Key insights
👉 Despite the fact that the Respondent platform is praised by respondents on the Capterra and G2 sites, it is often criticized by researchers.
👉 User Interviews and Respondent are not UX research platforms; they focus on recruiting and participant management.
👉 Each platform features advanced participant recruitment criteria for those using their panels to find users.
👉 Recruiting participants through Respondent can be costly. Additionally, there can be variability in response quality, with some participants providing incomplete or inaccurate information.
👉 Cost efficiency and convenience are key issues with User Interviews and Respondent; using an all-in-one platform with all necessary functionalities is more advantageous.
👉 UXtweak is an all-in-one platform for researchers, offering a large User Panel with millions of reliable participants from 130+ countries.
🐝 Register for a free account now and see for yourself!
Important note 1: This review site presents information relevant for researchers, not for participants in the user panel.
Important note 2: User Interviews and Respondent are not all-in-one UX research platforms, but they both solve recruiting and participant management.
Respondent and User Interviews alternative: UXtweak
UXtweak, an alternative to Respondent and User Interviews, is a user research platform with tools designed to enhance website and app usability, from prototypes to live versions, leading to better customer satisfaction.
It offers various research and recruiting tools, along with a participant management solution. With flexible and affordable pricing options, it is an ideal platform for researchers.
Features and capabilities
In the table below, we compare the tools and features offered by each platform.
👉 It’s important to note that User Interviews does not include any UX research tools. However, it supports multiple integrations with other tools that offer functionalities for moderated studies, concept testing, and survey creation. Researchers must pay separately for all these integrated tools.
👉 Respondent differs from User Interviews by automatically offering free integration with Zoom and Google Calendar within every plan. However, like User Interviews, additional integrations are also paid for separately.
Features | User Interviews | Respondent | UXtweak |
Website Usability Testing | ✗ | ✗ | ✓ |
Mobile Apps Testing | ✗ | ✗ | ✓ |
Prototype Testing | ✗ | ✗ | ✓ (Compatible with Figma, InVision, Axure) |
Card Sorting | ✗ | ✗ | ✓ (available on all plans) |
Tree Testing | ✗ | ✗ | ✓ |
Preference Testing | ✗ | ✗ | ✓ |
First Click Testing | ✗ | ✗ | ✓ |
5 Second Testing | ✗ | ✗ | ✓ |
A/B Testing | ✗ | ✗ | ✓ |
Moderated/User Interviews | ✗ | ✗ | ✓ (on Enterprise plans) conduct directly in one platform* |
Session recording | ✗ | ✗ | ✓ |
Survey | ✗ | ✗ | ✓ |
Website recruiting widget | ✗ | ✗ | ✓ |
Branching logic (conditional logic) | ✗ | ✗ | ✓ |
*UXtweak offers built in features to recruit, schedule, conduct, and analyze user interviews or any other moderated studies.
Participant recruitment and management capabilities
Here is a detailed comparison table showcasing the user recruitment and participant management features of User Interviews, Respondent, and UXtweak:
Capabilities | User Interviews | Respondent | UXtweak |
Price per participant | Starts at $49 | Starts at $24 for B2C and $40 for B2B | Starts at $10 |
Panel size | 4+ milion | 3+ milion | 155 million participants |
Country coverage | 8+ countries | 150+ countries | 130+ countries |
Advanced Targeting criteria | ✓ | ✓ | ✓ (2000+ attributes) |
Automatic QA of responses | ✓ | ✗ | ✓ |
Expert audit | ✗ | ✗ | ✓ (Included with each order from User Panel) |
Ability to bring your own users | ✗ | ✗ | ✓ (for free) |
Participant management solution | ✓ | ✓ | ✓ Available on all plans |
The table shows that UXtweak is the most cost-effective option with a wide variety of participants. It includes a wide range of real users from different countries and offers numerous targeting attributes for precise audience recruitment. UXtweak also provides additional services like automatic QA of responses and expert audits of recruitment orders from the User Panel.
Pricing and plans comparison
Next, we’ll review the plans and pricing options to help you identify the best fit for your needs.
Respondent pricing and plans
B2C Plans
- Pay As You Go
- $39 per B2C credit (1 credit equals 1 B2C participant)
- Billed at completed research
- Basic
- $33 per B2C credit (60 credits for $1,980)
- Ideal for smaller teams doing regular research with a consumer panel
- Advanced
- $24 per B2C credit (150 credits for $3,600)
- Suitable for mid-sized teams doing regular research with a consumer panel
- Enterprise
- Pricing TBD per month
- Billed annually (TBD)
B2B Plans
- Pay As You Go
- $65 per B2B credit (1 credit equals 1 B2C participant)
- Billed at completed research
- Basic
- $55 per B2B credit (60 credits for $3,300)
- Advanced
- $40 per B2B credit (150 credits for $6,000)
- Enterprise
- Pricing TBD per month
- Billed annually (TBD)
It’s important to remember that Respondent doesn’t come with built-in UX research tools. Only Zoom integration is automatically included in the price.
While it does support integrations with other platforms for functionalities like moderated studies, concept testing, and survey creation, you’ll need to pay separately for each of these additional platforms.
User Interviews pricing and plans
- RECRUIT Pay As You Go: For teams doing occasional research.
- $49/session
- RECRUIT Essential: For teams doing ongoing research.
- $36/session
- RECRUIT Custom: For teams doing a high volume of research.
- Custom pricing
It’s important to remember that User Interviews doesn’t come with built-in UX research tools.
While it does support integrations with other platforms for functionalities like moderated studies, concept testing, and survey creation, you’ll need to pay separately for each of these additional platforms.
UXtweak pricing and plans
- Starter Plan: Free
- Plus Plan: $708/year ($59 monthly).
- Business Plan: $1,812/year ($151 monthly).
- Enterprise Plan: Starts at $5,000/year.
Subscription options are typically annual with monthly payments available; plans can be easily changed or canceled. Check UXtweak’s pricing page for more details.
Customer satisfaction
All three platforms have earned customer trust, as shown in reviews on Capterra:
User Interviews | Respondent | UXtweak | |
Overall Score | 4.4/5 | 4.5/5 | 4.8/5 |
Ease of Use | 4.2/5 | 4.7/5 | 4.7/5 |
Customer Support | 4.8/5 | 4.4/5 | 5/5 |
Value for money | 4.3/5 | 5/5 | 4.8/5 |
Respondent received positive reviews on evaluation platforms. However, it’s important to note that at least five out of the 10 evaluators on Capterra were participants, not researchers.
Support options
Support options at Respondent
Respondent offers these support options: a series of articles on various topics and direct contact with their team via “Respondent chat”. You must be logged in to send a message, and the Customer Success team typically responds within 2 business days.
Support options at User Interviews
User Interviews provides customer support through the following:
- Help for Researchers
- Articles on recruiting participants using the platform and its tools.
- Help for Participants
- Articles on how to earn money by joining the research panel and participating in studies.
Additionally, you can contact User Interviews by filling out their support form.
Support options at UXtweak
UXtweak provides all of the support options mentioned above and moreover, offers consulting and audits with an internal team of expert UX researchers – learn more in UXtweak UX research consulting.
💡 Pro Tip
Still can’t decide? We have a list of 20 UX testing platforms. Go check it out.
Conclusion
👉 User Interviews has limitations such as difficulties in finding specific candidates, messaging quirks, and limited functionalities like filtering screener questions and bulk messaging. Researchers may need additional tools, complicating workflows and increasing costs.
Check out the User Interviews reviews to learn more!
👉 Respondent is popular among participants, but their ratings can skew researchers’ opinions. Reviews on Capterra and G2 indicate distrust in some participant responses and concerns about cost-effectiveness. While Respondent includes Zoom integration in all plans, it lacks other essential UX research tools, which must be purchased separately.
👉 UXtweak, however, provides a comprehensive solution with its own reliable user panel and expert audits. It includes functionalities like moderated testing, mobile usability testing, website testing, and session recording. It also allows you to bring your own users without extra fees, offering a streamlined and cost-effective option for researchers.
