Ballpark, a product feedback and management tool allows UX researchers and product teams to collect and aggregate user feedback to optimize for user satisfaction and product success. While popular amongst researchers due to its broad feedback features, users are looking for Ballpark alternatives that offer greater flexibility and customization options that fit into their existing workflow and adapt to their needs.
In this article, we will explore the different Ballpark alternatives and competitors that will help you improve your product feedback process.
Top 14 Ballpark Alternatives & Competitors in 2024
Here is a list of our top 14 Ballpark alternatives and competitors that can help you improve product decisions by leveraging and prioritizing user feedback:
- UXtweak
- Productboard
- Canny
- Zendesk
- UserReport
- Intercom
- UserVoice
- Playbook UX
- Feedier
- Delighted
- InMoment
- Upvoty
- Mopinion
- Qualaroo
For each Ballpark competitor, we evaluated based on:
- A short description
- A list of features
- Pros & Cons list
- User reviews
- Pricing
📌 We use a table to evaluate each of these tools based on the reviews from Capterra:
Rating | Ease of Use | Quality of Support | Pricing | |
UXtweak | 4.7/5 | 5.0/5 | ✓ Free plan Plus plan - $59 per month | |
Productboard | 4.4/5 | 4.7/5 | ✓ Free plan Paid plan - $25 per month | |
Canny | 4.8/5 | 4.9/5 | ✓ Free plan Paid plan - $50 per month | |
Zendesk | 4.6/5 | 4.4/5 | ✗ No free plan Paid plan - $55 per month | |
UserReport | 4.5/5 | 4.5/5 | It is a free tool | |
Intercom | 4.4/5 | 4.3/5 | ✗ No free plan Paid plan - $39 per month | |
UserVoice | 4.2/5 | 4.1/5 | ✗ No free plan Paid plan - $169 per month | |
Playbook UX | 5.0/5 | 5.0/5 | ✗ No free plan Paid plan - $49 per month | |
Feedier | 4.7/5 | 4.7/5 | ✗ No free plan Paid plan - $60 per month | |
Delighted | 4.9/5 | 4.9/5 | ✓ Free plan Paid plan - $17 per month | |
InMoment | 4.1/5 | 4.6/5 | Pricing is available on request | |
Upvoty | 4.7/5 | 5.0/5 | ✗ No free plan Paid plan - $60 per month | |
Mopinion | 3.8/5 | 4.2/5 | ✓ Free plan Paid plan - $229 per month | |
Qualaroo | 4.7/5 | 4.7/5 | ✗ No free plan Paid plan starts at $99 per month |
1. UXtweak
UXtweak is the first Ballpark alternative and is an all-in-one user research and product feedback tool for all team sizes that helps to test and analyze user behavior, run usability testing and customer interviews, and collect and manage valuable user feedback. You can streamline your research process with an extensive list of advanced tools that conduct product discovery, improve product UX, and optimize your product for better conversions.
Key features
- Session replay & heatmaps tool
- Website usability testing
- Prototype testing tool
- Mobile app testing
- Card Sorting & Tree Testing
- Preference testing
- 5 second test
- Survey tool
- First click testing
Try UXtweak’s survey tool in these demos ⬇️
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.8/5
Ease of Use – 4.7/5
Quality of Support – 5/5
Pros
- Has advanced analytics that is easy to read – UXtweak offers a variety of data visualizations that will give you plenty of insights about your users’ behavior
- The UXtweak Onsite Recruiting Widget – allows you to turn your website visitors into testers free of charge!
- UXtweak offers research and user recruitment tools, all in one place
- Has an Intuitive UI and easy set-up
- Has a free plan available
- Great support team
Cons
- Only supports 14 languages
Pricing & Plans
UXtweak has a free plan available with unlimited time for small projects. You can also choose a pro plan for $49/month for solo researchers and a business plan for $114 annually for companies (billed annually).
2. Productboard
Productboard is the second Ballpark alternative and is a product feedback management tool that provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers.
Key features
- Task Management
- File Sharing
- Surveys
- Centralize feedback
- Integrations
- Alerts and Notifications
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.4/5
Quality of Support – 4.7/5
Pros
- Has an efficient linked-to-features functionality that reminds you of all available user insights in a structured place
- Integrates seamlessly with external software like Slack to give direct feedback to teams when collaborating
- Offers flexible and customization options to configure the product to your request
- Has great features like filters, tags, etc used to sort through product feedback
Cons
- It has a bit of a learning curve
- Can run into performance issues like sluggish UI when displaying large user data
Pricing & Plans
Productboard has a free plan available to conduct product feedback from users. They have a paid plan that starts at $25 per month
3. Canny
Canny is the third Ballpark alternative and a product feedback tool that helps UX researchers and product teams capture, organize, and analyze customer feedback by analyzing each idea and prioritizing the most relevant feedback that will inform product decisions in one place.
Key features
- Collaboration Tools
- Ideation
- Commenting and Notes
- Polls/Voting
- Task Prioritization
- Status Tracking
- Feature request management.
- Feedback analysis
- Product management
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.8/5
Quality of Support – 4.8/5
Pros
- Integrates seamlessly with other external tools like Jira etc.
- It is easy to set up
- Ability to collect important customer feedback to build the right features for them
- Ability to update users on the progress of support issue
Cons
- Inability to add a new feedback category
- Search functionality is unintuitive
Pricing & Plans
Canny enables product teams to capture, organize, and analyze customer feedback on its free plan. They have a paid plan that starts at $50 per month.
4. Zendesk
Zendesk is another Ballpark alternative, a product feedback tool that enables UX researchers and product teams to build an authentic customer relationship through customer interaction, live functionality, and feedback management in a single interface.
Key features
- CRM
- Email Management
- Multi-Channel Communication
- Live Chat
- Reporting and Analytics
- Ticketing
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.4/5
Ease of Use – 4.3/5
Quality of Support – 4.3/5
Pros
- Ability to manage customer feedback operations
- Has robust real-time consumer-facing chat and call routing features that allow you to respond to customer issues
- Has an intuitive UI that makes it easy to use
- Has a wide variety of solutions that enhance product feedback
Cons
- Limitations in reporting and analytics capabilities
- The Admin panel is difficult to manage due to information overload and managing automation workflows
Pricing & Plans
Zendesk has a paid plan that starts at $49 per month.
5. UserReport
UserReport as a Ballpark alternative is a product feedback and engagement software that provides product teams with tools to understand their audience. It offers a survey and feedback widget to gather demographic data and measure Net Promoter Score. It provides a hub where users can submit ideas and suggestions and digital products can improve feedback data.
Key features
- Survey Widget
- Feedback Widget
- Google Analytics integration
- Net Promoter Score
- User satisfaction
- Device comparison
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.5/5
Ease of Use – 4.5/5
Quality of Support – 4.5/5
Pros
- Has an embeddable feedback widget that enables customers to report bugs and issues
- Can be easily integrated within websites to collect customer feedback
- Standard questions are available for user participants
- It is a free tool
Cons
- Does not cater to small teams as it is most suited for bigger, high-traffic products (Web applications, Enterprise websites, E-commerce products)
Pricing & Plans
UserReport allows you to collect feedback and user responses free of charge as a free tool.
6. Intercom
Intercom is another Ballpark alternative and a product feedback tool that connects businesses and product teams directly to customers through comprehensive messaging and automation. Intercom enables teams to adopt customer feedback data into product iterations to reduce churn, alleviate customers’ frustrations, and improve the overall product user experience.
Key features
- Message Personalization
- Third-Party Integrations
- 2-Way Messaging
- Automated Responses
- Contact Management
- Reporting/Analytics
- Omnichannel messaging
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.5/5
Ease of Use – 4.4/5
Quality of Support – 4.3/5
Pros
- Has a comprehensive range of features
- The intuitive interface makes it easy to create macros and collaborate among teams
- Seamlessly integrates with popular third-party apps for communication and external use
- Customer support features allow you to respond to users directly within a website or application
Cons
- Merging tool is unavailable when linking conversations to a live participant
- The metrics that are tracked lack depth on information like customer response time
Pricing & Plans
Intercom has a paid plan that starts at $39 per month for more features after a free 14-day trial.
7. UserVoice
UserVoice as a Ballpark alternative, is a product feedback and management tool that collects and organizes feedback from multiple participants to provide a clear, actionable view of user feedback. UserVoice listens, analyzes, and closes the loop with customer bases and product teams in designing delightful digital products.
Key features
- Collect Feedback
- Inform Product Strategy
- Conduct Product Research
- Align Internally
- Integrations
- Prioritization
- Workflow Management
- Collaboration Tools
- Data Import/Export
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.3/5
Ease of Use – 4.2/5
Quality of Support – 4.1/5
Pros
- Ability to integrate a support ticket system within a web app.
- Has a feedback forum that makes it easy for customers to vote on product decisions.
- Has a robust knowledge board and upvoting feature that is easy to use, manage ideas, and respond to users.
- Offers channels for consistent feedback from users
Cons
- Has a slow load time on the dashboard system when presenting heavy data
- Bulk messaging is unavailable
Pricing & Plans
UserVoice enables you to gather feedback with its 21-day free trial. They have a paid plan that starts at $169 per month for more comprehensive product feedback features.
8. Playbook UX
Playbook UX is another Ballpark alternative and an all-in-one feedback software that enables UX researchers and product teams to collect video-based feedback from the users and participants on mobile applications, websites, prototypes, concepts, etc by constructing a series of tasks, which can be sent to participants to complete live on camera.
Key features
- Unmoderated and Moderated Testing
- Card Sort
- Tree Test
- Surveys
- Audience Templates
- Screener Questions
- Segmentation
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 5.0/5
Ease of Use – 5.0/5
Quality of Support – 5.0/5
Pros
- Has reliable templates with helpful and unbiased screener questions
- It is intuitive and easy to navigate
- Participants give clear insights
- Has a robust analytics and reporting feature
Cons
- Technical glitches that disrupt system performance
- Does not have a free plan
Pricing & Plans
PlaybookUX offers a free trial version and a paid pay-as-you-go plan that starts at $49.
9. Feedier
Feedier is another Ballpark alternative and product feedback management software, tailored to improve your End-User Experience by centralizing all your direct and indirect feedback in one place. Feedier enables you to instantly detect dissatisfaction in your Customer Journeys, better understand it through comprehensive and intuitive reports, and eliminate it to improve your satisfaction and retention rates.
Key features
- Customer experience survey
- Feedback management
- Text analysis (NLP)
- 360 Voice of Customer
- 2-way integration
- Web In-App feedback
- Enterprise NPS
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.7/5
Quality of Support – 4.7/5
Pros
- Ability to set a different CNAME for or on every feedback survey
- Ability to customize branding to suit research needs
- Introduces gamification to keep participants engaged
- Feedier makes it easy to set up any questions you want
Cons
- Has limitations in integrating with other external software
- Inability to disable extra information on surveys
- Use of technical jargon on product features that confuses customers
Pricing & Plans
Feedier centralizes all your direct and indirect feedback in one place with its free plan. They have a paid plan that starts at $60 per month.
10. Delighted
Delighted as a Ballpark alternative offers the fastest and easiest way to gather actionable feedback. You can collect and analyze feedback with Delighted, a feedback management tool by leveraging their template surveys that engage customers to provide authentic feedback.
Key features
- NPS software surveys
- Customer Satisfaction surveys
- Smileys surveys
- Customer Effort Score surveys
- 5-star surveys
- Upvotes surveys
- Employee Net Promoter Score surveys
- Product/Market Fit surveys
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.9/5
Ease of Use – 4.9/5
Quality of Support – 4.9/5
Pros
- Integrates seamlessly with third-party systems
- Has intuitive and digestible analytics and reporting feature
- Has a responsive and friendly customer support
- Ability to customize to suit your needs
Cons
- Inability to embed customer reviews
- Difficulty in surveying existing customers in a database
- Filter functionality is limited when integrating with external software
Pricing & Plans
Delighted helps you to gather product feedback with its free plan. They have a paid plan that starts at $224 per month.
11. InMoment
InMoment is another Ballpark alternative, a feedback experience tool that enables UX researchers and products to transform metrics into meaning to drive high-value product decisions and customer relationships. You collect, integrate, understand, and intelligently act on every customer feedback received to improve a product’s experience.
Key features
- Text, video, audio
- Video transcription
- Auto-route reporting
- Case management
- Automated real-time alerts
- Role-based reporting
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.5/5
Ease of Use – 4.2/5
Quality of Support – 4.8/5
Pros
- Ability to build customized reporting views in minutes
- Ability to layer on both Text and Sentiment Analytics to help guide your user insights
- Centralize all your customer experience data in one convenient hub for comprehensive analysis and action.
- Ability to get feedback from multiple sources in one hub
Cons
- Information overload on dashboard
- Sentiment analysis is too complex to understand’
Pricing & plans
InMoment’s pricing is available upon request.
12. Upvoty
Upvoty is another Ballpark alternative and is a feedback software that enables UX researchers and product teams to turn user feedback into actionable product optimizations. Upvoty makes it easy to collect and manage valuable user feedback.
Key features
- Feedback Boards
- Voting System
- Prioritization Tools
- Analytics and Reporting
- Product Roadmap
- Moderation
- Custom Statuses
- Anonymous Mode
- Widgets
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 5.0/5
Ease of Use – 4.7/5
Quality of Support – 5.0/5
Pros
- Supports custom domain and branding
- Very easy to set up
- User authentication is required to protect customer data
- Easy to implement on both web and mobile
Cons
- Inability to create custom statuses
- Management of boards and different status for different types of requests can be difficult
Pricing & Plans
Upvoty enables you to turn user feedback into actionable product optimizations with its paid plan that starts at $15 per month.
13. Mopinion
Mopinion as a Ballpark alternative is an all-in-one product feedback tool that enables UX researchers and product teams to listen, understand how your customers experience your product, and implement strategies to improve product experience across all digital touchpoints (web, mobile, and email).
Key features
- Reporting
- Insights & Action
- Multi-Channel Data collection
- Survey/Poll Management
- Dashboards
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.1/5
Ease of Use – 3.9/5
Quality of Support – 4.2/5
Pros
- Easy to modify and to set-up
- Has flexible feedback forms
- Ability to attach a screenshot to a specific feedback from a user
- Has a free plan
Cons
- Setting up the dashboard can be difficult with a poor connection.
- The system can get buggy sometimes
Pricing & Plans
Mopinion has a free plan that you can explore and upgrade to their paid plan which starts at $229 per month for more product feedback features.
14. Qualaroo
Qualaroo is the last Ballpark alternative and is a feedback management software for mapping customers’ journeys across various touchpoints to discover their motivations and fears. Qualaroo uses focused surveys to help UX researchers and product teams understand their pain points, issues, and to improve customer experience.
Key features
- Survey Templates
- AI Sentiment Analysis
- Nudge for Prototypes
- Confirmation Page Surveys
- Exit Intent Surveys
- Question Branching
- A/B Testing
- Integrations
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.7/5
Quality of Support – 4.7/5
Pros
- Very easy to set up and work with
- Has advanced reporting and targeting, as well as a Sentiment analysis feature that helps to collect accurate feedback
- The Nudge feature makes it easy to survey customers while in action to get precise feedback
- Supports surveys on iOS and Android devices across all product devices
Cons
- Inability to create in-depth custom dashboards and charts
- The trial version offers only the basic functionalities
Pricing & Plans
Qualaroo gives you a 15-day free trial to understand user pain points. They have a paid plan that starts at $80 per month.
What is Ballpark
Ballpark is a product feedback and management tool that collects, aggregates, and analyzes user feedback in a single hub. With robust product features like analytics and feedback collection, Ballpark enables UX researchers and product teams to prioritize feedback effectively, making data-driven decisions from user insights to optimize and improve digital products and websites. Although Ballpark prioritizes the user feedback lifecycle, its limited customization options and restricted data access drove UX researchers to seek alternatives that can easily integrate into their existing workflow and adapt to their specific research needs.
Why do people use Ballpark?
- Ballpark offers a robust feedback management feature that makes collecting, organizing, and prioritizing feedback easy.
- Ballpark has an intuitive interface that makes it easy for users to provide product feedback effectively.
- Ballpark’s efficient recruitment feature facilitates fast turnaround times for participant recruitment, streamlining the research process.
- Ballpark’s reporting and analytics features provide valuable insights from user feedback data to UX researchers and product teams.
Why do people look for Ballpark Alternatives?
- Ballpark has limited customization options in feedback forms, branding, and workflow compared to other product feedback management tools.
- Users have mentioned transparency issues in participant recruitment on participant quality, leading to data reliability concerns.
- Ballpark’s pricing structure is relatively higher for smaller teams or startups with limited budgets.
- Restricted data access on Ballpark’s advanced subscription tiers may require payment for access to analysis and downloads, limiting users’ ability to utilize their data.
List of Free Ballpark Alternatives
Here’s a list of our free forever Ballpark alternatives that that can help you improve product decisions by leveraging and prioritizing user feedback:
- UXtweak
- Productboard
- Canny
- UserReport
- Delighted
- Mopinion
Which of the Ballpark alternatives did you choose?
Your digital product or website will not be perfect from the start. An iterative process must be put in place to ensure continuous improvement. Product feedback tools and software are designed to help you streamline your customer feedback process and ensure that your product is refined and enhanced to meet customer needs and provide business value.
The right alternative tool streamlines your research process with an extensive list of advanced features to conduct product discovery, improve product UX, and optimize your product for better conversions.
UXtweak is an all-in-one user research platform for all team sizes suitable to execute this perfectly. You can try it out for free by registering a free account now! 🐝
