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11 Best Useberry Alternatives in 2024

11 Best Useberry Alternatives in 2024
Patrik Taliga
•  03.04.2024
Useberry is one of many reliable platforms that help surveying, researching, and testing user behavior and can be of great benefit when constructing and maintaining a website. But it may not be for everyone and it’s okay. That's why we compiled a list of the top 11 Useberry alternatives.

Continue reading and we will tell you about the best picks, we will look at their pros and cons and, of course, compare the price for each one.

Tip: Refresh your knowledge of the basic functions of Useberry, or keep reading to discover new alternatives 🐝

Here’s a quick comparison table based on the tool’s reviews from Capterra:

Rating

Ease of Use

Customer Services

Pricing

UXtweak

4.8/5

4.7/5

5.0/5

✓ Free plan 

Plus plan -

$708/year

Userbrain

4.3/5

4.6/5

4.7/5

✗ No free plan 

Pro plan -

$3,130/year

UserTesting

4.5/5

4.4/5

4.3/5

✗ No free plan 

Upon request,

Starts at $30,000/year

Lookback

3.4/5

3.5/5

2.1/5

✗ No free plan 

Team plan - 

$1,788/year

UserZoom

4.4/5

4.5/5

4.7/5

✗ No free plan

Upon request, 

Starts at $70,000/year

Hotjar

4.7/5

4.5/5

4.5/5

✓ Free plan 

Plus plan -

$468/year

Maze

4.5/5

4.3/5

3.9/5

✓ Free plan 

Starter - 

$1,188/year

Userlytics

4.5/5

4.5/5

4.8/5

✗ No free plan

Prices from 

$3,500/year

Userback

4.8/5

4.7/5

4.8/5

✗ No free plan

Company plan -

$1,428/year

Optimal Workshop

4.5/5

4.0/5

5.0/5

✓ Free plan 

Pro plan - 

$2,496/year

UXArmy

4.5/5

4.3/5

4.4/5

✗ No free plan

Compass plan - 

$1,548/year

1. UXtweak

useberry alternatives

UXtweak is a user-friendly and easy-to-use platform that provides everything you need for an exceptional user experience. And also a great alternative to Useberry!

Need to conduct moderated research?

With UXtweak you can recruit, schedule, conduct, and analyze user interviews or any other moderated studies directly in one platform.

Try our Freefrom Interview tool for user interviews or use Study Interviews to run any UXtweak studies moderated (eg. moderated card sorting, moderated website testing…).

Moderated testing supports multiple recruitment methods:

  • Bring your own participants
  • Access prequalified participants from a global User Panel in 130+ countries
  • Turn site visitors into participants with Onsite Recruiting
  • Use your custom panel with Own Database

UXtweak provides:

Try UXtweak’s features as a respondent in these demos 👇

Try Tree Testing ✅

Tree Testing
Try Tree Testing ✅

Try Website Usability Testing 🔥

Website Testing
Try Website Usability Testing 🔥

Pros:

  • Advanced analytics features 
  • A vast variety of features offered – Apart from session recordings and heatmaps, UXtweak also provides great tools for usability testing, IA optimization, and user behavior analysis. With UXtweak, you can conduct all your research in one platform, without having to invest in multiple tools.
  • A comprehensive free plan  – UXtweak allows you to try all features without limitations, so you can make a well-informed decision on whether this software fits your needs. 

Stéphanie Walter - testimonial

Cons:

  • Complex Feature Additions: The platform’s frequent addition of complex features may pose a challenge for some users.

    Pricing:

    • Starter – Free plan
    • Plus – Based on number of real users, starts at 49€/month (billed annually)
    • Pro – 153€/month (billed annually)
    • Enterprise – Custom plan (about $5,000 per year)

    A free plan is available with no time limitations.

    Useful notes:

    • Is compliant with GDPR and CCPA laws

    2. Userlytics

    Userlytics is another useful tool for your website’s success. It uses participants from all over the globe to help you improve your user experience. It also uses quantitative and qualitative data to your advantage.

    useberry alternatives

    Userlytics provides:

    • Website testing
    • User testing available for apps
    • Prototype testing
    • Card sorting and tree testing
    • Surveys

    Disadvantages of Userlytics:

    • The system may be too complicated for some users
    • Relocating account can be difficult
    • Too expensive for short tests
    • Does not provide a free alternative to its priced plans

    Pricing:

    • PlansPricing starts from $3,500/year, you can choose between Enterprise, Limitless and Custom solution.
    • Free trial/ Freemium – No information available, most likely there is not. 
    • Discounts – no

    3. Optimal Workshop

    Another Useberry alternative, Optimal Workshop (or OW for short) is a user experience research platform that helps to create a more visually appealing and customer-friendly website.

    useberry alternatives

    OW provides:

    • Card sorting and tree testing
    • Surveying
    • First-click testing
    • Participant recruitment

    Compare Optimal Workshop with UXtweak.

    Disadvantages of OW:

    • Not too elaborate survey tool
    • Performance issues when working with large samples
    • Free tool pretty limited
    • Inability to split audiences into groups while testing

    Pricing:

    • Plans – Optimal Workshop offers 4 plans:
      • Free,
      • Pro from 208 €/month (annual billing),
      • Team from 416 €/month (annual billing).
      • Custom plan for enterprises
    • Discounts – Yes, you can get a 50% discount for NGOs and education providers on annual subscriptions. 
    • Free trial/ Freemium – Yes, there is a free plan and 2-month free for other plans.

    4. Lookback

    Lookback helps businesses monitor the usage levels of their clients’ websites and apps. This tool also helps to gain required and valuable insight into customers’ minds while using their platform.

    useberry alternatives

    Lookback provides:

    • In-app UX research
    • Interviewing 
    • Unmoderated and moderated testing

    Disadvantages of Lookback:

    • iOS app suffers from connection issues
    • A significant amount of technical errors
    • No anonymous participation in testing
    • Only available on Google Chrome

    Pricing:

    • Freelance – 25$/month (billed annually)
    • Team – 149$/month (billed annually)
    • Insights Hub – 344$/month (billed annually)
    • Enterprise – Build-a-plan model with no set price
    • No free plan is available, but you have the option to start your free 60-day trial. 

    Lookback has 4 pricing options. Freelance will get you 10 sessions per year, core features, one user, and a 24/7 help center. With the Team plan, you can host 100 sessions per year with core features, unlimited collaborators, 24/7 help center. Insights Hub provides 300 sessions per year, security self-assessment, 24/7 priority support.

    Enterprise option for entire organizations is at hand, but there is a need to contact Lookback for a price estimation. All are billed annually. 

    Other notes:

    • Provides UXR Student program 

    5. UserZoom

    UserZoom is a platform that helps you to manage teams, gather them, share and analyze UX. It contributes by monitoring and comparing business with its competitors and will be a solid alternative to Useberry. 

    useberry alternatives

    UserZoom provides:

    • Card sorting and tree testing
    • Participant recruitment
    • Click testing
    • Surveying
    • Usability testing

    Disadvantages of UserZoom:

    • No way to export full reports, only parts of it
    • Large learning curve
    • Unintuitive UI and confusing menus
    • Cannot save prepared surveys

    Pricing:

    • They provide a free trial upon request even though there is no free version accessible. Pricing for UserZoom is available upon request and starts at approximately at $70,000/year.

    Other notes:

    • The platform is mostly targeted at corporate clients so it’s on a bit pricier side.

    6. UserTesting

    UserTesting undoubtedly is one of the most widely used platforms for user research available. You can easily get to know your customers using the platform, observe how they use your digital product, discover more about them, and gather information for upcoming changes. 
    useberry alternatives

    UserTesting provides:

    • Preference testing
    • Card sorting and tree testing
    • Prototype testing
    • Mobile app testing
    • Surveys

    Disadvantages of UserTesting:

    • Has a costly pricing structure
    • There may be problems with the quality of reports
    • Respondents lack the necessary qualifications

    Pricing:

    • Their pricing, which starts at roughly $50,000 per year and is accessible upon request, is mainly targeted toward major organizations and big or mid-sized businesses. There is no free plan provided by UserTesting.

    Other notes:

    • It is best suited for screen recording and research where very specific targeting of participants is required.

    7. Userbrain

    If you want to concentrate on website and prototype testing, Userbrain is a great piece of software. Userbrain is a good option for those who don’t require a broad toolkit despite its limited usability.

    Userbrain

    Userbrain provides:

    • Website Testing 
    • Mobile Apps Testing
    • Prototype testing

    Disadvantages of Userbrain:

    • Small set of research tools
      • Userbrain does not have basic testing functions such as: card sorting, tree testing, A/B testing or preference testing.
    • Only few languages are supported
      • Supports only German, English, and Spanish

    Pricing:

    • Starter plan – €99/month (or €948/year)
    • Pro plan – €299/month  (or €2,868/year)
    • Agency plan – €799/month (or €7,908/year)
    • Pay As You Go option is also avaliable (€39 per tester)

    8. Hotjar

    Hotjar is a tool designed to provide insights into user behavior on websites and apps. It combines both analysis and feedback features to offer a comprehensive understanding of how real users interact with a platform.

    Hotjar

    Hotjar provides:

    • Heatmaps 
    • Screen Recordings
    • Feedback Widgets
    • Surveys 
    • Live interviews 

    Disadvantages of Hotjar:

    • Limited Customization of Surveys
      • Users find that Hotjar’s surveys don’t blend well with the rest of platform’s design. This inconsistency in look and feel can be jarring and might affect user engagement.
    • Lack of Integration with Other Tools
      • The absence of integration with tools like JIRA, GitHub, and Bugherd is a significant drawback for users who need to report bugs or raise tickets directly from Hotjar.
    • Heatmap Usability and Duration Issues
      • Users find heatmaps less user-friendly and express a need for heatmaps that retain data for longer periods, allowing for more in-depth analysis over time.
    • No Mobile Version of the Dashboard
      • The lack of a mobile-friendly version of the dashboard is a significant limitation.

    Pricing:

    • Plus plan $39/month (or $348/year)
    • Business plan $99/month (or $960/year)
    • Scale plan $213/month (or $2,052/year)
    • Discounts – 20% off for annual billing
    • Free trial/ Freemium – Yes, the Basic plan is for free

    9. Maze

    Maze is a user research platform designed to facilitate rapid testing and validation of prototypes. It’s primarily used by design and user research teams to gather evidence-based feedback from real people.

    maze

    Maze provides:

    • Prototype testing
    • Tree testing 
    • Card sorting 
    • 5-second test 
    • Surveys 

    Disadvantages of Maze:

    • Limited prototype integration – Despite the fact that Figma prototype testing has received accolades from many, several customers have actually had problems with larger-scaled prototypes.
    • No moderated research tools

    Pricing:

    • Starter plan costs $99/month ($1,188/year)
    • Team plan $1,250/month ($15,000/year)
    • Organization plan – customized
    • Discounts – No.
    • Free trial / Freemium – Yes, there is a free plan. 

    10. Userback

    Userback is a user feedback and bug tracking platform designed for software teams. It’s used by over 20,000 teams to gather insights on customer needs, helping in the development of better web applications.

    Userback

    Userback provides:

    • In-App Feedback
    • Screen Annotation
    • Video Recording
    • Session Replay
    • User Insights
    • Feedback Portal

    Disadvantages of Userback:

    • Client Reluctance to Set Up Accounts
      • Some clients may find it challenging or show disinterest in setting up and using accounts to manage their feedback.
    • Screenshot Engine Issues
      • There have been instances of glitches with Userback’s screenshot engine, particularly with some servers blocking it. This can affect the reliability of capturing visual feedback, which is a crucial part of user input.
    • Confusing Feedback Comment System:
      • The ‘general feedback’ comment feature in Userback can be misleading for users. They might assume it’s for providing feedback on the project they’re reviewing, rather than feedback on the Userback application itself. This confusion can lead to miscommunication and potential misinterpretation of feedback.

    Pricing:

    • Startup plan – $79 per month
    • Company plan – $159 per month
    • Premium plan – $289 per month
    • Discounts – The platform provides a 25% discount for annual billing.
    • Free trial is available

    11. UXArmy

    UXArmy is a cloud-based platform specialized in remote user research. It offers a wide range of tools and services designed to streamline usability testing and user research.

    UXArmy

    UXArmy provides:

    • Moderated usability testing
    • Unmoderated usability testing
    • Tree testing
    • Prototype testing
    • User Testing for Mobile Apps
    • Card sorting

    Disadvantages of UXArmy:

    • Extremely convoluted pricing structure
    • Many users have complained about technical problems with the problem, such as malfunctions with the website operation.

    Pricing:

    • Starter plan $59 per month
    • Compass plan $129 per month
    • Sprinter plan $399 per month
    • Free plan is also available

    Considering UXtweak as a Useberry alternative?

    Try it out! UXtweak is a great platform for session recording, heatmaps, and surveys and offers many user testing tools that Useberry doesn’t.

    Register for free

    What is Useberry?

    Useberry

    In case you haven’t heard about Useberry, let me help. Useberry is a user experience company based in Greece, that provides multiple remote testing tools that can help you with your website-based business endeavors. 

    Why test with Useberry?

    They provide a variety of testing methods, such as: 

    • Single task testing
    • 5-second test
    • Card sorting
    • Tree testing
    • First click test

    Useberry’s features include screen activity recording, heatmaps, user journey mapping, unmoderated testing, and prototyping. 

    Ready to choose from mentined Useberry alternatives? 

    User experience is as crucial as it gets. We provided you with these options because we feel they are reliable and useful for improving the usability of your website. We know that choosing one of these platforms is pivotal to your business and hope that this list will make the choice easier for you.

    For a more comprehensive picture, we invite you to check out our page with alternatives for UX research tools.  And if UXtweak made it to your final selection, you can do so now and create your free account!

    People also ask (FAQ)

    What are the best Useberry alternatives?

    The best alternatives to Useberry are: 

    1. UXtweak 
    2. Userlytics 
    3. Optimal Workshop 
    4. LookBack 
    5. UserZoom
    6. UserTesting

    Among these Useberry alternatives, UXtweak offers the best functionality/price relation. Make sure to create your free account today.

    Why would I look for a Useberry alternative?

    Although Useberry is one of the top UX research tools in 2024, it’s always a good idea to try its alternatives as well. They may have an edge in a more flexible pricing plan, a more diverse toolkit or language support. Some of the best alternatives to Useberry are UXtweak, Optimal Workshop and UserZoom.

    What are the features to consider when looking for a Useberry alternative?

    In a Useberry alternative, consider the diversity of the tools available (including usability tests, card sort & tree tests, 5-second tests, etc.), the quality and depth of the included analysis, the possibility to export reports and pricing flexibility. The best alternative to Useberry in all these features is UXtweak, which also offers great options for participant recruitment.

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