11 Best Useberry Alternatives in 2024

Continue reading and we will tell you about the best picks, we will look at their pros and cons and, of course, compare the price for each one.

Tip: Refresh your knowledge of the basic functions of Useberry, or keep reading to discover new alternatives 🐝

Here’s a quick comparison table based on the tool’s reviews from Capterra:

1. UXtweak

UXtweak is a user-friendly and easy-to-use platform that provides everything you need for an exceptional user experience. And also a great alternative to Useberry!

UXtweak provides:

• Moderated Testing
• Survey tool
• Tree Testing tool
• Card Sorting
• Preference Tests
• Five Second Test
• Session Recording
• Heatmaps
• Website & Mobile Testing
• Prototype Testing (with Invision,Figma & Axure integrations)
• First Click Test
• User Panel
• Own Database
• Onsiet Recruiting Widget
• And so much more additional features! Check out the full features page.

Try UXtweak’s features as a respondent in these demos 👇

Try Tree Testing ✅

Tree Testing

Try Website Usability Testing 🔥

Website Testing

Pros:

• Advanced analytics features 
• A vast variety of features offered – Apart from session recordings and heatmaps, UXtweak also provides great tools for usability testing, IA optimization, and user behavior analysis. With UXtweak, you can conduct all your research in one platform, without having to invest in multiple tools.
• A comprehensive free plan  – UXtweak allows you to try all features without limitations, so you can make a well-informed decision on whether this software fits your needs. 

Cons:

• Complex Feature Additions: The platform’s frequent addition of complex features may pose a challenge for some users.
  • UXtweak note: To address this, new tutorial videos are being produced.

Pricing:

• Starter – Free plan
• Plus – Based on number of real users, starts at 49€/month (billed annually)
• Pro – 153€/month (billed annually)
• Enterprise – Custom plan (about $5,000 per year)

A free plan is available with no time limitations.

Useful notes:

• Is compliant with GDPR and CCPA laws

2. Userlytics

Userlytics is another useful tool for your website’s success. It uses participants from all over the globe to help you improve your user experience. It also uses quantitative and qualitative data to your advantage.

Userlytics provides:

• Website testing
• User testing available for apps
• Prototype testing
• Card sorting and tree testing
• Surveys

Disadvantages of Userlytics:

• The system may be too complicated for some users
• Relocating account can be difficult
• Too expensive for short tests
• Does not provide a free alternative to its priced plans

Pricing:

• Plans – Pricing starts from $3,500/year, you can choose between Enterprise, Limitless and Custom solution.
• Free trial/ Freemium – No information available, most likely there is not. 
• Discounts – no

3. Optimal Workshop

Another Useberry alternative, Optimal Workshop (or OW for short) is a user experience research platform that helps to create a more visually appealing and customer-friendly website.

OW provides:

• Card sorting and tree testing
• Surveying
• First-click testing
• Participant recruitment

Compare Optimal Workshop with UXtweak.

Disadvantages of OW:

• Not too elaborate survey tool
• Performance issues when working with large samples
• Free tool pretty limited
• Inability to split audiences into groups while testing

Pricing:

• Plans – Optimal Workshop offers 4 plans:
  • Free,
  • Pro from 208 €/month (annual billing),
  • Team from 416 €/month (annual billing).
  • Custom plan for enterprises
• Discounts – Yes, you can get a 50% discount for NGOs and education providers on annual subscriptions. 
• Free trial/ Freemium – Yes, there is a free plan and 2-month free for other plans.

4. Lookback

Lookback helps businesses monitor the usage levels of their clients’ websites and apps. This tool also helps to gain required and valuable insight into customers’ minds while using their platform.

Lookback provides:

• In-app UX research
• Interviewing 
• Unmoderated and moderated testing

Disadvantages of Lookback:

• iOS app suffers from connection issues
• A significant amount of technical errors
• No anonymous participation in testing
• Only available on Google Chrome

Pricing:

• Freelance – 25$/month (billed annually)
• Team – 149$/month (billed annually)
• Insights Hub – 344$/month (billed annually)
• Enterprise – Build-a-plan model with no set price

• No free plan is available, but you have the option to start your free 60-day trial. 

Lookback has 4 pricing options. Freelance will get you 10 sessions per year, core features, one user, and a 24/7 help center. With the Team plan, you can host 100 sessions per year with core features, unlimited collaborators, 24/7 help center. Insights Hub provides 300 sessions per year, security self-assessment, 24/7 priority support.

Enterprise option for entire organizations is at hand, but there is a need to contact Lookback for a price estimation. All are billed annually. 

Other notes:

• Provides UXR Student program 

5. UserZoom

UserZoom is a platform that helps you to manage teams, gather them, share and analyze UX. It contributes by monitoring and comparing business with its competitors and will be a solid alternative to Useberry. 

UserZoom provides:

• Card sorting and tree testing
• Participant recruitment
• Click testing
• Surveying
• Usability testing

Disadvantages of UserZoom:

• No way to export full reports, only parts of it
• Large learning curve
• Unintuitive UI and confusing menus
• Cannot save prepared surveys

Pricing:

• They provide a free trial upon request even though there is no free version accessible. Pricing for UserZoom is available upon request and starts at approximately at $70,000/year.

Other notes:

• The platform is mostly targeted at corporate clients so it’s on a bit pricier side.

6. UserTesting

UserTesting undoubtedly is one of the most widely used platforms for user research available. You can easily get to know your customers using the platform, observe how they use your digital product, discover more about them, and gather information for upcoming changes. 

UserTesting provides:

• Preference testing
• Card sorting and tree testing
• Prototype testing
• Mobile app testing
• Surveys

Disadvantages of UserTesting:

• Has a costly pricing structure
• There may be problems with the quality of reports
• Respondents lack the necessary qualifications

Pricing:

• Their pricing, which starts at roughly $50,000 per year and is accessible upon request, is mainly targeted toward major organizations and big or mid-sized businesses. There is no free plan provided by UserTesting.

Other notes:

• It is best suited for screen recording and research where very specific targeting of participants is required.

7. Userbrain

If you want to concentrate on website and prototype testing, Userbrain is a great piece of software. Userbrain is a good option for those who don’t require a broad toolkit despite its limited usability.

Userbrain provides:

• Website Testing 
• Mobile Apps Testing
• Prototype testing

Disadvantages of Userbrain:

• Small set of research tools
  • Userbrain does not have basic testing functions such as: card sorting, tree testing, A/B testing or preference testing.
• Only few languages are supported
  • Supports only German, English, and Spanish

Pricing:

• Starter plan – €99/month (or €948/year)
• Pro plan – €299/month  (or €2,868/year)
• Agency plan – €799/month (or €7,908/year)
• Pay As You Go option is also avaliable (€39 per tester)

8. Hotjar

Hotjar is a tool designed to provide insights into user behavior on websites and apps. It combines both analysis and feedback features to offer a comprehensive understanding of how real users interact with a platform.

Hotjar provides:

• Heatmaps 
• Screen Recordings
• Feedback Widgets
• Surveys 
• Live interviews 

Disadvantages of Hotjar:

• Limited Customization of Surveys
  • Users find that Hotjar’s surveys don’t blend well with the rest of platform’s design. This inconsistency in look and feel can be jarring and might affect user engagement.
• Lack of Integration with Other Tools
  • The absence of integration with tools like JIRA, GitHub, and Bugherd is a significant drawback for users who need to report bugs or raise tickets directly from Hotjar.
• Heatmap Usability and Duration Issues
  • Users find heatmaps less user-friendly and express a need for heatmaps that retain data for longer periods, allowing for more in-depth analysis over time.
• No Mobile Version of the Dashboard
  • The lack of a mobile-friendly version of the dashboard is a significant limitation.

Pricing:

• Plus plan $39/month (or $348/year)
• Business plan $99/month (or $960/year)
• Scale plan $213/month (or $2,052/year)
• Discounts – 20% off for annual billing
• Free trial/ Freemium – Yes, the Basic plan is for free

9. Maze

Maze is a user research platform designed to facilitate rapid testing and validation of prototypes. It’s primarily used by design and user research teams to gather evidence-based feedback from real people.

Maze provides:

• Prototype testing
• Tree testing 
• Card sorting 
• 5-second test 
• Surveys 

Disadvantages of Maze:

• Limited prototype integration – Despite the fact that Figma prototype testing has received accolades from many, several customers have actually had problems with larger-scaled prototypes.
• No moderated research tools

Pricing:

• Starter plan costs $99/month ($1,188/year)
• Team plan $1,250/month ($15,000/year)
• Organization plan – customized
• Discounts – No.
• Free trial / Freemium – Yes, there is a free plan. 

10. Userback

Userback is a user feedback and bug tracking platform designed for software teams. It’s used by over 20,000 teams to gather insights on customer needs, helping in the development of better web applications.

Userback provides:

• In-App Feedback
• Screen Annotation
• Video Recording
• Session Replay
• User Insights
• Feedback Portal

Disadvantages of Userback:

• Client Reluctance to Set Up Accounts
  • Some clients may find it challenging or show disinterest in setting up and using accounts to manage their feedback.
• Screenshot Engine Issues
  • There have been instances of glitches with Userback’s screenshot engine, particularly with some servers blocking it. This can affect the reliability of capturing visual feedback, which is a crucial part of user input.
• Confusing Feedback Comment System:
  • The ‘general feedback’ comment feature in Userback can be misleading for users. They might assume it’s for providing feedback on the project they’re reviewing, rather than feedback on the Userback application itself. This confusion can lead to miscommunication and potential misinterpretation of feedback.

Pricing:

• Startup plan – $79 per month
• Company plan – $159 per month
• Premium plan – $289 per month
• Discounts – The platform provides a 25% discount for annual billing.
  
• Free trial is available

11. UXArmy

UXArmy is a cloud-based platform specialized in remote user research. It offers a wide range of tools and services designed to streamline usability testing and user research.

UXArmy provides:

• Moderated usability testing
• Unmoderated usability testing
• Tree testing
• Prototype testing
• User Testing for Mobile Apps
• Card sorting

Disadvantages of UXArmy:

• Extremely convoluted pricing structure
• Many users have complained about technical problems with the problem, such as malfunctions with the website operation.

Pricing:

• Starter plan $59 per month
• Compass plan $129 per month
• Sprinter plan $399 per month
• Free plan is also available

Considering UXtweak as a Useberry alternative?

Try it out! UXtweak is a great platform for session recording, heatmaps, and surveys and offers many user testing tools that Useberry doesn’t.

Register for free

What is Useberry?

In case you haven’t heard about Useberry, let me help. Useberry is a user experience company based in Greece, that provides multiple remote testing tools that can help you with your website-based business endeavors. 

Why test with Useberry?

They provide a variety of testing methods, such as: 

• Single task testing
• 5-second test
• Card sorting
• Tree testing
• First click test

Useberry’s features include screen activity recording, heatmaps, user journey mapping, unmoderated testing, and prototyping. 

Ready to choose from mentined Useberry alternatives? 

User experience is as crucial as it gets. We provided you with these options because we feel they are reliable and useful for improving the usability of your website. We know that choosing one of these platforms is pivotal to your business and hope that this list will make the choice easier for you.

For a more comprehensive picture, we invite you to check out our page with alternatives for UX research tools.  And if UXtweak made it to your final selection, you can do so now and create your free account!