In this article, we will learn how the best crowd testing platforms can help you grow your digital product and maintain a great user experience.

As a digital product or software grows, it seizes to become limited to a specific area.

Therefore the need for it to adapt and perform seamlessly across devices and environments is important.

Traditional methods of testing like moderated or unmoderated testing may not be able to spot usability issues on a larger scale due to its 1 to 1 like nature however, Crowd testing platforms offer an efficient way to provide real-world testing from a diverse pool of testers to ensure your digital product performs as it should.

What are crowd testing platforms?

Crowd testing platforms are tools designed to evaluate software applications by a diverse pool of testers who use their own devices and environments to perform real-world testing on a digital product.

This testing method provides 360 coverage across the different layers of a software or digital product ranging from operating systems, devices, browsers, and network conditions.

Testers can uncover usability issues and provide insights and feedback on the software or product’s performance that can be useful to product teams in optimizing user experience.

Crowd testing tools are said to be superior due its human touch and strength in diversity.

Benefits of crowd testing platforms

The unique benefits of utilizing crowd testing tools involve providing a variety of perspectives from real users that check software quality and enhance user experience. Some benefits include:

1. Global community of testers

Crowd testing platforms offer access to a wide range of testers in different environments. From professional testers to real everyday users, this ensures a comprehensive and efficient way to identify bugs and test software in real-world scenarios that brings quality assurance to your digital product.

2. Scalability

Crowd testing platforms offer a unique advantage to product teams and companies that want to grow and scale their software or digital products. These platforms help enable testing efforts for small and large teams providing you with the right crowd of testers you need that meet your project needs and requirements.

3. Affordability

Crowd testing tools can be cost-effective, especially for small teams running on a tight budget. You can collect as much feedback and insight from testers as you need to improve your product and enhance user experience without the need of having to set up your testing infrastructure.

4. Real-world feedback

Crowd testing tools leverage the diversity of testers to provide valuable insights from a user’s perspective and environment on usability issues, performance, and features. This real-world feedback offers a great way to collect data for product improvements.

5. Increased innovation

Crowd testing platforms offer access to a global pool of testers which product teams can leverage to gather innovative ideas and fresh perspectives that may not happen in a traditional testing environment. This will help you stay ahead of the curve and introduce new and creative solutions that could enhance your digital product.

💡Look at UXtweak video on how crowd testing can be done with live interviews:

Top 17 crowd testing platforms and tools in 2024

Here’s a list of our top 17 crowd testing platforms and tools that can help you capture real-world feedback from a diverse pool of testers and users:

1. UXtweak
2. MyCrowd QA
3. UserTesting
4. Loop11
5. TryMyUI (Trymata)
6. Global App Testing
7. Testlio
8. Applause
9. Crowd4Test
10. Test IO
11. BetaTesting
12. Rainforest QA
13. Ubertesters
14. Selenium
15. Appium
16. Userfeel
17. LambdaTest

For each crowd testing tool, we compared:

• Description
• Features
• Pros and cons
• User reviews
• Pricing

We use a table to evaluate each of these tools based on the reviews from Capterra:

Crowd testing leverages the collective intelligence and diversity of testers globally, providing insights and feedback that traditional testing methods might overlook. This diversity is its greatest strength.

Dorothy Graham, Author and Software Testing Expert

1. UXtweak

UXtweak is an all-in-one UX research and crowd testing tool that leverages various research and testing methods to provide you with rich user feedback and insights. UXtweak offers a diverse pool of testers through its robust user panel feature, enabling you to conduct usability and performance tests and collect valuable user feedback directly on your digital product.

Key features

• First click testing
• 5 second test
• Tree Testing
• Prototype testing tool
• Website usability testing
• Session replay and heatmaps tool
• Surveys
• Mobile app testing
• Card Sorting
• Preference testing

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Surveys

User reviews & ratings

The ratings for this app are from Capterra.

Overall – 4.8/5

Ease of Use – 4.7/5

Quality of Support – 5/5

Pros

• UXtweak’s built-in Onsite Recruiting Widget helps you find participants directly through your website or app
• Has a user panel with over 155 million potential participants and a diverse pool of testers
• Displays complex user data in easy-to-understand visuals
• Has a robust customer support team to assist you with your testing services
• Has a free plan to let you try UXtweak before you commit

Cons

• Uxtweak only supports 14 languages as of now

Pricing & plans

UXtweak has a free plan that you can use to conduct quick tests. You can upgrade to Its paid plans that start at $59 per month to access more comprehensive features.

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2. MyCrowd QA

MyCrowd QA is an on-demand crowd testing platform with a global community of experienced testers for websites and mobile apps that conducts explorative manual testing, regression testing, functional, and usability testing in real-time.

Key features

• Functional and UX Testing
• Explorative Testing
• Agile Testing
• Multilingual Testing
• Regression Testing
• Compatibility Testing
• Usability Testing
• Accessibility Testing
• Website Testing
• Mobile App Testing

User reviews & ratings

The ratings for this app are from Capterra.

Overall – 5.0/5

Ease of Use – 5.0/5

Quality of Support – 5.0/5

Pros

• Ability to run tests on website, mobile web, and native apps (iOS, Android)
• It is Fast to set up and easy to maintain.
• Ability to target exact devices or browsers.
• Has a global community of professional testers

Cons

• Does not integrate Jira and Slack on small products
• The enterprise edition makes it difficult for new applications to be onboard

Pricing & plans

MyCrowd QA enables you to conduct explorative testing with its free version. They have a paid plan that starts at $450 per month.

3. UserTesting

Key features

• Moderated and unmoderated testing
• Website testing
• Tree testing
• Mobile application testing
• Card sorting
• Prototype testing
• Preference testing

User Reviews & Ratings

The ratings for this app are from Capterra

Overall – 4.5/5

Ease of Use – 4.4/5

Quality of Support – 4.3/5

Pros

• Ability to conduct tests across multiple ranges of device
• Easy to set up tests, quotas, and screening criteria for unmoderated screening videos
• Has a pool of professional testers that offer reviews on software and prototypes
• Ability to add notes with extra information directly within specific sections of testing videos

Cons

• Some loading concerns with testers when running different kinds of test
• Has limited integration options
• Testing cost is a bit expensive compared to other crowd testing platforms

Pricing & plans

Upon request, starting at $15K/year

4. Loop11

Loop11 is a crowd testing tool that allows you to test the usability of your website and prototypes on mobile devices across 40 different languages. Loop11 supports features like unmoderated and moderated testing, an unlimited number of testing activities, tasks, questions, testing workflows, and a community of testers that helps to inform your product decisions and optimize product UX.

Key features

• Usability testing
• Prototype testing
• A/B testing
• Mobile testing
• Heatmaps
• Screen activity recording
• Unmoderated and moderated testing
• True Intent Studies
• UX Benchmarking

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.5/5

Ease of Use – 4.5/5

Quality of Support – 5.0/5

Pros

• Ability to set up a moderated or unmoderated test with your own branding and screener questions
• Has a pool of verified experienced and professional testers
• Offers both quantitative and qualitative values in the tests run across all device platforms
• Has a variety and supports different types of tests
• Integrates seamlessly into your system

Cons

• Privacy concerns due to the audio and video nature of conducting tests
• Does not offer screening questions within surveys

Pricing & plans

Loop11 allows you to conduct tests across any device with its free plan. They have a paid plan that starts at $49 per month.

5. TryMyUI (Trymata)

TryMyUI is a crowd and usability testing tool that provides product teams and businesses with remote desktop device, mobile, wireframe, impression, and A/B testing to improve and optimize your digital product quality.

Key features

• Unmoderated testing
• Geotargeting
• Website usability testing
• Prototype testing
• Surveys
• Mobile application testing
• Analytics

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 3.6/5

Ease of Use – 3.2/5

Quality of Support – 3.1/5

Pros

• Has a global community of up to 500,000 testers
• Has robust quantitative features that help you conduct usability testing effectively
• Excellent customer support
• Has an intuitive UI that makes it easy to navigate

Cons

• Has some performance issues on mobile
• Limitations in surveys as you may not be able to customize screener questions

Pricing & plans

TryMyUI (Trymata) offers various testing methods with a free trial and a paid plan starting at $99 per month.

6. Global App Testing

Key features

• Functionality testing
• User & UX testing
• Globalization testing
• Accessibility testing
• Feature testing
• Regression testing
• IoT and Device testing

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.5/5

Ease of Use – 4.5/5

Quality of Support – 4.5/5

Pros

• Supports different types of testing efforts according to project requirements
• Has a diverse pool of 40,000 vetted professional software testers from more than 105 countries
• Ability to run localized testing that fits a specific demographic
• Has a responsive and intuitive UI that makes it easy to run quick tests

Cons

• Pricing plans are expensive with little flexibility on testing costs.
• Reliance on external testers could bring unclear insights into the testing result

Pricing & plans

Global App Testing’s pricing is available on request.

7. Testlio

Key features

• Test case management
• Software testing management
• Performance testing
• Model-based testing
• Supports parallel execution
• Automated testing

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 5.0/5

Ease of Use – 5.0/5

Quality of Support – 5.0/5

Pros

• Has a global pool of vetted 10,000 testing experts and quality engineers
• Easy to look up test cases and test reports
• Provides insights and visualizations on test results and outcomes
• Prioritizes user feedback and input

Cons

• Setting up a testing project on Testlio can be a bit difficult as it has a learning curve
• There may be potential challenges in communication and coordination when external testers are involved

Pricing & plans

Testlio’s pricing plans are available on request.

8. Applause

Key features

• Manual Functional Testing
• Automated Functional Testing
• Integrated Functional Testing
• Accessibility Testing
• Payment Testing
• Customer Journey Testing
• User Experience Testing
• AI Training & Testing
• Voice Testing

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 5.0/5

Ease of Use – 5.0/5

Quality of Support – 5.0/5

Pros

• Offers a wide range of test methods like functional, usability, localization, and security testing
• Offers access to a global community of testers, real-world testing environments, and different devices
• Helpful in reducing bugs and improving user and customer experiences

Cons

• Availability of testers in conducting moderated and unmoderated testing can vary
• It is expensive with little flexibility for small teams

Pricing & plans

Applause’s pricing information is available on request.

9. Crowd4Test

Key features

• Compatibility Testing
• Game Testing
• Localization Testing
• AI Testing
• Accessibility Testing
• Payment-Based Testing
• API Testing
• Performance Testing
• Security Testing
• Automation Testing

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 5.0/5

Ease of Use – 5.0/5

Quality of Support – 5.0/5

Pros

• Focuses on real-world user feedback, usability, and functionality of digital products and websites
• Offers flexible pricing plans for both big and small teams
• Offers access to a global network of 6000+ qualified testers across 120 countries
• Has great customer support

Cons

• There could be security concerns in handling sensitive data with external testers
• Ensuring consistent performance quality across a large, diverse pool of testers may be a challenge

Pricing & plans

Crowd4Test’s pricing information is available on request.

10. Test IO

Key features

• Test Automation
• Rapid Testing
• Regression Testing
• Exploratory Testing
• Accessibility Testing
• Load & Performance Testing
• Mobile Testing
• IoT Device Testing
• Real Payment Testing
• Web Application Testing

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.6/5

Ease of Use – 4.4/5

Quality of Support – 4.3/5

Pros

• It is easy to set up a testing tasks on Test IO
• Ability to receive nearly instant feedback on your software and its usability
• Combines a range of exploratory tests and test cases to achieve desired results
• Great customer support

Cons

• Does not have a large pool of testers which means sometimes you get the same testers
• Some devices and applications are not compatible with Test IO

Pricing & plans

Test IO’s pricing information is available on request.

11. BetaTesting

Key features

• Multi-Day / Multi-Week Beta Test
• Single Session Beta Test
• Bug Hunt
• Field Testing / In-Home Usage Testing (IHUT)
• AI Training Data
• Live Group / Load Testing
• Real World QA
• Usability Videos
• Market Research Survey
• Moderated User Interviews

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.9/5

Ease of Use – 4.9/5

Quality of Support – 4.9/5

Pros

• Provides access to a wide variety of target consumers, professionals, and QA crowd testers
• Has a range of targeting and screening tools by demographics, devices, interests, and other criteria for your test project
• It is very easy to design and customize the campaigns
• Has great customer support
• Integrates easily with external tools

Cons

• Limitations in segmentation of test results
• Inability to vet testers’ devices to ensure performance accuracy

Pricing & plans

BetaTesting enables you to connect with your product audience with its free plan. They have a paid plan that starts at $2500 per month.

12. Rainforest QA

Key features

• No-code test automation
• AI-accelerated UI testing
• Automation Testing
• Integration

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.9/5

Ease of Use – 4.6/5

Quality of Support – 4.9/5

Pros

• Rainforest QA allows seamless integration with external tools like Jira to facilitate workflow efficiency
• Ability to automate testing of features that are often left as blindspots
• Easy to set up tests, run them, and edit them unassisted
• Great customer support
• Ability to schedule test runs to improve the visibility of test results

Cons

• False positives and false negatives are common in Rainforest QA as reported by individual testers
• Lacks reporting features that provide tracking and 360 testing coverage

Pricing & plans

Rainforest QA provides you with accurate test coverage and user feedback with their free plan. They have a paid plan that starts at $200 per month.

13. Ubertesters

Key features

• Exploratory Testing
• User Experience Testing
• Mystery Shopping Testing
• Test Cases Execution
• Functional Testing
• Remote Usability Testing
• Geographical Location Testing
• Regression Testing
• Payment Testing
• Localization Testing
• Remote Interviews
• Mobile App Testing
• Website Testing
• Desktop Applications Testing

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.3/5

Ease of Use – 4.1/5

Quality of Support – 3.8/5

Pros

• Great customer support
• Easy to integrate into iOS and Android mobile platforms
• Accurately displays test metrics and In-app bug reports
• Has a built-in OTA that facilitates accurate build distribution

Cons

• Does not have video or screencast functionality
• Limited web app integration
• Does not report accurate testing time on mobile when phone auto-lock is enabled

Pricing & plans

Ubertesters provides you with flexible testing solutions leveraging the power of real users with a paid plan that starts at $26 per month.

14. Selenium

Key features

• Cross-Browser Testing
• Resilient Tests
• Test Case Reuse
• Extensible
• Framework Integration

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.4/5

Ease of Use – 4.1/5

Quality of Support – 3.5/5

Pros

• Ease of integration with external tools
• Has a robust web automation feature
• Has an intuitive and easy-to-use UI
• Has a global community of crowd testers

Cons

• Has a poor UX
• It is not reliable when executing a test case

Pricing & plans

Selenium’s pricing information is available on request.

15. Appium

Key features

• Parallel Testing
• Extensive Device Coverage Testing
• Integrations
• Multi-Language Support
• Cross-Platform Support

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.3/5

Ease of Use – 3.7/5

Quality of Support – 4.0/5

Pros

• Supports Android and iOS platform devices
• Easy to setup with available guides and tutorials
• Runs on all Operating systems
• Fulfills all of our requirements to test mobile applications

Cons

• Test sharding is difficult using appium
• Has a bit of a learning curve
• The automatic system update can change automated test cases

Pricing & plans

Appium helps you to monitor the performance of your digital product with its free plan. Their paid pricing information is available on request.

16. Userfeel

Userfeel is a usability testing tool that gives you videos of real users speaking their thoughts as they use your website or app, discovering insights, and diagnosing usability issues by leveraging a panel of more than 60,000 testers speaking 40 languages.

Key features

• Unmoderated & Moderated Tests
• Test In Over 40 Languages
• High-Quality Tester Panel
• Unlimited Screener Questions
• Video Clips & Notes
• Voice Transcription
• Test on any device

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.6/5

Ease of Use – 4.6/5

Quality of Support – 4.2/5

Pros

• Offers tools for both moderated and unmoderated usability testing types across web and mobile
• Supports audio transcriptions
• Runs a pay-as-you-go pricing plan flexible enough for small teams

Cons

• Limited testing methods available
• May be difficult to find testers that fit a certain testing team and demographic

Pricing & plans

Userfeel allows you to conduct tests on your website and digital product with a paid plan that starts at $30.

17. LambdaTest

LambdaTest is a crowd testing platform that enables product teams and businesses to run both manual and automated tests of web and mobile apps across 3000+ different browsers, browser versions, operating system environments, and real devices to achieve accelerated go-to-market and ensure delightful user experiences.

Key features

• Browser Testing
• Online Browser Testing
• Manual live-interactive cross-browser testing
• Playwright Testing
• Accessibility Testing
• Real Devices Cloud
• Test web and mobile applications on real devices
• Visual Regression
• Test Intelligence
• Automation Testing Cloud
• Smart TV Testing Cloud

User Reviews & Ratings

The ratings for this app are from Capterra:

Overall – 4.6/5

Ease of Use – 4.6/5

Quality of Support – 4.5/5

Pros

• The interface is user-friendly and easy to use
• provides a wide range of browser versions and operating systems to test on
• Supports tests mobile device types like Android and iOS
• Has a great screen recording functionality

Cons

• Does not support other languages
• Has limited testing time on the free trial

Pricing & plans

LambdaTest offers mobile and web testing to improve usability with its free plan. They have a paid plan that starts at $15 per month.

Crowd testing offers a unique advantage by combining the scalability of automated tests with the human touch of manual testing, bringing the best of both worlds to quality assurance.

Rex Black, Software Testing Expert and Author

5 crowdtesting services and companies

Below are five of the best services and companies centered around crowdtesting:

1. Testbirds

Testbirds is one of the best crowdtesting companies, specializing in offering diverse crowdtesting services to help organizations improve their digital products. With a global network of testers, Testbirds provides comprehensive usability, functional, and localization testing across multiple devices and platforms.

Key features

• Supports testing across a wide range of devices and platforms
• Known for its Birdcloud – a secure, cloud-based testing infrastructure for software testing.

User Reviews & Ratings

The ratings for this service are from Capterra:

Overall – n.d.

Ease of Use – n.d.

Quality of Support – n.d.

Pros

• Broad range of test types
• large tester pool
• customizable options

Cons

• High cost, especially for fully managed services
• Limited in terms of lower-cost
• Self-serve options

Pricing & plans

Individual pricing, based on the size number of participants needed for crowdtesting

2. Testrail

TestRail is a top-tier test management company that helps QA teams manage, organize, and track their crowdtesting efficiently. By providing a centralized platform, TestRail supports the integration of crowdtesting data, enabling teams to log test cases, monitor test execution, and analyze results all in one place.

Key features

• Advanced test case management tailored for development workflows
• Suitable for large teams needing robust organization.

User Reviews & Ratings

The ratings for this service are from Capterra:

Overall – 4.3/5

Ease of Use – 4.2/5

Quality of Support – 4.1/5

Pros

• Excels in test case management and reporting
• Offers real-time dashboards and activity tracking
• Popular among development teams

Cons

• Interface can be complex for beginners
• Some users feel that certain features are dated

Pricing & plans

Starts at $37/month

3. BrowserStack

BrowserStack offers cross-browser and cross-device testing on real devices, enabling crowdtesters to assess compatibility across various environments. It provides a range of integrations for automated testing, making it a popular choice for front-end and quality assurance teams.

Key features

• BrowserStack’s access to real mobile devices is a standout, helping teams test across diverse browsers and devices with minimal setup.

User Reviews & Ratings

The ratings for this service are from Capterra:

Overall – 4.6/5

Ease of Use – 4.6/5

Quality of Support – 4.4/5

Pros

• Allows cross-browser testing on a wide array of real devices
• Highly valued for its ease of use and seamless integrations

Cons

• Some users find it relatively expensive
• Slower load times on certain devices

Pricing & plans

Starts at $39/month

4. UNGUESS

Key features

• Provides testers who meet custom demographics, making it ideal for localized or segmented testing.

User Reviews & Ratings

The ratings for this service are from Capterra:

Overall – 4.3/5

Ease of Use – 4.2/5

Quality of Support – 4.1/5

Pros

• Effectiveness and flexibility
• Prioritizing bug reports
• Providing structured feedback

Cons

• Slightly unclear bug prioritization

Pricing & plans

UNGUESS quality starts at $1000

5. UserTesting

UserTesting connects companies with real people to gather feedback through video-based user interactions, moderated tests, and task-based insights. It’s widely used for usability testing, where testers complete specific tasks to provide qualitative insights into the user journey.

Key features

• Offers extensive video feedback tools, enabling organizations to gain visual insights into user behavior.

User Reviews & Ratings

The ratings for this service are from Capterra:

Overall – 4.5/5

Ease of Use – 4.4/5

Quality of Support – 4.4/5

Pros

• Effective for quick feedback
• Provides in-depth insights through video recordings of user interactions
• Supports a wide range of testing types

Cons

• High costs
• Limited flexibility in the pricing plans

Pricing & plans

Starts at $250/month

Which crowd testing tool are you interested in?

Poor performance and usability issues are some of the leading factors responsible for user churn on your digital product or website. When customers cannot use or navigate your app to accomplish their goals, it will be difficult for your business to grow. Crowd testing platforms make it easy to uncover issues on your app and quickly improve and optimize your digital product with valuable insights from a user’s perspective

The right platform for you should align with your specific research goals and testing use cases to drive accurate results. UXtweak fits these requirements perfectly.

If you are interested in trying out UXtweak, create a free account and start testing today!

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