Lyssna and Loop11 alternative, or what sets UXtweak apart?
UXtweak is a user research tool that stands out from Lyssna and Loop11. It’s designed to enhance the customer experience for websites and apps, covering everything from prototypes to final products. What makes UXtweak different is its range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.
Features and Capabilities
This section compares the features of three research platforms: Lyssna, Loop11, and UXtweak.
👉 Lyssna offers prototype testing, card sorting, preference testing, first click testing, 5 second testing, survey and branching logic.
👉 Loop11 does not support card sorting, branching logic, preference testing and survey.
👉 UXtweak offers all of these features listed above, as well as onsite recruiting, tree testing and session recording. UXtweak also consistently improves their functionality, or offers them at a more affordable price compared to its competitor.
To discover more, check out www.uxtweak.com/features!
🐝 Explore UXtweak’s demos to witness user interactions and analytics in real-time. ⬇
Participant Recruitment and Management Options
This section shows how Lyssna, Loop11, and UXtweak find and manage people taking part in usability studies.
The options supported by Lyssna include user panel and bring your own users, while Loop11 offers the very same options. Once again, UXtweak can match both competitors option for option, but also offers expert audit, focusing on providing the highest possible level of quality of insight.
Pricing and Plans Comparison
The pricing options of Lyssna include:
- Free Plan: 2-min tests/surveys, 15 self-recruited responses, 5 monthly interviews, no CSV export.
- Basic Plan: $900/year or $75/month (billed yearly) – Unlimited tests/surveys/interviews, 3-10 seats (extra cost), 5-minute test/survey limit, unlimited responses, 15 monthly interviews, full panel access, CSV exports.
- Pro Plan: $175/month (billed annually) or $2100/year – Includes all Basic features plus unlimited test/survey duration, 5-15 seats (extra cost), 30 monthly interviews, response limit option, conditional logic, custom branding.
- Enterprise Plan: Contact for pricing – Custom solutions with unlimited tests/surveys/interviews, unlimited seats, customizable interview sessions, full panel access, additional enterprise features.
Loop11’s approach to pricing is slightly different, consisting of:
- Rapid Insights: Quick and affordable user insights for small projects. Annual Billing: $179/month ($2,148/year). Monthly Subscription: $199/month.
- Pro (Most Popular): Advanced features for larger teams, up to 10 projects per month. Annual Billing: $358/month ($4,296/year). Monthly Subscription: $399/month.
- Enterprise (Best Value): Unlimited projects and participants, advanced security features, personalized support. Annual Billing: $533/month ($6,396/year). Monthly Subscription: $599/month.
This can be contrasted with the plans offered by UXtweak, which go as follows:
- Starter Plan: Free and designed for simple testing tasks, offering access to all features, one active study, and up to 30 responses monthly.
- Plus Plan: Costs $708 annually ($59 monthly), tailored for solo researchers, including 200 monthly responses, unlimited studies, and data storage for a year.
- Business Plan: Priced at $1,812 annually ($151 monthly), ideal for small to mid-sized companies, with unlimited studies, 1,000 responses per month, and premium support.
- Enterprise Plan: Begins at $5,000 annually, for large-scale project needs, providing unlimited responses and custom support, with variable pricing based on requirements. Subscription options are generally yearly, with monthly payment options for added flexibility. Modifying or terminating plans is straightforward. Visit the UXtweak pricing page for more information on plan specifics.
Customer Reviews
To fairly evaluate all three platforms, we have added a table with information from capterra.com and G2. These sites collect user reviews of different platforms.
Lyssna
👉 Overall score: 4.7/5
Ease of use: 4.7/5
Customer service: 4.8
Value for money: 4.5/5
Loop11
👉 Overall score: 3.6/5
- Ease of use: 4.25/5
- Customer service: 4.25/5
- Value for money: N/A
UXtweak
👉 Overall score: 4.8/5
- Ease of use: 4.7/5
- Customer service: 5.0/5
- Value for money: 4.8/5
Pros and Cons
To explain the ratings awarded to Lyssna, Loop11 and UXtweak in the table above, we compiled a list of percieved pros and cons for both platforms.
👍 Pros of Lyssna:
- Responsive Customer Support: Users appreciate the helpful and responsive customer support.
- Ease of Setup: Users appreciate the platform’s user-friendly setup process.
- Resourceful Library: Lyssna’s extensive library of articles, offering tips and tricks, is a notable resource for users.
Cons of Lyssna:
- Cost of User Panel: Utilizing Lyssna’s own user panel can be costly, especially for targeting specific user subsets.
- Limitations in Live Site Testing: Users express a desire for the ability to test live sites, such as directing customers to competitor sites or their own current site for comparison with prototypes.
- Panel Demographic Limitation: The majority of the panel users are based in the USA, which might be limiting for global user insights.
- Insufficient Screener Questions: There’s a need for more detailed screening questions, as the current demographic filters don’t sufficiently narrow down to specific customer profiles.
- Limited Testing Formats: Absence of short, unmoderated testing options like think-aloud tasks. Users suggest that short audio recordings at the end of tests could capture valuable insights.
👍 Pros of Loop11:
- Effortless Project Creation: Loop11’s built-in AI project creator streamlines project setup with detailed tasks, activities, and questions, ensuring swift customization and launch.
- Smooth Data Collection: The platform seamlessly collects data, providing prompt mapping of results with detailed analytics like heatmaps and navigation paths.
- Intuitive Interface: Loop11 offers an intuitive interface equipped with all necessary features for UI/UX studies, enhancing user experience.
Cons of Loop11:
- Limited Flexibility in Pricing: Some users with adhoc projects may find Loop11’s subscription model costly, preferring a pay-as-you-use plan for better cost-effectiveness.
- Initial Learning Curve: New users may experience challenges initially in getting accustomed to Loop11’s interface and functionalities, requiring some time and effort to master.
- Lack of Advanced Functionalities: While Loop11 offers a comprehensive set of features, some users feel that advanced functionalities could be added to cater to diverse testing needs.
- Minor Lags: At times, the platform experiences minor lags, affecting real-time test execution and result generation.
👍 Pros of UXtweak:
- Tool Variety: A broad range of tools with advanced features, reducing the need for additional software.
- Cost-Effective: Offers friendly pricing, making it an economical option.
- Quality of Respondents: Provides access to high-quality respondents.
- Questionnaire Flexibility: The platform allows for versatile design options in questionnaires.
- Audience Sourcing: Integrated within the app, this feature allows targeting specific respondents easily without needing external tools, providing quick responses.
- Responsive Customer Support: The customer support team is noted for its responsiveness and helpfulness.
Cons of UXtweak:
- Learning Curve: Initial familiarization with the dashboard may take some time.
- Feature Complexity: Regular addition of complex features can be challenging for users.
Support Options
When facing usability issues, having access to excellent support options from your selected platform is crucial. To wrap this article up, let’s have a quick look at the support options offered for Lyssna, Loop11 and UXtweak.
For Lyssna, the following options are available:
- Customer Support: Use chat on Lyssna dashboard for quick help, or email support@lyssna.com for other inquiries.
- Manual Purchases: For orders over $2,000 USD, email purchases@lyssna.com for invoice or payment assistance.
- Sales Inquiries: Contact the Sales team for enterprise or vendor help. Book a meeting for specialized support.
Loop11 offers the following
- Loop11 provides support through its Frequently Asked Questions section, and you can also reach out via email at support@loop11.com.
UXtweak
- Goes beyond standard support by offering consulting and audits from our team of skilled UX researchers. Our dedication to quality is reflected in our 5/5 rating on Capterra. Learn more about our UX research consulting services.
Conclusion
While Lyssna and Loop11 are great tools, UXtweak proves to be a worthy alternative by providing excellent quality at a fantastic value. Whichever tool you pick, in the end, we hope you have enjoyed this article and maybe even found some of the information presented here interesting.
Until next time! 🐝
