Exploring UX research tools? Userfeel offers a subscription-free approach and multi-language testing, while UserTesting is acclaimed for its extensive feedback and reach. Userlytics enters the fray with a versatile, global platform ideal for diverse usability studies. As an added perspective, we also explore UXtweak, a modern platform known for providing a wealth of features at a competitive price, rounding out your options for an informed UX tool choice.
Key insights
👉Userlytics offers intuitive interface but lacks in-depth analysis tools and suffers from a confusing credit pricing model.
👉 Userfeel is user-friendly, ideal for UX newcomers, but has several limitations including limited sharing options, potential test result delays, limited integration options with other tools and platforms, and a need for more precise targeting of testers with specialized criteria.
👉 UserTesting is known for extensive features and quick results, but it’s pricier and might have concerns regarding tester quality.
👉 UXtweak stands out in audience sourcing, affordability, and access to high-quality respondents, addressing limitations in Userlytics, Userlytics and Userfeel.
👉 Capterra ratings place UXtweak in the lead with a score of 4.8 out of 5, closely followed by Userfeel at 4.6, and Userlytics and UserTesting both at 4.5.
🐝 Register for free with UXtweak today!
Userlytics’, Userfeels’ & UserTesting’s alternative – UXtweak
UXtweak stands out as an alternative to Userlytics, Userfeel and UserTesting, particularly as an all-in-one user research platform. It’s packed with features that improve website and app usability throughout every phase, from initial prototypes to final products.
Explore UXtweak’s demos to get an up-close view of user interactions and analytics. Click below for more!⬇
Userlytics vs Userfeel vs UserTesting: Features and Capabilities
The table offers a feature-by-feature comparison of four research platforms: Userlytics, Userfeel, UserTesting, and UXtweak.
Note: An orange check mark indicates that a particular feature is available on some testing tools, but it may incur an additional surcharge or be included only in a higher-tier subscription plan.
Features | Userlytics | Userfeel | UserTesting | UXtweak |
Website Usability Testing | ✓ | ✓ | ✓ | ✓ |
Mobile Apps Testing | ✓ | ✓ | ✓ | ✓ |
Prototype Testing | ✓ | ✓ | ✓ (only on the Ultimate plan, Adobe XD, Invision integrations) | ✓ |
Card Sorting | ✓ | ✓ | ✓ (only on the Ultimate plan or as an add-on) | ✓ |
Tree Testing | ✓ | ✓ | ✓ (only on the Ultimate plan or as an add-on) | ✓ |
Preference Testing | ✓ | ✗ | ✗ | ✓ |
First Click Testing | ✓ | ✗ | ✓ | ✓ |
5 Second Testing | ✓ | ✓ | ✗ | ✓ |
A/B Testing | ✓ | ✗ | ✓ | ✓ |
Moderated/User Interviews | ✓ | ✓ (moderated studies have a significantly higher price than unmoderated ones) | ✓ (advanced plan and higher) | ✓ (on Enterprise plans) conduct directly in one platform* |
Session recording | ✗ | ✗ | ✗ | ✓ |
Survey | ✓ | ✗ | ✓ | ✓ |
Website recruiting widget | ✗ | ✗ | ✗ | ✓ |
Tester management solution | ✗ | ✗ | ✓ (advanced plan and higher) | ✓ |
*UXtweak offers built in features to recruit, schedule, conduct, and analyze user interviews or any other moderated studies.
The table could give the impression that Userlytics nearly matches UXtweak feature-wise. However, a key limitation of Userlytics is its lack of analysis tools and visualizations such as word clouds and heatmaps, which restricts the depth of data analysis. This limitation is also mentioned by users in their customer reviews.
Userlytics vs Userfeel vs UserTesting: Participant Recruitment and Management Capabilities
Below is a comparison table that outlines the participant recruitment and management capabilities of Userlytics, Userfeel, UserTesting, and UXtweak. This table includes details on the geographical coverage of their user panels, cost per participant, options to use your own users, and information regarding advanced targeting criteria.
Capabilities | Userlytics | Userfeel | UserTesting | UXtweak |
Price per participant | Starts at $49 | Starts at $30 | Starts at $39 | Starts at $10 |
User Panel + country coverage | ✓ (testers from 150+ countries) | ✓ (testers from 40+ countries) | ✓ (testers from 35+ countries) | ✓ (testers from 130+ countries) |
Advanced Targeting criteria | ✓ | ✓ | ✓ | ✓ (2000+ attributes) |
Ability to bring your own users | ✓ (for a certain price) | ✓ (for a certain price) | ✓ (for a certain price) | ✓ (for free) |
Participant management solution | ✗ | ✗ | ✓ (advanced plan and higher) | ✓ (available on all plans) |
Automatic QA of responses | ✓ | ✗ | ✓ | ✓ |
Expert audit | ✗ | ✗ | ✗ | ✓ (included with each order from User Panel) |
Userlytics vs Userfeel vs UserTesting: Pricing and Plans Comparison
When picking a user testing tool, it’s important to consider cost-effectiveness. Find a solution that aligns with your research objectives and fits within your budget. Now, let’s take a look at the affordability of the research platforms under discussion.
Userlytics‘ pricing and plans
Userlytics’ pricing often seems steep, as many of its tools can be replaced with cheaper alternatives. Additionally, even accessing the free demo requires a request, and the Enterprise plan ranges from $3,500 to over $60,000 per year, making it less straightforward.
Enterprise Plan
- Offers unlimited creator, viewer, and editor accounts, providing full access to all platform features.
- Pricing is based on request, with a minimum budget consideration of $3,500 per year, can go up to $60,000/year and higher
Limitless Plan
- Provides unlimited accounts with the ability to conduct concurrent tests without any limits.
Custom Plan
- Tailor a plan that best fits your business needs.
- Requires a minimum of 5 participant sessions, either unmoderated or moderated.
Pricing for Solo Researchers
- Customizable plans are available on request.
- Features include unmoderated and moderated testing, surveys, picture-in-picture recording, screener questions, website/app/prototype testing, 30-minute session increments, unlimited results storage, AI transcriptions, unlimited concurrent testing, highlight reels, card sorting and tree testing, advanced metrics, sentiment analysis, BioSensor, and AI UX analysis.
Userfeel‘s pricing and plans
Userfeel has a straightforward, flexible pricing plan, and you don’t need to subscribe. Here’s what you need to know:
Pay-As-You-Go Options:
- $30 for a 60-minute unmoderated test using your testers.
- $60 for a 60-minute moderated test using your testers.
- $60 for a 20-minute unmoderated test with Userfeel’s panel.
- $120 for a 40-minute test, unmoderated or moderated, with Userfeel’s panel.
- $180 for a 60-minute test, unmoderated or moderated, with Userfeel’s panel.
Keep in mind, these times are the maximum durations for each test; some tests may be shorter. For tests using Userfeel’s panel, the cost includes the participants’ incentives. Prices start at $30 for a 60-minute test with your participants, rising to $180 for a 60-minute session with Userfeel’s panel, whether it’s unmoderated or moderated.
UserTesting‘s pricing and plans
Plan Options:
- Essentials – Ideal for basic user feedback collection; lacks advanced tools like card sorting, tree testing, and detailed demographic targeting.
- Advanced – Offers more test creation and research options, including mobile app testing and advanced demographic targeting.
- Ultimate – Builds on Advanced with additional features like English-only card sorting and tree testing, and more targeting and reporting options.
Pricing Scenarios:
- Solo researchers: Essentials or Advanced plans.
- Research teams: Ultimate plan, customizable with add-ons.
UserTesting provides customized pricing, with costs typically beginning at $30,000 annually. Prices can go much higher, often up to $50,000 or more, depending on your team’s size and specific needs like extra services or support in different countries. For the most accurate price, you’ll need to contact UserTesting directly, as they don’t share detailed pricing publicly.
UXtweak‘s pricing and plans
UXtweak has designed a variety of pricing plans to suit different user testing requirements:
- Starter Plan: A free option,
- Perfect for basic testing needs. It offers access to all tools, one active study, and up to 30 responses each month.
- Plus Plan: At $708 annually,
- This plan suits individual researchers. It includes 200 monthly responses, unlimited studies, and data retention for one year.
- Business Plan: At $1,812 annually,
- This is ideal for small to medium businesses, offering unlimited studies, 1,000 monthly responses, and advanced support.
- Enterprise Plan: Begins at $5,000 annually
- It is tailored for demanding client requirements. It features unlimited user responses and dedicated support.
These plans are primarily offered with annual billing, but monthly options are available for those seeking more flexibility. Switching or canceling plans is straightforward. For more information on the features of each plan, visit the UXtweak pricing page.
Userlytics vs Userfeel vs UserTesting: Customer Reviews
Userlytics | Userfeel | UserTesting | UXtweak | |
Overall Score | 4.5/5 | 4.6/5 | 4.5/5 | 4.8/5 |
Ease of Use | 4.5/5 | 4.6/5 | 4.4/5 | 4.7/5 |
Customer Support | 4.8/5 | 4.2/5 | 4.3/5 | 5/5 |
Value for money | 4.7/5 | 4.5/5 | 4.5/5 | 4.8/5 |
Source: Capterra.com
Userlytics‘ reviews
- Pros:
- Intuitive Interface: Userlytics features a user-friendly interface that streamlines user testing.
- Offers a large number of features (though the comprehensiveness of their analysis may sometimes be limited)
- Dedicated Account Manager: For plans with budgets exceeding $7,500 per year, users can have their own Userlytics account manager.
- Responsive Customer Support: Userlytics offers fast and excellent customer support to assist users effectively.
- Cons:
- Lack of Analysis Tools: Userlytics does not offer analysis tools or visualizations like word clouds or heatmaps, limiting deeper data analysis.
- Credit System Limitations: The current credit system, dividing credits between Userlytics testers and user-provided participants, often leaves unused credits, especially for those who prefer Userlytics testers.
- Technical Challenges: Users bringing their own testers sometimes face technical issues initiating tests, leading to cancellations or switching to other platforms like Zoom.
- Inaccurate Audio Transcriptions: Often, the quality of audio transcriptions is poor, requiring researchers to spend additional time verifying accuracy.
Source: G2.com
Userfeel‘s reviews
- Pros:
- User-friendly interface: Userfeel’s platform is easy to use, simplifying the user testing process.
- Flexible Payment: Their pay-per-interview model eliminates the need for regular subscriptions.
- Diverse Languages: Provides a panel of 850,000 testers, covering 40 different languages.
- Real-Time Videos: Video recordings and annotations give a clear view of the user experience, helping to identify improvement areas.
- Cons:
- Limited Sharing Options: Sharing videos with team members is not straightforward; you have to download them or put them on YouTube first..
- Test Result Delays: Sometimes, there’s a lag in receiving results, which can be challenging for time-sensitive projects.
- Limited Integration Options: Enhancing integration with various other tools and platforms would better support diverse workflows.
- Tester Pool Targeting: While there’s a broad tester base, more precise targeting for specialized criteria would be beneficial.
Source: G2.com
UserTesting‘s reviews
- Pros:
- User-friendly interface: The platform has a very user-friendly interface, making it easy for users who are new to user research tools with advanced features.
- Fast responses from the panel: UserTesting provides quick feedback, often within a few hours, which is a significant advantage.
- SUS scale evaluation available: Users have the option to evaluate their product using the System Usability Scale (SUS), a widely used metric for usability assessment.
- Sentiment analysis in Advanced plan and higher: The platform offers sentiment analysis in its Advanced plan and higher tiers, allowing users to gain insights into how actual users react to their product interactions.
- Cons:
- High cost: UserTesting is considered pricey, which can be a drawback for budget-conscious users.
- Limited Audience Targeting: The platform could benefit from more detailed audience targeting and segmentation.
- Mobile Testing Needs Improvement
- Inaccurate Tester Pool: Despite requesting a U.S.-specific tester pool, UserTesting occasionally includes Canadian testers who may not be familiar with U.S. products, impacting the relevance of feedback.
- Low-Quality Respondents: Some testers tend to rush through tests on UserTesting, resulting in less reliable feedback.
Source: G2.com
UXtweak‘s reviews
- Pros:
- Large Tester Pool: UXtweak has participants from 130 countries, offering diverse feedback with over 2,000 profiling atributes.
- Wide Range of Tools: Offers a comprehensive set of top-tier features, reducing the need for multiple separate tools.
- Advanced Features: Includes tools like heatmap analysis and video recordings of user sessions, providing in-depth user interaction data.
- Affordable: Cost-effective pricing model.
- High-Quality Responses: Ensures valuable and trustworthy feedback.
- Cons:
- Learning Curve: Becoming comfortable with the dashboard can take some time, indicating a potentially complex user interface.
- New Features: The platform’s frequent addition of complex features may pose a challenge for some users.
- UXtweak note: To address this, new tutorial videos are being produced.
Source: G2.com
Userlytics vs Userfeel vs UserTesting: Support options
We’re going to take a closer look at the support options offered by Userlytics, Userfeel, and UserTesting, and see how each platform stands out in assisting its users.
Userlytics’ support
Userlytics offers a diverse range of support options:
- FAQ Section: Answers to commonly asked questions for quick help.
- Blog: Informative blog posts covering various topics.
- Resources Hub: Access to webinars, a podcast, and a Whitepaper for detailed insights.
- Chatbot: An on-site tool for immediate automated assistance.
- Direct Customer Support: The option to contact a support representative directly in urgent cases.
Overall, Userlytics offers a diverse range of customer support methods!
Userfeel’s support
Userfeel offers several options for customers seeking support and clarification:
- FAQs: A detailed list of frequently asked questions about website and app testing.
- Sample Test Video: Watch a user test video to understand the testing process.
- Support Team: Reach out directly for personalized assistance or specific inquiries.
- Live Demo: Book a session to see the tool in action and experience its features.
UserTesting’s support
- Basic Support: Email support 24/7 during the workweek (Sunday 3 pm to Friday 10 pm PT, excluding major holidays), open to all users.
- Enhanced Support: For mid-tier plans, includes Basic Support features plus Live Chat and Phone support during workweek hours.
- Premier Support: Exclusive to top-tier plans, offering 24-hour weekday support, faster email responses, priority in all channels, and Premier Support Power Sessions for detailed assistance. Available even on most holidays.
- Additional: Non-customers can schedule platform introduction consultations. Premier Support Power Sessions are accessible from Sunday 5:30 pm to Friday 4 pm PT.
UXtweak’s support
- UXtweak goes beyond the support options mentioned earlier by offering consulting services and audits performed by their in-house team of experienced UX researchers. For additional information, you can explore UXtweak’s UX research consulting.
- Our exceptional customer support is underscored by our 5/5 rating for customer service on Capterra – check Customer Reviews
Comparing Userlytics, Userfeel & UserTesting: A Summary
As we come to the end of our exploration of Userfeel, UserTesting, Userlytics, and UXtweak, let’s summarize their unique features and benefits
- Userlytics offers a user-friendly approach with a large number of features, even if the analysis doesn’t go as deep as UXtweak’s. It provides an intuitive interface, a dedicated account manager for higher budgets, and responsive customer support. However, it faces limitations in terms of in-depth analysis tools and credit system constraints, and users may encounter inaccurate audio transcriptions.
- Userfeel’s user-friendly approach is suitable for newcomers to UX testing, excelling in pay-per-interview pricing and multi-language support. On the other hand, it has limited sharing options for videos, suffers from lags in receiving results, and requires improved integration with various tools and platforms, as well as more precise targeting of testers based on specialized criteria.
- UserTesting is known for its extensive feature set and swift results, making it ideal for urgent projects. However, it comes with a higher price tag and potential concerns about tester quality.
- UXtweak stands out in audience sourcing, offering a comprehensive toolset and affordable pricing, addressing areas where Userlytics, Userfeel and UserTesting have limitations. It provides access to high-quality respondents, ensuring reliable feedback.
