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User interview studies with Maze

User interview studies with Maze
Jana Filusova
•  18.06.2024
Conducting user interviews involves many tasks, from recruiting participants to analyzing data. A good tool can automate and streamline this process. Does Maze offer user interviews? And if so, is it suitable for user interview studies, or is there a better alternative?

Does Maze provide user interviews?

Yes, Maze is a user research platform that includes tools for conducting product research, including user interviews.


Source: Maze

Key Features

  • Recruit Participants
  • Manage Respondents: Manage communications with participants, whether they are recruited via Maze Panel or your own sources, using the Reach feature.
  • Generate Reports: Create and share reports with insights from your studies.

What does Maze’s user interviews lack?

  • The option to create all study types in moderated version.
  • A study audit service included with the recruitment (quality and correctness check of the setup before launch).
  • Free replacement of unreliable respondents.
  • An onsite recruiting feature to recruit participants from your website visitors.

🐝 To learn more about Maze, check out articles on Maze alternatives or read Maze reviews.

Maze user interviews alternative from UXtweak

UXtweak is a user research platform that supports a range of testing methods, including user interviews, tree testing, first-click testing, five-second tests, and mobile testing. It simplifies the entire process from recruiting participants to analyzing results.

Stéphanie Walter - testimonial

What advantages do user interviews from UXtweak offer?

UXtweak provides all the features available in Maze, plus additional capabilities that Maze lacks:

  • Study interview: Create any UXtweak study in moderated version, complete with structured interviews and call recordings for easy analysis. Want to run a moderated card sorting study?  Just register and start for free.

  • Study audit service: Ensure quality and correctness with a pre-launch audit of your study.
  • Free replacement of unreliable respondents: Easily replace participants who do not meet the requirements at no additional cost.
  • Onsite recruiting feature: Recruit participants directly from your website visitors.
  • Over-recruiting: When you choose to recruit with us we over-recruit to make sure you get enough high-quality response, reducing study duration.

Now, let’s compare and summarize the main differences between Maze and UXtweak in terms of User Interviews.



Conduct interviews directly within the app

Create all study types in moderated version

A study audit service included with the recruitment

Free replacement of unreliable respondents

An onsite recruiting feature

🐝 For more detailed comparison between UXtweak and Maze, visit the Maze vs UXtweak page.

Additional features for users

  • Choose your preferred research role
    • Would you like to directly interact with the participant during the interview? Then be a “Moderator”!
    • If you prefer to assist the moderator without direct involvement, choose the role of “Note Taker”.
    • Interested in simply watching the process? Then the role of “Observer” is made just for you (recommended for Stakeholders).
  • Custom scheduling and confirmation system
    • Organize your availability with a calendar-like system that offers extensive scheduling options and customizable time slots. You can specify lengths and choose participant sources for each slot. Confirmed reservations include email verification, and participants can reschedule or cancel as needed.
  • Participant management
    • Recruit participants from various sources, including UXtweak’s User Panel, onsite recruiting, or even participants sourced by researchers. Use screening questions to identify and exclude unsuitable respondents.
  • Result sorting
    • Sort results by date, length, participant source, and researchers, and rate them using a five-point scale.

🐝 Do you want to know more? Check out UXtweak’s moderated testing page now.

Price for user interviews

Interview studies on Maze require an organizational plan, which means this feature will cost users over $15,000 per year.

In contrast, UXtweak provides access to all its tools in the starter plan, with paid plans offering additional flexibility and extended tool options. For detailed information, please refer to the pricing page.


  • Free Plan
  • Starter Plan: $1,188/year ($99 per month).
  • Team Plan: $15,000/year (or $1,250 per month).
  • Organization Plan: Tailored for large organizations with extensive research needs, this plan features custom pricing and customizable studies and seats.


  • Starter Plan: Free
  • Plus Plan: $708/year ($59 monthly).
  • Business Plan: $1,812/year ($151 monthly).
  • Enterprise Plan: Starts at $5,000/year.

Try UXtweak for free!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

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People also ask (FAQ)

I want to try UXtweak. What should I do?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research, or get in touch with our product experts to discuss your needs.

What is Maze?

Maze is a remote user testing platform with features for prototype testing, website testing, card sorting and tree testing, and a survey tool. They also provide help with participant recruitment with their user panel and a participant management system called Reach.

If you are not quite sure that Maze is the right choice for you, make sure to have a look at the article about the best usability testing tools.

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