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Maze Reviews & Ratings 2024: Pros, Cons & More

Jana Filusova
•  06.03.2024
Are you currently using Maze and wondering if it's still the best fit for your team? This article will provide a thorough examination of Maze, including its offerings and areas where it might lack, and compare it with emerging alternatives.

We’ll look into what Maze (user testing software) offers, identify its potential shortcomings, and compare it with other products to determine if there’s a more fitting solution available that could better serve your team’s evolving requirements.

Table of contents

What is Maze?

Maze is a user research platform that provides tools for conducting different types of user research, such as prototype and live website testing, surveys, interviews, card sorting, and tree testing.

Maze

Source: Maze

Key Features of Maze

What do people think about Maze?

Pros and cons on this section were formulated by aggregating user feedback from platforms like Capterra.com and G2.com.

Advantages

  1. Easy Integration with Design Tools: Users appreciate how Maze integrates seamlessly with tools like Figma, making prototype testing straightforward.
  2. Diverse Question Types: The platform offers a variety of qualitative and quantitative questions.
  3. Effective Prototype Testing: Maze is highly regarded for its prototype testing capabilities, allowing quick setup and execution.
  4. User-Friendly Survey Creation: Maze makes survey construction easy, offering users both control and simplicity.
  5. Data Organization: Responses can be easily converted into an Excel format, aiding in better data management and tracking.

Reviews: What do you like best about Maze?

👌 “The best thing I liked about Maze is the easy integration of Figma prototypes for prototyping testing, user testing. The cumulative responses gathered are easily converted into an excel sheet format, which helps track the data in a much better way.”

– Neha T., Sorce: G2

👌 “I like that I’m able to create and link Figma prototypes for user testing. I also appreciate the complexity of questions I can ask, and the different types of questions available.”

Verified User in Computer Software, Sorce: G2

👌 “I love the interface, it’s great for simple surveys. It gives the participants a good user experience completing the survey.”

Verified User in Apparel & Fashion, Sorce: G2

Pros in a nutshell

Many users appreciate Maze for its seamless integration with design tools like Figma, which simplifies the process of prototype testing and user testing. The platform’s ability to efficiently gather and convert responses into an easily trackable format, like Excel sheets, is highly valued for its contribution to effective data management.

Disadvantages

  1. Learning Curve: New users, especially those unfamiliar with user testing platforms, may find Maze challenging to learn and navigate.
  2. Prototype Stability Issues: Users have reported frequent crashes, particularly with mobile prototypes, affecting the reliability of test results.
  3. Limited Conditional Logic: There’s a desire for more sophisticated question logic to build detailed tests without overwhelming participants.
  4. Report Customization: Users wish for more flexibility in editing and combining reports, finding the current options limiting.
  5. Email Campaign Manager: The tool is considered clunky, with emails often landing in spam folders, reducing the effectiveness of participant recruitment efforts.
  6. Test Participant Reliability: There are instances of test participants not fully committing to tests, with a notable number dropping out or exiting the test prematurely, despite compensation.

Reviews: What do you dislike about Maze?

👎 “I don’t appreciate how prototypes frequently crash for users, especially mobile users. Sometimes a user will go through the test more than once, causing our final number of participants to be inaccurate. I wish Maze allowed for blocks of questions where conditions could take users to a new block. That would allow us to build out better, more detailed tests without overwhelming users. I also wish the reports were easier to edit (change content, order of slides) or if they even gave the option to combine multiple test reports! I tend to go into Adobe Acrobat and do it myself if I need to combine reports, which adds time.”

– Sophia S., Sorce: G2

👎 “The issue with their users for testing is not that great. We have had a lot of issues with people closing out our test and dropping off even though we paid for them to complete the test. I think a lot of their testers are just going through these tests quickly without caring just to get their incentive at the end.”

– Verified User in Information Technology and Services, Sorce: G2

👎 “For people who are not aware or new to Maze, do not have much knowledge about what Maze is and how it works. It is a little difficult for a fresh, new designer to learn how Maze works and functions.

– Neha T., Sorce: G2

Cons in a nutshell

A common concern among users is the learning curve for new designers who might find Maze challenging to understand and navigate initially. Additionally, issues with prototype crashes, especially on mobile devices, and the limited conditional logic in surveys can hinder the creation of more nuanced and detailed tests, affecting the overall user experience and data accuracy. Another drawback is test participant reliability; some participants may drop out or exit tests prematurely, despite compensation, leading to incomplete data and potentially skewed research outcomes.

Identifying potential alternatives for Maze

Maze has its strengths, but alternatives like UXtweak could offer more, such as advanced mobile testing, extensive features, cost efficiency, and reliable participants. Additionally, UXtweak places great emphasis on its panel, thanks to the Automatic QA of responses and expert audit of the study with each recruitment order from the User Panel.

🐝 Tip: Check out the “Maze alternatives” article for an extensive list of other options.

UXtweak

UXtweak is a comprehensive UX research platform designed to address a wide array of user experience challenges. It offers an extensive suite of tools, including Website Testing, Session Recording, Card Sorting, Tree Testing, Mobile Testing, and more, enabling you to understand user perceptions and priorities for your website, app, or prototype. The platform supports testing across all stages of your website’s lifecycle, from feature sketching to prototyping and competitive usability testing.

Stéphanie Walter - testimonial

Key Features of UXtweak

Reviews: What do you like best about UXtweak?

👌 “I love how easy and quick it is to set up the tests. To import the prototype from Figma you just need a link. It imports all your transitions directly from Figma or you can choose to connect the screens manually during setup. The analytics are great, you can easily filter out specific respondent groups, based on different criteria, and analyze results for each of them. I like that you can get a great amount of qual and quant insights without having to spend hours on the manual analysis.

– Syuzana G., Sorce: G2

👌 “We used UXtweak to test usability of our mobile app’s interface and it helped greatly. We were able to recruit a rather niche audience of participants directly in the app, which honestly saved a lot of time. The study had great analytics for each task of our test. There are also recordings for each session that you can come back to for further analysis.”

– Emilly S., Sorce: G2

👌 “Their card sorting feature. It’s a great tool that offers an incredible amount of analytics and features for such a price.”

– David, Sorce: G2

Reviews: What do you dislike about UXtweak?

👎 “The UI of the study setup could use a face lift, it’s quite outdated.”

– David, Sorce: G2

👎 “There is currently nothing we dislike about UXtweak, as we always get enough insights about our products that we can implement into the practice straight away.

– Matej K., Sorce: G2

👎 “Sometimes it takes time to import Figma prototypes. I guess because of API. Also, the interface of UXtweak should be a little bit more designed. Their site is very modern, but the application can also be redesigned. But it is functional and easy to use.

– Denisa M., Sorce: G2

Try UXtweak for free!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

Register for the free plan

Maze Pricing in 2024

UXtweak offers more value with its reliability and the extensive range of analysis features it offers. Now, let’s explore and compare the pricing for Maze and UXtweak.

Maze

    • Free Plan
    • Starter Plan: $1,188/year ($99 per month).
    • Team Plan: $15,000/year (or $1,250 per month).
    • Organization Plan: Tailored for large organizations with extensive research needs, this plan features custom pricing and customizable studies and seats.

UXtweak

    • Starter Plan: Free
    • Plus Plan: $708/year ($59 monthly).
    • Business Plan: $1,812/year ($151 monthly).
    • Enterprise Plan: Starts at $5,000/year.

Subscription options are typically annual with monthly payments available; plans can be easily changed or canceled. Check UXtweak’s pricing page for more details.

👀 Looking to Switch to UXtweak but Locked into Maze subscription?

If you’re currently subscribed to Maze but want to explore what UXtweak has to offer, we have a special deal for you! We will provide free access to UXtweak for the remaining duration of your Maze subscription.

No concerns about additional expenses or the need to initiate a new procurement procedure. Simply reach out to us at sales@uxtweak.com, and we’ll set you up.

Maze reviews and ratings on review platforms

Let’s explore the feedback from users who have experienced each tool. You’ve seen some user opinions in the “What do people think?” section above. But what’s the consensus? In the table below, you’ll find the aggregated ratings for each tool from review platforms G2, TrustRadius, and Capterra.

Review Site

Maze

UXtweak

4.5/5

4.8/5

8.0/10

10/10

4.5/5

4.8/5

Decision-Making Guide: Is Maze Right for Your Team?

If you’re considering Maze, it’s important to note its strong integration with Figma and its straightforward survey capabilities. However, be aware that Maze can experience prototype crashing issues and may face challenges with participant reliability, potentially impacting your research outcomes.

In contrast, UXtweak could be a better choice if you’re looking for robust mobile testing capabilities, affordability, reliable participants, and a broader range of features.

In summary, for basic prototype testing with a user-friendly interface, Maze might suffice. But if your needs extend to more in-depth analysis, a wider array of tools, and particularly stronger mobile testing, UXtweak is likely the more suitable option.

🐝 Tip: For a detailed comparison between UXtweak and Maze, make sure to check out the following article: Maze vs. UXtweak.

People also ask (FAQ)

I want to try UXtweak. What should I do?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research, or get in touch with our product experts to discuss your needs.

What is Maze?

Maze is a remote user testing platform with features for prototype testing, website testing, card sorting and tree testing, and a survey tool. They also provide help with participant recruitment with their user panel and a participant management system called Reach.

If you are not quite sure that Maze is the right choice for you, make sure to have a look at the article about the best usability testing tools.

What is UXtweak?

UXtweak is a comprehensive UX research platform that offers a range of tools for in-depth analysis of websites, apps, and prototypes. It enables you to understand user perspectives through various methods like Website Testing, Session Recording, Card Sorting, and more. Designed for flexibility, UXtweak supports testing across the entire website lifecycle, offering insights for both UX experts and stakeholders.

It also facilitates user involvement and feedback by allowing integration of feedback features on your website and offering multiple recruitment options for study participants.

 

 

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