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Maze vs Sprig

Jana Filusova
•  19.02.2024
Maze excels in continuous UX research with its design tool integrations, and Sprig offers targeted surveys and AI insights. However, is there a better alternative specifically tailored for UX research that outmatches both Maze and Sprig?

Join us as we discover the functionalities, advantages, and opportunities these tools offer, guiding you towards the best decision for your design needs.

Table of contents

Key insights

👉 Maze stands out for its simple setup and user control in designing surveys.

👉 Sprig is praised for its easy setup and exceptional customer support.

👉 Maze faces challenges with mobile prototype performance and limited report customization, suggesting room for improvement in user experience and functionality.

👉 The main drawback of Sprig is its limited range of features, restricting the depth of analysis researchers can conduct.

👉 UXtweak avoids issues such as unreliable survey participants and has clear pricing, offering the best value for detailed research work.

👉 UXtweak holds the top spot in overall ratings compared to other platforms, offering a wide range of features at competitive prices, making it a standout choice over Maze and Sprig.

🐝 Start with UXtweak – create your free account now!

Maze and Sprig alternative – UXtweak

UXtweak excels over Maze and Sprig as an all-in-one user research platform, aimed at improving the user experience for websites and apps from prototypes to final products.

Stéphanie Walter - testimonial

It combines unique features like tree testing, first-click testing, and mobile app testing, along with extensive research, recruitment, and participant management tools. Its versatility and cost-effective pricing position UXtweak as an ideal solution for UX professionals.

Maze vs Sprig: Features and Capabilities

The table presents a feature comparison among three research platforms: Maze, Sprig, and UXtweak.

Features

Maze

Sprig

UXtweak

Website Usability Testing

Mobile Apps Testing

Prototype Testing

(Compatible with Figma, InVision, Sketch, Adobe XD)

(Compatible with Figma, InVision, Axure)

Card Sorting

(avaliable in Team and Organization plan)

(available on all plans)

Tree Testing

(avaliable in Team and Organization plan)

Preference Testing

First Click Testing

5 Second Testing

A/B Testing

Moderated/User Interviews

(on Enterprise plans)

Session recording

Survey

✓ 

(only in the Starter plan and higher)

Onsite Recruiting/ Website recruiting widget

Branching logic (conditional logic)

The table indicates that each of the three platforms, Maze, Sprig, and UXtweak, provides a broad selection of features. Notably, UXtweak encompasses every feature listed, consistently introducing enhancements or providing them more cost-effectively than its counterparts.

🐝  Check out UXtweak’s demos to watch user interactions and real-time analytics ⬇

Try Tree Testing ✔️

Tree Testing
Try Tree Testing ✔️

Try Website Usability Testing🔥

Website Testing
Try Website Usability Testing🔥

Maze vs Sprig: Participant Recruitment and Management capabilities

The table outlines the approaches of Maze, Sprig, and UXtweak to recruiting and managing participants for usability studies.

Capabilities

Maze

Sprig

UXtweak

User Panel

User Interviews’ panel

Panel size 

130+ countries

2.1+ million participants

130+ countries

Advanced Targeting criteria

Only in Organization plan

Targeting on other plans only by basic demographics (Country, Age, Sex) 

(2000+ attributes)

Expert audit

(included with each order from User Panel)

Ability to bring your own users

(for free)

Participant management solution 

(Reach Database)

✓ 

(available on all plans)

Automatic QA of responses

🐝 Need to enhance conversion rates with insights but missing real user access? Take a look at UXtweak today!

Maze vs Sprig: Pricing and Plans Comparison

When selecting a user testing platform, pricing is crucial. Choose a platform that fits your research requirements without exceeding your budget. We’ll next explore the affordability of these research tools.

Maze’s Pricing

  • Free Plan: Offers a cost-free option ideal for usability testing beginners, including 1 study per month, 5 seats, and basic features.
  • Starter Plan: Priced at $99 monthly or $1,188 yearly, suitable for small teams embarking on product research, with access to unlimited blocks, advanced features, and 5 seats.
  • Team Plan: Costs $1,250 per month or $15,000 annually, targeted at larger teams enhancing their research efforts, providing over 20 studies annually, advanced features, and more than 5 seats.
  • Organization Plan: Provides custom pricing for very large organizations needing extensive research activities, offering customized studies and seats, a extensive feature set, and thorough security measures.

👀 Looking to Switch to UXtweak but Locked into Maze subscription?

If you’re currently subscribed to Maze but want to explore what UXtweak has to offer, we have a special deal for you! We will provide free access to UXtweak for the remaining duration of your Maze subscription.

No concerns about additional expenses or the need to initiate a new procurement procedure. Simply reach out to us at sales@uxtweak.com, and we’ll set you up.

Sprig’s Pricing

  • Free plan: Suitable for starting out with gathering user insights, the Free plan offered by Sprig includes 1 monthly In-Product Survey or Replay, 1 Link Survey, AI analysis, and unlimited seats.
  • Starter plan: At $175/month (annual) or $199/month, this plan is appropriate for small-scale insight collection. It builds on the Free plan, expanding it to 2 monthly Surveys or Replays, and unlimited Link Surveys.
  • Enterprise plan: Sprig also offers the custom-priced Enterprise plan for gathering valuable insight at scale. Compared to the Starter plan, it adds custom limits, delivery options, design, API, dedicated support and other features to enhance your research capabilities.

UXtweak’s Pricing

  • Starter Plan: Free and designed for simple testing tasks, offering access to all features, one active study, and up to 30 responses monthly.
  • Plus Plan: Costs $708 annually ($59 monthly), tailored for solo researchers, including 200 monthly responses, unlimited studies, and data storage for a year.
  • Business Plan: Priced at $1,812 annually ($151 monthly), ideal for small to mid-sized companies, with unlimited studies, 1,000 responses per month, and premium support.
  • Enterprise Plan: Begins at $5,000 annually, for large-scale project needs, providing unlimited responses and custom support, with variable pricing based on requirements. Subscription options are generally yearly, with monthly payment options for added flexibility. Modifying or terminating plans is straightforward. Visit the UXtweak pricing page for more information on plan specifics.

Maze vs Sprig: Customer Reviews

For an impartial comparison of the three platforms, we’ve referenced data from G2, a leading site for B2B SaaS reviews. G2.com is a hub where business software buyers can read reviews, compare ratings, and evaluate software options, while vendors use it to display validated user feedback.

Maze

Sprig

UXtweak

Overall Score

4.5/5

4.5/5

4.7/5

Ease of Use

9.0/10

8.8/10

8.9/10

Quality of Support

8.6/10

9.1/10

9.8/10

Ease of Setup

9.6/10

9.0/10

N/A

🐝 Note from the author: Pros and cons on this page were formulated by aggregating user feedback from platforms like Capterra.com and G2.com.

Maze

  • Pros
    • Easy Survey Creation: Maze offers a user-friendly platform for building surveys, combining ease of use with flexibility.
    • Straightforward Prototype Testing: Quick and simple process to set up prototype tests, including integration with Figma.
    • Diverse Question Formats: Provides a broad selection of question types to accommodate complex inquiries.
  • Cons
    • Prototype Stability Issues: Users experience frequent prototype crashes, particularly on mobile devices, which can disrupt the testing process.
    • Limited Report Customization: Customizing reports presents challenges, such as modifying content or adjusting the order of slides, and combining results from different tests.
    • Unclear Heat Maps: The heat map functionality often falls short in offering useful, actionable insights.
    • Test Participant Reliability: Some test participants may not fully engage with the test, leading to early dropouts or incomplete sessions, even despite compensation.

Source: G2.com

Sprig

  • Pros
    • User-Friendly Setup: Sprig offers an exceptionally easy setup process.
    • Excellent Customer Support: Sprig is known for its responsive and helpful customer service team.
    • Dashboard Customization: The ability to build dashboards and compare two releases side by side streamlines the analysis process.
    • Flexible tool: Sprig lets you do different kinds of surveys to meet your needs.
  • Cons
    • Pricing Model Concerns: The value derived from Sprig can vary based on user engagement with surveys, as costs are incurred for surveys seen, not necessarily responded to.
    • Needs More Features: Sprig could have more tools and options compared to other similar services.
    • Hard to Get Data: It’s not easy to pull out the data you need or add extra information to your surveys.
    • Managing Sprig is Tricky: It’s tough to keep track of how much Sprig is being used and to make sure your team can use it without hitting limits.
    • Android Compatibility Issues: Some users encounter problems when using Sprig with Android devices.
    • Needs Better Help Inside the App: Sprig does give some help on how to use it, but it could do more, especially for understanding how to work with different settings for testing and real use.

Sprig

Source: G2.com

UXtweak

  • Pros
    • Diverse Testing Options: Offers a broad selection of testing options at competitive prices, providing great value for user research and analytics.
    • Direct Exports: It provides easy export of data, supporting the case for modifications to website architecture.
    • Expert Customer Support:  The support team consists of experts who quickly resolves user inquiries with practical solutions.
    • Effortless Figma Integration: Enables easy and efficient testing with Figma prototypes.
    • Convenient Participant Recruitment: Allows for the quick recruitment of study participants directly within the application, eliminating the need for additional tools.
    • Hands-on Demos: Offers interactive demos for each tool, giving users a comprehensive understanding of data presentation and tool functionality.
  • Cons
    • Navigation Challenges: Navigating certain areas, such as the left menu, can be unintuitive.
    • Intricate Study Setup: The extensive range of options can make study setup appear daunting.
    • Initial Dashboard Familiarity: New users may require time to become comfortable with the dashboard layout, though it becomes more intuitive with use.
      • Note from UXtweak: In response to the learning curve, new tutorial videos are being produced.

UXtweak

Source: G2.com

Maze vs Sprig: Support options

Maze

Maze offers a range of informative articles on topics like security, privacy, integrations, and setting up tests. For more personalized assistance, customers can click the ‘Submit a request’ button for support. Furthermore, Maze strives for quick responses to inquiries, although response times may vary with the complexity of the issue.

Sprig

For quick assistance, Sprig offers immediate support through its in-app chat feature—just look for the purple chat icon at the bottom right within the Sprig app. If you’re on the Enterprise plan, you have exclusive access to the Sprig Product Support team through a dedicated Slack channel. Alternatively, anyone can reach out via email at support@sprig.com. Support is available Monday to Friday, 6 AM to 6 PM Pacific Standard Time (UTC-8), and shifts to Pacific Daylight Time (UTC-7) during Daylight Saving Time.

UXtweak

UXtweak goes above and beyond standard support by offering consulting services and audits from our expert in-house UX research team. Our dedication to quality service is reflected in our perfect 5/5 Capterra rating. To discover more, visit our UX research consulting services page.

Try UXtweak for free!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

Register for the free plan

Maze vs Sprig: Conclusion

Maze presents a straightforward solution for UX research, emphasizing ease in survey creation and prototype testing. Its intuitive design and quick setup process appeal to researchers looking for efficiency in their workflow. However, issues such as mobile prototype performance and limited report customization point out areasareas where Maze could improve. Despite these obstacles, its core functionality and user-friendly interface make it a dependable choice for those emphasizing simplicity and quickness in their UX research activities.

Sprig sets itself apart through an exceptionally user-friendly setup and outstanding customer support. This versatility makes it a valuable tool for various survey types and analytical requirements. While it shines in user experience and flexibility, Sprig’s pricing model and feature set might not meet the needs of all users, especially when deeper data extraction and broader tool integration are required. Its commitment to evolving based on user feedback shows promise for future enhancements, catering to a wide array of UX research demands.

UXtweak stands out by offering extensive research capabilities with an emphasis on ease of use, from participant sourcing to data exportation. Unlike its competitors, UXtweak avoids issues related to test participant reliability and provides a transparent pricing model, ensuring researchers can conduct extensive studies without unforeseen costs. Its robust feature set and commitment to customer support position UXtweak as a top-tier option for those seeking an all-encompassing UX research platform that combines advanced features with cost-effectiveness and user-centric design.

People also ask (FAQ)

I want to try UXtweak. What should I do?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research, or get in touch with our product experts to discuss your needs.

What is Maze?

Maze is a remote user testing platform with features for prototype testing, website testing, card sorting and tree testing, and a survey tool. They also provide help with participant recruitment with their user panel and a participant management system called Reach.

If you are not quite sure that Maze is the right choice for you, make sure to have a look at the article about the best usability testing tools.

What is Sprig?

Sprig is a platform designed to gather user insights, enabling teams to craft standout products through quick, detailed feedback. Esteemed by innovative teams at companies such as Dropbox, Notion, and Loom, Sprig offers a extensive toolkit for enhancing product experiences:

  • Surveys allow for direct feedback collection from users within the product itself.
  • Replays provide visual recordings of user interactions, paired with their feedback.
  • AI Analysis utilizes GPT-powered AI to transform user feedback into actionable insights for product development.

If Sprig doesn’t fully meet your needs, explore our article for intriguing alternatives to Sprig.

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