GetFeedback is a popular customer experience management software that lets teams assess collected customer feedback via both conventional and online methods.
However, despite its popularity, GetFeedback is not suitable for all businesses. The platform is burdened with features that most people don’t usually need.
If you’re searching for the best GetFeedback alternatives or solutions that provide the same features but provide a unique user experience, we’ve made this list for you.
13 Best GetFeedback alternatives and competitors
- UXtweak
- SurveySparrow
- QuestionPro
- Qualtrics
- Survicate
- Feedbackify
- Google Forms
- Mopinion
- ZohoSurvey
- InMoment
- Cognito Forms
- Medallia
- JotForm
For each GetFeedback competitor, we evaluated:
- Features
- Pros & cons
- User reviews
- Pricing
📝 Based on the Capterra reviews, we assess each of these tools using the following table:
Rating | Ease of Use | Quality of Support | Pricing | |
UXtweak | 4.7/5 | 5.0/5 | ✓ Free plan Plus plan - $59 per month | |
SurveySparrow | 4.5/5 | 4.4/5 | ✓ Free plan Paid plan - $79 per month | |
QuestionPro | 4.6/5 | 4.8/5 | ✓ Free plan Paid plan - $83 per month | |
Qualtrics | 4.3/5 | 4.4/5 | Pricing isn’t public | |
Survicate | 4.3/5 | 4.5/5 | ✓ Free plan Paid plan - $53 per month | |
Feedbackify | 4.4/5 | 4.1/5 | ✓ Free plan Paid plan - $19 per month | |
Google Forms | 4.7/5 | 4.4/5 | Is completely free | |
Mopinion | 3.9/5 | 4.3/5 | ✓ Free plan Paid plan - €259 per month | |
ZohoSurvey | 4.6/5 | 4.3/5 | ✓ Free plan Paid plan - $12 per month | |
InMoment | 4.2/5 | 4.8/5 | Pricing isn’t public | |
Cognito Forms | 4.5/5 | 4.4/5 | ✓ Free plan Paid plan - $15 per month | |
Medallia | 4.6/5 | 4.3/5 | Pricing isn’t public | |
Jotform | 4.6/5 | 4.4/5 | ✓ Free plan Paid plan - $34 per month |
1. UXtweak
UXtweak provides a very effective alternative to GetFeedback. It offers survey and feedback solutions to businesses of all sizes. It comes with advanced survey features like conditional logic, screener questions, many types of questions (including NPS), customization options, and other great features that assist you in extracting and analyzing useful user insights from your survey data – allowing you better to understand your customers’ mindset and pain points.
Features
- Surveys and polls
- Screener question
- NPS survey option
- Customizable branding
- Conditional logic
- Website usability testing tool
- Mobile app usability testing
- Preference tests
- First click test
- 5 second test
- Competitive usability testing
- Card sorting tool
- Tree testing tool
Try UXtweak’s survey tool in these demos ⬇️
Pros
- Easily recruit potential participants with the help of the onsite recruitment widget.
- Use conditional logic to ask the right questions to the right people.
- Use the user panel to find participants who perfectly match your target demographics.
- Gauge customer sentiment with NPS surveys.
- All the responses are automatically stored in the database for future use.
- Eliminate irrelevant responses with screener questions to make the data more accurate.
- It comes with a free plan.
Cons
- Uxtweak only supports 14 languages as of now.
Reviews
The ratings below are collected from Capterra.
Overall – 4.8/5
Ease of Use – 4.7/5
Quality of Support – 5/5
Pricing & Plans
Their free plan gives you full access to all the features. For small teams and researchers, affordable paid plans start at just $59/month.
2. SurveySparrow
SurveySparrow lets you craft engaging conversational surveys that feel more like a chat than a questionnaire. This GetFeedback alternative lets you create surveys that are fun to take.
With SurveySparrow, you can create chat conversations filled with images, GIFs, and even videos to collect user insights.
Features
- Conversational Surveys
- Customer engagement surveys
- Customization options
- Drag-and-drop interface
- Data analysis
- Dashboards
- Ticket management system
- Answer piping
Pros
- 360-degree feedback to gather insights from all angles.
- Has an easy-to-use website interface.
- Lots of customization templates.
Cons
- The free plan locks you out of most features.
Reviews
The ratings below are collected from Capterra.
Overall – 4.4/5
Ease of Use – 4.5/5
Quality of Support – 4.4/5
Pricing & Plans
The premium plans start at just $79/month. It also has a free plan.
3. QuestionPro
QuestionPro is a web-based software that does everything from crafting surveys to analyzing results – making customer feedback a breeze. This GetFeedback alternative is known to be customer-friendly.
Features
- Multiple survey channels
- Customer journey mapping
- Realtime edit
- Conditional logic
- Survey analyses
- Dashboard
- Data exporting
- Many customization options
Pros
- It can do in-depth data analysis.
- Customer service has a good reputation.
- It has a free plan.
Cons
- It’s hard to integrate with existing systems.
- The data cleanup process is very annoying.
Reviews
The ratings below are collected from Capterra.
Overall – 4.8/5
Ease of Use – 4.6/5
Quality of Support – 4.8/5
Pricing & Plans
QuestionPro has a free plan, and you can upgrade to a paid plan (starting at $83 per month) for advanced features.
4. Qualtrics
Qualtrics is a trusted name for enterprise feedback management. This GetFeedback alternative offers a comprehensive toolbox that goes far beyond basic surveys – but for a price.
Features
- 360° feedback surveys
- Omni-channel survey distribution
- Bulk edit mode
- Analytics
- Dashboards
- Raw data exports
- Multiple survey types
- Intent-based solutions
- NLP
Pros
- Being an industry giant, it is packed with the most advanced features like predictive analysis.
- Make your data presentable with captivating dashboards.
Cons
- It’s the priciest option on this list.
- Its vast array of features is intimidating for beginners.
Reviews
The ratings below are collected from Capterra.
Overall – 4.7/5
Ease of Use – 4.3/5
Quality of Support – 4.4/5
Pricing & Plans
Qualtrics doesn’t offer a free plan. Their pricing isn’t public, but you can request a quote to see if it fits your budget.
5. Survicate
Survicate can transform how you get client feedback. With its simple interface, you can easily design customized surveys to monitor customer happiness NPS, and collect feedback from your website.
Features
- CSAT survey structure
- Customizable branding
- Multi-channel distribution
- Question branching
- Mobile survey
- Third-party integrations
- Data visualization
Pros
- Continuous automatic feedback collecting ensures you’re up-to-date with consumer insights.
- You can easily integrate with most of the common email service providers.
Cons
- Only gives 25 free responses per month.
- It has a steep learning curve.
Reviews
The ratings below are collected from Capterra.
Overall – 4.5/5
Ease of Use – 4.3/5
Quality of Support – 4.5/5
Pricing & Plans
It has a freemium option and the paid plans start from $53/month
6. Feedbackify
Feedbackify is another popular alternative to GetFeedback that is simple to set up and use. You can easily make feedback forms using Feedbackify’s drag-and-drop editor. It’s a good low-cost, straightforward alternative.
Features
- Anonymous feedback
- 360 degree feedback
- Conditional logic
- Drag & drop
- Mobile survey
- Multi-channel distribution
Pros
- Easy signup and integration process.
- All the basic features at a low cost.
Cons
- There are no advanced text analysis or reporting features.
- Limited integration options.
Reviews
The ratings below are collected from Capterra.
Overall – 4.2/5
Ease of Use – 4.4/5
Quality of Support – 4.1/5
Pricing & Plans
It comes with a free trial however, it doesn’t have a free plan. The paid plan costs only $19/month.
7. Google Forms
Google Forms is a GetFeedback alternative that’s perfect for small and medium businesses. And you don’t have to break the bank because it’s completely free.
Features
- Online survey building
- Templates options
- Easy sharing
- Real-time collaboration
- Simple visualization
- Data analyses
- Survey reporting
Pros
- Its ability to collect infinite surveys makes it ideal for businesses of all sizes.
- You can create charts and graphs directly within Google Forms
Cons
- All the features are rudimentary.
- Analysis options are very weak.
Reviews
The ratings below are collected from Capterra.
Overall – 4.7/5
Ease of Use – 4.7/5
Quality of Support – 4.4/5
Pricing & Plans
Google Forms is fully free.
8. Mopinion
Mopinion’s extensive customization options offer a consistent brand experience that makes it a worthy GetFeedback alternative. It provides numerous channels for collecting client feedback, including websites, email, and mobile apps.
Features
- Survey builder
- Customizable branding
- Multi-channel distribution
- Data visualization
- Third-party integrations
- Real-time tracking
Pros
- Intuitive UI that makes it easy to use.
- The app is mobile-friendly.
Cons
- It’s a little expensive for small businesses.
- Weak customer support.
Reviews
The ratings below are collected from Capterra.
Overall – 4.1/5
Ease of Use – 3.9/5
Quality of Support – 4.3/5
Pricing & Plans
The paid plans start from a staggering €259 per month. It only has a 14-day free trial.
9. ZohoSurvey
ZohoSurvey separates itself from other GetFeedback alternatives with its simple, straightforward design and strong logic features. Create tailored, unique surveys that branch and modify based on feedback replies.
Features
- Online survey builder
- Mobile-only forms
- Survey templates
- Survey reports
- Analytics
- Survey workflow automation
- Sharing options
- Field encryptions
Pros
- You can easily integrate and join the Zoho ecosystem.
- Extensive customization options.
Cons
- It lacks external integration options.
Reviews
The ratings below are collected from Capterra.
Overall – 4.5/5
Ease of Use – 4.6/5
Quality of Support – 4.3/5
Pricing & Plans
Zoho Forms has a free plan, and the paid plans start from $12 per month.
10. InMoment
InMoment is a massive Get Feedback alternative that lets you collect feedback through any channel, including call centers and SMS. It’s a fairly comprehensive suite that includes features such as AI-generated conversational feedback surveys.
Features
- Customizable forms
- Customizable branding
- Integration
- Activity dashboard
- Customizable reports
- Video transcription
- Real-Time Analytics
- NPS survey
Pros
- It has lots of integration options.
- Its UI is clean and simple to use.
Cons
- It’s a bit slow.
- It lacks the option to conduct anonymous surveys.
Reviews
The ratings below are collected from Capterra.
Overall – 4.5/5
Ease of Use – 4.2/5
Quality of Support – 4.8/5
Pricing & Plans
InMoment doesn’t publicly show its pricing.
11. Cognito Forms
In the world of surveys, data security is very important. And that’s where this GetFeedback alternative comes in. Cognito Forms has sophisticated encryption and is always shared via HTTPS when used.
Features
- Electronic signature
- Web forms
- SSL security
- Archiving
- Database
- Third-party integrations
Pros
- Compliance with regulations like GDPR, HIPAA, and WCAG 2.0.
- The app is easy to use.
- Reliable customer support.
Cons
- The app is clunky.
- Creating customized forms is hard.
Reviews
The ratings below are collected from Capterra.
Overall – 4.6/5
Ease of Use – 4.5/5
Quality of Support – 4.4/5
Pricing & Plans
It has a free plan, and the paid plan starts at $15/month.
12. Medallia
Medallia is an enterprise-grade feedback system capable of handling massive volumes of data, making it ideal for large organizations. However, its complexity and increased cost can discourage smaller organizations from searching for affordable Getfeedback alternatives.
Features
- Customer surveys
- Automated sampling
- Customer journey mapping
- Question branching
- Real-time analytics
- Custom reports
- Admin suite
- Response integrity validation
Pros
- For firms seeking advanced analytics abilities, this is an excellent option.
- Their AI tool, Medallia Athena, can find opportunities and forecast behavior to help make more informed decisions.
Cons
- It is expensive.
- It’s not intuitive and has a steep learning curve.
Reviews
The ratings below are collected from Capterra.
Overall – 4.5/5
Ease of Use – 4.6/5
Quality of Support – 4.3/5
Pricing & Plans
It doesn’t show its prices publicly.
13. JotForm
In this list of GetFeedback alternatives, JotForm features one of the most extensive template libraries. It lets you create intriguing NPS surveys. Their drag-and-drop survey builder is easy to use.
Features
- Drag-and-drop survey builder
- Mobile-only forms
- Rebranding
- Customization
- Analysis
- Report builder
- Many integration options
Pros
- It is packed with tons of useful widgets.
- It has many external integration options.
Cons
- It has a steep learning curve.
- The free version lacks most of the features.
Reviews
The ratings below are collected from Capterra.
Overall – 4.7/5
Ease of Use – 4.6/5
Quality of Support – 4.4/5
Pricing & Plans
Jotform has a limited access freemium plan, and its paid plan starts from $34 per month.
Free GetFeedback alternatives
These GetFeedback alternatives provide freemium options:
- UXtweak
- SurveySparrow
- QuestionPro
- Survicate
- Google Forms
- ZohoSurvey
- Cognito Forms
- JotForm
Did you find the best GetFeedback alternative?
With this diverse range of options, you’re on your way to finding the best GetFeedback alternative to push your business forward. No matter your needs or budget, there’s a perfect survey tool waiting to be discovered.
Don’t be scared to try free plans and trials to find the best option for you.
UXtweak makes it easy to capture valuable feedback directly from your site and build a rich database of responses from your surveys.
Give UXtweak a try today and see how it can transform your business 🐝
