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13 Top GetFeedback Alternatives & Competitors in 2024

13 Top GetFeedback Alternatives & Competitors in 2024
Exon Nkemchor
•  05.04.2024
GetFeedback is a customer experience and survey platform that facilitates the collection and analysis of consumer feedback.

GetFeedback is a popular customer experience management software that lets teams assess collected customer feedback via both conventional and online methods.

However, despite its popularity, GetFeedback is not suitable for all businesses. The platform is burdened with features that most people don’t usually need.

If you’re searching for the best GetFeedback alternatives or solutions that provide the same features but provide a unique user experience, we’ve made this list for you.

13 Best GetFeedback alternatives and competitors

  1. UXtweak
  2. SurveySparrow
  3. QuestionPro
  4. Qualtrics
  5. Survicate
  6. Feedbackify 
  7. Google Forms
  8. Mopinion
  9. ZohoSurvey
  10. InMoment
  11. Cognito Forms
  12. Medallia
  13. JotForm

For each GetFeedback competitor, we evaluated:

  • Features
  • Pros & cons
  • User reviews
  • Pricing

📝 Based on the Capterra reviews, we assess each of these tools using the following table:

Rating

Ease of Use

Quality of Support

Pricing

UXtweak

4.7/5

5.0/5

✓ Free plan 

Plus plan -

$59 per month

SurveySparrow

4.5/5

4.4/5

✓ Free plan 

Paid plan - $79 per month

QuestionPro

4.6/5

4.8/5

✓ Free plan 

Paid plan - $83 per month

Qualtrics

4.3/5

4.4/5

Pricing isn’t public

Survicate

4.3/5

4.5/5

✓ Free plan 

Paid plan - $53 per month

Feedbackify

4.4/5

4.1/5

✓ Free plan 

Paid plan - $19 per month

Google Forms

4.7/5

4.4/5

Is completely free

Mopinion

3.9/5

4.3/5

✓ Free plan 

Paid plan - €259 per month

ZohoSurvey

4.6/5

4.3/5

✓ Free plan 

Paid plan - $12 per month

InMoment

4.2/5

4.8/5

Pricing isn’t public

Cognito Forms

4.5/5

4.4/5

✓ Free plan 

Paid plan - $15 per month

Medallia

4.6/5

4.3/5

Pricing isn’t public

Jotform

4.6/5

4.4/5

✓ Free plan 

Paid plan - $34 per month

1. UXtweak 

UXtweak provides a very effective alternative to GetFeedback. It offers survey and feedback solutions to businesses of all sizes. It comes with advanced survey features like conditional logic, screener questions, many types of questions (including NPS), customization options, and other great features that assist you in extracting and analyzing useful user insights from your survey data – allowing you better to understand your customers’ mindset and pain points.

GetFeedback alternatives

Features

Try UXtweak’s survey tool in these demos ⬇️

Try Survey in Action✅

Surveys
Try Survey in Action✅

Try Preference Testing🤩

Preference Testing
Try Preference Testing🤩

Pros

  • Easily recruit potential participants with the help of the onsite recruitment widget.
  • Use conditional logic to ask the right questions to the right people.
  • Use the user panel to find participants who perfectly match your target demographics.
  • Gauge customer sentiment with NPS surveys.
  • All the responses are automatically stored in the database for future use.
  • Eliminate irrelevant responses with screener questions to make the data more accurate.
  • It comes with a free plan.

Cons

  • Uxtweak only supports 14 languages as of now.

Reviews

The ratings below are collected from Capterra.

Overall – 4.8/5

Ease of Use – 4.7/5

Quality of Support – 5/5

Pricing & Plans

Their free plan gives you full access to all the features. For small teams and researchers, affordable paid plans start at just $59/month.

Try UXtweak´s survey tool!

The only UX research tool you need to visualize your customers’ frustration and better understand their issues

Register for free

2. SurveySparrow

SurveySparrow lets you craft engaging conversational surveys that feel more like a chat than a questionnaire. This GetFeedback alternative lets you create surveys that are fun to take.

With SurveySparrow, you can create chat conversations filled with images, GIFs, and even videos to collect user insights.

GetFeedback alternatives

Features

  • Conversational Surveys
  • Customer engagement surveys
  • Customization options
  • Drag-and-drop interface
  • Data analysis
  • Dashboards
  • Ticket management system
  • Answer piping

Pros

  • 360-degree feedback to gather insights from all angles.
  • Has an easy-to-use website interface.
  • Lots of customization templates.

Cons

  • The free plan locks you out of most features.

Reviews

The ratings below are collected from Capterra.

Overall – 4.4/5

Ease of Use – 4.5/5

Quality of Support – 4.4/5

Pricing & Plans

The premium plans start at just $79/month. It also has a free plan.

3. QuestionPro

QuestionPro is a web-based software that does everything from crafting surveys to analyzing results – making customer feedback a breeze. This GetFeedback alternative is known to be customer-friendly.

GetFeedback alternatives

Features

  • Multiple survey channels
  • Customer journey mapping
  • Realtime edit
  • Conditional logic
  • Survey analyses
  • Dashboard
  • Data exporting
  • Many customization options

Pros

  • It can do in-depth data analysis.
  • Customer service has a good reputation.
  • It has a free plan.

Cons

  • It’s hard to integrate with existing systems.
  • The data cleanup process is very annoying.

Reviews

The ratings below are collected from Capterra.

Overall – 4.8/5

Ease of Use – 4.6/5

Quality of Support – 4.8/5

Pricing & Plans

QuestionPro has a free plan, and you can upgrade to a paid plan (starting at $83 per month) for advanced features.

4. Qualtrics

Qualtrics is a trusted name for enterprise feedback management. This GetFeedback alternative offers a comprehensive toolbox that goes far beyond basic surveys – but for a price.

GetFeedback alternatives

Features

  • 360° feedback surveys
  • Omni-channel survey distribution
  • Bulk edit mode
  • Analytics
  • Dashboards
  • Raw data exports
  • Multiple survey types
  • Intent-based solutions
  • NLP

Pros

  • Being an industry giant, it is packed with the most advanced features like predictive analysis.
  • Make your data presentable with captivating dashboards.

Cons

  • It’s the priciest option on this list.
  • Its vast array of features is intimidating for beginners.

Reviews

The ratings below are collected from Capterra.

Overall – 4.7/5

Ease of Use – 4.3/5

Quality of Support – 4.4/5

Pricing & Plans

Qualtrics doesn’t offer a free plan. Their pricing isn’t public, but you can request a quote to see if it fits your budget.

5. Survicate

Survicate can transform how you get client feedback. With its simple interface, you can easily design customized surveys to monitor customer happiness NPS, and collect feedback from your website.

GetFeedback alternatives

Features

  • CSAT survey structure
  • Customizable branding
  • Multi-channel distribution
  • Question branching
  • Mobile survey
  • Third-party integrations
  • Data visualization

Pros

  • Continuous automatic feedback collecting ensures you’re up-to-date with consumer insights.
  • You can easily integrate with most of the common email service providers.

Cons

  • Only gives 25 free responses per month.
  • It has a steep learning curve.

Reviews

The ratings below are collected from Capterra.

Overall – 4.5/5

Ease of Use – 4.3/5

Quality of Support – 4.5/5

Pricing & Plans

It has a freemium option and the paid plans start from $53/month

6. Feedbackify

Feedbackify is another popular alternative to GetFeedback that is simple to set up and use. You can easily make feedback forms using Feedbackify’s drag-and-drop editor. It’s a good low-cost, straightforward alternative.

GetFeedback alternatives

Features

  • Anonymous feedback
  • 360 degree feedback
  • Conditional logic
  • Drag & drop
  • Mobile survey
  • Multi-channel distribution

Pros

  • Easy signup and integration process.
  • All the basic features at a low cost.

Cons

  • There are no advanced text analysis or reporting features.
  • Limited integration options.

Reviews

The ratings below are collected from Capterra.

Overall – 4.2/5

Ease of Use – 4.4/5

Quality of Support – 4.1/5

Pricing & Plans

It comes with a free trial however, it doesn’t have a free plan. The paid plan costs only $19/month.

7. Google Forms

Google Forms is a GetFeedback alternative that’s perfect for small and medium businesses. And you don’t have to break the bank because it’s completely free.

GetFeedback alternatives

Features

  • Online survey building
  • Templates options
  • Easy sharing
  • Real-time collaboration
  • Simple visualization
  • Data analyses
  • Survey reporting

Pros

  • Its ability to collect infinite surveys makes it ideal for businesses of all sizes.
  • You can create charts and graphs directly within Google Forms

Cons

  • All the features are rudimentary.
  • Analysis options are very weak.

Reviews

The ratings below are collected from Capterra.

Overall – 4.7/5

Ease of Use – 4.7/5

Quality of Support – 4.4/5

Pricing & Plans

Google Forms is fully free.

8. Mopinion

Mopinion’s extensive customization options offer a consistent brand experience that makes it a worthy GetFeedback alternative. It provides numerous channels for collecting client feedback, including websites, email, and mobile apps.

GetFeedback alternatives

Features

  • Survey builder
  • Customizable branding
  • Multi-channel distribution
  • Data visualization
  • Third-party integrations
  • Real-time tracking 

Pros

  • Intuitive UI that makes it easy to use.
  • The app is mobile-friendly.

Cons

  • It’s a little expensive for small businesses.
  • Weak customer support.

Reviews

The ratings below are collected from Capterra.

Overall – 4.1/5

Ease of Use – 3.9/5

Quality of Support – 4.3/5

Pricing & Plans

The paid plans start from a staggering €259 per month. It only has a 14-day free trial.

9. ZohoSurvey

ZohoSurvey separates itself from other GetFeedback alternatives with its simple, straightforward design and strong logic features. Create tailored, unique surveys that branch and modify based on feedback replies. 

GetfFedback alternatives

Features

  • Online survey builder
  • Mobile-only forms
  • Survey templates
  • Survey reports
  • Analytics
  • Survey workflow automation
  • Sharing options
  • Field encryptions

Pros

  • You can easily integrate and join the Zoho ecosystem.
  • Extensive customization options.

Cons

  • It lacks external integration options.

Reviews

The ratings below are collected from Capterra.

Overall – 4.5/5

Ease of Use – 4.6/5

Quality of Support – 4.3/5

Pricing & Plans

Zoho Forms has a free plan, and the paid plans start from $12 per month.

10. InMoment

InMoment is a massive Get Feedback alternative that lets you collect feedback through any channel, including call centers and SMS. It’s a fairly comprehensive suite that includes features such as AI-generated conversational feedback surveys.

GetFeedback alternatives

Features

  • Customizable forms
  • Customizable branding
  • Integration
  • Activity dashboard
  • Customizable reports
  • Video transcription
  • Real-Time Analytics
  • NPS survey

Pros

  • It has lots of integration options.
  • Its UI is clean and simple to use.

Cons

  • It’s a bit slow.
  • It lacks the option to conduct anonymous surveys.

Reviews

The ratings below are collected from Capterra.

Overall – 4.5/5

Ease of Use – 4.2/5

Quality of Support – 4.8/5

Pricing & Plans

InMoment doesn’t publicly show its pricing.

11. Cognito Forms

In the world of surveys, data security is very important. And that’s where this GetFeedback alternative comes in. Cognito Forms has sophisticated encryption and is always shared via HTTPS when used.

GetFeedback alternatives

Features

  • Electronic signature
  • Web forms
  • SSL security
  • Archiving
  • Database
  • Third-party integrations

Pros

  • Compliance with regulations like GDPR, HIPAA, and WCAG 2.0.
  • The app is easy to use.
  • Reliable customer support.

Cons

  • The app is clunky.
  • Creating customized forms is hard.

Reviews

The ratings below are collected from Capterra.

Overall – 4.6/5

Ease of Use – 4.5/5

Quality of Support – 4.4/5

Pricing & Plans

It has a free plan, and the paid plan starts at $15/month.

12. Medallia

Medallia is an enterprise-grade feedback system capable of handling massive volumes of data, making it ideal for large organizations. However, its complexity and increased cost can discourage smaller organizations from searching for affordable Getfeedback alternatives.

GetFeedback alternatives

Features

  • Customer surveys
  • Automated sampling
  • Customer journey mapping
  • Question branching
  • Real-time analytics
  • Custom reports
  • Admin suite
  • Response integrity validation

Pros

  • For firms seeking advanced analytics abilities, this is an excellent option.
  • Their AI tool, Medallia Athena, can find opportunities and forecast behavior to help make more informed decisions.

Cons

  • It is expensive.
  • It’s not intuitive and has a steep learning curve.

Reviews

The ratings below are collected from Capterra.

Overall – 4.5/5

Ease of Use – 4.6/5

Quality of Support – 4.3/5

Pricing & Plans

It doesn’t show its prices publicly.

13. JotForm

In this list of GetFeedback alternatives, JotForm features one of the most extensive template libraries. It lets you create intriguing NPS surveys. Their drag-and-drop survey builder is easy to use.

GetFeedback alternatives

Features

  • Drag-and-drop survey builder
  • Mobile-only forms
  • Rebranding
  • Customization 
  • Analysis
  • Report builder
  • Many integration options

Pros

  • It is packed with tons of useful widgets.
  • It has many external integration options.

Cons

  • It has a steep learning curve.
  • The free version lacks most of the features.

Reviews

The ratings below are collected from Capterra.

Overall – 4.7/5

Ease of Use – 4.6/5

Quality of Support – 4.4/5

Pricing & Plans

Jotform has a limited access freemium plan, and its paid plan starts from $34 per month.

Try UXtweak´s survey tool!

The only UX research tool you need to visualize your customers’ frustration and better understand their issues

Register for free

Free GetFeedback alternatives

These GetFeedback alternatives provide freemium options:

  1. UXtweak
  2. SurveySparrow
  3. QuestionPro
  4. Survicate
  5. Google Forms
  6. ZohoSurvey
  7. Cognito Forms
  8. JotForm

Did you find the best GetFeedback alternative?

With this diverse range of options, you’re on your way to finding the best GetFeedback alternative to push your business forward.  No matter your needs or budget, there’s a perfect survey tool waiting to be discovered. 

Don’t be scared to try free plans and trials to find the best option for you.

UXtweak makes it easy to capture valuable feedback directly from your site and build a rich database of responses from your surveys.

Give UXtweak a try today and see how it can transform your business 🐝

FAQ: GetFeedback alternatives

What are the best GetFeedback alternatives?

There are quite a few options from user-friendly survey tools like UXtweak and SurveySparrow to feature-rich platforms like QuestionPro and Qualtrics. You should consider Survicate and Feedbackify for specific needs or use Google Forms’ free plan for budget-conscious data collection.

What are the key features to look for in GetFeedback alternative?

The key features depend on your specific needs. These can include:

  • Features for specific use cases (e.g., employee engagement surveys, customer satisfaction surveys)
  • Integrations with specific software you use in your workflow
  • Ability to collect data at different stages of the user journey
  • Features to turn survey insights into actionable strategies
Which GetFeedback alternative offers a free plan?

These GetFeedback alternatives offer free plans:

  1. UXtweak
  2. SurveySparrow
  3. QuestionPro
  4. Survicate
  5. Google Forms
  6. ZohoSurvey
  7. Cognito Forms
  8. JotForm
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