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Userlytics Reviews & Ratings 2024: Pros, Cons & More

Userlytics Reviews & Ratings 2024: Pros, Cons & More
Jana Filusova
•  19.06.2024
Are you thinking about using Userlytics for your usability testing? You're in the right place. In this article, we'll thoroughly explore Userlytics, examining its features, discussing any potential drawbacks, and comparing it to a major competitor. Settle in and let's explore what Userlytics can bring to your usability testing toolkit!

❕ Important note: This review site presents information relevant for researchers, not for participants in the user panel.

What is Userlytics?

Userlytics is a user research platform with a global participant panel. Since 2009, it has helped businesses enhance user experiences. They offer flexible pricing, usability studies, and professional services with experienced UX consultants in Europe and the U.S..

Key Features of Userlytics

What do people think about Userlytics?

Pros and cons on this section were formulated by aggregating user feedback from platforms like Capterra.com and G2.com.


  • Intuitive Interface: Userlytics offers a user-friendly interface that simplifies the user testing process.
  • Dedicated Account Manager: Users with annual budgets over $7,500 receive a dedicated Userlytics account manager.
  • Responsive Customer Support: Userlytics offers fast and excellent customer support to assist users effectively.
  • Extensive Features: Userlytics includes a wide range of features, though the depth of analysis may occasionally be limited.

Reviews: What do you like best about Userlytics?

👌 ”Saved videos, nice tools that help the analysis, good customer support, the platform is easy to use.”

– Laila B., Source: G2

👌 ”Nothing for participants to download or install, has a bit of everything to support all kinds of research, very good client support.”

– Verified User in Health, Source: G2

👌 ”The pool of Userlytics testers is the most helpful. Second I love the transcription of user session. It makes it easier to find the right feed back later. I can focus more on the conversation then taking notes..”

– Tamar M., Source: G2

Pros in a nutshell

Userlytics offers an intuitive interface that simplifies the user testing process and provides responsive customer support. It includes a dedicated account manager for personalized service and features that support thorough analysis, although the depth may be limited. Users appreciate the ease of use, effective tools for analysis, and a diverse pool of testers.


  • Lack of Analysis Tools: Userlytics does not offer analysis tools or visualizations like word clouds or heatmaps, limiting deeper data analysis.
  • Credit System Limitations: The current credit system, dividing credits between Userlytics testers and user-provided participants, often leaves unused credits, especially for those who prefer Userlytics testers.
  • Technical Challenges: Users who bring their own testers sometimes encounter technical difficulties when initiating tests, which can lead to test cancellations or a switch to alternative platforms like Zoom.
  • Inaccurate Audio Transcriptions: The quality of audio transcriptions is often poor, requiring researchers to spend additional time verifying and correcting the transcriptions.

Reviews: What do you dislike about Userlytics?

👎 ”The transcription has a lot of problems when the person has an accent, and since it’s used in the IA analysis we can’t trust the analysis and we can’t use it. The videos given are very small when the test is on mobile in landscape mode, it’s very hard to analyse. Also there are missing features compared to the conccurents

I’m frustrated to not be able to to multi-session tests, which means test with the same person multiple times, or longitudinal study, a test that lasts multiple days with the same person.

– Laila B., Source: G2

👎 ”I found Userlytics to have gaps in supporting a researcher’s natural work, especially when conducting remote moderated sessions with own recruits. Top issues are: poor participant scheduling experience, little visibility of the participant experience, requiring separate effort for common steps that can be integrated, poor flexibility in building a study.”

– Verified User in Health, Source: G2

👎 ”I hate the new credit system. I liked the old one when you had a total amount of credits and you could use it for userlytics testers or bring my own users. Now that the credits are split I have all these left over credits for bring my own that I would rather use from the Userlytics testers.

Plus alot of our users that we bring have issues getting Userlytics started and we cancel the test or go to Zoom. I would rather bting in Userlytics testers that know the system. I’m not sure I’m going to renew with Userlytics because of the new credit system.”

– Tamar M., Source: G2

Cons in a nutshell

Userlytics has some limitations, including the lack of advanced analysis tools or visualizations like word clouds or heatmaps, which restrict deeper data analysis. The current credit system divides credits between Userlytics testers and user-provided participants, often resulting in unused credits. Users bringing their own testers sometimes face technical challenges when initiating tests, leading to test cancellations or switching to platforms like Zoom. The audio transcription quality is often poor, requiring additional time for verification and correction. Users have also reported issues with participant scheduling, lack of flexibility in study design, and the inability to conduct multi-session or longitudinal studies.

Identifying potential alternatives for Userlytics

🐝 Tip: For more alternatives, explore the “Userlytics alternatives” article for a comprehensive list of options.


This user research tool offers a range of features, such as tree testing, first-click testing or mobile testing, all within a single platform. UXtweak also includes tools for recruitment and participant management. Its flexible and affordable pricing makes it a practical option for UX professionals.

Stéphanie Walter - testimonial

Key Features of UXtweak

Reviews: What do you like best about UXtweak?

👌 “I love how easy and quick it is to set up the tests. To import the prototype from Figma you just need a link. It imports all your transitions directly from Figma or you can choose to connect the screens manually during setup. The analytics are great, you can easily filter out specific respondent groups, based on different criteria, and analyze results for each of them. I like that you can get a great amount of qual and quant insights without having to spend hours on the manual analysis.

– Syuzana G., Source: G2

👌 “We used UXtweak to test usability of our mobile app’s interface and it helped greatly. We were able to recruit a rather niche audience of participants directly in the app, which honestly saved a lot of time. The study had great analytics for each task of our test. There are also recordings for each session that you can come back to for further analysis.”

– Emilly S., Source: G2

👌 “Their card sorting feature. It’s a great tool that offers an incredible amount of analytics and features for such a price.”

– David, Source: G2

Need to conduct moderated research?

With UXtweak you can recruit, schedule, conduct, and analyze user interviews or any other moderated studies directly in one platform.

Try our Freefrom Interview tool for user interviews or use Study Interviews to run any UXtweak studies moderated (eg. moderated card sorting, moderated website testing…).

Moderated testing supports multiple recruitment methods:

  • Bring your own participants
  • Access prequalified participants from a global User Panel in 130+ countries
  • Turn site visitors into participants with Onsite Recruiting
  • Use your custom panel with Own Database

Reviews: What do you dislike about UXtweak?

👎 “The UI of the study setup could use a face lift, it’s quite outdated.”

– David, Source: G2

👎 “There is currently nothing we dislike about UXtweak, as we always get enough insights about our products that we can implement into the practice straight away.“

– Matej K., Source: G2

👎 “Sometimes it takes time to import Figma prototypes. I guess because of API. Also, the interface of UXtweak should be a little bit more designed. Their site is very modern, but the application can also be redesigned. But it is functional and easy to use.“

– Denisa M., Source: G2

Try UXtweak for free!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

Register for the free plan


When choosing a user testing tool, it’s crucial to think about cost-effectiveness. Select a solution that meets your research goals and stays within your budget. Now, let’s examine the affordability of Userlytics.


Userlytics’ pricing can be high, with tools often replaceable by cheaper alternatives. Accessing the free demo requires a request, and the Enterprise plan costs between $3,500 and over $60,000 per year.

The plan options and pricing can be found on their website. They offer project and subscription based options. Subscription-based plan starts at $499/month ($5,988/year). 


  • Starter Plan: Free
  • Plus Plan: $708/year ($59 monthly).
  • Business Plan: $1,812/year ($151 monthly).
  • Enterprise Plan: Starts at $5,000/year.

Subscription options are typically annual with monthly payments available; plans can be easily changed or canceled. Check UXtweak’s pricing page for more details.

Userlytics reviews and ratings on review platforms

Let’s explore the feedback from users who have experienced each tool. The table below summarizes ratings from review platforms G2, TrustRadius, and Capterra.

Review Site









Decision-Making Guide: Is Userlytics Right for Your Team?

Userlytics is a user-friendly platform with numerous features, although its analysis depth may not match UXtweak’s. It has an intuitive interface, dedicated account managers for higher budgets, and responsive customer support. However, it lacks advanced analysis tools, has credit system constraints, and may deliver inaccurate audio transcriptions.

On the other hand, UXtweak excels in the recruitment of reliable participants and offers a study audit service. With a wide range of advanced tools and affordable, transparent pricing, it addresses Userlytics’ shortcomings.

People also ask (FAQ)

What is UXtweak?

UXtweak is a comprehensive UX research platform that offers a range of tools for in-depth analysis of websites, apps, and prototypes. It enables you to understand user perspectives through various methods like Website Testing, Session Recording, Card Sorting, and more. Designed for flexibility, UXtweak supports testing across the entire website lifecycle, offering insights for both UX experts and stakeholders.

It also facilitates user involvement and feedback by allowing integration of feedback features on your website and offering multiple recruitment options for study participants.

I want to try UXtweak. What should I do?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research, or get in touch with our product experts to discuss your needs.

What is Userlytics?

Userlytics is a user research platform with a global panel of nearly 2 million participants. Since 2009, they’ve been helping businesses improve user experiences. They offer flexible pricing, usability studies, and professional services with experienced UX Consultants in Europe and the U.S., all aimed towards improving user satisfaction.

Unsure about Userlytics’ features? Take a look at our recommended Userlytics’ Alternatives.

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