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Userlytics vs UserTesting: Which should you use in 2024

Userlytics vs UserTesting: Which should you use in 2024
Iryna Naidonova
•  14.04.2024
Userlytics and UserTesting are prominent tools for understanding users. They have a good reputation and are often among the top choices for user research and usability testing. However, sometimes you can find they are not the most suitable or affordable options.

Explore comparison of Userlytics and UserTesting, highlighting their features, pricing, and the pros and cons of each. We also delve into how these platforms offer insights into user behavior, helping to enhance customer experience on websites.

Key insights

👉 In UserTesting, certain features like card sorting, tree sorting, prototype testing, and user interviews are exclusive to advanced plans. However, Userlytics and UXtweak make these features available across all their plans.

👉 UserTesting and Userlytics provide the option to bring your own users to their platforms, but this feature incurs extra charges. On the other hand, UXtweak allows you to do the same without any additional fees.

👉 Each platform features advanced participant recruitment criteria for those using their panels to find users.

👉 Both Userlytics and UserTesting platforms have received positive customer reviews, with ratings of 4.6/5 and 4.5/5, respectively. In comparison, UXtweak scores 4.8 out of 5 and is more affordable.

👉 UXtweak has the lowest price per participant which starts at $10, which is 3.9 times cheaper than UserTesting and 4.9x cheaper than Userlytics!

👉 UXtweak offers the most extensive User Panel featuring over millions of participants spanning across 130+ countries.

🐝 Register for a free account now and see for yourself!

Userlytics’ & UserTesting’s alternative — UXtweak

UXtweak, an alternative to Userlytics and UserTesting, offers a user research platform equipped with tools for improving website and app usability, from prototypes to live versions, ultimately leading to greater customer satisfaction.

You will find it offers a great selection of research and recruiting tools as well as a participant management solution paired with flexible and affordable pricing options you might find it provides a great alternative.

Userlytics vs UserTesting: Features and Capabilities

Features

Userlytics

UserTesting

UXtweak

Website Usability Testing

Mobile Apps Testing

✓ 

(iOS, Android, and TestFlight, no SDK installation required)

Prototype Testing

(only on the Ultimate plan, Adobe XD, Invision integrations)

(Compatible with Figma, InVision, Axure)

Card Sorting

(only available on Ultimate plan or as an add-on)

(available on all plans)

Tree Testing

Remote

Preference Testing

First Click Testing

5 Second Testing

A/B Testing

Moderated/User Interviews

✓ 

(Advanced plan and higher)

(on Enterprise plans)

conduct directly in one platform*

Session recording

Survey

Website recruiting widget

Branching logic (conditional logic)

*UXtweak offers built in features to recruit, schedule, conduct, and analyze user interviews or any other moderated studies.

From the table above we could see that all 3 platforms have a solid portfolio of toolkits. Notably, UXtweak stands out by providing the most features among these three alternatives.

Need to conduct moderated research?

With UXtweak you can recruit, schedule, conduct, and analyze user interviews or any other moderated studies directly in one platform.

Try our Freefrom Interview tool for user interviews or use Study Interviews to run any UXtweak studies moderated (eg. moderated card sorting, moderated website testing…).

Moderated testing supports multiple recruitment methods:

  • Bring your own participants
  • Access prequalified participants from a global User Panel in 130+ countries
  • Turn site visitors into participants with Onsite Recruiting
  • Use your custom panel with Own Database

See demos of UXtweak tools, and try out how the respondents would see your studies and the analytics capabilities of UXtweak:

Try Tree Testing ✔️

Tree Testing
Try Tree Testing ✔️

Try Website Usability Testing 🔥

Website Testing
Try Website Usability Testing 🔥

Userlytics vs UserTesting: Participant Recruitment and Management capabilities

Below is a detailed comparison table highlighting the user recruitment and participant management capabilities of the Userlytics, UserTesting, and UXtweak:

Capabilities

Userlytics

UserTesting

UXtweak

 Price per participant

Starts at $49

Starts at $39

Starts at $10

 Panel size

Around 2 million participants

400+ thousand users

155 million participants

 Country coverage

150 countries

35 countries

130+ countries

Advanced Targeting criteria

(2000+ attributes)

Automatic QA of responses

Expert audit

(Included with each order from User Panel)

Ability to bring your own users

(costs credit)

(for free)

Participant management solution 

✓ Advanced plan and higher

✓ Available on all plans

As you can see from the table, UXtweak is the most cost-effective solution with a broad selection of participants. Additionally, it has a vast number of real users and countries, many targeting attributes to precisely recruit your target audience and offers additional services such as automatic QA of responses or expert audit of your recruitment orders from User Panel.

Try UXtweak for free!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

Register for the free plan

Userlytics vs UserTesting: Pricing and Plans Comparison

In the next part, we will compare the plan and pricing options to help you determine which offers suit your needs best.

Userlytics pricing and plans

Userlytics’s pricing model includes three plans:

  • Enterprise Plan: Unlimited seats, creator, viewer, and full access to all platform features.
  • Limitless Plan: Provides unlimited accounts and concurrent testing per account.
  • Custom Plan: Tailored to your business needs with a minimum purchase of 5 participant sessions.

For the solo researchers custom plan with pricing based on specific requirements, including options for unmoderated and moderated testing, and surveys, seems like the best fit.

For the teams, Userlytics offers the Enterprise plan with a range of features, or the Limitless plan, which includes all Enterprise plan features with unlimited concurrent testing. The price of the solution depends on the case and is determined after the consultation but the starting point for Enterprise plan without any add-ons is $3,500.

UserTesting pricing and plans

UserTesting also offers three flexible pricing plans:

  • Essentials – is a basic plan for simple user feedback collection.
  • Advanced – for more extensive testing and research with all core features.
  • Ultimate – is a premium plan with advanced features.

The precise price is based on the package of your needs and is determined after consultation with a Sales Team, but typically it starts from $50,000 for the annual plan

Solo researchers may opt for Essentials or Advanced, while research teams might find the Ultimate plan with add-ons suitable. The final cost varies depending on factors like participant recruitment credits and team support in multiple countries etc.

UXtweak pricing and plans

At UXtweak we value flexibility and we also offer monthly subscription plans, which can be canceled at any time. You can choose from 4 different options.

Starter plan

UXtweak is the only platform in the comparison that offers a completely free plan. This plan is ideal for small projects and serves as an excellent opportunity to explore and test all of our available tools.

The “Plus” plan

Tailored for solo researchers, priced at just $59/month. It distinguishes itself from the “Starter” plan with extended data retention, an increased number of concurrent active studies, and a higher capacity for responses.

The “Business” plan

Excellent choice for most small and mid sized organizations. It allows an unlimited number of studies and tasks with up to 1,000 responses each month. It supports up to 9 users, with pricing starting from $151 per month.

The “Enterprise” plan

Offering customizability and premium features like top-priority customer support, assistance from our UX research professionals, discounted User Panel orders, Single Sign-On (SSO), training, and custom limits tailored to suit any organization’s requirements.

Enterprise plans are available upon request and the price starts at $5000 per year. To explore further details, please reach out to us, and one of our Product experts will get in touch with you.

All of our plans provide access to all research tools. You can find more detailed information on our pricing page.

Userlytics vs UserTesting: Customers’ Satisfaction

All three platforms have earned the trust and loyalty of their customers, as indicated by the user reviews from the renowned review site Capterra.

Userlytics

UserTesting

UXtweak

Overall Score

4.6/5

  4.5/5

 4.8/5

Ease of Use

  4.5/5

4.4/5

4.7/5

Customer Support

4.8/5

4.3/5

5/5

Value for money

4.7/5

4.5/5

4.8/5

Again, UXtweak stands out earning the highest score in all categories.

UXtweak customer testimonial saying: 
“Being able to make strategic business decisions for our clients’ projects requires a solid UX research tool that can meet the criteria of the dynamic fintech segment. Thanks to UXtweak, we can test our assumptions quickly, access broad and qualified audiences almost anywhere in the world, and receive a clear reporting of the findings - and still with the most competitive pricing on the market.” Juraj Beskid, Senior UX Researcher at Vacuumlabs

Userlytics vs UserTesting: Offered support options

So what support options do Userlytics and UserTesting offer their customers?

Customer Support Options at UserTesting 

UserTesting on its website has available educational documentation, FAQ section, video tutorials, and checklists and, offers different options for customers with Standard and Premier Support.

  • Customers with Standard Support can use Email, Chat with real-time communication, and Phone technical support 24 hours per day, excluding major holidays to solve their usability issues.
  • Customers with Premier Support have access to Priority Emails, Live Chat, and Phone support during most holidays as well as working weeks. For non-customers, there is an opportunity to book a consultation with the Company Representative who will introduce the platforms and services to you.

Customer Support Options at Userlytics 

Userlytics in addition to detailed documentation and a comprehensive FAQ section covering both platform features and general inquiries, offers a chatbot, which allows users to specify their questions and promptly receive solutions or answers to their concerns. Furthermore, Userlytics also offers a consulting service upon request.

Customer Support Options at UXtweak

UXtweak provides all of the support options mentioned above and moreover, offers consulting and audits with an internal team of expert UX researchers – learn more in UXtweak UX research consulting.

💡Pro Tip

Still can’t decide? We have a list of 20 UX testing platforms. Go check it out.

Conclusion

Userlytics and UserTesting are leading UX platforms known for their commitment to improving user experiences. They offer high-quality toolkits that cover every stage of product development, from prototypes to products. The pricing is reasonable, but affordable rather for big companies. If you’re in search of alternatives, consider exploring UXtweak!

Switch to UXtweak today!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

Register for the free plan

People also ask

How can I switch from my current platform to UXtweak?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research or get in touch with our product experts to discuss your needs.

I already have an active subscription to another platform, but want to try UXtweak, what can I do?

If you’re currently subscribed to any other platform, but want to explore what UXtweak has to offer, we have a special deal for you. We understand that contractual commitments can be a barrier to switching, which is why we’re providing free access to UXtweak for the remaining duration of your existing subscription.

There is no need to worry about extra costs or initiating a new procurement process. Simply reach out to us at sales@uxtweak.com, and we’ll set you up so you can start enjoying UXtweak right away!

What is UserTesting?

UserTesting is a platform for obtaining real-time feedback from target audiences. It’s a popular tool used by UX researchers, to better understand user experiences and improve products or services accordingly. Businesses can create custom tests for their websites, apps, or other digital products, and then have real individuals interact with them while providing verbal and written feedback.

If you are looking for a wider toolkit and more affordable plans read about the best UserTesting alternatives.

What is Userlytics?

Userlytics is a robust user testing and user experience research platform that helps businesses gain valuable insights into how users interact with their websites, apps, and other digital products. The platform has a variety of tools such as first-click testing, A/B testing, card sorting prototype testing, and lots of others helping to understand user behavior and preferences.

If you are looking for a tool to better fit your research needs, read our collection of the best Userlytics alternatives.

Why I should choose UXtweak?

UXtweak is an all-in-one user research and usability testing platform similar to Userlytics and UserTesting. It offers robust usability testing tools, tools for user behavior analytics, and information architecture research for websites and web apps, prototype and mobile applications.

However, UXtweak offers more variety of features (see comparison chart above), more flexibility, excellent customer service, advanced user management, and a friendlier price tag than both Userlytics and UserTesting platforms do.

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