In this article, we’ll help you compare UX research platforms Userlytics and UserTesting, and furthermore, we’ll give you an alternative platform – UXtweak, which may be an even better fit for your research projects.
You can find a structured comparison with all of the advantages and disadvantages, features, pricing, and plans of both Userlytics and UserTesting platforms. And moreover, we will show you how customers are satisfied with their services.
Table of contents
Key insights
➡️ Some features such as card sorting, tree sorting, prototype testing, and user interviews are only available on advanced plans in UserTesting, while Userlytics and UXtweak offer those on all plans.
➡️ UserTesting, and Userlytics, allow you to bring your own participants (BYOU) to the platform, but it comes at a cost. Conversely, UXtweak offers this service without any additional costs.
➡️ Each of these platforms offer advanced participant recruitment criteria when using their participant panels for recruitment.
➡️ Both Userlytics and UserTesting platforms have received positive customer reviews, with ratings of 4.6/5 and 4.5/5, respectively. In comparison, UXtweak scores 4.8 out of 5 and is more affordable.
➡️ UXtweak has the lowest price per participant which starts at $10, which is 3.9 times cheaper than UserTesting and 4.9x cheaper than Userlytics!
➡️ UXtweak offers the most extensive User Panel featuring over millions of participants spanning across 130+ countries.
🐝 Register for a free account now and see for yourself!
Userlytics’ & UserTesting’s alternative — UXtweak
UXtweak is an alternative to Userlytics and UserTesting. It is an all-in-one user research platform full of powerful tools for improving the usability of websites and apps, from prototypes to production.
You will find it offers a great selection of research and recruiting tools as well as a participant management solution paired with flexible and affordable pricing options you might find it provides a great alternative.
Userlytics vs UserTesting: Features and Capabilities
Features | Userlytics | UserTesting | UXtweak |
Website Usability Testing | ✓ | ✓ | ✓ |
Mobile Apps Testing | ✓ | ✓ (iOS, Android, and TestFlight, no SDK installation required) | ✓ |
Prototype Testing | ✓ | ✓ (only on the Ultimate plan, Adobe XD, Invision integrations) | ✓ (Compatible with Figma, InVision, Axure) |
Card Sorting | ✓ | ✓ (only available on Ultimate plan or as an add-on) | ✓ (available on all plans) |
Tree Testing | ✓ | Remote | ✓ |
Preference Testing | ✓ | ✗ | ✓ |
First Click Testing | ✓ | ✗ | ✓ |
5 Second Testing | ✓ | ✗ | ✓ |
A/B Testing | ✓ | ✗ | ✓ |
Moderated/User Interviews | ✓ | ✓ (Advanced plan and higher) | ✓ (on Enterprise plans) |
Session recording | ✗ | ✗ | ✓ |
Survey | ✓ | ✗ | ✓ |
Website recruiting widget | ✗ | ✗ | ✓ |
Branching logic (conditional logic) | ✓ | ✗ | ✓ |
From the table above we could see that all 3 platforms have a solid portfolio of toolkits. Notably, UXtweak stands out by providing the most features among these three alternatives.
⬇️ See demos of UXtweak tools, and try out how the respondents would see your studies and the analytics capabilities of UXtweak:
Userlytics vs UserTesting: Participant Recruitment and Management capabilities
Below is a detailed comparison table highlighting the user recruitment and participant management capabilities of the Userlytics, UserTesting, and UXtweak:
Capabilities | Userlytics | UserTesting | UXtweak |
Price per participant | Starts at $49 | Starts at $39 | Starts at $10 |
Panel size | Around 2 million participants | 400+ thousand users | 155 million participants |
Country coverage | 150 countries | 35 countries | 130+ countries |
Advanced Targeting criteria | ✓ | ✓ | ✓ (2000+ attributes) |
Automatic QA of responses | ✓ | ✓ | ✓ |
Expert audit | ✗ | ✗ | ✓ (Included with each order from User Panel) |
Ability to bring your own users | ✗ | ✓ (costs credit) | ✓ (for free) |
Participant management solution | ✗ | ✓ Advanced plan and higher | ✓ Available on all plans |
As you can see from the table, UXtweak is the most cost-effective solution with a broad selection of participants. Additionally, it has a vast number of real users and countries, many targeting attributes to precisely recruit your target audience and offers additional services such as automatic QA of responses or expert audit of your recruitment orders from User Panel.
Userlytics vs UserTesting: Pricing and Plans Comparison
In the next part, we will compare the plan and pricing options to help you determine which offers suit your needs best.
Userlytics pricing and plans
Userlytics’s pricing model includes three plans:
- Enterprise Plan: Unlimited seats, creator, viewer, and full access to all platform features.
- Limitless Plan: Provides unlimited accounts and concurrent testing per account.
- Custom Plan: Tailored to your business needs with a minimum purchase of 5 participant sessions.
For the solo researchers custom plan with pricing based on specific requirements, including options for unmoderated and moderated testing, and surveys, seems like the best fit.
For the teams, Userlytics offers the Enterprise plan with a range of features, or the Limitless plan, which includes all Enterprise plan features with unlimited concurrent testing. The price of the solution depends on the case and is determined after the consultation but the starting point for Enterprise plan without any add-ons is $3,500.
UserTesting pricing and plans
UserTesting also offers three flexible pricing plans:
- Essentials – is a basic plan for simple user feedback collection.
- Advanced – for more extensive testing and research with all core features.
- Ultimate – is a premium plan with advanced features.
The precise price is based on the package of your needs and is determined after consultation with a Sales Team, but typically it starts from $50,000 for the annual plan.
Solo researchers may opt for Essentials or Advanced, while research teams might find the Ultimate plan with add-ons suitable. The final cost varies depending on factors like participant recruitment credits and team support in multiple countries etc.
UXtweak pricing and plans
At UXtweak we value flexibility and we also offer monthly subscription plans, which can be canceled at any time. You can choose from 4 different options.
Starter plan
UXtweak is the only platform in the comparison that offers a completely free plan. This plan is ideal for small projects and serves as an excellent opportunity to explore and test all of our available tools.
The “Plus” plan
Tailored for solo researchers, priced at just $59/month. It distinguishes itself from the “Starter” plan with extended data retention, an increased number of concurrent active studies, and a higher capacity for responses.
The “Business” plan
Excellent choice for most small and mid sized organizations. It allows an unlimited number of studies and tasks with up to 1,000 responses each month. It supports up to 9 users, with pricing starting from $151 per month.
The “Enterprise” plan
Offering customizability and premium features like top-priority customer support, assistance from our UX research professionals, discounted User Panel orders, Single Sign-On (SSO), training, and custom limits tailored to suit any organization’s requirements.
Enterprise plans are available upon request and the price starts at $5000 per year. To explore further details, please reach out to us, and one of our Product experts will get in touch with you.
All of our plans provide access to all research tools. You can find more detailed information on our pricing page.
Userlytics vs UserTesting: Customers’ Satisfaction
All three platforms have earned the trust and loyalty of their customers, as indicated by the user reviews from the renowned review site Capterra.
Userlytics | UserTesting | UXtweak | |
Overall Score | 4.6/5 | 4.5/5 | 4.8/5 |
Ease of Use | 4.5/5 | 4.4/5 | 4.7/5 |
Customer Support | 4.8/5 | 4.3/5 | 5/5 |
Value for money | 4.7/5 | 4.5/5 | 4.8/5 |
Again, UXtweak stands out earning the highest score in all categories.
Userlytics vs UserTesting: Offered support options
So what support options do Userlytics and UserTesting offer their customers?
UserTesting support options
UserTesting on its website has available educational documentation, FAQ section, video tutorials, and checklists and, offers different options for customers with Standard and Premier Support.
- Customers with Standard Support can use Email, Chat with real-time communication, and Phone technical support 24 hours per day, excluding major holidays to solve their usability issues.
- Customers with Premier Support have access to Priority Emails, Live Chat, and Phone support during most holidays as well as working weeks. For non-customers, there is an opportunity to book a consultation with the Company Representative who will introduce the platforms and services to you.
Userlytics support options
Userlytics in addition to detailed documentation and a comprehensive FAQ section covering both platform features and general inquiries, offers a chatbot, which allows users to specify their questions and promptly receive solutions or answers to their concerns. Furthermore, Userlytics also offers a consulting service upon request.
UXtweak support options
UXtweak provides all of the support options mentioned above and moreover, offers consulting and audits with an internal team of expert UX researchers – learn more in UXtweak UX research consulting.
Conclusion
Userlytics and UserTesting are leading UX platforms known for their commitment to improving user experiences. They offer high-quality toolkits that cover every stage of product development, from prototypes to products. The pricing is reasonable, but affordable rather for big companies. If you’re in search of alternatives, consider exploring UXtweak!
