Key takeaways
📊 UserVoice offers feedback and product management tools but lacks advanced reporting and intuitive UI.
💰 Pricing starts at $899/month, which some find high compared to alternatives like UXtweak.
⚖️ Users praise its feedback system but criticize the outdated UI, slow admin console, and high cost for unused features.
🔍 UXtweak is a strong alternative, offering heatmaps, user testing, and tree testing at a more affordable price with deeper insights into user behavior.
What is UserVoice?
UserVoice is a customer feedback and product management platform that helps businesses collect, manage, and prioritize user feedback to improve their products.
Quick answer: how much does UserVoice cost?
UserVoice pricing starts at $899/month for the Growth Plan, with higher plans like Team at $1,199/month and Strategic at $1,349/month, while Enterprise and Custom Plans offer custom pricing, with the median UserVoice cost based on data from Vendr being $53,045 per year.
UserVoice pricing plans
Growth ($899/mo)
For teams that need to capture feedback from up to 1,000 unique end users. It includes features like web-portal and in-app widgets, or public status updates.
Team ($1,199/mo)
Designed for teams needing feedback from up to 3,000 users. Includes feedback capture through Chrome extensions and integrations, plus tools for internal communication and collaboration.
Strategic ($1,349/mo)
For larger teams, this plan supports up to 5,000 unique users. It offers additional features like feedback context, tracking feature development, and enhanced insights with account and revenue data.
Enterprise (Custom pricing)
Aimed at businesses needing a tailored solution for multiple products, with advanced security and premium support.
When is UserVoice the right choice for you?
UserVoice is ideal for larger businesses focused on customer-driven product development, allowing teams to easily collect and prioritize feedback. It’s especially useful for companies with multiple products or teams relying on user input to guide decisions, including product development, customer success, support teams, and UX researchers.
What do users say about UserVoice?
👍 Pros of UserVoice:
Customizable Feedback Collection
The platform’s contributor console is praised for its simplicity and effectiveness in submitting and managing feature requests, helping product teams manage large volumes of feedback.
Collaborative Features
Users like the ability to connect directly with individuals who provide feedback, improving collaboration and ensuring that no feedback gets lost in the process.
👎 Cons of UserVoice:
Manual process for merging ideas
Merging similar ideas is a manual process, which can be time-consuming and inefficient when managing large volumes of feedback.
Outdated UX and limited customization
Some users mention that the platform’s backend is outdated, making it more complex over time.
Complex navigation in larger product portfolios
Users find navigation difficult, especially when dealing with large product portfolios. This complexity can slow down the process of managing feedback effectively.
Slow admin console and data loading
Admins sometimes experience slow data loading times in the console, which can create delays in processing and managing customer feedback efficiently.
Did You Know..?
Many users search for alternatives to UserVoice, seeking free or more affordable options to collect and manage feature requests for their apps. Popular suggestions include tools like Canny, Prodcamp, Frill, Trello, Feedbear, and Fider. While these platforms offer various features and pricing, many still don’t provide free plans or have limitations on features.
If you’re looking for a free alternative, UXtweak offers a free plan that allows you to explore essential user research tools, making it an ideal choice for teams looking for a cost-effective way to manage user feedback and feature requests.
Most common complaints about UserVoice
Complaint 1: Lack of advanced reporting and analytics features
Users report a lack of advanced reporting and analytics features. For a business, this could limit data analysis, hindering decision-making and product development.
“We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can generate our own insights from the data using our own BI tools.”
Complaint 2: Unused features and high costs
Paying for unused features can strain budgets, especially for smaller businesses, and lead to wasted resources that could be better utilized elsewhere.
“There are a lot of features we don’t use which sometimes makes the cost a little high for what we are using it for.”
Complaint 3: Dated user interface
If the interface is outdated, it could cause inefficiency, slower onboarding, and frustration, leading to lower adoption and engagement.
“Sometimes a clunky interface with glitches which are not fixed quickly.”
The best alternative to UserVoice – UXtweak
UXtweak is a comprehensive user research platform that enables businesses to gather valuable insights throughout the development process, from initial concept to final product. With usability testing features like prototype testing, screen recordings, live interviews, and first-click testing, it’s perfect for UX researchers, marketers, and developers looking for intuitive and cost-effective tools.
UXtweak vs UserVoice
Feature | UXtweak | UserVoice |
Surveys | ✓ | ✓ |
Feedback Collection | ✓ | ✓ |
Free Trial (Full Access) | ✓ | ✗ |
Tree Testing & Card Sorting | ✓ | ✗ |
User Testing (moderated & unmoderated) | ✓ | ✗ |
UXtweak pricing
- Free Plan (€0/month) – perfect for exploring UX research tools at no cost. Includes 15 responses per month, 1 active study, and 14-day result access.
- Basic Plan (€113/month, billed annually) – designed for small teams needing essential UX research tools. Offers 50 responses per month (expandable), 1 active study (expandable), unlimited tasks per study, and 12-month data retention.
- Custom Plan (Price on request) – tailored for organizations with advanced research needs, providing unlimited active studies and tasks, customizable responses, live interviews, and access to a global user panel.
Final Decision: Is UserVoice worth it in 2025?
UserVoice is a customer feedback and product management platform that helps businesses capture, manage, and prioritize user insights for product improvement. However, its high cost, complex navigation in large portfolios, and outdated UX can be challenging for some businesses. If you’re looking for a more streamlined and cost-effective solution for UX research and usability testing, UXtweak offers a versatile alternative, providing intuitive tools like tree testing, card sorting, and prototype testing, all at a more affordable price point. With UXtweak, businesses can gain deeper insights into user behavior, helping them create better user experiences without the complexity or high costs associated with other platforms.
