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Top 14 Userpeek Alternatives & Competitors in 2024

Exon Nkemchor
•  29.03.2024
Learn about the different Userpeek alternatives and how they can help you make the most out of your next UX research study.

Userpeek, a remote user testing tool provides UX researchers with the right tools to conduct moderated and unmoderated usability tests to get quick feedback and validate product ideas from customers. UX researchers have, however, begun to look for modern and affordable Userpeek alternatives with the rise of more user testing tools in the market.

In this article, we will discuss the different types of Userpeek alternatives, their descriptions, and their unique differences according to features, pros and cons, and pricing.

Top 14 Userpeek Alternatives & Competitors

Below is a list of our top 14 Userpeek alternatives & competitors that can improve how you conduct user testing and gather feedback.

  1. UXtweak
  2. Maze
  3. FullStory
  4. UXprobe
  5. Userfeel
  6. Userlytics
  7. Loop11
  8. UserLook
  9. Userbrain
  10. UXCam 
  11. Lyssna (UsabilityHub)
  12. Lookback 
  13. Optimal Workshop
  14. UserTesting

Each Userpeek competitor we evaluated based on:

  • A short description
  • A list of features
  • Pros & Cons list
  • User reviews
  • Pricing

We use a table to evaluate each of these tools based on the reviews from Capterra:

Rating

Ease of Use

Quality of Support

Pricing

UXtweak

4.7/5

5.0/5

✓ Free plan 

Plus plan -

$59 per month

Maze

4.3/5

3.9/5

✓ Free plan 

Paid plan - $59 per month

FullStory

4.4/5

4.3/5

✗ No free plan

Paid plan - $300 per month

UXprobe

4.3/5

5/5

✓ Free plan 

Paid plan - $250 per month

Userfeel

4.6/5

4.2/5

✗ No free plan

Paid plan - $30 per month

Userlytics

4.6/5

4.9/5

✗ No free plan

Paid plan - $69 per month

Loop11

4.5/5

5/5

✓ Free plan 

Paid plan - $49 per month

UserLook

4.5/5

4.0/5

✓ Free plan 

Paid plan - $19 one-time

Userbrain

4.6/5

4.7/5

✓ Free plan 

Paid plan - $39 per month

UXCam

4.8/5

5/5

✓ Free plan 

Pricing information is available on request

Lyssna (UsabilityHub)

4.7/5

4.8/5

✓ Free plan 

Paid plan - $75 per month

Lookback

3.6/5

2.2/5

✗ No free plan

Paid plan - $17 per month

Optimal Workshop

4.0/5

5/5

✓ Free plan 

Paid plan - $249 per month

UserTesting

4.4/5

4.4/5

✗ No free plan

Pricing information is available on request

1. UXtweak

userpeek alternatives

UXtweak is the first Userpeek alternative and is an all-in-one user research platform for testing and analyzing user behavior, running usability testing, customer interviews, and surveys to gather valuable user feedback and insights. UXtweak helps you to capture how users interact with your product, where they face issues, what catches their attention, and where they click most often by conducting user testing and a thorough UX analysis to improve and optimize product UX.

Key features

Try UXtweak tools in these demos ⬇️

Try Prototype Usability Testing✅

Prototype Testing
Try Prototype Usability Testing✅

Try Website Usability Testing🔥

Website Testing
Try Website Usability Testing🔥

User reviews & rating

The ratings below are based solely on the tool’s reviews from Capterra:

Overall – 4.8/5

Ease of Use – 4.7/5

Quality of Support – 5.0/5

Pros

  • Advanced analytics that is easy to read – UXtweak offers a variety of data visualizations that will give you plenty of insights about your users’ behavior
  • Onsite Recruiting Widget – allows you to turn your website visitors into testers completely free of charge!
  • UXtweak offers research and user recruitment tools, all in one place
  • Has an Intuitive UI and easy set-up
  • Has a free plan available
  • Great support team

Cons

  • Supports only 14 languages

Pricing & Plans

UXtweak has a free plan available with unlimited time for small projects. You can also choose a pro plan for $49/month for solo researchers and a business plan for $114 annually for companies (billed annually).

Try #1 Userpeek Alternative!

Try UXtweak - the only UX research tool you need to visualize your customers’ frustration and better understand their issues

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2. FullStory

userpeek alternatives

FullStory is the third Userpeek alternative and is a product analytics and testing tool that combines rich product analytics, robust session detail, and collaboration tools to deliver real-time insights that uncover opportunities to understand users’ digital experiences to eliminate friction and improve product UX.

Key features

  • Advanced session replay analytics
  • Indexing frustration signals: Rage Clicks, Error Clicks, Trashing Cursor
  • All-users recording
  • URL and event-based funnel setup
  • Dashboards
  • Journey mapping

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.6/5

Ease of Use – 4.4/5

Quality of Support – 4.3/5

Pros

  • Ability to filter out specific sessions and save these sessions for further UX analysis
  • Ability to review widget screen recordings on specific web and mobile applications
  • It is very easy to use and useful in debugging issues
  • Has an extensive session replay functionality that captures user interaction in real-time to understand the user’s path, pain points, and places for improvement

Cons

  • Customer service is poor
  • Building a logic tree to filter into specific sessions can be overwhelming

Pricing & Plans

FullStory allows you to scale your product ideas by testing them early on with their paid plan that starts at $300 per month.

3. UXprobe

userpeek alternatives

UXprobe is another Userpeek alternative and is a user testing and analytics platform that offers you the easiest and fastest way to test your website, app, or prototype with real users. You can see real-time videos of your users and their screens and how they perform specific tasks through their customer journey.

Key features

  • User Research
  • Interactive prototypes
  • UX Analytics
  • Usability Testing

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.7/5

Ease of Use – 4.3/5

Quality of Support – 5.0/5

Pros

  • Ability to use different languages in one test for international teams
  • Easy set-up and monitor results as each analysis comes in
  • Ability to run quantitative and qualitative studies
  • Excellent customer support

Cons

  • User interface is not responsive on some browser screen sizes
  • The screener questions are limited and can not often be edited before or after the tests

Pricing & Plans

UXprobe enables you to improve your website or app with their free plan. They have a paid plan that starts at $250 per month.

4. Userfeel

userpeek alternatives

Userfeel as a Userpeek alternative is a usability testing tool that captures video interactions of real users speaking their thoughts as they use your website or app. It runs moderated and unmoderated user tests to measure the UX of your website or mobile application.

Key features

  • Website Usability Testing
  • Mobile Apps Testing
  • Prototype Testing
  • Card Sorting
  • Tree Testing
  • Preference Testing
  • First Click Testing
  • A/B Testing
  • Moderated/User Interviews
  • Session recording
  • Website recruiting widget
  • Branching logic (conditional logic)

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.6/5

Ease of Use – 4.6/5

Quality of Support – 4.2/5

Pros

  • Userfeel is easy to use, has a friendly interface, and simplifies the user testing process
  • You only pay for each interview, avoiding the need for a monthly or yearly subscription on Userfeel
  • Offers access to a panel of 850,000 testers, covering 40 different languages.
  • Real-time video recordings and annotations give you a clear view of your product’s UX which helps to identify improvement areas.

Cons

  • Has limited sharing options which makes it hard to share videos with your team
  • There could be delays in receiving test results which can slow down project timelines
  • Has limited integration options

Pricing & Plans

Userfeel enables you to discover insights and optimize your website, prototype, or product with a Pay-as-you-go model that starts at $30 per month.

5. Maze

userpeek alternatives

Maze is the second Userpeek alternative and it is a product discovery and user testing platform that empowers UX researchers and product teams to continuously collect and capture actionable user insights through usability tests across the entire product development cycle.

Key features

  • Prototype testing
  • Tree testing 
  • Card sorting 
  • 5-second test 
  • Feedback Surveys
  • Panel
  • In-Product Prompts
  • Participant Management

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.5/5

Ease of Use – 4.3/5

Quality of Support – 3.9/5

Pros

  • Has robust features like smart reporting, easy collaboration, super fast integration, and target reach that makes it easy to conduct user tests
  • Has prebuilt templates which are essential for small teams that want to move fast and save time
  • Integrates with tools like Figma and allows for prototype imports
  • Has auto-generated reports that help with giving accurate UX evaluations and analysis

Cons

  • Some prebuilt templates are limited when put to website tests like a sign-up flow
  • Data visualization of reports is difficult to read when making comparisons between users at different times of their journey
  • Prototypes take a long time to load after importing

Pricing & Plans

Maze helps you conduct moderated to unmoderated tests with its free plan. They have a paid plan that starts at $59 per month.

6. Userlytics

userpeek alternatives

Userlytics is another Userpeek alternative that is a user testing and analytics tool that enables you to quickly run user experience studies and gather in-depth feedback from your users and customers through moderated and unmoderated testing on your digital product.

Key features

  • Moderated Testing
  • Unmoderated Testing
  • Quantitative Testing
  • Website Usability Testing
  • Mobile App Testing
  • Prototype Testing
  • Accessibility Testing
  • Multi-Channel Testing
  • Branching Logic
  • Participant Recruitment

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.6/5

Ease of Use – 4.6/5

Quality of Support – 4.9/5

Pros

  • Userlytics has an extensive pool of participants that helps you get robust and diverse feedback data
  • Ability to run tasks offline to protect participants’ privacy
  • Has an intuitive interface that makes setting up the test, reading, and reporting results easy
  • Has templates that are available for common usability questions and the in-browser testing option for participants

Cons

  • Difficulty in navigating the testing feature when reviewing prototypes
  • The audio transcription cannot be used

Pricing & Plans

Userlytics helps you gain deeper user insights with a paid plan that starts at $69 per month.

7. Loop11

userpeek alternatives

Loop11 as a Userpeek alternative enables you to conduct moderated and unmoderated research tests to uncover user insights, capture user interactions, and understand user behavior. With Loop11, you can run usability tests, UX benchmarking, A/B tests, and evaluate your UX analytics with ease.

Key features

  • Online Usability Testing
  • Mobile & Tablet UX Testing
  • Moderated and Unmoderated Testing
  • Information Architecture Testing
  • A/B Testing
  • UX Benchmarking
  • Search Engine Findability
  • Clickstream Analytics
  • Heatmap Analysis
  • User Session Recording & Replay

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.5/5

Ease of Use – 4.5/5

Quality of Support – 5.0/5

Pros

  • Ability to run quantitative and qualitative research tests
  • Has a pool of diverse and different tests available that give you granular insights on how to improve your product
  • Ability to run tests on multiple devices like desktop, mobile, and tablet
  • Ability to record user’s audio and video when conducting unmoderated tests
  • Loop11 integrates with tools like Figma, AdobeXD, and InVision

Cons

  • Privacy concerns when using audio and video features
  • Limitation with edit functionality as it is impossible to edit a test when published already

Pricing & Plans

Loop11 has a free plan that you can leverage to quickly run user tests. They have a paid plan that starts at $49 per month

8. UserLook

userpeek alternatives

UserLook is another Userpeek alternative that is a user testing tool that runs automated user testing for your website or mobile app with real in-context user feedback videos. You can create a test in seconds on UserLook to improve your conversions and UX and gain a deeper understanding of why your users behave the way they do.

Key features

  • Remote User Testing
  • Screen and Audio Recording
  • Task-Based Testing
  • Customizable Test Scenarios
  • Analytics
  • Feedback Collection

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.0/5

Ease of Use – 4.5/5

Quality of Support – 4.0/5

Pros

  • Helps learn why users drop off all in one place
  • Has screener questions that help you familiarize your testers with your product
  • Provides you with actionable user data
  • Ability to get feedback from multiple users

Cons

  • The software often glitches and does not run for a long period.

Pricing & Plans

UserLook lets you run user tests on its free plan. They have a paid plan that starts at $19 one time.

9. Userbrain

userpeek alternatives

Userbrain as a Userpeek alternative focuses on delivering improved and quality website or prototype solutions. It helps you know what’s working and what’s not for your product by running user tests in minutes. 

Key features

  • Website Testing 
  • Prototype Testing
  • Mobile Testing
  • Pool of Testers
  • UX Analysis

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.3/5

Ease of Use – 4.6/5

Quality of Support – 4.7/5

Pros

  • It is very easy to start and set up a test
  • Has regular automated testing that helps you conduct continuous research without having to create new studies
  • Has an effective Pay-as-you-go model that tailors to small teams
  • Has a responsive customer service

Cons

  • User feedback videos can get laggy when replayed
  • It does not have a broad or diverse demography of testers
  • Inability to timestamp when taking notes during team collaboration

Pricing & Plans

Userbrain helps you run user tests in minutes with its free plan and a pay-as-you-go option, where you can pay $39/per tester.

10. UXCam

userpeek alternatives

UXCam is another Userpeek alternative and is a user testing and product analytics software that helps UX researchers and product teams identify usability issues on their mobile applications and make informed product decisions. UXCam’s solution helps you capture user interactions and show you how users experience your app by understanding your users to improve engagement, and conversions, and deliver an experience that users will love.

Key features

  • Session Replays
  • User Analytics
  • Heatmap Analytics
  • Funnel Analytics
  • Event Analytics
  • Issue Analytics
  • 3rd-party Integrations

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.7/5

Ease of Use – 4.8/5

Quality of Support – 5.0/5

Pros

  • Utilizes data points to spot errors and pain points in a customer journey flow
  • Has an automatic tagging feature that makes playback helpful
  • Ability to watch a user with multiple sessions to understand the user behavior all as a single flow
  • Provides instant insight into customer behavior in the app

Cons

  • Has limited usability testing functionalities 
  • Data loss can occur when user sessions are not recorded or saved to the server

Pricing & Plans

UXCam’s pricing information is available on request

11. Lyssna (UsabilityHub)

userpeek alternatives

Lyssna (UsabilityHub) as a Userpeek alternative is a user research and analytics software that enables you to test designs and conduct UX evaluation with real users to gain audience insights. It offers a range of powerful testing tools that provide fast and actionable feedback that allows teams to quickly iterate and improve their designs.

Key features

  • Card sorting 
  • Prototype testing
  • First click tests 
  • Survey
  • Preference Test
  • Five Second Test

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.7/5

Ease of Use – 4.7/5

Quality of Support – 4.9/5

Pros

  • Ability to share test reports with teammates and other key stakeholders
  • Has a variety of tests available for remote testing that are very effective
  • Has an intuitive UI and easy to use
  • Offers up to 5 preset tests for people who do not have much user testing experience

Cons

  • The quality of participants is not reliable
  • Sharing short videos rather than images can be more difficult and slow

Pricing & Plans

Lyssna (UsabilityHub) enables you to deeply understand your users and test ideas quickly with its free plan. They have a paid plan that starts at $75 per month.

12. Lookback

userpeek alternatives

Lookback is another Userpeek alternative and is a usability testing and user interview software that enables UX researchers and product teams to conduct qualitative research. Lookback captures the screen, face, and voice of research participants as they interact with digital experiences using key features like remote observation, session highlights, and integrations with recruitment platforms.

Key features

  • Remote ethnography
  • Remote card sorting 
  • 1:1 interviews 
  • Usability testing 
  • Tree testing 
  • Diary studies 

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 3.4/5

Ease of Use – 3.6/5

Quality of Support – 2.2/5

Pros

  • Pricing is flexible and tailored to both large and small teams
  • Has advanced tools for moderated research which adds additional detail to user insights and feedback
  • Ability for team members to take notes in real-time and time-stamp them to each video recording
  • Ability to create highlight snippets
  • Ability to view camera and screen share at the same time

Cons

  • A Google Chrome plugin is needed for Lookback to be used effectively
  • Cannot Upload videos to the software

Pricing & Plans

Lookback enables you to conduct qualitative tests with a paid plan that starts at $17 per month.

13. Optimal Workshop

userpeek alternatives

Optimal Workshop is another Userpeek alternative and is a user testing and analytics tool for qualitative analysis that focuses on website information architecture and customer behavior patterns. Optimal Workshop enables you to gather valuable qualitative insights and make more informed decisions about how and which products or features to sell and to which target audience.

Key features

  • Card sorting 
  • Tree testing
  • Qualitative research 
  • Online surveys
  • First click tests
  • Participant Recruitment

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.5/5

Ease of Use – 4.0/5

Quality of Support – 5.0/5

Pros

  • Optimal Workshop’s card sorting and tree structure testing features are very efficient and return valuable user feedback
  • Has a straightforward GUI that makes it easy to build projects to test
  • Ability to easily analyze results and get recruitment quickly
  • Works in a remote environment and 100% online

Cons

  • Responses from panelists usually have to be double-checked to verify authenticity
  • Has limited language support 

Pricing & Plans

Optimal Workshop enables you to rapidly deliver better digital experiences, backed by data with its free plan. They have a paid plan that starts at $249 per month.

14. UserTesting

userpeek alternatives

UserTesting is the last Userpeek alternative and is a testing and analytics tool that offers unmoderated tests that focus on collecting user feedback to help you get valuable, detailed customer insights into your product and your users’ experience from its pool of research participants.

Key features

  • Moderated testing 
  • Unmoderated usability testing
  • Card sorting  
  • Tree testing 
  • A/B testing

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.5/5

Ease of Use – 4.4/5

Quality of Support – 4.3/5

Pros

  • Has a robust UX benchmarking functionality that analyzes the success of your product compared to competitors
  • Ability to run and check user tests on multiple devices
  • Ability to playback videos that include a view of the user’s screen as well as a webcam view of the user to capture all user interaction
  • Ability to set up tests, quotas, and screening criteria

Cons

  • Data requires a bit of tidying when exported into Excel due to its output across multiple worksheets that require combining
  • Has a limited pool of testers when finding target participants for a research study or test in other languages

Pricing & Plans

UserTesting’s pricing information is available on request

List of Free Userpeek Alternatives

Here’s a list of our free forever Userpeek alternatives that you can use to get quick feedback and validate product ideas from customers:

  1. UXtweak
  2. Maze 
  3. UXprobe
  4. Loop11
  5. UserLook
  6. Userbrain
  7. UXCam
  8. Lyssna (UsabilityHub)
  9. Optimal Workshop

Try #1 Userpeek Alternative!

Try UXtweak - the only UX research tool you need to visualize your customers’ frustration and better understand their issues

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Which one of the Userpeek alternatives did you choose?

With the number of Userpeek alternatives out there, it is easy to get overwhelmed with choosing the right tool that meets your user testing requirements. However, the right alternative should help you conduct moderated and unmoderated remote testing, have a flexible pricing plan, and enable live website testing and integrations

UXtweak is a worthy alternative as it helps you to capture how users interact with your product, where they face issues, what catches their attention, and where they click most often by conducting user testing and a thorough UX analysis to improve and optimize product UX.

You can try it yourself by registering for a free account now!

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