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UserZoom vs. Userlytics: Best Choice for 2024

UserZoom vs. Userlytics: Best Choice for 2024
Jana Filusova
•  05.06.2024
This article compares UserZoom and Userlytics, two tools for user testing. We'll also highlight a third option for anyone looking for more sophisticated features. Continue reading to identify the ideal tool for your requirements.

UserZoom and Userlytics alternative, or what sets UXtweak apart?

UXtweak is a user research tool that stands out from UserZoom and Userlytics. It’s designed to enhance the customer experience for websites and apps, covering everything from prototypes to final products. What makes UXtweak different is its range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.

Features and Capabilities

This section compares the features of three research platforms: UserZoom, Userlytics, and UXtweak.
👉 UserZoom offers website usability testing, mobile apps testing, prototype testing, card sorting, tree testing, first click testing, A/B testing, integrated user/moderated interviews, survey, onsite recruiting and branching logic.
👉 Userlytics does not support onsite recruiting.
👉 UXtweak offers all of these features listed above, as well as session recording.
UXtweak also consistently improves their functionality, or offers them at a more affordable price compared to its competitor. To discover more, check out www.uxtweak.com/features!

🐝 Explore UXtweak’s demos to witness user interactions and analytics in real-time. ⬇

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Try Website Usability Testing🔥

Website Testing
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Participant Recruitment and Management Options

This section shows how UserZoom, Userlytics, and UXtweak find and manage people taking part in usability studies.
The options supported by UserZoom include user panel and bring your own users, while Userlytics offers the very same options.
Once again, UXtweak can match both competitors option for option, but also offers expert audit, focusing on providing the highest possible level of quality of insight.

Pricing and Plans Comparison

The pricing options of UserZoom include:

  • UserZoom GO: For individual researchers or small teams. Provides usability testing tools for websites and mobile apps. Includes pre-study recruitment options.
  • UserZoom: Geared towards enterprise teams with advanced capabilities. Offers card sorting, tree testing, surveys, and click tests.Two types of plans available: Quick Start Plans and Enterprise Plans. Pricing starts at $70,000 annually, with details to be clarified in a meeting with UserTesting representatives.

Userlytics’s approach to pricing is slightly different, consisting of:

  • Enterprise Plan: Offers unlimited creator, viewer, and editor accounts, providing full access to all platform features. Pricing is based on request, with a minimum budget consideration of $3,500 per year, can go up to $60,000/year and higher.
  • Limitless Plan: Provides unlimited accounts with the ability to conduct concurrent tests without any limits.
  • Custom Plan: Tailor a plan that best fits your business needs. Requires a minimum of 5 participant sessions, either unmoderated or moderated.

This can be contrasted with the plans offered by UXtweak, which go as follows:

  • Starter Plan: Free and designed for simple testing tasks, offering access to all features, one active study, and up to 30 responses monthly.
  • Plus Plan: Costs $708 annually ($59 monthly), tailored for solo researchers, including 200 monthly responses, unlimited studies, and data storage for a year.
  • Business Plan: Priced at $1,812 annually ($151 monthly), ideal for small to mid-sized companies, with unlimited studies, 1,000 responses per month, and premium support.
  • Enterprise Plan: Begins at $5,000 annually, for large-scale project needs, providing unlimited responses and custom support, with variable pricing based on requirements. Subscription options are generally yearly, with monthly payment options for added flexibility. Modifying or terminating plans is straightforward. Visit the UXtweak pricing page for more information on plan specifics.

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Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

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Customer Reviews

To fairly evaluate all three platforms, we have added a table with information from capterra.com and G2. These sites collect user reviews of different platforms.


👉 Overall score: 4.2/5 

  • Ease of use: 3.9/5
  • Customer service: 4.05/5
  • Value for money: 3.9/5


👉 Overall score: 4.5/5

  • Ease of use: 4.5/5
  • Customer service: 4.8/5
  • Value for money: 4.7/5


👉 Overall score: 4.8/5

  • Ease of use: 4.7/5
  • Customer service: 5.0/5
  • Value for money: 4.8/5

Pros and Cons

To explain the ratings awarded to UserZoom, Userlytics and UXtweak in the table above, we compiled a list of percieved pros and cons for both platforms.

👍 Pros of UserZoom:

  • Easy recruitment of participants: Users appreciate the platform’s ability to recruit participants for studies, simplifying the research process.
  • Data export: UserZoom allows for easy export of data into formats that are simple to analyze, streamlining the data analysis process.
  • Comprehensive features: Despite initial challenges, users find that once they become familiar with UserZoom’s features, it offers a comprehensive suite of tools for conducting research.

Cons of UserZoom:

  • Cost: Many users find UserZoom to be expensive compared to other options available in the market.
  • Limited flexibility in research sessions: It’s not easy to combine devices for one study, leading to the need for more studies than necessary.
  • Additional charges for surveys: While UserZoom has survey capabilities, users note that there are extra charges associated with using this feature.

👍 Pros of Userlytics:

  • Intuitive Interface: Userlytics features a user-friendly interface that streamlines user testing.
  • Dedicated Account Manager: For plans with budgets exceeding $7,500 per year, users can have their own Userlytics account manager.
  • Responsive Customer Support: Userlytics offers fast and excellent customer support to assist users effectively.
  • Offers a large number of features (though the comprehensiveness of their analysis may sometimes be limited).

Cons of Userlytics:

  • Lack of Analysis Tools: Userlytics does not offer analysis tools or visualizations like word clouds or heatmaps, limiting deeper data analysis.
  • Credit System Limitations: The current credit system, dividing credits between Userlytics testers and user-provided participants, often leaves unused credits, especially for those who prefer Userlytics testers.
  • Technical Challenges: Users bringing their own testers sometimes face technical issues initiating tests, leading to cancellations or switching to other platforms like Zoom.
  • Inaccurate Audio Transcriptions: Often, the quality of audio transcriptions is poor, requiring researchers to spend additional time verifying accuracy.

👍 Pros of UXtweak:

  • Tool Variety: A broad range of tools with advanced features, reducing the need for additional software.
  • Cost-Effective: Offers friendly pricing, making it an economical option.
  • Quality of Respondents: Provides access to high-quality respondents.
  • Questionnaire Flexibility: The platform allows for versatile design options in questionnaires.
  • Audience Sourcing: Integrated within the app, this feature allows targeting specific respondents easily without needing external tools, providing quick responses.
  • Responsive Customer Support: The customer support team is noted for its responsiveness and helpfulness.

 Cons of UXtweak:

  • Learning Curve: Initial familiarization with the dashboard may take some time.
  • Feature Complexity: Regular addition of complex features can be challenging for users.

Support Options

When facing usability issues, having access to excellent support options from your selected platform is crucial. To wrap this article up, let’s have a quick look at the support options offered for UserZoom, Userlytics and UXtweak.

For UserZoom, the following options are available:

  • UserZoom offers technical support during regular business hours, from 12 a.m. to 5 p.m. Pacific Time, Monday through Friday, excluding U.S. holidays. Support hours may vary for escalated issues. All support requests are tracked and logged, allowing customers to inquire about their request status at any time. Incident priority and response times are determined based on severity, with UserZoom providing timely acknowledgment, resolution efforts, time estimates, and ongoing updates for significant errors.

Userlytics offers the following:

  • FAQ Section: Answers to commonly asked questions for quick help.
  • Blog: Informative blog posts covering various topics.
  • Resources Hub: Access to webinars, a podcast, and a Whitepaper for detailed insights.
  • Chatbot: An on-site tool for immediate automated assistance.
  • Direct Customer Support: The option to contact a support representative directly in urgent cases.


  • Goes beyond standard support by offering consulting and audits from our team of skilled UX researchers. Our dedication to quality is reflected in our 5/5 rating on Capterra. Learn more about our UX research consulting services.


While UserZoom and Userlytics are great tools, UXtweak proves to be a worthy alternative by providing excellent quality at a fantastic value. Whichever tool you pick, in the end, we hope you have enjoyed this article and maybe even found some of the information presented here interesting.
Until next time! 🐝

People also ask (FAQ)

I want to try UXtweak. What should I do?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research, or get in touch with our product experts to discuss your needs.

What is UserZoom (now part of UserTesting)?

UserZoom is a UX research platform for enterprise-level research and testing. It provides tools to make use of both moderated and unmoderated research methodologies, such as surveys, click test, usability testing, card sorting, and tree testing.

Aside from solutions for usability testing and feedback gathering, it also offers capabilities for recruiting your target audience, usability benchmarking, informative architecture research, dashboard creation, and more.

If you like UserZoom’s features (that is now being integrated into UserTesting), but it is not quite what you need check out our selection of the best UserTesting Alternatives.

What is Userlytics?

Userlytics is a user research platform with a global panel of nearly 2 million participants. Since 2009, they’ve been helping businesses improve user experiences. They offer flexible pricing, usability studies, and professional services with experienced UX Consultants in Europe and the U.S., all aimed towards improving user satisfaction.

Unsure about Userlytics’ features? Take a look at our recommended Userlytics’ Alternatives.

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