Key Takeaways
💰 Pricing for UXCam varies, with the median buyer paying around $20,991 per year.
📱 It offers powerful mobile analytics tools, including session replays, heatmaps, and crash tracking.
👍 The tool is praised for providing actionable insights into user behavior, easy integration, and excellent customer support. However, its unclear pricing structure and limited analytics depth are noted drawbacks.
🔍 UXtweak offers a more comprehensive solution for mobile and web with session recordings, usability testing, user interviews, clear pricing, and a free plan for smaller projects.
Quick answer: how much does UXCam cost?
UXCam pricing varies, but according to Vendr, the median buyer pays $20,991 per year.
Main features of UXCam
UXCam is a product analytics tool for mobile and web apps, built primarily for product managers and marketing managers. It offers three plans: Starter, Growth, and Enterprise – which we’ll explore in more detail.
Starter
Best for: Small product teams or early-stage startups getting started with user analytics.
- Allows up to 10,000 sessions, which works well for low-traffic apps or initial testing.
- Covers 2 production apps and includes 5 user licenses, enough for a small cross-functional team.
- Includes session replay, heatmaps, frustration signals, and unresponsive gesture tracking to help you visualize user behavior.
- You get 1 dashboard, 3 funnels, and basic retention tools to start exploring product usage trends.
- Keeps session data for 12 months and video replays for 1 month, giving you a short-term view of user patterns.
- Comes with core security features like data encryption, SOC2 compliance, and multi-factor authentication.
💡Did you know that…?
Reddit users mention UXCam when talking about Hotjar alternatives for mobile apps – and here’s what they seem to value:
- ✅ It works smoothly across iOS, Android, Flutter, and more
- ⚡ They like that it has a light SDK that doesn’t slow down their apps
- 🔍 It autocaptures a lot of user data, which helps with filtering and finding issues
And for those looking for a more UX research–focused alternative (while still getting all the features UXCam offers) UXtweak is another great option for your studies.
Growth
Best for: Mid-sized teams looking for more in-depth analytics and performance tracking.
- Session limit jumps above 10,000, giving more room for growth as usage increases.
- Supports 5 production apps and includes 10 user licenses, ideal for growing teams across product, marketing, and dev.
- Adds Smart Events and user journey analytics, making it easier to track key behaviors and flows.
- Increases to 5 dashboards, 10 funnels, and more advanced retention tables and cohorts.
- Adds performance monitoring features like crash tracking, UI freeze detection, exceptions, and log capture.
- Enables bulk CSV export to work with raw data outside the platform.
- Includes chat support, onboarding help, and integration support to get up and running smoothly.
- Session retention extends to 24 months, so you can look at longer-term trends.
Enterprise
Best for: Large organizations with advanced needs, multiple teams, and custom requirements.
- Fully custom session limits, user seats, and data retention (up to 60 months).
- Unlimited or tailored: dashboards, funnels, reports, and custom events based on your org’s scale.
- Adds data export API and visualization export, helpful for teams with external reporting tools or BI workflows.
- Premium support: regular strategy calls, private Slack channel, and close collaboration with the UXCam team.
- Includes enterprise-grade security features like SAML SSO, multi-org management, and advanced user access controls.
What do users say about UXCam?
👍 Benefit 1 – provides insightful data
UXCam provides qualitative data that helps users understand user behavior, pain points, and crashes. This allows businesses to act on the insights to refine their product experience, leading to better user retention and satisfaction.
“I like the insights it provides as well as the crashes. The most important for me are the qualitative data it gathers from the user sessions.”
👍 Benefit 2 – easy integration and setup
UXCam’s integration process is simple and quick, allowing teams to start collecting data almost immediately without delays.
“The onboarding and setup was easy – integration took hardly any time and we saw events firing right away without any hiccups.”
👍 Benefit 3 – excellent customer support
UXCam offers fast and responsive customer support, which can help resolve issues quickly and reduce downtime.
“Especially, i truly appreaciate their customer support whenever i need or make a question via support center.”
👎 Disadvantage 1 – limited access control
Limited access control for users means that only the account owner can manage certain settings, such as stopping recordings to prevent overages. This can cause delays in decision-making for team members who need access to these controls.
“Since he is the owner, he is the only one able to stop the recordings overall so we don’t exceed and get overages. I would like to have that access as well, since it’s difficult for me to be reaching out to my COO every time.”
👎 Disadvantage 2 – limited analytics depth
While UXCam offers useful analytics, its depth is not as advanced as some competitors like Mixpanel or Amplitude.
“The depth of analytics compared to tools like Mixpanel or Amplitude isn’t as extensive, particularly when it comes to advanced event tracking and segmentation. Additionally, while the interface is user-friendly, it can sometimes feel a bit limited for more granular customizations or deeper funnel analysis.”
👎 Disadvantage 3 – pricing
The pricing of UXCam may be considered high compared to some other analytics tools.
“Pricing is a bit expensive when you compare against analytics tools. Hopefully they introduce more complex tiering that allows you to pick and choose what features you want to pay for.”
UXCam’s mobile analytics
UXCam’s mobile app analytics solutions have gained significant popularity, and it’s easy to see why. Users consistently praise its ability to provide clear, actionable insights into user behavior, particularly through session recordings, heatmaps, and crash recordings.
However, the main downside is the unclear pricing structure, which can make it challenging for businesses to understand the costs upfront. Additionally, UXCam is primarily designed for mobile analytics, so if you want to track session recordings or conduct other essential research for your website or broader product experience, you’ll likely need another tool.
This is where UXtweak stands out – offering not only session recordings and heatmaps, but also usability testing, user interviews, and a much clearer pricing structure. Plus, UXtweak offers a free forever plan for smaller projects, making it a great choice for businesses looking for a comprehensive and flexible research solution across both mobile and web platforms.
Best alternative to UXCam – UXtweak
UXtweak is an all-in-one user research platform designed to help organizations throughout the development process – from early concepts to the final product. It provides a broad range of usability testing features that allow businesses to gain valuable user insights. These features include prototype testing, five-second tests, screen recordings, live interviews, remote usability studies, and first-click testing. The platform is particularly beneficial for those in UX research, marketing, and development who need intuitive and cost-effective tools.
UXtweak vs. UXCam
Here’s how UXtweak matches up or exceeds the value that UXCam provides:
- Earlier understanding of user interactions: UXtweak allows you to understand user interactions earlier in the design process, which is something that UXCam doesn’t offer. UXtweak provides tools like five-second tests, first-click testing, and live interviews, which help gather valuable insights before your product is fully developed.
- More comprehensive testing options: UXtweak offers a wider range of testing features, including prototype testing, usability studies, and remote testing, making it a more comprehensive solution for gathering user insights across different stages of development. This all-in-one platform integrates various research methods, giving you a more complete view of user behavior.
- Pricing and value ratio: UXtweak offers a free plan and affordable pricing options, with the Basic Plan at €113/month, making it more cost-effective compared to UXCam.
Final Decision: Is UXCam the right tool for you?
UXCam is great for mobile analytics, offering useful features like session replays, heatmaps, and crash recordings. However, its unclear pricing and limited analytics depth might be a drawback, especially if you need detailed insights or analytics for both mobile and web.
If you need a more comprehensive solution, UXtweak is a better option. It covers both mobile and web with session recordings, usability testing, and user interviews, all backed by clear pricing and a free plan for smaller projects. If you’re looking for a tool that supports broader research needs, UXtweak is a great alternative.
