Key Takeaways
🔦 Both Lyssna and UXtweak offer extensive usability testing tools, but UXtweak adds features like mobile testing, moderated testing, tree testing, and session recording.
💡 Limitations of Lyssna include costly panel usage, restricted live site testing, and basic screening questions.
📊 While Lyssna supports user panels and bring your ownparticipants, UXtweak expands recruitment options with onsite recruiting.
📋 UXtweak goes beyond standard support by offering consulting and audits from experienced UX researchers.
🐝 Start with UXtweak – create your free account now!
Lyssna alternative, or what sets UXtweak apart?
UXtweak is a user research tool that stands out from Lyssna. It’s designed to enhance the customer experience for websites and apps, covering everything from prototypes to final products.
What makes UXtweak different is its range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.
Features and Capabilities
Features | Lyssna | UXtweak |
Website Usability Testing | ✗ | ✓ |
Mobile Apps Testing | ✗ | ✓ |
Prototype Testing | ✓ | ✓ (Compatible with Figma, InVision, Axure) |
Card Sorting | ✓ | ✓ (available on all plans) |
Tree Testing | ✗ | ✓ |
Preference Testing | ✓ | ✓ |
First Click Testing | ✓ | ✓ |
5 Second Testing | ✓ | ✓ |
A/B Testing | ✗ | ✓ |
Moderated/User Interviews | ✗ | ✓ (on Enterprise plans) conduct directly in one platform* |
Session recording | ✗ | ✓ |
Survey | ✓ | ✓ |
Onsite Recruiting/ Site Intercept | ✗ | ✓ |
Branching logic (conditional logic) | ✓ | ✓ |
👉 Lyssna offers prototype testing, card sorting, preference testing, first click testing, 5 second testing, survey and branching logic.
👉 UXtweak offers all of these features, as well as tree testing, mobile apps testing, onsite recruiting, integrated user/moderated interviews, session recording, website usability testing and A/B testing. UXtweak also consistently improves their functionality, or offers them at a more affordable price compared to its competitor.
To discover more, check out www.uxtweak.com/features!
🐝 Explore UXtweak’s demos to witness user interactions and analytics in real-time. ⬇
Participant recruitment and management capabilities
This section shows how Lyssna and UXtweak find and manage people taking part in usability studies.
👉 The recruitment options supported by Lyssna are user panel and bring your own users.
👉 Once again, UXtweak can provide the same options, but also offers expert audit, focusing on providing the highest possible level of quality of insight.
Need to conduct moderated research?
With UXtweak you can recruit, schedule, conduct, and analyze user interviews or any other moderated studies directly in one platform.
Try our Freefrom Interview tool for user interviews or use Study Interviews to run any UXtweak studies moderated (eg. moderated card sorting, moderated website testing…).
Moderated testing supports multiple recruitment methods:
- Bring your own participants
- Access prequalified participants from a global User Panel in 130+ countries
- Turn site visitors into participants with Onsite Recruiting
- Use your custom panel with Own Database
Pricing and Plans Comparison
The pricing options of Lyssna include:
- Free Plan: 2-min tests/surveys, 15 self-recruited responses, 5 monthly interviews, no CSV export.
- Basic Plan: $900/year or $75/month (billed yearly) – Unlimited tests/surveys/interviews, 3-10 seats (extra cost), 5-minute test/survey limit, unlimited responses, 15 monthly interviews, full panel access, CSV exports.
- Pro Plan: $175/month (billed annually) or $2100/year – Includes all Basic features plus unlimited test/survey duration, 5-15 seats (extra cost), 30 monthly interviews, response limit option, conditional logic, custom branding.
- Enterprise Plan: Contact for pricing – Custom solutions with unlimited tests/surveys/interviews, unlimited seats, customizable interview sessions, full panel access, additional enterprise features.
This can be contrasted with the plans offered by UXtweak, which go as follows:
- Starter Plan: Free and designed for simple testing tasks, offering access to all features, one active study, and up to 15 responses monthly.
- Basic Plan: Priced at 1,356€ annually (113€ monthly), ideal for small to mid-sized companies, with three active studies, 50 responses per month, and unlimited reports and video exports.
- Custom Plan: For large-scale project needs, providing unlimited responses and custom support, with variable pricing based on requirements. Subscription options are generally yearly, with monthly payment options for added flexibility. Modifying or terminating plans is straightforward. Visit the UXtweak pricing page for more information on plan specifics.
Visit the UXtweak pricing page for more information on plan specifics.
Customer Reviews
To fairly evaluate both platforms, we have added a table with information from TrustRadius, Capterra and G2. These sites collect user reviews of different platforms.
Review Site | Lyssna | UXtweak |
4.5/5 | 4.8/5 | |
7.1/10 | 10/10 | |
4.7/5 | 4.8/5 |
Pros and Cons
To explain the ratings given to Lyssna and UXtweak in the table above, we compiled a list of perceived pros and cons for both platforms.
👍 Pros of Lyssna:
- Customer support: Users appreciate the helpful and responsive customer support.
- Ease of setup: Users appreciate the platform’s user-friendly setup process.
- Resourceful library: Lyssna’s extensive library of articles, offering tips and tricks, is a notable resource for users.
Did you know that…?
Some UX professionals recommend Lyssna as an alternative to Maze for usability testing with Figma prototypes. It’s noted for addressing challenges like performance lags and mobile-specific issues often encountered with Maze. However, Lyssna’s toolkit is very limited. If you want to invest wisely in a UX research tool, UXtweak is a better alternative and it is also directly integrated with Figma, Axure, and InVision. Working with these integrations is often praised by our customers. You can learn more about testing Figma prototypes with UXtweak in our blog.
Cons of Lyssna:
- Cost of user panel: Utilizing Lyssna’s own user panel can be costly, especially for targeting specific user subsets.
- Limitations in live site testing: Users express a desire for the ability to test live sites, such as directing customers to competitor sites or their own current site for comparison with prototypes.
- Panel demographic limitation: The majority of the panel users are based in the USA, which might be limiting for global user insights.
- Insufficient screener questions: There’s a need for more detailed screening questions, as the current demographic filters don’t sufficiently narrow down to specific customer profiles.
- Limited testing formats: Absence of short, unmoderated testing options like think-aloud tasks. Users suggest that short audio recordings at the end of tests could capture valuable insights.
👍 Pros of UXtweak:
- Tool variety: A broad range of tools with advanced features, reducing the need for additional software.
- Cost-effective: Offers friendly pricing, making it an economical option.
- Quality of respondents: Provides access to high-quality respondents.
- Questionnaire flexibility: The platform allows for versatile design options in questionnaires.
- Audience sourcing: Integrated within the app, this feature allows targeting specific respondents easily without needing external tools, providing quick responses.
- Responsive customer support: The customer support team is noted for its responsiveness and helpfulness.
Cons of UXtweak:
- Learning curve: Initial familiarization with the dashboard may take some time.
- Feature complexity: Regular addition of complex features can be challenging for users.
Support options
When dealing with usability issues, good support options from your chosen platform are essential. To close out this article, let’s quickly review the support options available for Lyssna and UXtweak.
For Lyssna, the following options are available:
- Customer support: Use chat on Lyssna dashboard for quick help, or email support@lyssna.com for other inquiries.
- Manual purchases: For orders over $2,000 USD, email purchases@lyssna.com for invoice or payment assistance.
- Sales inquiries: Contact the Sales team for enterprise or vendor help. Book a meeting for specialized support.
UXtweak
Goes beyond standard support by offering consulting and audits from our team of skilled UX researchers. Our dedication to quality is reflected in our 5/5 rating on Capterra. Learn more about our UX research consulting services.
Conclusion
While Lyssna is a solid choice, UXtweak stands out as a compelling alternative, especially for larger companies. Its advanced features like mobile apps testing, onsite recruiting, integrated user/moderated interviews, session recording, and website usability testing make it an excellent option for tackling complex research needs.
Whichever tool you pick, in the end, we hope you have enjoyed this article and maybe even found some of the information presented here interesting.
Until next time! 🐝
