There are often debates among UX Researchers and product teams on the right tools to use when running any of these research and they often tilt towards popular tools like Crazy Egg. Crazy Egg is a UX optimization and analytics tool that analyzes customer behavior through a website with features like heatmaps and dynamic A/B testing.
Although Crazy Egg has its strengths in data visualization and is a great tool overall, it may not be for everyone, either due to pricing or the toolset. In this article, we provide you with a list of UX tools and software that are great alternatives to Crazy Egg.
For each Crazy Egg competitor, we evaluated:
- A short description
- Features
- Pros & Cons
- User reviews
- Pricing
We use a table to present a quick overview of pricing, reviews, and support options from Capterra:
Rating | Ease of Use | Quality of Support | Pricing | |
UXtweak | 4.8 | 5.0 | ✓ Free plan Plus plan - $80/month Billed annually | |
Glassbox | 4.9 | 5.0 | ✗ No free plan Pricing is available on demand. | |
Convertize | 4.6 | 4.8 | ✗ No free plan Paid plan starts at $59 per month. | |
Contentsquare | 4.4 | 4.9 | Information is available on demand. | |
Zoho PageSense | 4.8 | 4.1 | ✗ No free plan Paid plan starts at $12/month. | |
Fullstory | 4.3 | 4.3 | ✓ Free plan Paid plan starts at $300/month | |
Livesession | 4.7 | 4.7 | ✓ Free plan Paid plan starts at $65/month | |
Expoze.io | 4.8 | 4.6 | ✓ Free plan Paid plan starts at $19/month | |
Userfeel | 4.7 | 4.2 | ✗ No free plan Paid plan starts at $30/month. | |
Mixpanel | 4.0 | 4.2 | ✓ Free plan Pricing starts at $25/month. | |
Plerdy | 4.7 | 4.7 | ✓ Free plan Paid plan starts at $29/month | |
FigPii | 4.9 | 5.0 | ✗ No free plan Paid plan starts at $49/month | |
Microsoft Clarity | 4.7 | 4.7 | It is a free tool. |
Top 13 Crazy Egg Alternatives & Competitors in 2024
Here’s a list of our top 13 Crazy Egg alternatives and competitors that will ensure that you meet your research goals with the right tool.
1. UXtweak
UXtweak is the first Crazy Egg alternative and is an all-in-one comprehensive user research platform that offers an advanced session recording and heatmap tool, It provides you with crucial information about the user journey of your customers and helps you optimize their experiences. You can find out how users interact with your product, track mouse movements, see the device type, and much more.
As a stand-out tool, UXtweak also helps you to recruit survey participants from its 155M+ survey panel with 2000+ filtering attributes, and Own Database to manage your testers from a single place. UXtweak is that tool you want to try to help you meet your UX research goals.
With this platform, you can not only replace Crazy Egg’s session replay and heatmaps features, but also streamline your UX research with an extensive list of many other advanced tools for usability testing and improving UX.
Key features
- Moderated Testing
- Session recording
- Recruiting Widget
- Heatmaps
- Usability testing
- NPS survey
- Moderated Testing
- Five Second Test
- Prototype Testing (with Invision & Figma support)
- First Click Test
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
- Overall – 4.8/5
- Ease of Use – 4.7/5
- Quality of Support – 5/5
Pros
- Has a very Intuitive UI and is easy set-up
- Ability to run session recordings and generate heatmaps to predict customer behavior
- Has advanced analytics that is easy to read
- It offers all the tools you need in one place
- UXtweak has a comprehensive free that allows you to try all features, so you can make a well-informed decision on whether this software fits your needs.
- Helps you to easily manage your participants with your own database
Cons
- Only supports 14 languages
Pricing & Plans
UXtweak has a free plan available with unlimited time for small projects. You can also choose a Plus plan for only $55 per month when billed annually.
2. Glassbox
Glassbox is another great alternative that helps you deliver stand-out experiences to your customers. Glassbox helps you understand how digital friction impacts customer behavior in a way that unlocks a deeper level of customer understanding which is the secret to improving and optimizing your website and digital product.
Key features
- Customer Journey Analytics
- Mobile App Analytics
- Session Replay
- Performance Analytics
- Product Analytics
- Interaction and detailed Heatmaps
- Funnel Analysis
- Struggle and Error Analysis
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall Score – 5.0/5
Ease of Use – 4.9/5
Customer Service – 5.0/5
Pros
- Great flow of traffic in journey maps that allows businesses to see where and how customers are interacting with a website.
- Ability to manipulate data into a format that is easy to break down site by site what customers are encountering.
- Great customer support.
Cons
- Inability to segment session recordings by IP address
- Has limited time on the ability to be able to view interactions on a website
- Working with filters can be tricky – sometimes it is hard to save frequently used filters.
Pricing & Plans
Glassbox’s pricing information is available on demand.
3. Contentsquare
Contentsquare is a good Crazy Egg alternative with capabilities like zone-based heatmaps, journey analysis, session replay, impact quantification, AI insights, and struggle analysis that help to provide you with real-time insights that you can use to improve the digital experience of your product, increase customer happiness, and drive growth.
Key features
- Impact quantification
- Struggle Analysis
- Form Analysis
- Customer Journey Analysis
- Session Replay
- Zone-based Heatmaps
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall Score – 4.8/5
Ease of Use – 4.4/5
Customer Service – 4.8/5
Pros
- Has a sunburst diagram that makes it easy to instantly see what customers doing on a website and dig deeper into understanding their pain points.
- It is super easy to use
- Has very powerful visual representations of data that make it clear and easy to interpret the user data.
- Responsive and engaged customer support.
- Has extensive features to analyze user behavior on a page or on a set of pages.
Cons
- The workspace feature can be a bit jumpy due to bugs.
- There are often issues with performance when taking in data from a large variety of external campaigns.
Pricing & Plans
Crazy Egg’s pricing information is available on demand.
4. Convertize
Convertize is another great alternative tool that offers advanced testing capabilities with features like quick installation, a smart editor, autopilot, a library with 150 testing suggestions, dynamic text, lightning mode, hybrid statistics, a flight tracker, geolocation, smart notifications, a launch checklist, and combines the best parts of two types of A/B testing: Frequentist and Bayesian. This Hybrid Approach is suitable to make testing more reliable and easier.
Key features
- Autopilot
- Smart Editor
- Lightning Mode
- Hybrid Statistics
- Personalization with Dynamic Content
- Smart Notifications
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall Score – 4.3/5
Ease of Use – 4.6/5
Customer Service – 4.8/5
Pros
- Offers dynamic text support for tests.
- Excellent customer support
- Offers advanced A/B testing features.
- A 14-day free trial available for a monthly plan and a 2-month free trial on a yearly plan.
Cons
- Doesn’t offer advanced features like heatmaps, screen recordings, and surveys.
Pricing & Plans
Convertize gives you a 14-day free trial to run A/B tests. They have a paid plan that starts at $59 per month.
5. Zoho PageSense
Zoho PageSense is a conversion optimization and personalization platform that helps you optimize your website, personalize pages to suit your target audience, and boost your overall conversion rate. With features like funnel analysis, form analytics, heatmap, session recording, A/B testing, and personalization, it is a great alternative to Crazy Egg because you can precisely understand what works on your website and causes drop-offs and optimize it for better conversions.
Key features
- Funnel Analysis
- Heatmaps
- Form Analytics
- Session Recording
- A/B Testing
- Personalization
- Polls
- Push Notifications
- Pop-ups
- Web Analytics
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall Score – 4.5/5
Ease of Use – 4.8/5
Customer Service – 4.1/5
Pros
- It’s very easy to set up, you don’t need to be technical.
- Screen recording and heatmap functionalities help you to understand your website data better.
- Extensive features for an all-in-one conversion optimization tool
Cons
- Customer support is very frustrating and slow
- Website verification is difficult even when code is embedded.
Pricing & Plans
Zoho PageSense allows you to track and analyze your website performance and visitor behavior with their 15-day free trial before committing to their paid plan that starts at $12 per month.
6. FullStory
FullStory is another great alternative that helps you to empathize with your user in real-time. You can see what’s working—and what’s not—with all the data you need to make smarter decisions, faster that will impact the quality of your product’s digital experience.
Key features
- Frustration signals
- User Journey mapping
- Dashboards
- User segments
- Funnels and conversions
- Session Replays
- Heatmaps.
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.6/5
Ease of Use – 4.3/5
Quality of Support – 4.3/5
Pros
- Ability to watch sessions recorded on your website or product
- Offers rich visualizations that provide accurate user data
- Robust feature for user journey mapping
- Ability to track past user visits off their IP, Cookie, etc, and keep a trail
Cons
- Poor customer service
- Connection problems when running live session replays
- Ineffective limited toolkit – Some features are often hard to implement.
Pricing & Plans
FullStory helps you to empathize with your user in real-time with their free plan. They have a paid plan that starts at $300 per month.
7. LiveSession
LiveSession is another great alternative to Crazy Egg if you are looking for an all-in-one platform for product analytics. LiveSession helps product teams analyze users’ behavior, improve UX, find bugs, and increase conversion rates using session replays, and event-based product analytics.
Key features
- Session replays
- Clickmaps
- Dev tools
- Filters and segments
- Engagement score
- Custom properties
- Rage and error clicks
- Inspect mode
- Insights
- Usability Testing
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.6/5
Ease of Use – 4.7/5
Quality of Support – 4.7/5
Pros
- Has very good documentation that helps with set up.
- Great customer service.
- Has a clean and modern interface.
- Ability to search through features conveniently.
Cons
- Inability to watch the session live.
- No option to skip recordings without any clicks.
Pricing & Plans
LiveSession helps you to see how customers engage and interact with your product with its free plan. They have a paid plan that starts at $65 per month.
8. Expoze.io
Expoze.io is a good alternative tool that helps you to identify, highlight, and analyze important elements across designs using attention heatmaps. It delivers actionable results by visualizing heatmaps and quantified attention scores which allows UX researchers and designers to validate any designs with scientifically reliable insights in real-time.
Key features
- Attention Heatmaps
- Areas of interest predictions
- Plugin Access
- Watermarking
- Whitelabels
- API Access
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.6/5
Ease of Use – 4.8/5
Quality of Support – 4.6/5
Pros
- Ability to give a baseline for heatmaps and eye-tracking while a site or page is in development.
- Expoze offers tangible and easy-to-understand tools to support design decisions.
- It’s easy to upload images, generate different types of heatmaps, and see where people’s attention is most likely to go.
Cons
- Managing files and archiving can be a bit tedious.
Pricing & Plans
Expose.io has a free plan. They also have a paid plan that starts at $19 per month.
9. Userfeel
Userfeel is a usability testing tool that gives you videos of real users speaking their thoughts as they use your website or app. If you are looking for something super easy to use by anyone on your product team to run moderated and unmoderated usability testing then this is the right tool for you. Userfeel offers support to anyone who wants to optimize their website or app.
Key features
- Unmoderated Testing
- Moderated Testing
- SUS questionnaire (to collect SUS score)
- Voice Transcriptions
- Video Clips and Notes
- Screener Questions
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.6/5
Ease of Use – 4.7/5
Quality of Support – 4.2/5
Pros
- Has a great voice transcription feature
- Has participants panel with testers from over 40 countries
- The idea of a pay as you go only version of UserTesting is great
Cons
- Pricing plans are a bit high when compared to competitors
- Poor quality of testers panel – Recurring issues surrounding testers not having specific qualities defined before the conduction of the study, which made the research ineffective. It is crucial to have a well-vetted user panel before any research study is carried out.
Pricing & Plans
Userfeel helps you discover insights and optimize your website, prototype, or app with its 60-day free trial and a paid plan that starts at $30 per test.
10. Plerdy
Plerdy is another great alternative to Crazy Egg which is a multifunctional SaaS solution that aids in conversion improvement and improving the UX of digital products based on usability research results. With features like Session replays and pop-ups, you can keep tabs on user behavior.
Key features
- Website Heatmap Tool
- Session Replay
- Pop-up Software
- Net Promoter Score
- Event Tracking Tool
- Funnel Analysis
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.9/5
Ease of Use – 4.7/5
Quality of Support – 4.7/5
Pros
- Responsive and polite customer support
- Has an extensive toolkit – Plerdy has many great additional features that are very useful to customers.
- Offers a great way to increase conversion and understand your website visitors better.
- Heatmap reports and analysis help to make design improvements which is effective for conversions.
Cons
- Does not facilitate API integrations
- Has an old and outdated UI.
Pricing & Plans
Plerdy has a free plan available, and their paid plan starts at $98 per month.
11. FigPii
FigPii is another great Crazy Egg alternative tool that allows you to identify problem areas on your site and test your solutions to ensure they increase conversions. The platform includes heatmaps, session replay videos, online polling, and AB testing. With FigPii, you are able to get a full picture of user interactions, eliminate customer frustrations, launch tests, and unlock your website’s untapped revenue potential.
Key features
- A/B testing
- Heatmaps
- Session Recordings
- Polls & Surveys
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.8/5
Ease of Use – 4.9/5
Quality of Support – 5.0/5
Pros
- Their plans all start with a free trial for the first 14 days.
- It is easy to use.
- It doesn’t overwhelm you with tons of data.
- The session recording player has multiple speeds that allow you to skip to important parts of a video in less time.
Cons
- The A/B testing features are a bit limited
- Polls and surveys are a bit limited.
- Heatmaps and session recordings are not available for all A/B test versions.
Pricing & Plans
FigPii allows you to launch tests and unlock your website’s untapped revenue potential with its 14-day free trial. Their paid plan starts at $49 per month.
12. Mixpanel
Mixpanel is used by a lot of top companies to measure what matters, make decisions fast, and build better products through data. If you want a platform with a powerful, self-serve product analytics solution Mixpanel may be the right alternative for you. You can easily analyze how and why people engage, convert, and retain in real-time, across devices to improve their user experience.
Key features
- Engagement.
- Standard Event Tracking.
- Custom Event Tracking.
- Retention.
- Conversions.
- Funnels.
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.5/5
Ease of Use – 4.0/5
Quality of Support – 4.2/5
Pros
- Has extensive features that enable granular data analysis.
- Unlimited segmentation capabilities based on attributes, user properties, and cohorts.
- Allows tracking for user interaction within an application.
- Fantastic customer service.
Cons
- Reports can have data missing due to errors
- No advanced feature for email tracking
- Duration tracking can report wrong data sometimes on iOS devices.
Pricing & Plans
Mixpanel allows you to measure data that matters with its free plan. They have a paid plan that starts at $25.
13. Microsoft Clarity
Microsoft Clarity is a great free tool developed by Microsoft that can substitute Crazy Egg and help you observe the basic behavioral patterns of your users. Even though the analytics and usability features it offers are quite few, it is a great choice for someone who does not want to invest a lot of resources and does not require extensive UX research.
Key features
- Heatmaps
- Session recordings
- Insights
- Google Analytics
- Clarity for mobile apps
- Integrations
- Clarity extensions
- Co-pilots
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.5/5
Ease of Use – 4.7/5
Quality of Support – 4.7/5
Pros
- Very helpful in tracking user behavior to help teams make better decisions.
- Great tool for small businesses that run e-commerce stores and websites.
- It is easy to set up.
- It is a free tool
- Has a very robust heatmap feature
Cons
- Microsoft Clarity only offers basic analytics, and doesn’t offer advanced features such as A/B testing.
Pricing & Plans
Microsoft Clarity helps you observe the basic behavioral patterns of your users for absolutely free.
List of Free Crazy Egg Alternatives
Here’s a list of our free forever Crazy Egg alternatives that you can make use of to achieve your UX research project goals:
- UXtweak
- FullStory
- LiveSession
- Expose.io
- Plerdy
- Mixpanel
- Microsoft Clarity
Found the best Crazy Egg alternative for you?
As you consider the right tool for your research project, it’s essential that you assess your specific project requirements, budget, and the depth of insights you seek to gain. The different UX research and analytics tools offer a range of features to help you and your team improve your product and website’s performance and user satisfaction which can ultimately lead to more business value for you.
If you want to run a comprehensive research and test project, then you will need a tool that offers extensive features to cover moderated and unmoderated research tests. UXtweak is a top alternative for this.
Create a UXtweak account and conduct session recordings, generate heatmaps and observe how users engage with your website!
