Join us as we examine the features, advantages, and possibilities these tools offer, guiding you to make the perfect choice for your design needs.
Key Insights
👉 Loop11’s platform offers user-friendly features for effortless project creation, but users have noted limitations in pricing flexibility and a learning curve for new users.
👉 UserZoom provides comprehensive research capabilities but comes with a higher cost and limitations in research sessions, such as difficulty in combining devices.
👉 UXtweak provides a seamless experience with responsible respondents, a diverse toolkit, and responsive customer support.
🐝 Register for free with UXtweak today!
Loop11 and UserZoom (part of UserTesting) alternative – UXtweak
UXtweak is a user research tool that stands out from Loop11 and UserZoom. It’s designed to enhance the customer experience for websites and apps, covering everything from prototypes to final products.
What makes UXtweak different is its range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.
🐝 Explore UXtweak’s demos to witness user interactions and analytics in real-time⬇
Features and Capabilities
The table displays a comparison of features across three research platforms: Loop11, UserZoom, and UXtweak.
Features | UserZoom | Loop11 | UXtweak |
Website Usability Testing | ✓ | ✓ | ✓ |
Prototype Testing | ✓ | ✓ | ✓ (compatible with Figma, InVision, Axure) |
Mobile Apps Testing | ✓ | ✓ | ✓ (you can test apps from App Store/Google Play, TestFlight, APK, and more) |
Card Sorting | ✓ (not avaliable in UserZoom GO) | ✗ | ✓ (available on all plans) |
Tree Testing | ✓ (not avaliable in UserZoom GO) | ✗ | ✓ (available on all plans) |
Preference Testing | ✗ | ✗ | ✓ |
First Click Testing | ✓ (not avaliable in UserZoom GO) | ✓ | ✓ |
5 Second Testing | ✗ | ✓ | ✓ |
Session recordings + Heatmaps | ✗ | ✗ | ✓ |
Survey (with conditional logic) | ✓ (not avaliable in UserZoom GO) | ✗ | ✓ (available on all plans) |
Onsite Recruiting/ Site Intercept | ✓ | ✗ | ✓ |
Custom branding | ✓ (customizable branding in all paid plans) | ✓ | ✓ (customizable branding in all paid plans) |
User Panel | ✓ (IntelliZoom panel) | ✓ | ✓ (testers from 130+ countries) |
Custom screener questions | ✓ (available on all plans) | ✓ | ✓ (available on all plans) |
Moderated/User Interviews | ✓ | ✓ | ✓ (on Enterprise plans) conduct directly in one platform* |
*UXtweak offers built in features to recruit, schedule, conduct, and analyze user interviews or any other moderated studies.
The table shows that Loop11, UserZoom, and UXtweak each offer a wide range of features. Particularly, UXtweak includes all listed features, consistently improving or offering them at a more affordable price compared to its competitors.
Participant Recruitment and Management capabilities
The table details how Loop11, UserZoom, and UXtweak handle participant recruitment and management for usability studies.
Capabilities | Loop11 | UserZoom | UXtweak |
User panel -Country coverage | 48+ countries | 100+ countries | 130+ countries |
Advanced Targeting criteria | ✗ Only Screener Questions | ✓ (200 demographic filters) | ✓ (2000+ profiling attributes) available on all plans |
Automatic QA of responses | ✗ | ✓ (for professional, international, and premium plans) | ✓ |
Expert audit | ✗ | ✗ | ✓ (included with each order from User Panel) |
Ability to bring your own users | ✓ | ✓ | ✓ (for free) |
Participant management solution | ✗ | ✗ | ✓ (Own Database, available on all plans) |
Pricing and Plans Comparison
When selecting a user testing platform, it’s important to factor in pricing. Choose a platform that meets your research requirements without going beyond your budget. Next, let’s explore the affordability of these research tools.
Loop11
Loop11 offers more attractive pricing if you opt for one of their annual subscriptions, and they also provide a 14-day free trial that gives you full access to the Enterprise plan’s capabilities.
- Rapid Insights: Quick and affordable user insights for small projects
- Annual Billing: $179/month ($2,148/year)
- Monthly Subscription: $199/month
- Pro (Most popular): Advanced features for larger teams, up to 10 projects per month
- Annual Billing: $358/month ($4,296/year)
- Monthly Subscription: $399/month
- Enterprise (Best value): Unlimited projects and participants, advanced security features, personalized support
- Annual Billing: $533/month ($6,396/year)
- Monthly Subscription: $599/month
UserZoom (part of UserTesting)
UserZoom offers two platforms:
- UserZoom GO:
- For individual researchers or small teams.
- Provides usability testing tools for websites and mobile apps.
- Includes pre-study recruitment options.
- UserZoom:
- Geared towards enterprise teams with advanced capabilities.
- Offers card sorting, tree testing, surveys, and click tests.
- Two types of plans available: Quick Start Plans and Enterprise Plans.
Pricing starts at $70,000 annually, with details to be clarified in a meeting with UserTesting representatives.
UXtweak
- Free Starter Plan: Access to all features, one active study, up to 30 responses/month.
- Plus Plan: $708/year, ideal for individuals, 200 responses/month, unlimited studies.
- Business Plan: $1,812/year, for small to medium businesses, 1,000 responses/month.
- Enterprise Plan: Starts at $5,000/year, for large clients, unlimited responses, personalized support.
Billing annually or monthly, with flexible plan changes or cancellations. Visit UXtweak’s pricing page for detailed plan features.
Customer Reviews
To ensure an unbiased comparison of the three platforms, we’ve gathered data from G2, a leading website for B2B SaaS reviews. G2.com provides a platform for buyers to review, compare ratings, and evaluate software options.
UserZoom | Loop11 | UXtweak | |
Overall Rating of the Platform | 4.2/5 | 3.6/5 | 4.7/5 |
Ease of Use | 7.8/10 | 8.5/10 | 8.9/10 |
Quality of Support | 8.1/10 | 8.5/10 | 9.8/10 |
Ease of Setup | 7.8/10 | N/A | N/A |
🐝 Note from the author: Pros and cons on this page were formulated by aggregating user feedback from platforms like Capterra.com and G2.com.
Loop11
Pros:
- Effortless Project Creation: Loop11’s built-in AI project creator streamlines project setup with detailed tasks, activities, and questions, ensuring swift customization and launch.
- Smooth Data Collection: The platform seamlessly collects data, providing prompt mapping of results with detailed analytics like heatmaps and navigation paths.
- Intuitive Interface: Loop11 offers an intuitive interface equipped with all necessary features for UI/UX studies, enhancing user experience.
Cons:
- Limited Flexibility in Pricing: Some users with adhoc projects may find Loop11’s subscription model costly, preferring a pay-as-you-use plan for better cost-effectiveness.
- Initial Learning Curve: New users may experience challenges initially in getting accustomed to Loop11’s interface and functionalities, requiring some time and effort to master.
- Lack of Advanced Functionalities: While Loop11 offers a comprehensive set of features, some users feel that advanced functionalities could be added to cater to diverse testing needs.
- Minor Lags: At times, the platform experiences minor lags, affecting real-time test execution and result generation.
Source: G2.com
UserZoom (part of UserTesting)
- Pros
- Easy recruitment of participants: Users appreciate the platform’s ability to recruit participants for studies, simplifying the research process.
- Data export: UserZoom allows for easy export of data into formats that are simple to analyze, streamlining the data analysis process.
- Comprehensive features: Despite initial challenges, users find that once they become familiar with UserZoom’s features, it offers a comprehensive suite of tools for conducting research.
- Cons
- Cost: Many users find UserZoom to be expensive compared to other options available in the market.
- Limited flexibility in research sessions: It’s not easy to combine devices for one study, leading to the need for more studies than necessary.
- Additional charges for surveys: While UserZoom has survey capabilities, users note that there are extra charges associated with using this feature.
- User interface: The user interface is described as fairly basic compared to other platforms.
- Learning curve: Some users experience a learning curve, particularly when using the platform with mobile apps. Additionally, the interface can be confusing to navigate at times.
- Limited Features in UserZoom Go: Basic plans lack advanced functionalities like transcription, which are available only at additional costs.
Source: G2.com
UXtweak
- Pros
- Wide Range of Test Options:Users appreciate the variety of test options available at fair pricing, making UXtweak a cost-effective choice for user research and analytics.
- Clear Exports: It provides straightforward exports, aiding in advocating for necessary website structure changes.
- Responsive Customer Support: The support team consists of experts who promptly address issues and offer effective solutions to users’ problems.
- Seamless Integration with Figma Prototypes: The platform seamlessly integrates with Figma prototypes, making testing quick and efficient.
- Easy Audience Sourcing: UXtweak lets you quickly find study participants within the app, without needing extra tools.
- Interactive Demos: The ability to interact with demos of each tool allows users to gain a real view of how data is presented, enhancing understanding and usability.
- Cons
- Confusing Layout: Some parts of the app aren’t easy to figure out, like the left menu.
- Complex Setup: Setting up studies can be hard because there are so many options.
- Learning Curve: It takes time to get used to the dashboard, but it gets easier with practice.
- UXtweak note: To address this, new tutorial videos are being produced.
Source: G2.com
🐝 UXtweak’s user research platform provides deeper insights into digital experiences through remote usability testing, empowering you with the tools to refine your digital products effectively.
Support options
Now, let’s examine the support options each user experience platform offers. Typically, these platforms provide a wealth of resources, including articles on various topics and guides for setting up tests.
Loop11
Loop11 provides support through its Frequently Asked Questions section, and you can also reach out via email at support@loop11.com.
UserZoom (part of UserTesting)
UserZoom offers technical support during regular business hours, from 12 a.m. to 5 p.m. Pacific Time, Monday through Friday, excluding U.S. holidays. Support hours may vary for escalated issues. All support requests are tracked and logged, allowing customers to inquire about their request status at any time. Incident priority and response times are determined based on severity, with UserZoom providing timely acknowledgment, resolution efforts, time estimates, and ongoing updates for significant errors.
UXtweak
UXtweak goes above and beyond standard support by offering consulting services and audits from our expert in-house UX research team. Our dedication to quality service is reflected in our perfect 5/5 Capterra rating. To discover more, visit our UX research consulting services page.
Loop11 vs UserZoom (part of UserTesting): Conclusion
Loop11 is great for efficient project setup and data collection, but it has some downsides. Even though it’s user-friendly, there are some issues like limited pricing options, a bit of a learning curve for new users, and the need for more features for different kinds of tests. Also, some users have mentioned delays during live tests.
Similarly, UserZoom comes with its own set of challenges, such as high costs compared to other options in the market, limited flexibility in research sessions, additional charges for surveys, and a fairly basic user interface. Users have also encountered a learning curve, particularly when using the platform with mobile apps, and have noted that basic plans lack advanced functionalities available only at additional costs.
In contrast, UXtweak emerges as a compelling alternative, addressing these key concerns of both Loop11 and UserZoom. With its user-friendly features, responsive customer support, and improved participant quality, UXtweak offers a balanced solution for comprehensive research needs. Moreover, it provides advanced features at a more affordable price point, making it an attractive choice for teams seeking reliability and affordability in UX research.
