Maze and Lyssna alternative, or what sets UXtweak apart?
UXtweak is a user research tool that stands out from Maze and Lyssna. It’s designed to enhance the customer experience for websites and apps, covering everything from prototypes to final products. What makes UXtweak different is its range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.
Features and Capabilities
This section compares the features of three research platforms: Maze, Lyssna, and UXtweak.
👉 Maze offers website usability testing, prototype testing, card sorting, tree testing, A/B testing, session recording, survey and branching logic.
👉 Lyssna does not support tree testing, website usability testing, A/B testing and session recording, but offers 5 second testing.
👉 UXtweak offers all of these features listed above, as well as onsite recruiting, mobile apps testing and integrated user/moderated interviews.
UXtweak also consistently improves their functionality, or offers them at a more affordable price compared to its competitor.
To discover more, check out www.uxtweak.com/features!
🐝 Explore UXtweak’s demos to witness user interactions and analytics in real-time. ⬇
Participant Recruitment and Management Options
This section shows how Maze, Lyssna, and UXtweak find and manage people taking part in usability studies.
The options supported by Maze include user panel and bring your own users, while Lyssna offers the very same options.
Once again, UXtweak can match both competitors option for option, but also offers expert audit, focusing on providing the highest possible level of quality of insight.
Pricing and Plans Comparison
Maze:
- Free Plan: No cost, perfect for those new to usability testing. It comes with 1 study per month, 5 seats, and basic features.
- Starter Plan: $99 per month or $1,188 annually, designed for small teams beginning their product research journey. This plan includes unlimited blocks, advanced features, and 5 seats.
- Team Plan: $1,250 monthly or $15,000 annually, aimed at larger teams looking to expand their research capabilities. It offers more than 20 studies per year, enhanced features, and supports more than 5 seats.
- Organization Plan: Custom pricing for very large organizations that require a broad range of research activities. This plan provides tailored studies and seats, a full set of features, and strong security options.
Lyssna:
- Free Plan: 2-min tests/surveys, 15 self-recruited responses, 5 monthly interviews, no CSV export.
- Basic Plan: $900/year or $75/month (billed yearly) – Unlimited tests/surveys/interviews, 3-10 seats (extra cost), 5-minute test/survey limit, unlimited responses, 15 monthly interviews, full panel access, CSV exports.
- Pro Plan: $175/month (billed annually) or $2100/year – Includes all Basic features plus unlimited test/survey duration, 5-15 seats (extra cost), 30 monthly interviews, response limit option, conditional logic, custom branding.
- Enterprise Plan: Contact for pricing – Custom solutions with unlimited tests/surveys/interviews, unlimited seats, customizable interview sessions, full panel access, additional enterprise features.
UXtweak:
- Starter Plan: Free and designed for simple testing tasks, offering access to all features, one active study, and up to 30 responses monthly.
- Plus Plan: Costs $708 annually ($59 monthly), tailored for solo researchers, including 200 monthly responses, unlimited studies, and data storage for a year.
- Business Plan: Priced at $1,812 annually ($151 monthly), ideal for small to mid-sized companies, with unlimited studies, 1,000 responses per month, and premium support.
- Enterprise Plan: Begins at $5,000 annually, for large-scale project needs, providing unlimited responses and custom support, with variable pricing based on requirements. Subscription options are generally yearly, with monthly payment options for added flexibility. Modifying or terminating plans is straightforward. Visit the UXtweak pricing page for more information on plan specifics.
Customer Reviews
To fairly evaluate all three platforms, we have added a table with information from capterra.com and G2. These sites collect user reviews of different platforms.
Maze
👉 Overall score: 4.5/5
- Ease of use: 4.3/5
- Customer service: 3.9/5
- Value for money: 4.1/5
Lyssna
👉 Overall score: 4.7/5
- Ease of use: 4.7/5
- Customer service: 4.8/5
- Value for money: 4.5/5
UXtweak
👉 Overall score: 4.8/5
- Ease of use: 4.7/5
- Customer service: 5.0/5
- Value for money: 4.8/5
Pros and Cons
To explain the ratings awarded to Maze, Lyssna and UXtweak in the table above, we compiled a list of percieved pros and cons for both platforms.
👍 Pros of Maze:
- User-Friendly Survey Creation: Maze’s intuitive interface makes survey construction easy, offering users both control and simplicity.
- Simple Prototype Testing Setup: Setting up prototype testing is direct, with easy steps and the option to link a prototype from Figma.
- Diverse Question Types: Supports complex questions through a wide variety of question formats.
Cons of Maze:
- Prototype Performance Issues: Users report frequent crashes with prototypes, especially on mobile, negatively affecting the user experience.
- Report Customization Challenges: Difficulties arise when trying to edit reports, such as altering content or rearranging slides, and there is no straightforward way to merge multiple test reports.
- Test Participant Reliability: There are instances of test participants not fully committing to tests, with a notable number dropping out or exiting the test prematurely, despite compensation.
👍 Pros of Lyssna:
- Responsive Customer Support: Users appreciate the helpful and responsive customer support.
- Ease of Setup: Users appreciate the platform’s user-friendly setup process.
- Resourceful Library: Lyssna’s extensive library of articles, offering tips and tricks, is a notable resource for users.
Cons of Lyssna:
- Cost of User Panel: Utilizing Lyssna’s own user panel can be costly, especially for targeting specific user subsets.
- Limitations in Live Site Testing: Users express a desire for the ability to test live sites, such as directing customers to competitor sites or their own current site for comparison with prototypes.
- Panel Demographic Limitation: The majority of the panel users are based in the USA, which might be limiting for global user insights.
- Insufficient Screener Questions: There’s a need for more detailed screening questions, as the current demographic filters don’t sufficiently narrow down to specific customer profiles.
- Limited Testing Formats: Absence of short, unmoderated testing options like think-aloud tasks. Users suggest that short audio recordings at the end of tests could capture valuable insights.
👍 Pros of UXtweak:
- Tool Variety: A broad range of tools with advanced features, reducing the need for additional software.
- Cost-Effective: Offers friendly pricing, making it an economical option.
- Quality of Respondents: Provides access to high-quality respondents.
- Questionnaire Flexibility: The platform allows for versatile design options in questionnaires.
- Audience Sourcing: Integrated within the app, this feature allows targeting specific respondents easily without needing external tools, providing quick responses.
- Responsive Customer Support: The customer support team is noted for its responsiveness and helpfulness.
Cons of UXtweak:
- Learning Curve: Initial familiarization with the dashboard may take some time.
- Feature Complexity: Regular addition of complex features can be challenging for users.
Support Options
When facing usability issues, having access to excellent support options from your selected platform is crucial.
To wrap this article up, let’s have a quick look at the support options offered for Maze, Lyssna and UXtweak.
For Maze, the following options are available:
- Maze offers a range of informative articles on topics like security, privacy, integrations, and setting up tests. For more personalized assistance, customers can click the ‘Submit a request’ button for support. Maze strives for quick responses to inquiries, although response times may vary with the complexity of the issue.
Lyssna offers the following:
- Customer Support: Use chat on Lyssna dashboard for quick help, or email support@lyssna.com for other inquiries.
- Manual Purchases: For orders over $2,000 USD, email purchases@lyssna.com for invoice or payment assistance.
- Sales Inquiries: Contact the Sales team for enterprise or vendor help. Book a meeting for specialized support.
UXtweak
- Goes beyond standard support by offering consulting and audits from our team of skilled UX researchers. Our dedication to quality is reflected in our 5/5 rating on Capterra. Learn more about our UX research consulting services.
Conclusion
While Maze and Lyssna are great tools, UXtweak proves to be a worthy alternative by providing excellent quality at a fantastic value. Whichever tool you pick, in the end, we hope you have enjoyed this article and maybe even found some of the information presented here interesting.
Until next time! 🐝
