The customer feedback loop is a 360 process that helps UX researchers and product teams collect immediate feedback, improve digital products from feedback insights, and test with customers to check specific touchpoints using tools like Nicereply. Nicereply increases the volume of insights you get however, it relies on customers’ participation in providing feedback which has made users look for Nicereply alternatives.
Let’s look at the top 14 Nicereply alternatives that will simplify collecting customer feedback.
Top 14 Nicereply Alternatives & Competitors in 2024
Here is a list of our top 14 Nicereply alternatives and competitors that would help you streamline your customer feedback process:
- UXtweak
- Userback
- Qualaroo
- Canny
- Jotform
- Zonka Feedback
- Survicate
- AskNicely
- Delighted
- Typeform
- Forsta
- Startquestion
- UserVoice
- Wootric
For each Nicereply competitor, we evaluated:
- A short description
- A list of features
- Pros & Cons list
- User reviews
- Pricing
📋 Here’s a comprehensive comparison table of each tool’s reviews from Capterra:
Rating | Ease of Use | Quality of Support | Pricing | |
UXtweak | 4.8/5 | 4.7/5 | 5.0/5 | ✓ Free plan Plus plan - $59 per month billed annually |
Userback | 4.8/5 | 4.7/5 | 4.8/5 | ✗ No free plan Paid plan starts at $74 per month |
Qualaroo | 4.7/5 | 4.7/5 | 4.7/5 | ✓ Free plan Paid plan starts at $19.99 per month |
Canny | 4.8/5 | 4.8/5 | 4.9/5 | ✓ Free plan Paid plan starts at $360 billed annually |
Jotform | 4.7/5 | 4.7/5 | 4.4/5 | ✓ Free plan Paid plan starts at $29 per month |
Zonka Feedback | 4.9/5 | 4.7/5 | 5.0/5 | ✓ Free plan Paid plan starts at $49 per month |
Survicate | 4.5/5 | 4.3/5 | 4.5/5 | ✓ Free plan Paid plan starts at $119 per month |
AskNicely | 4.6/5 | 4.5/5 | 4.7/5 | ✗ No free plan Paid plan starts at $49 per month |
Delighted | 4.9/5 | 4.9/5 | 4.9/5 | ✓ Free plan Paid plan starts at $224 per month |
Typeform | 4.7/5 | 4.6/5 | 4.4/5 | ✓ Free plan Paid plan starts at $29 per month |
Forsta | 4.1/5 | 3.8/5 | 3.9/5 | Pricing information is available on request |
Startquestion | 4.9/5 | 4.8/5 | 4.9/5 | ✓ Free plan Paid plan starts at $49 per month |
UserVoice | 4.2/5 | 4.2/5 | 4.1/5 | ✗ No free plan Paid plan starts at $169 per month |
Wootric | 4.6/5 | 4.6/5 | 4.4/5 | ✓ Free plan Paid plan starts at $89 per month |
1. UXtweak
UXtweak is the first Nicereply alternative and is an all-in-one user research platform that helps UX researchers and product teams gather valuable customer feedback and recruit survey participants (panel with 2000+ filtering attributes) tool. You can use UXtweak to know your customers’ opinions, find out how they interact with your digital product and manage all customer feedback in one place.
Key features
- Surveys
- Various questionnaire types
- Skip logic
- PDF reports
- Preference testing
- First Click test
- Five Second test
- Usability testing (desktop & mobile)
- Session replay and heatmaps
User reviews & rating
The ratings below based on the tool’s reviews from Capterra:
Overall – 4.8/5
Ease of Use – 4.8/5
Quality of Support – 5/5
Pros
- Customization options: the ability to choose branding and colors
- Ability to customize fields and graphics
- Has in-depth analytics and robust reporting capabilities
- Has various question types for surveys (NPS, Likert scale etc.)
- Multiple recruiting options: 155M+ User Panel, Onsite Recruiting, from your own database or via URL.
- Has a free forever plan for small projects
Cons
- Only supports 14 languages
Pricing & Plans
UXtweak has a free plan available with unlimited time for small projects. You can also choose a pro plan for $49/month for solo researchers and a business plan for $114 annually for companies (billed annually).
2. Userback
Userback is the second Nicereply alternative and is a user research platform that helps small teams collect metadata-enriched visual feedback and gain deep insights into users’ sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Userback allows you to create user segments and surveys to help you understand your user experiences throughout the product lifecycle.
Key features
- Platform Overview
- In-App Survey
- Feedback Widget
- Session Replay
- Feature Portal
- User Segments
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.8/5
Ease of Use – 4.7/5
Quality of Support – 4.8/5
Pros
- Ability to submit feedback and collaborate on changes with users and customers
- Ability to customize the feedback tool to suit the brand and the type of feedback needed for a project
- Has a robust screen annotation and screen recording feature
- Supports video feedback which is excellent for qualitative research data
Cons
- Product users and customers have to set up accounts before giving feedback
- Inability to capture the full-page feedback screenshots
Pricing & Plans
Userback helps you to understand users and build better products with a paid plan that starts at $74 per month.
3. Qualaroo
Qualaroo is the third Nicereply alternative and is a user research and customer feedback software for mapping customers’ journeys across various touchpoints to discover their motivations and fears. Qualaroo allows you to target visitors at precisely the right time with pre-built focused survey templates and question branching to understand their pain points and measure their customer experience and satisfaction.
Key features
- Survey Templates
- AI Sentiment Analysis
- Nudge for Prototypes
- Confirmation Page Surveys
- Exit Intent Surveys
- Question Branching
- A/B Testing
- Integrations
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.6/5
Quality of Support – 4.7/5
Pros
- Has an advanced reporting, question branching, audience targeting, and sentiment analysis to collect accurate feedback
- The Nudge feature makes it easy to survey customers while they are performing an action to get precise feedback.
- Supports surveys on iOS and Android devices across all product devices
- Has dedicated survey templates to create surveys like NPS, CSAT
- Easy to use and setup
Cons
- Inability to create in-depth custom dashboards and charts
- Pricing plans may be unaffordable for small teams
Pricing & Plans
Qualaroo allows you to understand customer pain points and issues with a 15-day free trial and a paid plan that starts at $80 per month.
4. Canny
Canny is another Nicereply alternative and is a customer feedback tool that helps UX researchers and product teams capture, organize, and analyze customer feedback in one place to inform product decisions. Canny also lets you prioritize, score, and move ideas to production quickly to satisfy customers.
Key features
- Customer feedback collection
- Feedback management
- Feature request management
- Idea management
- Roadmap planning
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.8/5
Ease of Use – 4.8/5
Quality of Support – 4.9/5
Pros
- Ability to track the most requested features from customers
- Helps with collaboration among teams in publishing status updates of resolved customer requests
- Integrates with various third-party tools
- Automates surveys and customer feedback centralized in one place
Cons
- Not enough information on the help guides to easily onboard new users.
- Limitations on the analysis and reporting feature
Pricing & Plans
Canny offers a free plan with limited features. They have a paid plan that starts at $360 per month, billed yearly.
5. Jotform
Jotform as a Nicereply alternative is a customer feedback tool that allows UX researchers and product teams to create and customize an NPS survey. Jotform’s drag-and-drop form builder also enables you to use its built-in form-sharing option to upload images and logos, automate e-sign forms, send email invitations, share a link on your social media profiles, or seamlessly embed in your digital product.
Key features
- Multi-Channel Distribution
- Negative Feedback Management
- Analytics
- Form Builder
- Report Builder
- Form Fields
- Third-party Integrations
- Segmentation
- NPS of Customers
- NPS of Employees
- Pulse Surveys
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.7/5
Quality of Support – 4.4/5
Pros
- Ability to export customer issues and requests as events data to work on
- Very easy to create survey forms
- Has custom forms and more customization options
- Seamless integrates with third-party tools and multi-level approval workflows
- No limit on the number of form fields you can create
Cons
- Limitations in tabular input questions that require additional manual input
- Limitations in reporting and analytics
Pricing & Plans
Jotform has a free plan available. They have a paid plan that starts at $29 per month.
6. Zonka Feedback
Zonka Feedback is another Nicereply alternative and is a customer feedback and survey platform that helps UX researchers and product teams conduct feedback surveys across multiple channels. You can measure CSAT, CES & NPS to elevate your customer experiences with real-time feedback, in-depth insights, and customer experience automation to close the feedback loop.
Key features
- WYSIWYG survey builder
- Customization
- Templates with 30+ survey questions
- Multi-channel feedback collection
- Real-time alerts and in-depth analytics
- CX automation and workflows
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.9/5
Ease of Use – 4.7/5
Quality of Support – 5.0/5
Pros
- Easy to create feedback forms in various formats
- Provides extensive reporting for better data analysis
- Supports special characters of different international languages
- Widget can be embedded in different positions of a webpage
- Supports advanced customization options
Cons
- Feedback interface (in customer view) is unintuitive and not user friendly
- Dashboard is not dynamic which makes it more ineffective
Pricing & Plans
Zonka Feedback allows you to collect and manage customer feedback with its free plan. They have a paid plan that starts at $49 per month.
7. Survicate
Survicate is another Nicereply alternative and is a customer feedback and management tool that captures customer satisfaction by running feedback surveys across a funnel. Survicate helps UX researchers and products ask for feedback with surveys at every step of your website’s user journey to get user insights.
Key features
- Email Surveys
- Website Feedback Tools
- In-Product Surveys
- Mobile In-App Surveys
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.5/5
Ease of Use – 4.3/5
Quality of Support – 4.5/5
Pros
- Has customization options for survey visualization
- Provides enhanced knowledge about customers’ insights (e.g. demography, purchase intention, preferences, etc.)
- Ability to determine client behavior, trends, and other relevant factors with surveys.
- It is easy to setup
Cons
- Shuts down active surveys during a pricing freeze
- There are usually delays between launching or editing a survey and going live on a website
Pricing & Plans
Survicate has a free plan with limited features. They have a paid plan at $119 per month.
8. AskNicely
AskNicely as a Nicereply alternative is a customer feedback software that enables UX researchers and product teams to collect customer feedback, measure NPS, and leverage workflows and integration to take action and improve the product experience and customer satisfaction.
Key features
- Net Promoter Score (NPS) surveys
- In-app feedback and surveys
- Integration with popular CRMs and helpdesk tools
- Automated follow-up campaigns
- Real-time feedback monitoring and alerts
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.6/5
Ease of Use – 4.5/5
Quality of Support – 4.7/5
Pros
- Has robust customization survey options
- Seamlessly integrates with popular third-party applications and workflows
- Supports multiple question types and survey modes
- Has great customer service
Cons
- Importing data custom values can be difficult
- Not responsive to error feedback
- Does not have a notification function (NPS alerts or database alerts)
Pricing & Plans
AskNicely’s pricing plan starts at $49/month (annual billing) for the Essentials plan and can be upgraded to fit your needs.
9. Delighted
Delighted is another Nicereply alternative and is a customer feedback tool that offers the fastest and easiest way to gather actionable feedback. You can create best practice surveys your customers will enjoy responding to. This means higher survey response rates and more actionable feedback.
Key features
- NPS software surveys
- Customer Satisfaction surveys
- Smileys surveys
- Customer Effort Score surveys
- 5-star surveys
- Upvotes surveys
- Employee Net Promoter Score surveys
- Product/Market Fit surveys
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.9/5
Ease of Use – 4.8/5
Quality of Support – 4.9/5
Pros
- Ability to test integrations with other systems.
- Has an excellent customer support.
- Intuitive and digestible analytics and reporting.
- Has a simple user interface that is easy to navigate.
- Supports Multi-languages
Cons
- It can be difficult to survey existing customers in a database
- Filters functionality is limited when integrating with external software
- Inability to embed customer reviews directly on a webpage
Pricing & Plans
Delighted has a free plan. They have a paid plan that starts at $224 per month.
10. Typeform
Typeform as a Nicereply alternative is a survey builder that enables UX researchers and product teams to gather more useful feedback and do more thorough research with surveys people enjoy.
Key features
- Quiz maker
- Survey maker
- Form Builder
- Test maker
- Survey/Poll Management
- Customizable Forms
- Dashboard
- Multi-Channel Data Collection
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.6/5
Quality of Support – 4.4/5
Pros
- User interface is very intuitive and compatible with all device types
- Has a logic system feature that provides all the essential tools for advanced feedback form designs
- Typeform integrates well with other third-party platforms
- Very easy to set up
- Analytics are simple to read and interpret
Cons
- Setting up email notifications for each form is difficult
- Has little flexibility on font sizes/question placement on each slide
Pricing & Plans
Typeform allows you to collect customer feedback with its free plan. They have a paid plan that starts at $29 per month.
11. Forsta
Forsta as a Nicereply alternative is a comprehensive, easy-to-use, professional survey and reporting solution that enables UX researchers and product teams to get close enough to customers to understand their thoughts and feelings and ensure their voice comes through in your data insights without being limited to prefabricated templates.
Key features
- Survey Creation
- Multimedia Integration
- Advanced Question Logic
- Real-time Reporting
- Data Analysis
- Report Generation
- Data Export
- Mobile Optimization
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.1/5
Ease of Use – 3.8/5
Quality of Support – 3.9/5
Pros
- The drag-and-drop feature is easy to use
- Has data capture and cross-tabulation functionality that makes reporting and analysis easy
- Forsta has robust data reliability (manages customer survey data in one place)
- Ease of importing, exporting, and syncing data with a larger team for easier collaboration
- Supports video campaigns that enhance customer experience
Cons
- Customer support is not efficient
- Permissions and control are a bit tricky to manage as some sensitive stacked data cannot be exported without prior permission knowledge
Pricing & Plans
Forsta’s pricing information is available on request.
12. Startquestion
Startquestion is another Nicereply alternative and is a feedback tool used to get quality customer feedback to make data-driven decisions on product improvements around NPS, Customer satisfaction, HR, employee feedback, customer experience, exit interviews, candidate experience, and pop-up surveys.
Key features
- Survey Builder
- Customizable Templates
- Data Import/Export
- Reporting/Analytics
- Email Marketing
- Question Branching
- Question Library
- URL Customization
- Data Analysis Tools
- Mobile Survey
- Multi-Channel Distribution
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.9/5
Ease of Use – 4.8/5
Quality of Support – 4.9/5
Pros
- Ability to pull data from repeat groups in a feedback segment
- Has an easy-to-use interface and can export data externally to excel
- Has sample surveys ready to be used for immediate research
- Has a responsive customer support team
- Ability to return large volumes of survey responses
Cons
- Has expensive add-ons to basic functionality
- Surveys on the list are not arranged alphabetically due to a lack of filters
Pricing & Plans
Startquestion allows you to gather customer feedback with its free plan. They have a paid plan that starts at $49 per month.
13. UserVoice
UserVoice as a Nicereply alternative enables UX researchers and teams to collect and organize feedback from multiple sources to provide a clear, actionable view of customer feedback. Uservoice provides tools to listen, analyze, and close the loop with your customer base based on your digital product.
Key features
- Collect Feedback
- Inform Product Strategy
- Conduct Product Research
- Align Internally
- Integrations
- Prioritization
- Workflow Management
- Collaboration Tools
- Data Import/Export
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.3/5
Ease of Use – 4.2/5
Quality of Support – 4.1/5
Pros
- Ability to easily manage users’ questions
- Ability to track the number of customer tickets that were resolved by a help guide
- Has a knowledge board and upvoting feature that is easy to use
- Supports advanced customization options
- Has a feedback forum which makes it easy for customers to vote on product decisions
Cons
- No option for moderated user testing
- Loading time on the dashboard system can be slow
Pricing & Plans
UserVoice offers a free plan for up to 100 feedback options, with limited features. Paid plans start at $499/month, billed annually.
14. Wootric
Wootric is the last Nicereply alternative and is a customer feedback and management platform that helps UX researchers and product teams gather, analyze, and take action on feedback to improve customer satisfaction and drive business and product growth.
Key features
- NPS
- CSAT surveys
- Customer satisfaction metrics
- Integrations
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.6/5
Ease of Use – 4.6/5
Quality of Support – 4.4/5
Pros
- Ability to define the periodicity between a first and second survey
- Ability to use tags in evaluations to stratify customer data through a snapshot screen
- Simple to use with a very clear user interface
- Ability to export reports to carry out more detailed analysis
- Has advanced visualization features
Cons
- Limited customization options in surveys
- Advanced features may require higher-tier pricing plans
Pricing & Plans
Wootric allows you to gather customer feedback with a paid plan starting at $199 per month.
What is Nicereply
Nicereply is a customer feedback platform designed to streamline the process of gathering, collecting, and analyzing customer feedback through email channels, messaging apps, and phone interactions.
With customizable survey templates, Nicereply makes it easy for UX researchers and product teams to improve customer satisfaction and optimize digital products by collecting immediate feedback. This helps to increase the volume of insights and gauge customer engagement. However, dependency on customer participation, limited customization options, and potential bias toward feedback have made UX researchers and product teams look for Nicereply alternatives that would fit into their research needs and help them gather accurate and robust feedback data.
Why people use Nicereply
👍🏼 Nicereply supports CSAT ratings and makes it easy to filter through feedback associated with customer pain points
👍🏼 Has multi-channel support across communication channels like emails, messaging apps, and mobile phones to gather feedback from different touchpoints
👍🏼 Ability to compile a daily, weekly, or monthly report of all gathered feedback.
👍🏼 It helps to streamline workflows by integrating with tools like Zendesk, Salesforce, and Intercom
Why people look for Nicereply alternatives
👎🏼 Nicereply surveys depend on customer engagement and participation in providing feedback, which can be ineffective and may not always happen
👎🏼 Nicereply is mostly efficient for feedback surveys and may not support some advanced customization features which can be limiting depending on the research task
👎🏼 Some customer feedback may not be accurate because customers are required to provide this feedback and it may include some bias
List of Free Nicereply Alternatives
Here’s a list of our free forever Nicereply alternatives and competitors that would help you streamline your customer feedback process:
- UXtweak
- Qualaroo
- Canny
- Jotform
- Zonka Feedback
- Survicate
- Delighted
- Typeform
- Startquestion
- Wootric
Found the best Nicereply alternative for you?
When you start with a customer-centric approach to designing and building products, your customers’ voices must be included in your decision-making process and product roadmap. The customer’s pain points must be addressed at all times. When feedback collection becomes an iterative process, it becomes easier to spot usability and customer issues and quickly prioritize and resolve them on time to improve customer satisfaction and product delight.
The best Nicereply alternative is the one that helps you uncover friction points and learn more about your customer’s goals. UXtweak is highly recommended due to its ability to gather valuable customer feedback using its recruiting survey participants (on-widget, 155M+ survey panel with 2000+ filtering attributes) tool.
You can use UXtweak to collect quick customer feedback and iterate on your digital product as it is suitable for all team sizes. You can start by registering a free account now! 🐝
