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UsabilityHub vs UserTesting: Compare for 2024

UsabilityHub vs UserTesting: Compare for 2024
Jana Filusova
•  23.05.2024
Faced with the challenge of selecting the ideal user experience tool for your project? UsabilityHub (now Lyssna) and UserTesting are both platforms to consider, but which one suits your needs best? Read on to explore these options and discover a noteworthy alternative.

This article compares UsabilityHub (now Lyssna) and UserTesting, focusing on features, participant recruitment, pricing, customer reviews and support options.

Key Insights

👉 Lyssna (formerly UsabilityHub) excels in quick and straightforward user testing, but may not be the best choice for complex and large-scale studies.

👉 Lyssna’s current demographic filters are inadequate for detailed screening, failing to effectively isolate specific customer profiles.

👉 Compared to platforms like UXtweak, Lyssna has fewer features and its user panel can be expensive, especially for targeting specific user groups.

👉 UserTesting offers a wide range of features and rapid results, making it suitable for projects requiring quick turnaround, but concerns about tester quality have been raised.

👉 UXtweak presents a budget-friendly option with a comprehensive toolset, especially suitable for cost-conscious businesses. It also includes access to real users, ensuring more reliable feedback.

👉 In the comparison between UXtweak, UsabilityHub, and UserTesting, UXtweak consistently earns the highest customer ratings for factors like price-to-quality ratio, ease of use, and customer service on independent websites.

🐝 Ready to enhance your testing process? Sign up for free at UXtweak now!

UsabilityHub and UserTesting alternative – UXtweak

UXtweak offers a comprehensive user research solution, similar to UsabilityHub and UserTesting. It’s designed to assist organizations through various development phases, right from early concept to final product refinement.

Stéphanie Walter: UXtweak is a great platform with many tools to help me conduct user research. I am a big fan of their survey tool and I'm using it to measure perceived utility and usefulness of our enterprise tool. It's simple and easy to use. UXtweak also provides great summaries and tools to quickly help do a first analysis of the results.

The platform encompasses a range of usability testing methods as prototype testing, five-second testing, screen recordings, live interviews, remote usability studies, first-click tests, among others.

🐝 Experience UXtweak’s demos for a firsthand look at user interactions and analytics ⬇

Try Tree Testing✔️

Tree Testing
Try Tree Testing✔️

Try Website Usability Testing🔥

Website Testing
Try Website Usability Testing🔥

UsabilityHub and UserTesting: Features and Capabilities

The table presents a detailed overview comparing UsabilityHub, UserTesting, and UXtweak, emphasizing the distinct features of each research platform.

Note: A feature marked with an orange check in the table signifies its availability on certain testing tools, though it might come with an extra fee or be exclusive to a more advanced subscription plan.



 (now Lyssna)



Website Usability Testing

Mobile Apps Testing


(iOS, Android, and TestFlight, no SDK installation required)

Prototype Testing

(only on the Ultimate plan, Adobe XD, InVision integrations)

(Compatible with Figma, InVision, Axure)

Card Sorting

 (Only open and closed, no hybrid)

(only available on Ultimate plan or as an add-on)

(available on all plans)

Tree Testing

 (only on the Ultimate plan or as an add-on)

Preference Testing

(test images and video - no audio like UXtweak)

First Click Testing

5 Second Testing

A/B Testing

Moderated/User Interviews


(on Advanced plan and higher)

(on Enterprise plans)

conduct directly in one platform*

Session recording



Website recruiting widget

Branching logic (conditional logic)

(on Pro plan)

*UXtweak offers built in features to recruit, schedule, conduct, and analyze user interviews or any other moderated studies.

The table shows that all three platforms offer a wide range of features. Notably, UXtweak includes every feature listed, often in a more advanced form or at a more affordable price compared to the other two platforms.


Need to conduct moderated research?

With UXtweak you can recruit, schedule, conduct, and analyze user interviews or any other moderated studies directly in one platform. Try our Freefrom Interview tool for user interviews or use Study Interviews to run any UXtweak studies moderated (eg. moderated card sorting, moderated website testing…). Moderated testing supports multiple recruitment methods:

  • Bring your own participants
  • Access prequalified participants from a global User Panel in 130+ countries
  • Turn site visitors into participants with Onsite Recruiting
  • Use your custom panel with Own Database

UsabilityHub and UserTesting: Participant Recruitment and Management Capabilities

The table shows how UsabilityHub, UserTesting, and UXtweak find and manage people for usability studies.



 (now Lyssna)



 Price per participant

Starts at $60/15min from Lyssna panel

Starts at $39

Starts at $10

Panel size - country coverage

100+ countries

35 countries

130+ countries

Advanced Targeting criteria

35+ attributes

(2000+ attributes)

Automatic QA of responses

Expert audit

(included with each order from User Panel)

Ability to bring your own users

(for a certain price)

(for free)

Participant management solution 

(advanced plan and higher)


(available on all plans)

UsabilityHub and UserTesting: Pricing and Plans Comparison

Selecting a platform demands thoughtful evaluation of its cost-effectiveness. You should choose one that fulfills your research needs while fitting your budget. Let’s look into the affordability of the research platforms we’ve examined.

UsabilityHub pricing options

Here’s a brief overview of UsabilityHub’s various pricing plans, designed to suit different needs and budgets:

Free Plan

  • 2-min tests/surveys, 15 self-recruited responses, 5 monthly interviews, no CSV export.

Basic Plan ($900/year or $75/month, billed yearly)

  • Unlimited tests/surveys/interviews, 3-10 seats (extra cost), 5-min test/survey limit, unlimited responses, 15 monthly interviews, full panel access, CSV exports.

Pro Plan ($175/month, billed annually or $2100/year)

  • Includes Basic features plus unlimited test/survey duration, 5-15 seats (extra cost), 30 monthly interviews, response limit option, conditional logic, custom branding.

Enterprise Plan (Contact for pricing)

  • Custom solutions, unlimited tests/surveys/interviews, unlimited seats, customizable interview sessions, full panel access, additional enterprise features.

Pricing scenarios of UsabilityHub

For Solo Researchers:

  • Basic Plan: $900/year or $75/month (billed yearly). Includes 3 seats (non-optional), with a 5-minute limit on test lengths.
  • Pro Plan: $175/month (billed annually, $2100/year). Comes with 5 seats, no time limits on tests.

For Teams:

  • Pro Plan: $175/month (billed annually, $2100/year). Includes 5 seats, with extra charges for additional seats (up to 15). Unlimited tests in number and duration, 30 self-sourced interview sessions per month.

Try UXtweak for free!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

Register for the free plan

UserTesting pricing options

Plan Options:

  • Essentials: Basic user feedback collection; excludes card sorting, tree testing, advanced demographics, sentiment analysis, live interviews.
  • Advanced: Enhanced test creation, advanced reporting, mobile app testing, advanced User Panel demographics, sentiment analysis, click maps, live interviews.
  • Ultimate: Includes Advanced features plus card sorting, tree testing (in English), additional targeting filters, and advanced reporting.

Customization and Scenarios:

  • Contact UserTesting for tailored plans.
  • Solo researchers: Essentials or Advanced.
  • Research teams: Ultimate with necessary add-ons.

Cost Details:

  • Annual subscriptions start at around $30,000/year.
  • Typical investments are closer to $50,000/year, varying with seats and extras like User Panel credits and international team support.

UXtweak pricing options

UXtweak offers various pricing plans, each designed to suit different testing needs, including a no-cost option for smaller projects.

  • Starter Plan: Free. Suitable for basic testing with access to all features, one active study, and up to 30 monthly responses.
  • Plus Plan: $708/year. Ideal for individual researchers, offering 200 monthly responses, unlimited studies, and one-year data retention.
  • Business Plan: $1,812/year. Tailored for small to medium businesses, providing unlimited studies, 1,000 monthly responses, and enhanced support.
  • Enterprise Plan: Starts at $5,000/year. Customized for larger clients, offering unlimited responses, access to real users, and personalized support.

All plans are typically billed annually, with a monthly subscription option for extra flexibility. Plans can be changed or canceled anytime. Visit UXtweak’s pricing page for detailed plan features.

UsabilityHub and UserTesting: Customer Reviews

To ensure an unbiased assessment of the three platforms discussed, we’ve incorporated a table compiled using data from capterra.com. Similar to G2, this website aggregates user reviews of various platforms.




Overall Score




Ease of Use




Customer Service




Value for money




Source: capterra.com

UsabilityHub (Lyssna)


  • Responsive Customer Support: Users appreciate the helpful and responsive customer support.
  • Ease of Setup: Users appreciate the platform’s user-friendly setup process.
  • Resourceful Library: Lyssna’s extensive library of articles, offering tips and tricks, is a notable resource for users.


  • Cost of User Panel: Utilizing Lyssna’s own user panel can be costly, especially for targeting specific user subsets.
  • Limitations in Live Site Testing: Users express a desire for the ability to test live sites, such as directing customers to competitor sites or their own current site for comparison with prototypes.
  • Panel Demographic Limitation: The majority of the panel users are based in the USA, which might be limiting for global user insights.
  • Insufficient Screener Questions: There’s a need for more detailed screening questions, as the current demographic filters don’t sufficiently narrow down to specific customer profiles.
  • Limited Testing Formats: Absence of short, unmoderated testing options like think-aloud tasks. Users suggest that short audio recordings at the end of tests could capture valuable insights.

Source: G2.com



  • Valuable Video Feedback: The platform is appreciated for its video feedback feature, which provides insightful and sometimes brutally honest reviews that aid in project development.
  • Rapid Panel Responses: Noted for quick feedback from its panel.
  • SUS Scale Evaluation: Availability of System Usability Scale evaluation.
  • Sentiment Analysis: Included in the Advanced plan and higher levels.


  • Respondent Quality Issues: Some users report low-quality respondents.
  • Platform Stability: Users on Capterra mention occasional glitches during tests.
  • Audience Targeting Limitations: The level of audience targeting and segmentation could be more detailed.
  • Cost Factor: Generally perceived as an expensive tool.
  • Mobile Testing: Comparative testing on mobile screens requires significant enhancement.

Source: G2.com



  • Tool Variety: A broad range of tools with advanced features, reducing the need for additional software.
  • Cost-Effective: Offers friendly pricing, making it an economical option.
  • Quality of Respondents: Provides access to high-quality respondents for reliable feedback.
  • Questionnaire Flexibility: The platform allows for versatile design options in questionnaires.
  • Audience Sourcing: Integrated within the app, this feature allows targeting specific respondents easily without needing external tools, providing quick responses.
  • Responsive Customer Support: The customer support team is noted for its responsiveness and helpfulness.


  • Learning Curve: Initial familiarization with the dashboard may take some time.
  • Feature Complexity: Regular addition of complex features can be challenging for users.

Source: G2.com

UsabilityHub and UserTesting: Support options

When facing usability issues, having access to excellent support options from your selected platform is crucial. Let’s now examine the support solutions provided by each platform in this comparison.


UsabilityHub (Lyssna) provides several straightforward support channels to assist you with your needs, from customer inquiries to sales-related queries.

  • Customer Support: Use chat on Lyssna dashboard for quick help, or email support@lyssna.com for other inquiries.
  • Manual Purchases: For orders over $2,000 USD, email purchases@lyssna.com for invoice or payment assistance.
  • Sales Inquiries: Contact the Sales team for enterprise or vendor help. Book a meeting for specialized support.


UserTesting offers a range of support services to meet the varying needs of its users:

  • Basic Support: Accessible to all, providing 24/7 email support on weekdays (Sunday 3 pm to Friday 10 pm PT), except major holidays.
  • Enhanced Support: For mid-tier plan users, adding live chat and phone support to Basic Support during the same hours.
  • Premier Support: Exclusive to top-tier plan subscribers, offering 24-hour weekday support including most holidays, priority responses across all channels, one-hour email response time, and dedicated Premier Support Power Sessions for in-depth assistance.
  • Additional Options: Consultations available for non-customers, and Premier Power Sessions can be scheduled from Sunday 5:30 pm to Friday 4 pm PT.


At UXtweak, we extend beyond traditional support options by providing consulting services and audits conducted by our in-house team of expert UX researchers. Our commitment to excellence is highlighted by our perfect 5/5 rating on Capterra. For more information, feel free to explore our UX research consulting services.

🐝 Register for free with UXtweak today!

UsabilityHub vs UserTesting: Conclusion

UsabilityHub (or Lyssna) is known for its user-friendly setup and responsive customer support, complemented by a resourceful library of helpful articles. However, it faces limitations compared to platforms like UXtweak, such as higher costs for using its predominantly U.S.-based user panel and a lack of diverse features. Additionally, its screener questions are not as refined. While Lyssna excels in quick and straightforward user testing, it may not be the ideal choice for more complex and large-scale studies.

UserTesting is known for its wide range of features and fast results, ideal for projects that need quick completion. This makes it a good choice for big companies with larger budgets, as it’s more expensive. However, there are some concerns from users about tester quality, potentially affecting the outcomes of the tests.

On the other hand, UXtweak provides an affordable solution with a comprehensive toolset, making it a practical alternative, especially in areas where Lyssna and UserTesting have higher costs. Additionally, UXtweak’s access to real users enhances feedback reliability, addressing the common quality issues found on other platforms.

People also ask (FAQ)

What is UserTesting?

UserTesting is a user experience research platform that provides companies with insights into user interactions with their websites, apps, and products. Through the platform, businesses can capture real-time feedback from their target audience, conduct live interviews, and use a range of testing tools to understand user behavior. UserTesting’s offerings aim to help organizations enhance user satisfaction, increase conversions, and make data-driven design decisions by putting their products in front of real users from various demographics and backgrounds.

If you are not quite sure about UserTesting being the right choice for you, make sure to have a look at article about the best UserTesting alternatives!

What is UsabilityHub (now Lyssna)?

Lyssna, formerly known as UsabilityHub, is a user research platform designed to help companies recruit, research, and gain insights into their audiences. It offers a suite of powerful testing tools that enable teams to save time and resources, enhance user engagement, and boost conversion rates. Lyssna’s intuitive and user-friendly platform provides fast and actionable feedback, facilitating rapid design iteration and improvement.

Unsure about UsabilityHub features? Take a look at our recommended UsabilityHub alternatives!


How do I switch from UsabilityHub (now Lyssna) or UserTesting to UXtweak?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research or get in touch with our product experts to discuss your needs.

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