Best User Interviews Alternatives & Competitors in 2024

A good business needs research. There are many platforms available for conducting user research. User Interviews (the software, not user interviews – the research method) is one of them.

However, as your product grows, so do your research requirements. You may end up feeling that User Interviews doesn’t cover all your needs.

There are plenty of UX research tools available in the market. We’ll explore the top 25 User Interviews alternatives, giving you a wide range of tools for your user research needs.

List of Top 25 User Interviews Alternatives & Competitors

1. UXtweak
2. UXarmy
3. UserTesting 
4. Userfeel
5. Maze
6. TestComplete
7. Loop 11
8. Hotjar
9. Kissmetrics
10. Woopra
11. Google Analytics 
12. Userlytics
13. Mixpanel
14. Userbrain
15. Adobe Analytics
16. Lyssna 
17. Heap
18. CleverTap
19. Fullstory
20. Trymata
21. Lookback
22. Perfecto
23. CrazyEgg
24. ContentSquare
25. Testlio

For each User Interviews alternative, we compared:

• Features
• Pros and cons
• User reviews
• Pricing

📌 We use a table to evaluate each of these tools based on the reviews from Capterra:

1. UXtweak

UXtweak is an all-in-one UX research platform that makes a great User Interviews alternative. With UXtweak you can conduct user interviews, easily recruit participants for your user tests and run usability testing on any type of product – from prototypes to live websites and mobile apps.

Features

• Moderated Testing and Live Interviews
• Mobile Testing
• Website Testing
• Prototype testing
• Surveys
• Card Sorting
• Tree Testing
• Preference test
• Five Second Test
• First Click Test
• Session Recording & Heatmaps

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Pros

• User Panel which you can recruit targeted testers from
• Onsite Recruiting Widget which lets yo recruit your website visitors for user tests
• Intuiitve UI
• UXtweak transforms complex user research data into clear charts, making it simple to understand user behavior.
• Advanced analytics
• Custom PDF reports and lots of data export options
• Own Database feature that allows you to build your own pool of testers 
• UXtweak offers excellent customer service.
• It has a free plan.

Cons

• UXtweak only supports 14 languages as of now.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.8/5

Ease of Use – 4.7/5

Quality of Support – 5/5

Pricing & Plans

UXtweak offers a free plan. Paid plans start at an affordable $59 per month. There’s an Enterprise plan available to adapt to the needs of bigger organizations.

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2. UXarmy

UXArmy is a cloud-based user research platform designed to empower businesses with valuable user insights. It uses robust data analysis capabilities to transform vast amounts of user interactions into actionable data making it a great alternative to Userinterviews.

Features

• Moderated testing
• Card sorting
• Surveys
• Unmoderated testing
• Tree testing
• Usability testing
• Reporting
• Customizable branding

Pros

• UXArmy prioritizes user feedback and constantly introduces new features based on user requests.
• You can scale your user research efforts based on your project needs.

Cons

• The pricing plans lack flexibility.
• The user interface (UI) needs some improvements.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.4/5

Ease of Use – 4.3/5

Quality of Support – 4.4/5

Pricing & Plans

UXArmy has a freemium plan at no cost. Paid plans begin at $59 per month. 

3. UserTesting

One of the top platforms for user research, UserTesting invented the idea of unmoderated user testing. It boasts a global participant pool exceeding 1.5 million testers, allowing businesses to gather valuable user feedback on their websites, apps, and prototypes.

Features

• Moderated and unmoderated testing
• Website testing
• Tree testing
• Mobile application testing
• Card sorting
• Prototype testing
• Preference testing
• 5-second test
• Survey tool

Pros

• They have a responsive customer support.
• You can add notes directly within specific sections of testing videos.

Cons

• It takes time to get familiar with the functionalities.
• Users report occasional bugs in the app.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.7/5

Ease of Use – 4.6/5

Quality of Support – 4.5/5

Pricing & Plans

The plans aren’t publicly available. You can ask for a quote on their website.

4. Userfeel

Userfeel is designed for usability testing of mobile apps and websites. It offers a global perspective with a participant pool exceeding 150,000 testers who speak over 40 different languages.

This allows businesses to conduct user testing with geographically diverse user groups, giving you valuable insights from a broad audience.

Features

• Unmoderated user tests
• Surveys
• A/B Testing
• Screen activity recording
• Usability testing
• Data visualization
• Voice transcription

Pros

• Screener questions let you reach the right audience.
• The large user panel allows you to recruit participants quickly and efficiently.

Cons

• The UI is a little hard to navigate.
• The onboarding process could use some tweaking.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.6/5

Ease of Use – 4.2/5

Quality of Support – 4.3/5

Pricing & Plans

Userfeel offers a pay-as-you-go model. It costs $30 per hour for your own testers and $180 per hour for their testers.

5. Maze

Maze is another affordable UX research platform. This UserInterviews alternative offers a comprehensive suite of tools designed to scale according to your complex research projects.

Beyond traditional user testing methods, Maze offers features like survey tools and streamlined analytics, all inside a single platform.

Features

• Unmoderated testing
• Card sorting
• Survey
• Customer segmentation
• Tree sorting
• Prototype testing
• 5-second test
• Heatmaps

Pros

• Maze efficiently manages large-scale user testing sessions.
• Lots of integration options.

Cons

• Maze is a little expensive for smaller companies.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.5/5

Ease of Use – 4.3/5

Quality of Support – 3.8/5

Pricing & Plans

Maze has a freemium plan and the paid plans start from $99 per month.

6. TestComplete

TestComplete by SmartBear is a reliable UserInterview alternative for automating software testing across various platforms. It supports a wide range of desktop, mobile (including iOS and Android), and web applications.

Features

• Parallel execution
• Action-word testing
• Quality assurance
• Reporting
• Requirements-based testing
• Parameterized testing
• User management
• Version control

Pros

• Easy to learn and use.
• It has Jira integration.

Cons

• The UI might appear dated.
• Some user reviews mention occasional compatibility issues.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.0/5

Ease of Use – 3.8/5

Quality of Support – 4.0/5

Pricing & Plans

It comes with a free trial and costs $1210 per user per year.

7. Loop 11

Loop11 lets businesses conduct user testing sessions for websites and prototypes. It supports both moderated and unmoderated testing.

You can choose between moderated sessions with a researcher guiding participants, or unmoderated sessions where users interact independently with your website or prototype.

Features

• Usability testing
• Prototype testing
• A/B testing
• Mobile testing
• Heatmaps
• Screen activity recording

Pros

• Pay-as-you-go model is good for people who don’t want to commit.
• Easily integrates into your system.

Cons

• Loop11 doesn’t offer screening questions within surveys.
• Per-test pricing might be on the higher end for smaller companies.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.7/5

Ease of Use – 4.2/5

Quality of Support – 4.2/5

Pricing & Plans

Loop11 offers a 14-day free trial and their paid plans start at $199 per month.

8. Hotjar

With Hotjar, companies can gain a greater understanding of how users interact with their websites and applications. It comes with heatmaps and session recordings to show you how users interact with your product.

Features

• Moderated usability testing
• Usability Testing
• Heatmaps
• Surveys and polls
• Recordings
• Feedback
• Click tracking

Pros

• It has a straightforward installation and implementation process.
• Hotjar’s plans don’t have storage limitations on your user session recordings.

Cons

• The free plan offers a restricted set of features.
• It doesn’t offer website testing.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.5/5

Ease of Use – 4.4/5

Quality of Support – 4.3/5

Pricing & Plans

Free plans are available and paid plans start at $66/month.

9. Kissmetrics

Kissmetrics goes beyond basic website analytics by providing in-depth insights into user behavior and customer journeys. This lets businesses personalize marketing campaigns and drive conversions.

Features

• A/B Testing
• Reporting & statistics
• Multichannel data collection
• Advanced segmentation
• Customer journey mapping
• Cohort analysis
• Cross-device analysis
• Website analytics
• Behavior tracking

Pros

• You can integrate Kissmetrics with popular e-commerce platforms like Shopify and WooCommerce.
• You can use it to pinpoint drop-off points within your conversion funnel.

Cons

• Setting it up is harder than other tools.
• Lacks tutorials for better usage.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.1/5

Ease of Use – 3.4/5

Quality of Support – 4.1/5

Pricing & Plans

It follows a pay-as-you-go model of $0.0025 per event, billed monthly.

10. Woopra

Woopra offers a powerful customer journey analytics platform designed to empower businesses with a holistic view of user interactions. It tracks user behavior throughout the entire customer journey, from initial touchpoints to product usage and beyond.

Features

• Predictive analytics
• Time on-site tracking
• Conversion tracking
• Customer journey mapping
• Analytics
• Dashboard
• Customer segmentation

Pros

• Woopra has a user-friendly interface.
• It has real-time monitoring features.

Cons

• Certain functionalities require developer assistance for setup and customization.
• Some users complain about slow response from customer service.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.3/5

Ease of Use – 4.1/5

Quality of Support – 3.9/5

Pricing & Plans

Woopra offers a flat-rate paid plan starting at $999/month. It doesn’t have any free plan.

11. Google Analytics 

Although it isn’t a specific tool for usability testing, Google Analytics is a strong UserInterviews alternative that can help you learn a lot about how users interact with your app and website.

It tracks user interactions, identifies patterns, and helps you understand how users engage with your content.

Features

• Automation 
• Session recordings
• Data collection and management
• Heatmaps
• Advertising workspace
• Advanced-data governance
• Analytics
• Reporting
• Explorations

Pros

• All its features are completely free.
• As a Google product, it easily integrates with the Google ecosystem

Cons

• It lacks advanced features.
• For in-depth user research and usability testing, you might need to consider additional tools.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.7/5

Ease of Use – 4.2/5

Quality of Support – 4.2/5

Pricing & Plans

It’s completely free with all features available from the start.

12. Userlytics

Userlytics is a UserInterviews alternative that is specifically designed for testing mobile app prototypes. It caters to organizations seeking to optimize their digital user experience by providing valuable insights into user behavior with prototypes.

Features

• Website usability testing
• Moderated testing
• Sentiment analysis
• Screen recording
• Prototype testing
• Tree testing
• Card sorting 
• NPS

Pros

• It lets you connect with a diverse range of testers from various regions worldwide.
• It has features like AI-powered transcriptions for user recordings.

Cons

• The UI might appear outdated to some users.
• Some users report difficulty navigating the platform.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.6/5

Ease of Use – 4.5/5

Quality of Support – 4.9/5

Pricing & Plans

It doesn’t offer any free plans and paid plans start at $3,500 per year.

13. Mixpanel

Mixpanel is a UserInterviews alternative designed to help businesses understand how users interact with their products. It simplifies the process of collecting user data, presenting it in clear and actionable reports, and fostering informed decision-making across teams.

Features

• Website analytics
• Campaign management
• KPI monitoring
• User data
• Custom reports
• Real-time reporting
• Custom event tracking
• Dashboards
• API integrations

Pros

• You can easily add more users as your user research needs expand.
• It has extensive customization options.

Cons

• It takes time to become familiar with the app.
• It becomes expensive as the number of users and data volume increase.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.5/5

Ease of Use – 4.1/5

Quality of Support – 4.2/5

Pricing & Plans

A free plan is available and the paid plans begin at an affordable $24 per month.

14. Userbrain

Userbrain is a user research platform designed to facilitate remote usability testing. This UserInterviews alternative caters to businesses seeking a flexible, user-friendly, and affordable solution to gather valuable user feedback on their websites and apps.

Features

• Unmoderated testing
• Prototype testing
• Screen recording
• User research analysis
• Survey
• Website testing
• Transcriptions

Pros

• Userbrain has a vast participant pool of over 85,000 users.

Cons

• It lacks some of the more advanced features available in competitor platforms.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.3/5

Ease of Use – 4.6/5

Quality of Support – 4.6/5

Pricing & Plans

You can choose between pay-as-you-go ($39/tester) or monthly plans (starting at $325/month).

15. Adobe Analytics

Adobe provides a feature-rich online analytics software called Adobe Analytics. It lets businesses gain a deeper understanding of customer behavior across digital touchpoints.

With this UserInterviews alternative, you can gain actionable insights into customer behavior and marketing campaign effectiveness.

Features

• Predictive analytics
• Advanced segmentation
• Multichannel data collection
• Real-time data visualizations
• Cross-device analysis
• Monitoring
• Shared audiences
• Website analytics

Pros

• It integrates with a lot of popular marketing platforms.

Cons

• Implementing Adobe Analytics might require some assistance from developers for complex configurations.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.5/5

Ease of Use – 3.9/5

Quality of Support – 4.2/5

Pricing & Plans

The plans aren’t publicly available. You can ask for a quote on their website.

16. Lyssna 

Lyssna offers a comprehensive suite of user research tools designed to empower businesses with a deep understanding of their user base. This data-driven approach helps businesses make informed decisions to improve customer satisfaction.

Features

• Prototype testing
• Preference testing
• Conditional logic
• Unmoderated testing
• 5 second test
• Survey
• First click testing
• Third-party integrations

Pros

• It has an intuitive user interface.
• It has a user panel exceeding 340,000 potential testers.

Cons

• It doesn’t have Likert scale questions within surveys.
• It lacks moderated testing.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.7/5

Ease of Use – 4.7/5

Quality of Support – 4.9/5

Pricing & Plans

It has a freemium plan and the premium plans begin at $89 per month.

17. Heap

Heap markets itself as a user behavior analytics platform that empowers businesses to go beyond basic website and app metrics. This UserInterviews alternative offers a comprehensive suite of features for in-depth user behavior analysis, product adoption tracking, and funnel optimization.

Features

• Audience targeting
• Activity tracking
• Heatmaps
• User interaction tracking
• Trend analysis
• Data visualization
• Funnel optimization
• Session replay
• Referral tracking

Pros

• Heap is praised for its customer support team.

Cons

• Learning the platform takes some time.
• Some users have reported occasional bugs and slower loading times within the platform.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.6/5

Ease of Use – 4.2/5

Quality of Support – 4.3/5

Pricing & Plans

Heap has a freemium plan and the paid plans begin at $3600/year.

18. CleverTap

CleverTap is a UserInterviews alternative platform designed to help businesses cultivate strong customer relationships and foster user loyalty. It empowers businesses to deliver personalized marketing campaigns across multiple channels, including push notifications, email, SMS, and in-app messaging.

Features

• Omnichannel engagement
• Campaign optimization
• Customer experience management
• Automated user segmentation
• Lead nurturing
• Lifecycle optimization
• Campaign management
• Analytics and insights

Pros

• CleverTap allows you to send targeted push notifications to testers.
• It has a user-friendly interface.

Cons

• Setting up CleverTap and integrating it with your existing systems might require more technical expertise.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.4/5

Ease of Use – 4.3/5

Quality of Support – 4.3/5

Pricing & Plans

You can try it free for 30 days, then premium plans start at $99/month.

19. Fullstory

FullStory provides a powerful user session replay and analytics platform that goes beyond simple user testing. It gives companies the ability to see customer behavior in real-time and spot any problems with their online products or services.

This UserInterviews alternative can give you a deeper understanding of user behavior and optimize your digital products for better user engagement.

Features

• A/B testing
• Heatmaps
• User journey mapping
• Screen recording
• Click tracking
• Analysis
• Customizable reports

Pros

• You can prioritize user sessions based on specific filters, saving time by focusing on recordings that reveal potential issues or user frictions.
• FullStory integrates effortlessly with your existing tools, such as Zendesk and Google Analytics.

Cons

• Setting up FullStory requires a bit more effort.
• For companies with budget limitations, FullStory’s pricing might be on the higher end.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.6/5

Ease of Use – 4.4/5

Quality of Support – 4.3/5

Pricing & Plans

FullStory doesn’t offer a free plan, but they do provide a 14-day free trial. The premium plan starts at $299 per month.

20. Trymata

Trymata is a user research platform designed to conduct both unmoderated and moderated remote usability testing.

This UserInterviews alternative allows businesses to gather valuable user feedback on their websites and apps without the need for users to visit a physical lab setting.

Features

• Unmoderated testing
• Geotargeting
• Website usability testing
• Prototype testing
• Surveys
• Mobile application testing
• Analytics

Pros

• It has a user panel with more than 500,000 potential testers.

Cons

• The UI isn’t the most visually appealing.
• Some users report difficulty navigating the app.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 3.6/5

Ease of Use – 3.2/5

Quality of Support – 3.1/5

Pricing & Plans

It comes with a free trial, with personal plans starting at $99/month.

21. Lookback

Lookback is a user research platform specifically designed for designers and product managers to conduct in-depth, moderated remote user testing making it another alternative to UserInterviews.

Features

• Prototype testing
• Moderated test
• Unmoderated test
• Live sharing
• Screen recording
• Analytics

Pros

• You can conduct live user testing sessions remotely.
• Lookback’s live streaming allows you to share user testing sessions with colleagues in real-time.

Cons

• Lookback currently doesn’t offer a free plan.
• It doesn’t offer its own user panel for recruiting test participants.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 3.4/5

Ease of Use – 3.5/5

Quality of Support – 2.1/5

Pricing & Plans

You can test it free for 60 days, then paid plans start at $344 per month.

22. Perfecto

Perfecto offers a codeless mobile app testing platform designed to streamline the testing process. It caters to businesses seeking an efficient solution to ensure their mobile apps function flawlessly across various devices and browsers.

Features

• Model-based testing
• Performance testing
• Third-party integrations
• Heatmaps
• Supports parallel execution
• Customizable reports
• Bug tracking

Pros

• Perfecto has a vast collection of real devices and virtual machines within its testing grid
• It offers cloud-based access to its platform, enabling you to conduct end-to-end testing from any location

Cons

• It has a learning curve.
• It is too costly for companies with limited budgets.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.4/5

Ease of Use – 4.2/5

Quality of Support – 4.4/5

Pricing & Plans

It has no free tier, but premium plans start at $83/month.

23. CrazyEgg

CrazyEgg is a user behavior analytics platform designed to help businesses gain valuable insights into how users interact with their websites.

It offers a combination of qualitative and quantitative data to inform data-driven design decisions and optimize the user experience.

Features

• Heatmaps
• Scroll maps
• Session recordings
• Snapshot reporting
• Surveys

Pros

• It has an effortless setup and use process.
• CrazyEgg offers various report export options.

Cons

• CrazyEgg’s heatmaps currently don’t track mouse movements.
• It doesn’t offer a free plan.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.5/5

Ease of Use – 4.5/5

Quality of Support – 4.1/5

Pricing & Plans

It has no free plan but a free trial is available; paid plans start at $49/month.

24. ContentSquare

ContentSquare is a comprehensive user experience (UX) analytics platform designed to equip businesses with the data they need to optimize their digital products and deliver exceptional user experiences.

Features

• Struggle analysis
• Customer journey analysis 
• Monitoring
• Feedback management
• Zone-based heatmaps
• Session replay 
• Issue tracking
• Form analysis

Pros

• You can eliminate content silos thanks to its integration options.

Cons

• Some users have reported occasional performance issues, particularly when dealing with very high volumes of data.
• Users occasionally report minor bugs within the platform.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.8/5

Ease of Use – 4.4/5

Quality of Support – 4.9/5

Pricing & Plans

The plans aren’t publicly available. You can ask for a quote on their website.

25. Testlio

Testlio offers comprehensive moderated software testing services designed to ensure the quality and functionality of web and mobile applications.

They cater to businesses seeking a flexible approach to testing, providing both unmoderated and moderated service options.

Features

• Test case management
• Software testing management
• Performance testing
• Model-based testing
• Supports parallel execution
• Automated testing

Pros

• They prioritize user feedback and actively incorporate new features.
• They have testers from all across the globe.

Cons

• It takes some time to get used to the UI.
• Setting up a testing project on Testlio is more complex compared to some competitors.

Reviews

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 5.0/5

Ease of Use – 5.0/5

Quality of Support – 5.0/5

Pricing & Plans

The plans aren’t publicly available. You can ask for a quote on their website.

Wrapping Up

Now that you know about the other options beyond User Interviews you can finally choose the perfect platform for you. Remember, the ideal platform aligns with your specific research goals. Clearly define your target audience and project requirements to narrow down your options.

If UXtweak made it to your list of favorites, don’t hesitate to create a free account and give it a try! ⬇️

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