User Interviews Pricing in 2025 [w/ Reviews & Alternatives]

Quick answer: how much does User Interviews cost?

Based on data from Vendr, User Interviews costs about $8,410 annually for their platform, with per-session prices typically ranging from $36 to $49 depending on the plan. The final cost would depend on the number of sessions and the specific features you select.

Recruit pricing plans

The Recruit product is designed for teams focused on recruiting participants for studies and conducting user research with a smaller scale. The focus here is on recruiting participants from a large pool (5+ million participants), with custom criteria and audience targeting features, and running studies through screener surveys and incentive distribution.

Pay As You Go ($49 per session, paid per session)

This plan is ideal for teams that need flexibility, allowing you to pay for research sessions as you go. You can recruit participants from a large pool and use rich targeting and screening options, making it perfect for occasional or smaller-scale research projects.

Essential ($36 per session, for 150 sessions, billed annually)

Designed for teams that conduct regular research, this plan offers a discounted rate when you commit to 60 or more sessions annually. It includes all the key features of the Pay As You Go plan, with added benefits like re-inviting past participants and access to customer support.

Custom (starts at the lowest rate, for 250 sessions, billed annually)

The Custom plan is tailored for teams with high-volume research needs, starting at 250 sessions. It offers negotiable terms, discounted packages, and additional support features like enterprise-level customer success management and security reviews, making it ideal for larger organizations.

Research hub pricing plans

The Research Hub product is aimed at teams needing advanced tools for managing user research at scale, with an emphasis on participant management and collaboration. This product provides features like CRM tools, panel management, dynamic segments, and advanced panel features (e.g., multiple teams & panels, nurture campaigns, and data integrations).

Workflow (starts at 3 seats, plus unlimited collaborators)

This plan is designed for teams that need to automate their research workflows. It includes features like screeners, scheduling automation, incentive distribution, email automation, and data consent notices. It’s ideal for managing and streamlining user research tasks.

CRM (starts at 1,000 contacts in your participant CRM) 

The CRM plan is built for teams needing advanced participant management and automation. It offers tools for panel management, dynamic segments, and opt-in forms, along with integrations with various research tools. This plan is focused on managing large participant databases and automating processes at scale.

What do users say about User Interviews?

Users generally appreciate User Interviews for its ease of recruiting participants and the ability to streamline the scheduling and communication process for research projects. However, some negatives include:

Limited features beyond recruiting, which affects the platform’s overall utility for companies needing more comprehensive research tools.

Lack of advanced filtering options, which makes it harder to precisely target specific participant profiles, potentially leading to less accurate or relevant research outcomes.

Inability to message all participants at once, which can slow down communication, particularly in larger and remote studies, impacting efficiency and coordination.

Main User Interviews alternatives

1. UXtweak’s User Panel

UXtweak is a comprehensive, all-in-one platform for user research that includes a user panel with millions of participants from over 130 countries. It offers a wide range of UX research tools, including usability testing, user interviews, prototype testing, A/B testing, and tree testing. One of UXtweak’s main advantages is that it allows researchers to recruit, schedule, conduct, and analyze user interviews all within a single platform.

Pros: Extensive test options, integrated research tools, flexible recruitment, high-quality participant pool with audits and quality checks.
Cons: Steep learning curve, though we are actively working to reduce this with helpful educational videos and guides.
Pricing: Paid plans start at 1,356€ annually.

2. UserTesting

UserTesting is one of the most widely recognized platforms for user research, offering tools for both moderated and unmoderated testing. It supports website, mobile app, and prototype testing, along with card sorting and tree testing, though some features are exclusive to higher-tier plans.

Pros: Extensive testing options, good-quality participant pool, large-scale capabilities.
Cons: Expensive, with additional costs for using custom users, and some features are only available on higher plans.
Pricing: Starts around $50,000 annually.

3. UXArmy

UXArmy is a cloud-based user research platform that offers a variety of testing methods, including moderated and unmoderated tests, card sorting, and tree testing. It allows businesses to scale their user research efforts with flexible pricing and customizable branding.

Pros: Scalable, customizable branding, frequent feature updates based on user feedback.
Cons: User interface needs improvement for better navigation.
Pricing: Paid plans start at $1,188 annually.

The best User Interviews alternative – UXtweak’s User Panel

UXtweak’s User Panel offers a clear and effective approach to participant recruitment, providing numerous benefits to make the research process more efficient and reliable. Now, let’s take a closer look at some of the key benefits that can enhance your research experience.

Benefits of our panel

• Fixed price, no surprises: With UXtweak, you get a fixed price when creating your recruitment order, with no surprises later.
• Get exactly what you order: UXtweak guarantees that the number of participants you request will be delivered as promised.
• Every recruiting handled by an expert: Each recruitment is managed by a dedicated expert who oversees the entire process.
• Quality guarantee: UXtweak checks responses to meet strict standards. If any response doesn’t meet the criteria, it will be replaced, making sure that your data stays relevant and on target for your research objectives.
• Study audit included: Before proceeding with payment, UXtweak conducts a thorough audit of your study.

UXtweak’s User Panel vs User Interviews (vs. UserTesting)

In this section, we’ll highlight the differences between the panels of User Interviews, UXtweak, and for your convenience, also include a comparison with UserTesting.

What users say about UXtweak 

Users of UXtweak appreciate our comprehensive analytical outputs, the convenience of having all their UX tests in one place, and a great user panel with features like in-depth study audits. Here’s what was said about us:

UXtweak pricing 

• Free Plan (€0/month) – ideal for those starting out with UX research tools, offering 15 responses per month, 1 active study, and 14-day access to results, all at no cost.
• Basic Plan (€113/month, billed annually) – perfect for small teams needing core UX research tools, featuring 50 responses per month (expandable), 1 active study (expandable), unlimited tasks per study, and 12-month data retention.
• Custom Plan (Price on request) – designed for organizations with advanced research requirements, offering unlimited active studies and tasks, customizable responses, live interviews, and full access to a global user panel.

Final Decision: Is User Interviews the right tool for you?

Users generally appreciate User Interviews for its user-friendly interface, efficient participant recruitment, and powerful targeting features. However, some users mention the platform’s limitations, particularly the lack of built-in UX research tools and the high cost of per-session pricing. Additionally, there are challenges in finding very specific participants and the inability to message all participants at once. Despite these drawbacks, many users find the platform invaluable for its streamlined recruitment process. If comprehensive UX research tools and flexibility are more important for your team, exploring alternatives like UXtweak might be a better fit.

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