Key insights
👉 In UserTesting, certain features like card sorting, tree testing, prototype testing, and user interviews are exclusive to advanced plans. However, UXtweak makes these features available across all their plans.
👉 User Interviews is not all-in-one UX research platform; it focuses on recruiting and participant management.
👉 Each platform features advanced participant recruitment criteria for those using their panels to find users.
👉 UserTesting provides the option to bring your own users to its platform, but this feature incurs extra charges. On the other hand, UXtweak allows you to do the same without any additional fees.
👉 Cost efficiency and convenience are key issues with User Interviews; using an all-in-one platform with all necessary functionalities is more advantageous.
👉 UXtweak is an all-in-one platform for researchers, offering a large User Panel with millions of reliable participants from 130+ countries.
🐝 Register for a free account now and see for yourself!
Important note 1: This review site presents information relevant for researchers, not for participants in the user panel.
Important note 2: User Interviews is not an all-in-one UX research platform, but it solves recruiting and participant management.
User Interviews and UserTesting Alternative: UXtweak
UXtweak, an alternative to User Interviews and UserTesting, provides a user research platform with tools designed to enhance website and app usability, from prototypes to live versions, resulting in improved customer satisfaction.
It offers various research and recruiting tools, along with a participant management solution. With flexible and affordable pricing options, it serves as an excellent platform for researchers.
Features and capabilities
In the table below, we compare the key tools and features offered by each platform.
It’s important to note that User Interviews doesn’t include any UX research tools. However, it does support multiple integrations with other tools that provide functionalities for moderated studies, concept testing, and survey creation. Of course, the researcher must pay for all these integrated tools separately.
Features | User Interviews | UserTesting | UXtweak |
Website Usability Testing | ✗ | ✓ | ✓ |
Mobile Apps Testing | ✗ | ✓ (iOS, Android, and TestFlight, no SDK installation required) | ✓ |
Prototype Testing | ✗ | ✓ (only on the Ultimate plan, Adobe XD, Invision integrations) | ✓ (Compatible with Figma, InVision, Axure) |
Card Sorting | ✗ | ✓ (only available on Ultimate plan or as an add-on) | ✓ (available on all plans) |
Tree Testing | ✗ | Remote | ✓ |
Preference Testing | ✗ | ✗ | ✓ |
First Click Testing | ✗ | ✗ | ✓ |
5 Second Testing | ✗ | ✗ | ✓ |
A/B Testing | ✗ | ✗ | ✓ |
Moderated/User Interviews | ✗ | ✓ (Advanced plan and higher) | ✓ (on Enterprise plans) conduct directly in one platform* |
Session recording | ✗ | ✗ | ✓ |
Survey | ✗ | ✗ | ✓ |
Website recruiting widget | ✗ | ✗ | ✓ |
Branching logic (conditional logic) | ✗ | ✗ | ✓ |
*UXtweak offers built in features to recruit, schedule, conduct, and analyze user interviews or any other moderated studies.
🐝 See demos of UXtweak tools, and try out how the respondents would see your studies and the analytics capabilities of UXtweak:
Participant recruitment and management capabilities
Here is a detailed comparison table showcasing the user recruitment and participant management features of User Interviews, UserTesting, and UXtweak:
Capabilities | User Interviews | UserTesting | UXtweak |
Price per participant | Starts at $49 | Starts at $39 | Starts at $10 |
Panel size | 4+ milion | 400+ thousand users | 155 million participants |
Country coverage | 8+ countries | 30+ countries | 130+ countries |
Advanced Targeting criteria | ✓ | ✓ | ✓ (2000+ attributes) |
Automatic QA of responses | ✓ | ✓ | ✓ |
Expert audit | ✗ | ✗ | ✓ (Included with each order from User Panel) |
Ability to bring your own users | ✗ | ✓ (costs credit) | ✓ (for free) |
Participant management solution | ✓ | ✓ Advanced plan and higher | ✓ Available on all plans |
The table shows that UXtweak offers the most cost-effective solution with a wide selection of participants. It includes a large number of real users from various countries and numerous targeting attributes for precise audience recruitment. UXtweak also provides additional services like automatic QA of responses and expert audits of recruitment orders from the User Panel.
Pricing and plans comparison
Next, we’ll compare the plans and pricing options to help you find the best fit for your needs.
User Interviews pricing and plans
- RECRUIT Pay As You Go: For teams doing occasional research.
- $49/session
- RECRUIT Essential: For teams doing ongoing research.
- $36/session
- RECRUIT Custom: For teams doing a high volume of research.
- Custom pricing
It’s important to remember that User Interviews doesn’t come with built-in UX research tools.
While it does support integrations with other platforms for functionalities like moderated studies, concept testing, and survey creation, you’ll need to pay separately for each of these additional platforms.
UserTesting pricing and plans
UserTesting also offers three pricing plans:
- Essentials – is a basic plan for simple user feedback collection.
- Advanced – for more extensive testing and research, including all core features.
- Ultimate – is a premium plan with advanced features.
The exact cost depends on your specific needs and is determined after consulting with their sales team. However, it generally starts at $50,000 annually.
UXtweak pricing and plans
- Starter Plan: Free
- Plus Plan: $708/year ($59 monthly).
- Business Plan: $1,812/year ($151 monthly).
- Enterprise Plan: Starts at $5,000/year.
Subscription options are typically annual with monthly payments available; plans can be easily changed or canceled. Check UXtweak’s pricing page for more details.
Customer satisfaction
All three platforms have earned customer trust, as shown in reviews on Capterra:
User Interviews | UserTesting | UXtweak | |
Overall Score | 4.4/5 | 4.5/5 | 4.8/5 |
Ease of Use | 4.2/5 | 4.4/5 | 4.7/5 |
Customer Support | 4.8/5 | 4.3/5 | 5/5 |
Value for money | 4.3/5 | 4.5/5 | 4.8/5 |
Once again, UXtweak excels, achieving the highest score in all categories.
Support options
What support options do User Interviews and UserTesting offer their customers?
Support options at User Interviews
User Interviews provides customer support through the following:
- Help for Researchers
- Articles on recruiting participants using the platform and its tools.
- Help for Participants
- Articles on how to earn money by joining the research panel and participating in studies.
Additionally, you can contact User Interviews by filling out their support form.
Support options at UserTesting
UserTesting offers educational resources, including documentation, FAQs, video tutorials, and checklists. They provide two levels of support:
- Standard Support: Includes Email, Chat, and Phone support 24/7, excluding major holidays.
- Premier Support: Adds Priority Email, Live Chat, and Phone support during holidays and working weeks.
Support options at UXtweak
UXtweak provides all of the support options mentioned above and moreover, offers consulting and audits with an internal team of expert UX researchers – learn more in UXtweak UX research consulting.
💡 Pro Tip
Still can’t decide? We have a list of 20 UX testing platforms. Go check it out.
Conclusion
👉 User Interviews has limitations such as difficulties in finding specific candidates, messaging quirks, and limited functionalities like filtering screener questions and bulk messaging. Researchers may need additional tools, complicating workflows and increasing costs.
👉 UserTesting offers to bring your own users but charges extra, has respondent quality issues, platform stability concerns, and is generally expensive.
Check out the UserTesting reviews and User Interviews reviews to learn more!
👉 UXtweak, however, provides a comprehensive solution with its own reliable user panel and expert audits. It includes functionalities like moderated testing, mobile usability testing, website testing, and session recording. It also allows you to bring your own users without extra fees, offering a streamlined and cost-effective option for researchers.
