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Userbrain Reviews: Pros, Cons & More

Userbrain Reviews: Pros, Cons & More
Jana Filusova
•  05.07.2024
This article compiles user feedback on Userbrain, providing a clear view of its pros and cons to help UX professionals determine if it meets their needs.

Important note: This review site presents information relevant for researchers, not for participants in the user panel.

What is Userbrain?

Userbrain is a user testing service that helps businesses gather feedback from real users as they interact with websites, applications, or prototypes. The platform offers a pool of testers for usability tests, providing insights into user experience to inform design and development decisions.


Key Features of Userbrain

What do people think about Userbrain?

Pros and cons on this section were formulated by aggregating user feedback from platforms like Capterra.com and G2.com.


  • Rapid Responses: Quick turnaround for receiving test results.
  • Easy Setup: Simple to start and configure tests.
  • Lightweight and Intuitive: Fast and user-friendly platform.
  • Excellent Customer Support: Prompt and effective assistance.

Reviews: What do you like best about Userbrain?

👌 ”Rapidity of responses. Easy to start a test and set it up.”

– Clare M., Source: Capterra

👌 ”The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs.”

– Katie K., Source: Capterra

👌 ”I have found their customer support team especially outstanding – they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.”

– Verified Reviewer, Source: Capterra

Pros in a nutshell

Users appreciate Userbrain for its rapid response times, easy test setup, and a lightweight yet versatile platform. They also praise its ability to support diverse testing needs and the excellent customer support they receive.


  • Inconsistent User Feedback: Some testers provide minimal input or use the wrong devices for tests.
  • Demographic Limitations: Lacks detailed demographic sections like income and location.
  • Complex Payment Models: Subscription and payment plans can be confusing.
  • Unreliable Testers: Occasional poor-quality testers, though they are reimbursed by customer support.
  • Invitation Process: Inviting own testers could be more streamlined, such as through bulk or automated email invitations.

Reviews: What do you dislike about Userbrain?

👎 ”Some users just don’t actually say much they just read it all out again. Some suers do desktop tests on mobile. This must be prevented. English users tending to be more articulate than US. Lack of demographic section eg income, location in more depth.”

– Clare M., Source: Capterra

👎 ”The payment and subscription models are not always easy to understand. I’ve had a number of bad testers, but thankfully they have been reimbursed by customer support.”

– Katie K., Source: Capterra

👎 ”It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature).”

– Verified Reviewer, Source: Capterra

Cons in a nutshell

Userbrain faces issues with inconsistent user feedback, lacks detailed demographic sections, and has complicated payment models. Users also encounter occasional unreliable testers and find the tester invitation process could be more streamlined.

Identifying potential alternatives for Userbrain


UXtweak is a versatile user research tool offering features like moderated testing, first-click testing, and advanced mobile testing in a single platform. It also includes tools for recruitment and participant management. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.

UXtweak customer testinomial Stephanie Walter

🐝 Tip: For more alternatives, explore the Userbrain alternatives article for a comprehensive list of options.

Key Features of UXtweak

Reviews: What do you like best about UXtweak?

👌 “I love how easy and quick it is to set up the tests. To import the prototype from Figma you just need a link. It imports all your transitions directly from Figma or you can choose to connect the screens manually during setup. The analytics are great, you can easily filter out specific respondent groups, based on different criteria, and analyze results for each of them. I like that you can get a great amount of qual and quant insights without having to spend hours on the manual analysis.

– Syuzana G., Source: G2

👌 “We used UXtweak to test usability of our mobile app’s interface and it helped greatly. We were able to recruit a rather niche audience of participants directly in the app, which honestly saved a lot of time. The study had great analytics for each task of our test. There are also recordings for each session that you can come back to for further analysis.”

– Emilly S., Source: G2

👌 “Their card sorting feature. It’s a great tool that offers an incredible amount of analytics and features for such a price.”

– David, Source: G2

Need to conduct moderated research?

With UXtweak you can recruit, schedule, conduct, and analyze user interviews or any other moderated studies directly in one platform.

Try our Freefrom Interview tool for user interviews or use Study Interviews to run any UXtweak studies moderated (eg. moderated card sorting, moderated website testing…).

Moderated testing supports multiple recruitment methods:

  • Bring your own participants
  • Access prequalified participants from a global User Panel in 130+ countries
  • Turn site visitors into participants with Onsite Recruiting
  • Use your custom panel with Own Database

Reviews: What do you dislike about UXtweak?

👎 “The UI of the study setup could use a face lift, it’s quite outdated.”

– David, Source: G2

👎 “There is currently nothing we dislike about UXtweak, as we always get enough insights about our products that we can implement into the practice straight away.“

– Matej K., Source: G2

👎 “Sometimes it takes time to import Figma prototypes. I guess because of API. Also, the interface of UXtweak should be a little bit more designed. Their site is very modern, but the application can also be redesigned. But it is functional and easy to use.“

– Denisa M., Source: G2

Try UXtweak for free!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

Register for the free plan


When choosing a platform, consider cost-effectiveness. Find one that meets your needs without exceeding your budget. Here’s how the reviewed platforms compare on affordability.


  • Starter Plan: €1,188 per year; 36 testers, rollover for unused testers, one admin, five collaborators, cancel anytime.
  • Pro Plan: €3,588 per year; 120 testers, rollover, three admins, 20 collaborators, cancel anytime.
  • Agency Plan: €9,588 per year; 360 testers, rollover, 20 admins, 50 collaborators, cancel anytime.
  • Pay As You Go: €45 per tester, no minimum purchase.
  • Enterprise Solutions: Custom pricing, available upon request.


  • Starter Plan: Free
  • Plus Plan: $708/year ($59 monthly).
  • Business Plan: $1,812/year ($151 monthly).
  • Enterprise Plan: Starts at $5,000/year.

Subscription options are typically annual with monthly payments available; plans can be easily changed or canceled. Check UXtweak’s pricing page for more details.

Userbrain reviews and ratings on review platforms

For an unbiased comparison, we used data from G2, Capterra, and TrustRadius. These platforms feature B2B SaaS reviews where buyers rate and evaluate software.

Review Site









Decision-Making Guide: Is Userbrain Right for Your Team?

Userbrain offers several advantages, including rapid response times, easy test setup, and excellent customer support. However, it also has notable drawbacks such as inconsistent user feedback, limited demographic details, complex payment models, occasional unreliable testers, and a cumbersome invitation process.

When comparing Userbrain with UXtweak, UXtweak stands out with its broader range of features, clearly set pricing, and equally fantastic customer support. Most importantly, UXtweak has reliable participants, a critical factor that can significantly influence the results of your study. This reliability, coupled with its comprehensive feature set, makes UXtweak a more effective choice for UX professionals seeking accurate and actionable insights.

People also ask (FAQ)

What is Userbrain?

Userbrain is a user testing service that helps businesses gather feedback from real users as they interact with websites, applications, or prototypes. The platform provides a pool of testers that can be used to conduct usability tests, offering insights into user experience to inform design and development decisions. With various plans, including pay-as-you-go and subscription options, Userbrain enables companies of all sizes to improve their products based on actual user data and behaviors.

If you like Userbrain’s features, yet you are still not entirely convinced, check out our selection of the best Userbrain Alternatives.

I want to try UXtweak. What should I do?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research or get in touch with our product experts to discuss your needs.

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