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Userbrain vs UserTesting: Which is the better tool?

Userbrain vs UserTesting: Which is the better tool?
Jana Filusova
•  07.04.2024
Choosing between Userbrain and UserTesting? While Userbrain offers real-time user interactions, UserTesting has a decade-long legacy of capturing genuine feedback. But don't overlook UXtweak, a modern platform with a diverse toolkit and user-friendly interface. This article breaks down what each brings to the table to help you make an informed choice.

In this article, you can find a comparison of Userbrain and UserTesting, outlining their advantages, disadvantages, features, and pricing. We also touch on customer satisfaction and introduce an alternative worth exploring.

Key insights

👉 Userbrain’s scope is primarily mobile and website usability testing, offering a focused but narrow set of features.

👉Some features like card sorting, tree testing, and prototype testing are reserved for premium plans on UserTesting, but are available on all UXtweak plans. Userbrain limits its offering to prototype testing.

👉 UserTesting provides quick insights with most studies finishing within an hour – convenient for tight schedules, though it comes at a premium cost.

👉 Userbrain has basic demographic filters that may not be precise enough for targeted user research. UserTesting includes more detailed filters on higher-tier plans. UXtweak provides advanced filters for all users, allowing for a more specific selection of study participants.

👉 UXtweak plans offer more features at a lower price, offering better value for money.

👉 On capterra UXtweak leads with a 4.8 out of 5 review score, followed closely by Userbrain at 4.6 and UserTesting at 4.5.

🐝 Register for a free account now and see for yourself!

Userbrains’ & UserTesting’s alternative – UXtweak

UXtweak is an alternative to Userbrains and UserTesting. It is an all-in-one user research platform full of powerful tools for improving the usability of websites and apps, from prototypes to production.

UXtweak

You will find it offers a great selection of research and recruiting tools as well as a participant management solution paired with flexible and affordable pricing options you might find it provides a great alternative.

Experience UXtweak’s demos for a firsthand look at user interactions and analytics

Try Tree Testing✔️

Tree Testing
Try Tree Testing✔️

Try Website Usability Testing🔥

Website Testing
Try Website Usability Testing🔥

Userbrain vs UserTesting: Features and Capabilities

Check out the comparison table to see the differences between Userbrain, UserTesting, and UXtweak. You’ll notice UXtweak has many features the others don’t. But it’s all about what fits your study’s needs best, so take a look and choose the tool that aligns with your research objectives.

Features

Userbrain

UserTesting

UXtweak

Website Usability Testing

Mobile Apps Testing

✓ 

(iOS, Android, and TestFlight, no SDK installation required)

Prototype Testing

(only on the Ultimate plan, Adobe XD, Invision integrations)

(Compatible with Figma, InVision, Axure)

Card Sorting

(only available on Ultimate plan or as an add-on)

(available on all plans)

Tree Testing

 (only on the Ultimate plan or as an add-on)

Preference Testing

First Click Testing

5 Second Testing

A/B Testing

Moderated/User Interviews

✓ 

(Advanced plan and higher)

(on Enterprise plans)

conduct directly in one platform*

Session recording

Survey

✓ 

Website recruiting widget

Branching logic (conditional logic)

*UXtweak offers built in features to recruit, schedule, conduct, and analyze user interviews or any other moderated studies.

UXtweak stands out by offering a suite of specialized features like Tree Testing, First-Click Testing, and the Five-Second Test, which are often not found together in other user testing platforms.

Need to conduct moderated research?

With UXtweak you can recruit, schedule, conduct, and analyze user interviews or any other moderated studies directly in one platform.

Try our Freefrom Interview tool for user interviews or use Study Interviews to run any UXtweak studies moderated (eg. moderated card sorting, moderated website testing…).

Moderated testing supports multiple recruitment methods:

  • Bring your own participants
  • Access prequalified participants from a global User Panel in 130+ countries
  • Turn site visitors into participants with Onsite Recruiting
  • Use your custom panel with Own Database

Userbrain vs UserTesting: Participant Recruitment and Management Capabilities

The table shows how Userbrain, UserTesting, and UXtweak find and manage people for usability studies.

Capabilities

Userbrain

UserTesting

UXtweak

 Price per participant

Starts at $39

Starts at $39

Starts at $10

Panel size - country coverage

100 countries

35 countries

130+ countries

Advanced Targeting criteria

(2000+ attributes)

Automatic QA of responses

Expert audit

(included with each order from User Panel)

Ability to bring your own users

(in every subscription plan)


(for a certain price)

(for free)

Participant management solution 

(advanced plan and higher)

✓ 

(available on all plans)

Userbrain vs UserTesting: Pricing and Plans Comparison

When picking a platform, it’s key to consider cost-effectiveness. You’ll want one that fulfills all your research needs without straining your budget. Here’s what our reviewed research platforms offer in terms of affordability.

Userbrain – pricing and plans

Userbrain presents a variety of pricing plans, with the choice to pay yearly or monthly (at a 20% higher rate):

  • Starter Plan: €948 per year
    • Get 36 testers, rollover for unused testers, one admin, five collaborators, with an anytime cancellation option.
  • Pro Plan: €2,868 per year
    • Offers 120 testers per year, rollover unused testers, three admins, 20 collaborators, and you can cancel anytime.
  • Agency Plan: €7,908 per year
    • Includes 360 testers annually, with rollover, 20 admins, 50 collaborators, and, again, the freedom to cancel any time.

For those who prefer not to subscribe, there’s a Pay As You Go option costing €39 per tester with no minimum purchase required.

For specialized needs, such as larger teams or specific payment preferences, Userbrain also offers tailored Enterprise solutions upon request.

UserTesting – pricing and plans

UserTesting’s pricing details are not publicly disclosed, leading to some frustration for those comparing costs. Their model includes three main plans:

  • Essentials: Good for basic feedback without advanced features like card sorting and detailed demographics.
  • Advanced: Offers more testing and reporting options, including mobile app support and detailed user analysis.
  • Ultimate: The most comprehensive, with additional features for in-depth insights.

Prices are customized; direct inquiry is necessary. Annual costs start around $30,000, with a more typical spend closer to $50,000, varying with additional services and team size.

UXtweak – pricing and plans

UXtweak offers various pricing plans to suit different user testing needs, with even a free Starter plan for small projects. Here’s a quick outline:

  • Starter Plan: Absolutely free
    • Tt’s perfect for limited testing with access to all tools, one active study, and up to 30 responses per month.
  • Plus Plan: $708 per year,
    • This plan suits individual researchers, offering 200 responses per month, unlimited studies, and a year of data retention.
  • Business Plan: $1,812 per year,
    • It’s aimed at small to mid-sized businesses with unlimited studies, 1,000 responses per month, and enhanced support.
  • Enterprise Plan: Starting at $5,000 per year
    • This plan is customizable for demanding clients, with unlimited responses and real users, and personalized support.

All these plans are based on annual billing. Monthly plan is also available for those who prefer flexibility, and you can switch plans or cancel anytime. For a detailed comparison of all the features included in each plan, you can visit the UXtweak pricing page.

Try UXtweak for free!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

Register for the free plan

Userbrain vs UserTesting: Customer Reviews

To provide you with a fair evaluation of the three discussed platforms, we’ve included a table that’s been put together using information from capterra.com. This site, much like G2, compiles reviews from users across different platforms.

Userbrain

UserTesting

UXtweak

Overall Score

4.6/5

  4.5/5

 4.8/5

Ease of Use

 4.6/5

4.4/5

4.7/5

Customer Support

4.7/5

4.3/5

5/5

Value for money

4.4/5

4.5/5

4.8/5

Source: capterra.com 

Userbrain:

  • Pros:
    • Great customer service
    • Friendly price
    • Intuitive setup for usability tests
  • Cons:
    • Low-quality respondents
    • Limited range of tools
    • The task presentation method on the platform can be confusing for users, often causing delays and misunderstandings

Userbrain

Source: G2.com

UserTesting:

  • Pros:
    • Fast responses from the panel
    • SUS scale evaluation available
    • Sentiment analysis in Advanced plan and higher
  • Cons:
    • Low-quality respondents
    • According to customers on Capterra, sometimes the platform glitches during tests 
    • Quite expensive tool

UserTesting

Source: G2.com

UXtweak:

  • Pros:
    • A large variety of tools with top features (eliminates the need for multiple tools)
    • Friendly price
    • High-quality respondents
  • Cons:
    • Getting familiar with the dashboard may require a bit of time
    • The platform’s frequent addition of complex features may pose a challenge for users

UXtweak review 3

Source: G2.com

💡Pro Tip

Check out our Article and find free usability testing tools.

Userbrain vs UserTesting: Support options

What kind of customer support is available for addressing usability issues with Userbrain and UserTesting?

Userbrain:

Userbrain offers support in two main ways, and both can be found in the contact section of their website.

  • Frequently Asked Questions (FAQs): Browse through a list of frequently asked questions for immediate help on common issues for testers and customers.
  • Email Support: For more direct assistance, you can email tester support, customer support, or the sales team, all accessible via the contacts section.

UserTesting:

UserTesting offers support to help users with their questions and issues. Here’s a quick look at the kinds of support they offer:

  • Basic Support:
    • Available to all users
    • Email support available 24/7 during the workweek.
    • Coverage from Sunday 3 pm to Friday 10 pm PT, except major holidays.
  • Enhanced Support:
    • For those on mid-tier plans
    • Includes all Basic Support features.
    • Adds Live Chat and Phone support during the same hours.
  • Premier Support:
    • For top-tier plan users
    • Includes all Enhanced Support features.
    • Offers 24-hour support during workweek and most holidays.
    • Priority in all support channels.
    • One-hour email response time during coverage hours.
    • Ability to book Premier Support Power Sessions for in-depth assistance.
  • Additional Information:
    • Non-customers can book consultations for platform introductions.
    • Premier Support Power Sessions available from Sunday 5:30 pm to Friday 4 pm PT, on a first-come, first-served basis.

UXtweak:

UXtweak not only covers all the previously mentioned support options but also provides consulting services and audits conducted by their in-house team of expert UX researchers. For more details, you can look into UXtweak’s UX research consulting.

Comparing Userbrain and UserTesting: A Summary

  • Userbrain works well for those who need a straightforward testing tool.
  • UserTesting offers a broader range of features and delivers results fast, ideal for when time is tight, but this does come with a higher price tag. However, user feedback suggests occasional dissatisfaction with the quality of testers from both services.
  • In contrast, if you’re after an affordable option with an extensive function suite and dependable testers, UXtweak stands out.
  • Experience the benefits of UXtweak for yourself. 🐝 Register now!

 

People also ask (FAQ)

I want to try UXtweak. What should I do?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research or get in touch with our product experts to discuss your needs.

What is Userbrain?

Userbrain is a user testing service that helps businesses gather feedback from real users as they interact with websites, applications, or prototypes. The platform provides a pool of testers that can be used to conduct usability tests, offering insights into user experience to inform design and development decisions. With various plans, including pay-as-you-go and subscription options, Userbrain enables companies of all sizes to improve their products based on actual user data and behaviors.

If you like Userbrain’s features, yet you are still not entirely convinced, check out our selection of the best Userbrain Alternatives.

What is UserTesting?

UserTesting is a user experience research platform that provides companies with insights into user interactions with their websites, apps, and products. Through the platform, businesses can capture real-time feedback from their target audience, conduct live interviews, and use a range of testing tools to understand user behavior. UserTesting’s offerings aim to help organizations enhance user satisfaction, increase conversions, and make data-driven design decisions by putting their products in front of real users from various demographics and backgrounds.

If you are not quite sure about UserTesting being the right choice for you, make sure to have a look at article about the best UserTesting alternatives!

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