UserVoice, a product feedback tool launched in 2008, runs a robust feature set that enables UX researchers to collect and manage customer feedback, suggestions, and product requests. However, in recent times, UX researchers begin to look for UserVoice alternatives as UserVoice’s pricing model does not accommodate smaller teams and projects.
In this article, we will look at the different UserVoice alternatives that offer product discovery and feedback features that improve how you gather, interpret, and implement user feedback.
We use a table to evaluate each of these tools based on the reviews from Capterra:
Rating | Ease of Use | Quality of Support | Pricing | |
UXtweak | 4.7/5 | 5.0/5 | ✓ Free plan Plus plan - $59 per month | |
Aha! | 4.4/5 | 4.9/5 | ✗ No free plan Paid plan starts at $74 per month | |
Pendo | 4.1/5 | 4.6/5 | ✓ Free plan Paid plan starts at $499 | |
Productboard | 4.4/5 | 4.7/5 | ✓ Free plan Paid plan starts at $25 per month | |
ProductLift | 4.9/5 | 5.0/5 | ✓ Free plan Paid plan starts at $16 per month | |
Canny | 4.8/5 | 4.8/5 | ✓ Free plan Paid plan starts at $50 per month | |
UserTesting | 4.4/5 | 4.4/5 | ✗ No free plan Upon request, starting at $15K/year | |
Feedbear | 5.0/5 | 4.9/5 | ✗ No free plan Paid plan starts at $29 per month | |
GetFeedback | 4.7/5 | 4.6/5 | ✓ Free plan Paid plan starts at $50 per month | |
Hotjar | 4.6/5 | 4.5/5 | ✓ Free plan Paid plan starts at $39 per month | |
Delighted | 4.8/5 | 4.9/5 | ✓ Free plan Paid plan starts at $7 per month | |
Mopinion | 4.8/5 | 4.2/5 | ✓ Free plan Paid plan starts at $229 per month | |
Upvoty | 4.7/5 | 5.0/5 | ✗ No free plan Paid plan starts at $15 per month | |
Frill | 4.9/5 | 4.8/5 | ✓ Free plan Paid plan starts at $25 per month |
14 Top UserVoice Alternatives & Competitors
Here’s a list of our top 14 UserVoice alternatives and competitors that can help you gather, interpret, and act on user feedback.
For each UserVoice competitor, we evaluated based on:
- A short description
- A list of features
- Pros & Cons list
- User reviews
- Pricing
1. UXtweak
UXtweak is the first UserVoice alternative and is an all-in-one user research platform that helps teams conduct product discovery, improve UX, optimize your digital product for better conversions, and collect relevant user feedback.
With UXtweak, you can find out how users interact with your product, where they face issues, what catches their attention, and where they click most often. With that information, you’re able to easily optimize your designs for conversions, and reduce bounce rates.
Key features
- Moderated Testing
- Session replay & heatmaps tool
- Website usability testing
- Prototype testing tool
- Mobile app testing
- Card Sorting & Tree Testing
- Preference testing
- 5-second test
- Survey tool
- First click testing
Try UXtweak tools in action in these demos 👇
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.8/5
Ease of Use – 4.7/5
Quality of Support – 5.0/5
Pros
- Has robust participant recruitment functionality
- Ability to receive feedback directly on your product or website
- Advanced analytics that is easy to read – UXtweak offers a variety of data visualizations that will give you plenty of insights about your users’ behavior
- Has an Intuitive UI – even for a total novice, it’s simple and easy to use
- Free plan available
- Great support team
Cons
- Only supports 14 languages
Pricing & Plans
UXtweak has a free plan available with unlimited time for small projects to help you gather, interpret, and act on user feedback. You can also choose a pro plan for only $59 per month billed annually, perfectly designed for solo businesses and researchers.
2. Aha!
Aha! is the second UserVoice alternative and is a product discovery and feedback tool that enables UX researchers and product teams to set product roadmaps based on strategy, feedback, and what customers value the most. You can collect user feedback and requests, streamline product ideas, and analyze feedback trends to inform future product decisions.
Key features
- Agile Methodologies
- Commenting/Notes
- Task Management
- Issue Management
- Kanban Board
- Crowdsource product feedback
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.4/5
Quality of Support – 4.9/5
Pros
- Aha! has an ideas portal that allows you to collaborate with your customers in a meaningful way
- Prioritizing and managing product roadmaps are very intuitive on Aha!
- Aha! has a live reports functionality that makes presenting feedback to stakeholders very easy
- Aha! is very efficient in feedback tracking and management
- Ability to integrate with external tools like Jira, Slack, etc.
Cons
- Has so many features which makes the learning curve a bit steep
- Experiences lag time due to poor connection that happens often
Pricing & Plans
Aha! helps you to collect and manage feedback on product roadmaps easily with its 30-day trial. They have a paid plan that starts at $24 per month.
3. Pendo
Pendo is the third UserVoice competitor that offers a suite of tools and features that enable UX researchers and product teams to track user behavior, gather feedback, and deliver personalized experiences within web and mobile applications. Pendo seeks to help you understand successful user behaviors and drive users to the features that benefit them the most through improved customer engagement and a frustration-free experience at the start of every customer journey.
Key features
- Analytics
- Mobile
- In-app Guides
- SaaS Portfolio Insights
- Feedback
- Integrations
- Roadmaps
- Services & support
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.5/5
Ease of Use – 4.1/5
Quality of Support – 4.6/5
Pros
- Has an In-app guide that makes it easy and flexible to set up a feedback channel with templates
- Ability to collect and organize product feedback and feature requests easily
- Provides detailed data for user activity on the platform and the trend analysis
- Ability to sort results based on product type, target groups, and customer behavior, displayed on customized dashboards and easy-to-understand reports
Cons
- Experiences difficulty in tagging look-up or drop-down fields when sorting through results
- Limited control over the data visibility when using a reporting tool
Pricing & Plans
Pendo has a free plan that supports up to 1,000 active users to track and gather user feedback. They have a paid plan that starts at $499.
4. Productboard
Productboard is another UserVoice alternative and is a customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for UX researchers and product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with your customers.
Key features
- Task Management
- File Sharing
- Surveys
- Centralize feedback
- Integrations
- Alerts and Notifications
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.4/5
Quality of Support – 4.7/5
Pros
- Ability to collaborate, prioritize, and visualize user feedback into product roadmap
- Ability to gather, tag, and process insights from both customers and internal staff in a team
- Has a public feedback forum that makes it easy to parse the ideas and requirements of customers for product features and keep track of the customer demand for each feature in detail
- Ability to highlight specific parts of a user’s feedback and easily attach it to a relevant feature idea
- Has a portal view functionality that encourages users to provide more detailed feedback
Cons
- Has limited integrations
- Some notes do not have custom fields which leads to a ton of unstructured and poorly searchable data
- Inability to prioritize feature customer requests in a customer segment
Pricing & Plans
Productboard helps you to prioritize what to build next with its free plan available. They also have a paid plan that starts at $25 per month.
5. ProductLift
ProductLift as a UserVoice alternative helps you to prioritize what to create next inside your product aligning with your strategic goals and customer requests. ProductLift as a product discovery and feedback tool, allows you to add structure to your roadmap in real time with live user feedback, create changelogs, share your roadmap, and see an overview of everything that has been developed.
Key features
- Build Roadmaps
- Customize Sections
- Notifications
- Feedback Collection
- Feedback Management
- Prioritization chart
- Analytics and Reporting
- Integration Capabilities
- Customer Engagement
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.9/5
Ease of Use – 4.9/5
Quality of Support – 5.0/5
Pros
- Voting and team collaboration are essential features on ProductLift
- Offers robust analytics and reporting features, allowing you to gain insights into trends, patterns, and sentiment within user feedback data
- Ability to build and manage your product roadmap simply
- Ability to customize feedback forms to collect specific information tailored to a particular user base
Cons
- Authorization with social accounts does not work very well
- Difficulty in managing multiple workspaces
Pricing & Plans
ProductLift enables you to gather, manage, and act on feedback from users with its free plan. They have a paid plan that starts at $16 for org-wide projects.
6. Canny
Canny is another UserVoice alternative that is a product feedback tool that enables you to capture, organize, and analyze product feedback in one place to inform your product decisions. Canny integrates with project management tools and allows you to see which ideas are most popular and prioritize them to build products that align with your users.
Key features
- Collaboration Tools
- Ideation
- Commenting and Notes
- Polls/Voting
- Task Prioritization
- Status Tracking
- Feature request management.
- Feedback analysis
- Product management
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.8/5
Quality of Support – 4.8/5
Pros
- Ability to track feedback, categorize it, and distill user insights to build products that meet customer’s expectations
- Ability to publish status updates to team members and customers in a way that encourages collaboration
- Offers users the ability to track their vote on feature requests in a way that keeps the most important requests at the surface of the system
- It has a clean and simple user interface
Cons
- Difficulty with searching results within a pre-defined category
- Has limited customization options
- Lack of flexibility in email notifications for an existing user base (usually customers).
Pricing & Plans
Canny has a free plan available that makes collecting and managing feedback easy. They also have a paid plan that starts at $50 per month.
7. UserTesting
User Testing is a UserVoice alternative that enables you to see and hear real people share their perspectives as they interact with your brand, products, apps, and prototypes. User Testing makes it easy to quickly find and reach your users, collect, manage and infuse their useful insights early enough in product discovery and after launch.
Key features
- Remote User Testing
- Screen Recording
- Live Conversation
- Panel Participants
- Mobile App Testing
- Surveys
- Demographic Targeting
- Competitor Benchmarking
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.5/5
Ease of Use – 4.4/5
Quality of Support – 4.3/5
Pros
- Ability to generate insights in a short amount of time ensuring that products are aligned with users’ needs
- Ability to customize the details of the types of users you want to get feedback from
- Provides an intuitive user experience
- Ability to mark up feedback videos by taking notes of important thoughts/sections
Cons
- Remote testing still has its limitations as participants can be impatient or misunderstand the questions.
- Data can get clunky when played back on the dashboard.
Pricing & Plans
Information on User Testing’s price is available on request.
8. Feedbear
Feedbear is a product discovery and feedback tool that enables you to collect customer feedback and ideas, prioritize based on user votes, and keep customers engaged with a roadmap and changelog.
Key features
- Feedback Collection
- Voting and Prioritization
- Public Roadmaps
- Customization
- Integration
- Analytics and Reporting
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.8/5
Ease of Use – 5.0/5
Quality of Support – 4.9/5
Pros
- Ability to integrate with other tools for collecting feedback without user login, anonymous or user voting configuration, custom domain feature
- Has customer support
- Offers a user-friendly interface for collecting feedback from customers and users
- Has a voting system that helps to prioritize feature requests based on user demand, ensuring that the most impactful ideas are addressed first
Cons
- Has limited integrations
- Feedback widgets such as custom fields are not available
Pricing & Plans
Feedbear enables you to collect customer feedback and ideas with a paid plan starts at $29 per month
9. GetFeedback
GetFeedback is another UserVoice alternative that automatically collects customer feedback at critical touchpoints in the customer journey. GetFeedback helps you to collect and manage customers’ feedback and drive value for them by adding more context to your surveys and then pushing their feedback into Salesforce.
Key features
- Survey Builder
- Data Import/Export
- Reporting/Analytics
- Listening
- Understanding
- Acting
- Integration
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.7/5
Quality of Support – 4.6/5
Pros
- Offers a great way to solicit feedback from customers with forms
- Ability to integrate with external tools like Salesforce which makes user data reporting very easy
- It is extremely easy to use and navigate through
- Ability to create multiple test buttons and campaigns with data/metrics dashboard to give you analytics and feedback on your test
Cons
- Has limited integrations
- Lacks other functionalities like heat mapping
Pricing & Plans
GetFeedback collects customer feedback at critical touchpoints in the customer journey with their 14-day free trial. You can also choose a paid plan at $50 per month for advanced feedback features.
10. Hotjar
Hotjar is a user behavior and analytics tool that offers product discovery and customer feedback functionalities that help you uncover insights and know your users at every step of their journey, through interviews, behavioral insights, and frequent feedback. It is a great alternative to UserVoice.
Key features
- Heatmaps
- Session Recordings
- Feedback polls
- Surveys
- User interviews
- Integrations
- Funnels
User reviews & rating
The ratings below are solely based on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.6/5
Quality of Support – 4.5/5
Pros
- It is a great tool for understanding how users behave on your site
- Ability to run heatmap tests of web pages to provide insights as to where the users click, scroll, or hover
- Reports in-depth data analytics from user feedback
- Has robust functionality that caters to both small and large projects
Cons
- The user behavioral analysis tool lacks depth
- Inability to isolate elements of feedback on a web page for individual analysis
Pricing & Plans
Hotjar enables you to uncover insights from customer feedback with its free plan. They have a paid plan that starts at $39 per month to access more in-depth functionality.
11. Delighted
Delighted is a product discovery feedback tool that enables you to collect, analyze, and act on feedback about a product. Delighted allows you to create best practice surveys your customers will enjoy responding to, resulting in higher survey response rates and more actionable feedback. It is a great alternative to UserVoice.
Key features
- NPS software surveys
- Feedback Polls
- Customer Satisfaction surveys
- Smileys surveys
- Customer Effort Score surveys
- 5-star surveys
- Upvotes surveys
- Employee Net Promoter Score surveys
- Product/Market Fit surveys
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.9/5
Ease of Use – 4.8/5
Quality of Support – 4.9/5
Pros
- Ability to create customer surveys that include effective questions to ask
- Provides depth to product decisions by tagging and segmenting your feedback for actionable insights
- Ability to reduce churn and fuel growth by routing feedback directly to the people who can take action
- Easy onboarding and implementation with high-quality help center documentation
Cons
- Filter functionality is limited when integrating with external software
- Cannot embed customer reviews directly on website
Pricing & Plans
Delighted makes it easy to gather user feedback with its free plan. They also have a paid plan that starts at $224 per month.
12. Mopinion
Mopinion as a UserVoice alternative is an all-in-one user feedback solution that makes difficult decision-making easy across all your digital touchpoints (web, mobile, and email). It helps you know what users do on a website and discover why they make certain decisions through detailed feedback.
Key features
- Reporting
- Insights & Action
- Multi-Channel Data collection
- Survey/Poll Management
- Dashboards
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.1/5
Ease of Use – 3.8/5
Quality of Support – 4.2/5
Pros
- Ability to collect feedback from diverse touchpoints including websites, mobile apps, email, and more
- Provides real-time reporting and analytics, allowing UX researchers to monitor feedback as it comes in and quickly respond to customer concerns or issues
- Offers advanced feedback analysis features like sentiment analysis and text analytics to gain valuable insights from unstructured feedback data
- It has a free plan
Cons
- Does not display analytics and report properly due to instability of the system.
- Customer support is poor
- Has limited customization options
Pricing & Plans
Mopinion offers you an insight into what users do on a website and discover why they make certain decisions through detailed feedback with its free plan. They also have a paid plan at $229 per month.
13. Upvoty
Upvoty is another UserVoice alternative is a user feedback software that enables you to collect, manage, and prioritize customer feedback. You can create feedback boards where users submit ideas, feature requests, and suggestions for improvement directly and the feedback can be ranked based on the number of upvotes received.
Key features
- Feedback Boards
- Voting System
- Prioritization Tools
- Analytics and Reporting
- Product Roadmap
- Moderation
- Custom Statuses
- Anonymous Mode
- Widgets
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 5.0/5
Ease of Use – 4.7/5
Quality of Support – 5.0/5
Pros
- Easy to implement on both web and mobile
- Provides a centralized place where all user feedback can be accurately captured
- Ability to select and prioritize top upvoted features
- Integrates well with other external tools
Cons
- Management of boards and different status for different types of requests can be difficult
- Inability to create custom statuses
Pricing & Plans
Upvoty allows you to rank user feedback based on the number of upvotes received with its paid plan that starts at $15 per month.
14. Frill
Frill is the last UserVoice alternative and is a customer feedback and roadmap tool that is a cloud-based solution that helps UX researchers collect customer feedback and manage product roadmap, and announcements in one centralized hub. You can collect valuable insights from your customer base in the form of ideas, feature requests, and suggestions directly on the Frill platform.
Key features
- Feedback Collection
- Voting and Prioritization
- Roadmap Planning
- SSO Authentication
- Inline Admin
- Themes
- Automatic Status Updates
- Unlimited Widgets
User reviews & rating
The ratings below are based solely on the tool’s reviews from Capterra:
Overall – 4.7/5
Ease of Use – 4.9/5
Quality of Support – 4.8/5
Pros
- Ability to merge ideas and ensure that all votes are accounted for
- Has an informative announcement widget that helps you review and control oversights in feedback
- Integrates with Webhooks which is efficient tracking single and multiple events
- Has responsive customer support
- It has a free plan
Cons
- Lack of option to disable comments and only have votes on feedback
- Does not have detailed documentation to aid ease of use
Pricing & Plans
Frill allows you to run early product discovery on its free plan. They have a comprehensive paid plan that starts at $25 per month.
Free UserVoice Alternatives & Competitors
Here’s a short list of our free forever UserVoice alternative tools you can use to collect early product feedback:
- UXtweak
- Pendo
- Productboard
- ProductLift
- Canny
- GetFeedback
- Hotjar
- Delighted
- Mopinion
- Frill
Found the best UserVoice alternative for you?
Product discovery and customer feedback are two actions that are essential for a successful digital product launch. Without feedback from your users, you cannot know how well a product or feature aligns with their goals and expectations. Prioritizing customers’ feedback can help build a valuable solution that users will love and add business value to your team and key stakeholders.
You can start collecting early customer feedback by creating a free account on UXtweak and conducting website tests and user behavior analytics to discover where you can improve in your product’s user experience.
