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UserZoom vs Trymata (TryMyUI): Which Tool Wins in 2024?

UserZoom vs Trymata (TryMyUI): Which Tool Wins in 2024?
Jana Filusova
•  05.06.2024
This article compares UserZoom and TryMyUI, two tools for user testing. We'll also highlight a third option for anyone looking for more sophisticated features. Continue reading to identify the ideal tool for your requirements.

UserZoom and TryMyUI alternative, or what sets UXtweak apart?

UXtweak is a user research tool that stands out from UserZoom and TryMyUI. It’s designed to enhance the customer experience for websites and apps, covering everything from prototypes to final products. What makes UXtweak different is its range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.

Features and Capabilities

This section compares the features of three research platforms: UserZoom, TryMyUI, and UXtweak.

👉 UserZoom offers website usability testing, mobile apps testing, prototype testing, card sorting, tree testing, first click testing, A/B testing, integrated user/moderated interviews, survey, onsite recruiting and branching logic.

👉 TryMyUI does not support first click testing, card sorting, branching logic and tree testing.

👉 UXtweak offers all of these features listed above, as well as preference testing. UXtweak also consistently improves their functionality, or offers them at a more affordable price compared to its competitor.
To discover more, check out www.uxtweak.com/features!

🐝 Explore UXtweak’s demos to witness user interactions and analytics in real-time. ⬇

Try Tree Testing ✔️

Tree Testing
Try Tree Testing ✔️

Try Website Usability Testing🔥

Website Testing
Try Website Usability Testing🔥

Participant Recruitment and Management Options

This section shows how UserZoom, TryMyUI, and UXtweak find and manage people taking part in usability studies.

The options supported by UserZoom include user panel and bring your own users, while TryMyUI offers the very same options.
Once again, UXtweak can match both competitors option for option, but also offers expert audit, focusing on providing the highest possible level of quality of insight.

Pricing and Plans Comparison

The pricing options of UserZoom include:

  • UserZoom GO: For individual researchers or small teams. Provides usability testing tools for websites and mobile apps. Includes pre-study recruitment options.
  • UserZoom: Geared towards enterprise teams with advanced capabilities. Offers card sorting, tree testing, surveys, and click tests.Two types of plans available: Quick Start Plans and Enterprise Plans. Pricing starts at $70,000 annually, with details to be clarified in a meeting with UserTesting representatives.

TryMyUI’s approach to pricing is slightly different, consisting of:

  • Personal Plan: $99/month ($1000/year) – Suitable for starting with qualitative feedback. Includes 5 TryMyUI test credits per month (1 TryMyUI test credit = 1 user testing video result from TryMyUI’s tester pool).
  • Team Plan: $399/month ($4000/year) – Designed for small teams, offering both quantitative and qualitative data. Includes 10 TMUI credits and 10 external invites per month (1 external invite = test with your own testers via a private link to the test, not from the TryMyUI tester pool).
  • Enterprise Plan: $2000/month ($20,000/year) – For advanced UX research and design. Includes 30 TMUI credits and 30 external invites per month.
  • Unlimited Plan: $5000/month ($40,000/year) – Provides unlimited test credits and seats, ideal for extensive testing needs.

This can be contrasted with the plans offered by UXtweak, which go as follows:

  • Starter Plan: Free and designed for simple testing tasks, offering access to all features, one active study, and up to 30 responses monthly.
  • Plus Plan: Costs $708 annually ($59 monthly), tailored for solo researchers, including 200 monthly responses, unlimited studies, and data storage for a year.
  • Business Plan: Priced at $1,812 annually ($151 monthly), ideal for small to mid-sized companies, with unlimited studies, 1,000 responses per month, and premium support.
  • Enterprise Plan: Begins at $5,000 annually, for large-scale project needs, providing unlimited responses and custom support, with variable pricing based on requirements. Subscription options are generally yearly, with monthly payment options for added flexibility. Modifying or terminating plans is straightforward. Visit the UXtweak pricing page for more information on plan specifics.

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Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

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Customer Reviews

To fairly evaluate all three platforms, we have added a table with information from capterra.com and G2. These sites collect user reviews of different platforms.

UserZoom

👉 Overall score: 4.2/5

  • Ease of use: 3.9/5
  • Customer service: 4.05/5
  • Value for money: 3.9/5

TryMyUI

👉 Overall score:  3.5/5 

Ease of use:  3.3/5
Customer service:  3.0/5
Value for money: 2.9/5

UXtweak

👉 Overall score: 4.8/5

  • Ease of use: 4.7/5
  • Customer service: 5.0/5
  • Value for money: 4.8/5

Pros and Cons

To explain the ratings awarded to UserZoom, TryMyUI and UXtweak in the table above, we compiled a list of percieved pros and cons for both platforms.

👍 Pros of UserZoom:

  • Easy recruitment of participants: Users appreciate the platform’s ability to recruit participants for studies, simplifying the research process.
  • Data export: UserZoom allows for easy export of data into formats that are simple to analyze, streamlining the data analysis process.
  • Comprehensive features: Despite initial challenges, users find that once they become familiar with UserZoom’s features, it offers a comprehensive suite of tools for conducting research.

Cons of UserZoom:

  • Cost: Many users find UserZoom to be expensive compared to other options available in the market.
  • Limited flexibility in research sessions: It’s not easy to combine devices for one study, leading to the need for more studies than necessary.
  • Additional charges for surveys: While UserZoom has survey capabilities, users note that there are extra charges associated with using this feature.

👍 Pros of TryMyUI:

  • Building Tester Reputation: Testers can earn income and build their reputation for future test invitations.
  • Pricing Flexibility: The ability to upgrade and downgrade plans without contracts or penalties.
  • Easy Tester Replacement: Testers can be replaced easily, ensuring continuous testing.

Cons of TryMyUI:

  • Poor Customer Support: Customer support is unresponsive and difficult to reach.
  • Pricing Issues: Unjustified price hikes and lack of access to recently paid-for data after account closure.
  • Loss of Data Access: Long-term customers may lose access to their test data after account suspension without prior warning or support.
  • Prohibitive Costs: Increasing costs can make continued use unsustainable for some customers.

👍 Pros of UXtweak:

  • Tool Variety: A broad range of tools with advanced features, reducing the need for additional software.
  • Cost-Effective: Offers friendly pricing, making it an economical option.
  • Quality of Respondents: Provides access to high-quality respondents.
  • Questionnaire Flexibility: The platform allows for versatile design options in questionnaires.
  • Audience Sourcing: Integrated within the app, this feature allows targeting specific respondents easily without needing external tools, providing quick responses.
  • Responsive Customer Support: The customer support team is noted for its responsiveness and helpfulness.

Cons of UXtweak:

  • Learning Curve: Initial familiarization with the dashboard may take some time.
  • Feature Complexity: Regular addition of complex features can be challenging for users.

Support Options

When facing usability issues, having access to excellent support options from your selected platform is crucial. To wrap this article up, let’s have a quick look at the support options offered for UserZoom, TryMyUI and UXtweak.

For UserZoom, the following options are available:

UserZoom offers technical support during regular business hours, from 12 a.m. to 5 p.m. Pacific Time, Monday through Friday, excluding U.S. holidays. Support hours may vary for escalated issues. All support requests are tracked and logged, allowing customers to inquire about their request status at any time. Incident priority and response times are determined based on severity, with UserZoom providing timely acknowledgment, resolution efforts, time estimates, and ongoing updates for significant errors.

TryMyUI offers the following:

  • FAQs/Forum
  • Phone Support
  • Email/Help Desk

UXtweak

Goes beyond standard support by offering consulting and audits from our team of skilled UX researchers. Our dedication to quality is reflected in our 5/5 rating on Capterra. Learn more about our UX research consulting services.

Conclusion

While UserZoom and TryMyUI are great tools, UXtweak proves to be a worthy alternative by providing excellent quality at a fantastic value. Whichever tool you pick, in the end, we hope you have enjoyed this article and maybe even found some of the information presented here interesting.
Until next time! 🐝

People also ask (FAQ)

I want to try UXtweak. What should I do?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research, or get in touch with our product experts to discuss your needs.

What is UserZoom (now part of UserTesting)?

UserZoom is a UX research platform for enterprise-level research and testing. It provides tools to make use of both moderated and unmoderated research methodologies, such as live interviews, surveys, click test, usability testing, card sort, and tree test.

Aside from solutions for usability testing and feedback gathering, it also offers capabilities for recruiting your target audience, usability benchmarking, informative architecture research, dashboard creation, and more.

If you like UserZoom’s features, yet you are still not entirely convinced, check out our selection of the best UserZoom’s Alternatives.

What is Trymata?

Trymata is a platform that helps website owners understand user experiences through usability testing. It allows designers and developers to observe where users encounter issues like getting lost, stuck, or confused on a website.

If you are not quite sure that Trymata is the right choice for you, make sure to have a look at the article about the Top 12 TryMyUI Alternatives in 2024.

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