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PlaybookUX vs Lyssna (UsabilityHub): Compare for 2024

PlaybookUX vs Lyssna (UsabilityHub): Compare for 2024
Jana Filusova
•  07.06.2024
This article compares Lyssna and PlaybookUX, two tools for user testing. We'll also highlight a third option for anyone looking for more sophisticated features. Continue reading to identify the ideal tool for your requirements.

Lyssna and PlaybookUX alternative, or what sets UXtweak apart?

UXtweak is a user research tool that stands out from Lyssna and PlaybookUX. It’s designed to enhance the customer experience for websites and apps, covering everything from prototypes to final products. What makes UXtweak different is its range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.

Features and Capabilitie

This section compares the features of three research platforms: Lyssna, PlaybookUX, and UXtweak.
👉 Lyssna offers prototype testing, card sorting, preference testing, first click testing, 5 second testing, survey and branching logic.
👉 PlaybookUX does not support first click testing, 5 second testing and preference testing.
👉 UXtweak offers all of these features listed above, as well as mobile apps testing, onsite recruiting and A/B testing. UXtweak also consistently improves their functionality, or offers them at a more affordable price compared to its competitor.

To discover more, check out www.uxtweak.com/features!

🐝 Explore UXtweak’s demos to witness user interactions and analytics in real-time. ⬇

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Try Website Usability Testing🔥

Website Testing
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Participant Recruitment and Management Options

This section shows how Lyssna, PlaybookUX, and UXtweak find and manage people taking part in usability studies.
The options supported by Lyssna include user panel and bring your own users, while PlaybookUX offers the very same options. Once again, UXtweak can match both competitors option for option, but also offers expert audit, focusing on providing the highest possible level of quality of insight.

Pricing and Plans Comparison

The pricing options of Lyssna include:

  • Free Plan: 2-min tests/surveys, 15 self-recruited responses, 5 monthly interviews, no CSV export.
  • Basic Plan: $900/year or $75/month (billed yearly) – Unlimited tests/surveys/interviews, 3-10 seats (extra cost), 5-minute test/survey limit, unlimited responses, 15 monthly interviews, full panel access, CSV exports.
  • Pro Plan: $175/month (billed annually) or $2100/year – Includes all Basic features plus unlimited test/survey duration, 5-15 seats (extra cost), 30 monthly interviews, response limit option, conditional logic, custom branding.
  • Enterprise Plan: Contact for pricing – Custom solutions with unlimited tests/surveys/interviews, unlimited seats, customizable interview sessions, full panel access, additional enterprise features.

PlaybookUX’s approach to pricing is slightly different, consisting of:

  • Pay as you go: No subscription required, from $59/participant. Includes unmoderated and moderated testing with the PlaybookUX panel, recruitment of consumers and professionals, transcriptions and timestamped note-taking, clips, and highlight reels.
  • Grow: $267 per month (billed yearly), $290 per month (billed monthly). Includes everything in Pay as you go, plus card sorting and tree testing with the PlaybookUX panel, the ability to send your own users unmoderated, card sorts, and tree tests, tags and reactions, universal search, and templates.
  • Scale: $450 per month (billed yearly), $490 per month (billed monthly). Includes everything in Grow, plus moderated testing with your own customers, segmentation, surveys, and live notes (moderated).
  • Enterprise: Custom pricing. Includes everything in Scale, plus bulk pricing discounts, custom session limits, dedicated customer success manager, custom onboarding, custom contracts and terms of service, 99.99% guaranteed uptime SLA, invoice payments, SSO and SAML, and unlimited seats.

This can be contrasted with the plans offered by UXtweak, which go as follows:

  • Starter Plan: Free and designed for simple testing tasks, offering access to all features, one active study, and up to 30 responses monthly.
  • Plus Plan: Costs $708 annually ($59 monthly), tailored for solo researchers, including 200 monthly responses, unlimited studies, and data storage for a year.
  • Business Plan: Priced at $1,812 annually ($151 monthly), ideal for small to mid-sized companies, with unlimited studies, 1,000 responses per month, and premium support.
  • Enterprise Plan: Begins at $5,000 annually, for large-scale project needs, providing unlimited responses and custom support, with variable pricing based on requirements. Subscription options are generally yearly, with monthly payment options for added flexibility. Modifying or terminating plans is straightforward. Visit the UXtweak pricing page for more information on plan specifics.

Try UXtweak for free!

Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

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Customer Reviews

To fairly evaluate all three platforms, we have added a table with information from capterra.com and G2. These sites collect user reviews of different platforms.


👉 Overall score: 4.7/5 

Ease of use: 4.7/5
Customer service: 4.8
Value for money: 4.5/5


👉 Overall score: 4.6/5

  • Ease of use: 4.6/5
  • Customer service: 4.8/5
  • Value for money: 4.7/5


👉 Overall score: 4.8/5

  • Ease of use: 4.7/5
  • Customer service: 5.0/5
  • Value for money: 4.8/5

Pros and Cons

To explain the ratings awarded to Lyssna, PlaybookUX and UXtweak in the table above, we compiled a list of percieved pros and cons for both platforms.

👍 Pros of Lyssna:

  • Responsive Customer Support: Users appreciate the helpful and responsive customer support.
  • Ease of Setup: Users appreciate the platform’s user-friendly setup process.
  • Resourceful Library: Lyssna’s extensive library of articles, offering tips and tricks, is a notable resource for users.

 Cons of Lyssna:

  • Cost of User Panel: Utilizing Lyssna’s own user panel can be costly, especially for targeting specific user subsets.
  • Limitations in Live Site Testing: Users express a desire for the ability to test live sites, such as directing customers to competitor sites or their own current site for comparison with prototypes.
  • Panel Demographic Limitation: The majority of the panel users are based in the USA, which might be limiting for global user insights.
  • Insufficient Screener Questions: There’s a need for more detailed screening questions, as the current demographic filters don’t sufficiently narrow down to specific customer profiles.
  • Limited Testing Formats: Absence of short, unmoderated testing options like think-aloud tasks. Users suggest that short audio recordings at the end of tests could capture valuable insights.

👍 Pros of PlaybookUX:

  • Unlimited Participants: Allows collection of product feedback from an unlimited number of participants through unmoderated tests.
  • Flexibility: Offers pay-as-you-go or subscription-based plans, providing flexibility based on needs.
  • Comprehensive Features: This platform supports recruitment, moderated/unmoderated studies, card sorting, and tree tests.

Cons of PlaybookUX:

  • Lack of In-Tool Analysis: Could benefit from in-tool charts for post-study analysis like customer sentiment analysis.
  • Analytic Details: More detailed analytics or ways to compare current tests with previous ones could enhance user understanding.
  • Technical Issues: Users have experienced non-working prototype links and difficulties in communicating these issues to researchers.
  • Platform Bugs: Users have reported a significant number of bugs, leading to frustration and additional time spent troubleshooting.

👍 Pros of UXtweak:

  • Tool Variety: A broad range of tools with advanced features, reducing the need for additional software.
  • Cost-Effective: Offers friendly pricing, making it an economical option.
  • Quality of Respondents: Provides access to high-quality respondents.
  • Questionnaire Flexibility: The platform allows for versatile design options in questionnaires.
  • Audience Sourcing: Integrated within the app, this feature allows targeting specific respondents easily without needing external tools, providing quick responses.
  • Responsive Customer Support: The customer support team is noted for its responsiveness and helpfulness.

Cons of UXtweak:

  • Learning Curve: Initial familiarization with the dashboard may take some time.
  • Feature Complexity: Regular addition of complex features can be challenging for users.

Support Options

When facing usability issues, having access to excellent support options from your selected platform is crucial. To wrap this article up, let’s have a quick look at the support options offered for Lyssna, PlaybookUX and UXtweak.

For Lyssna, the following options are available:

  • Customer Support: Use chat on Lyssna dashboard for quick help, or email support@lyssna.com for other inquiries.
  • Manual Purchases: For orders over $2,000 USD, email purchases@lyssna.com for invoice or payment assistance.
  • Sales Inquiries: Contact the Sales team for enterprise or vendor help. Book a meeting for specialized support.

PlaybookUX offers the following:

  • The PlaybookUX Help Center offers numerous articles on using the platform, covering unmoderated and moderated research, card sorting, and more. If you need further assistance, you can directly message them for a quick answer.


  • Goes beyond standard support by offering consulting and audits from our team of skilled UX researchers. Our dedication to quality is reflected in our 5/5 rating on Capterra. Learn more about our UX research consulting services.


While Lyssna and PlaybookUX are great tools, UXtweak proves to be a worthy alternative by providing excellent quality at a fantastic value. Whichever tool you pick, in the end, we hope you have enjoyed this article and maybe even found some of the information presented here interesting.
Until next time! 🐝

People also ask (FAQ)

I want to try UXtweak. What should I do?

Register for a free account at UXtweak, choose a plan that works for you, subscribe, and start your UX research, or get in touch with our product experts to discuss your needs.

What is PlaybookUX?

PlaybookUX is a user research software that supports various research methods including unmoderated testing, moderated interviews, card sorting, tree testing, and surveys. The platform allows unlimited team members to participate in research and provides features like tagging and universal search to help track research patterns and themes.

Considering your options beyond PlaybookUX? Take a look at guide to the leading PlaybookUX alternatives.

What is Lyssna (UsabilityHub)?

Lyssna, formerly known as UsabilityHub, is a user research platform designed to help companies recruit, research, and gain insights into their audiences. It offers a suite of powerful testing tools that enable teams to save time and resources, enhance user engagement, and boost conversion rates. Lyssna’s intuitive and user-friendly platform provides fast and actionable feedback, facilitating rapid design iteration and improvement.

Unsure about UsabilityHub features? Take a look at our recommended UsabilityHub alternatives!

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