Top 12 TryMyUI Alternatives in 2024

Are you considering TryMyUI (now Trymata) or are you already a user of this platform and want to switch to a better option? We’ve gathered a whole list of tools you can choose from in case you’re not completely satisfied. 

Here is also a convenient comparison table based on tools’ reviews from Capterra:

What are the best 12 TryMyUI (now Trymata) alternatives?

1. UXtweak

UXtweak is a great alternative to TryMyUI (now Trymata). It offers a great solution for any business that wants to provide better user experiences to have happy loyal customers and is also a great platform for conducting huge multipurpose studies.

UXtweak provides all the tools and features you might need for your research in one place. You don’t even have to concern yourself with finding target participants, as UXtweak offers a user panel and a website recruiting widget. So, if you are looking for a worthy TryMyUI alternative with brilliant customer service, UXtweak is definitely the one.

Features:

• Moderated Testing
• Website Testing
• Mobile Testing
• Tree Testing tool
• Card Sorting (open, closed and hybrid)
• Preference Test
• Five Second Test
• First Click Test
• Session Recording tool
• Prototype Testing (with Invision, Figma & Axure support)
• Survey tool
• Moderated Testing

Try UXtweak tools in these demos 👇

Try Tree Testing ✅

Tree Testing

Try Website Usability Testing 🔥

Website Testing

Pros:

• Dedicated qualified customer support team – Customer support is vital to the success of UX research. According to many reviews on G2, UXtweak’s customer service is top-notch, and their highly responsive support team can resolve any issue within just a few hours.
• The most diverse variety of tools on the market – UXtweak can support your research throughout your product’s life and it’s not exclusively focused on usability testing. This platform has amazing features for customer behavior research, such as a preference test tool, 5-second tests, and session recordings and it can also aid in the creation of the most intuitive information architecture.
• Powerful analytics tools 

Cons:

• Testing is available only in 14 languages – Currently, UXtweak offers only 14 languages in which you can conduct your tests.

Reviews:

All our reviews are based on the information provided by Capterra: 

• Overall Score – 4.8/5 
• Ease of Use – 4.7/5
• Customer Service – 5/5 
• Value for money – 4.8/5

Pricing:

• Plans – Starter plan for free, Plus plan costs $59 per month (annual billing), The business plan costs $152 per month, Enterprise solution is also available.
• Free trial / Freemium – Yes, the starter plan is free. With this plan, you can try all the features, and the plan is not limited in usage time.

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2. Userbrain

Userbrain is a great alternative to TryMyUI (now Trymata) if the focus of your user experience research is on website usability and you do not require any additional features. The platform provides comprehensive website and prototype testing tools that allow you to uncover any potential issues in customer experience. Newly it also provides a tool for mobile app usability testing.

Features:

• Website testing 
• Prototype testing
• Mobile testing

Pros: 

• Automated regular testing – Automated testing allows you to have continuous research without having to create new studies every time you need to update the data.
• Great customer support  – Userbrain’s customer service has been acknowledged by many customers to be the best part of the software. 
• Automated insights – An AI-based feature to help you analyze research data quickly.

Cons:

• Very limited research toolkit – Userbrain is a good platform, but if you want to have an extensive UX study, it might not be enough. 
• Poor language support – Userbrain only supports English, German and Spanish languages.  

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 4.3/5 
• Ease of Use – 4.6/5
• Customer Service – 4.6/5 
• Value for money – 4.4/5

Pricing:

• Plans –  $325/month for a Pro plan or $3,130/year. There is also pay-as-you-go option ($39/per tester) 
• Free trial/ Freemium – Yes, free trials are available. You can ask for a trial for 2 Userbrain testers and for 5 sessions, but keep in mind that the company does not have a user tester panel. 

3. Hotjar

This TryMyUI (now Trymata) substitute is one of the more famous user research platforms on the market. It provides great tools such as heatmaps and session recordings, which allow you to track the most popular and unpopular elements of your digital products.

The key difference between Hotjar and TryMyUI (now Trymata) is that Hotjar doesn’t offer usability testing, so if you might need additional software for that. It is however a great substitute when it comes to TryMyUI’s tool for platform analytics.

Features: 

• Heatmaps
• Recordings
• Surveys
• Qualitative Feedback

Pros: 

• Advanced filters – Hotjar offers quite advanced filters to help you analyze the findings and narrow down your target audience.
• No storage limits – Hotjar will store all your recording and surveys and their outcomes. 
• Good customer support 

Cons: 

• Limited usability of the free plan 
• Poor analytics tools – Some clients have complained about difficulties with using analytics features to sort and analyze the results of the research.
• No tools for usability testing – Hotjar doesn’t offer traditional website user tests or mobile device usability testing.

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 4.7/5 
• Ease of Use – 4.5/5
• Customer Service – 4.5/5 
• Value for money – 4.5/5

Pricing:

• Plans – The pricing starts from $32/month (annual billing, Plusplan) and depends very much on the amount of data you want to collect.
• There is also basic (free), Business and Scale Plan available.
• Free trial/ Freemium – Yes, Plus and Business come with a free 15-day trial and Basic is free. 

4. UXArmy

UXArmy is a cloud-based UX research platform that is said to be suitable for both beginner and professional UX researchers. As well as that, this software could be your first choice if you want to conduct research solely based in Asia, as they have a great recruitment tool for the Asian market.

Features:

• Moderated usability testing
• Unmoderated usability testing
• Mobile app testing
• Card sorting
• Tree test tool
• Prototype testing

Pros:

• Excellent customer service
• Easy implementation and installation

Cons:

• No preview of the studies – With UXArmy, you cannot preview the test you have created to check it for potential issues and whether your participants will understand what they are meant to do.
• Issues with platform’s functionality – Customers have complained on Capterra that they have faced issues such as bugs and glitches.

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 4.5/5
• Ease of Use – 4.3/5
• Customer Service – 4.4/5
• Value for money – 4.5/5

Pricing:

• Plans – Customers can choose between the small plan, the large plan, the NJN plan, and the enterprise plan (which is customizable). The Small plan is the cheapest, it costs $100 and is for 30 days.
• Free trial/ Freemium – Some of the features are free (with usage limitations), for others, you can request a 7-day trial period. 

5. FullStory

FullStory is our next alternative to TryMyUI (now Trymata) and is aimed at Digital Experience research through rich product analytics, vigorous session recording analysis, and collaboration tools. This helps product teams receive real-time insights into real user behavior and highlight opportunities for digital product enhancement, as well as eliminate clients’ irritation and capitalize on the best product features.

Features: 

• Journey Mapping 
• Heatmaps 
• Session Replays 
• Click Testing

Pros: 

• Easy onboarding 

Cons: 

• High pricing 
• Poor usability of the platform  

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 4.6/5
• Ease of Use – 4.3/5
• Customer Service – 4.3/5
• Value for money – 4.1/5

Pricing:

• Plans – Enterprise, Advanced and Business – information available on demand.
• Free trial / Freemium – 14-day trial for Business Plan.

6. Maze

Maze is a remote UX testing platform that allows businesses to make more informed decisions and adjust their products to fulfill customer needs and expectations to the best of their ability. The company helps conduct usability testing sessions and gather user feedback through surveys and unmoderated testing tools. If you want to enhance your website’s information architecture, Maze also offers card sorting and tree testing tools.

Features:

• Tree testing 
• Card sorting 
• Website testing
• Prototype testing
• 5-second test 
• Surveys 

Pros:

• Very intuitive design – Maze has a very intuitive information architecture that lets users create studies with minimal effort.
• Flexibility of pricing plans 

Cons:

• Poor prototype integration – Maze offers integration with Figma, but a lot of customers have complained about issues with larger-scaled projects. 
• Customer support could be improved upon
• Limited research toolkit – Maze does not provide moderated research tools, first-click testing or preference testing

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 4.5/5 
• Ease of Use – 4.3/5
• Customer Service – 3.9/5 
• Value for money – 4.1/5

Pricing:

• Plans – Free plan available, Starter plan is $99/month (billed annually), Team plan is for $1,250/month. Organization solution is also available. 
• Free trial / Freemium – Yes, there is a free plan with 5 seats and 1 study/month. 

7. Userlytics

Userlytics is a Miami-based remote user testing platform that aids clients with conducting global customer experience research with the studies being supported in more than 15 languages. The platform offers tools for both moderated and unmoderated research and you can additionally ask for optional professional services including senior UX Consultants in both Europe and the U.S. who can help you attain and understand practical UX insights. Aside from usability testing tools, Userlytics provides card sorting and tree testing tools as well.

Features: 

• Website/Desktop Testing
• Mobile User Testing
• Moderated Studies
• Prototype Testing
• Participant Recruitment
• Card Sorting
• Tree Testing
• Sentiment Analysis
• VR Testing

Pros: 

• User-friendly intuitive interface – With Userlytics it is relatively easy to set up almost any kind of survey after some practice, which is greatly appreciated by UX teams and product managers.
• Great customer support – Userlytics has been praised for its prompt and qualified customer support.

Cons:

• Poor Price/Value ratio – Many people feel like the pricing of Userlytics tends to be too high for the toolkit it provides.
• Weak analysis features – Reports can be complicated to create and insights are sometimes hard to analyze.
• Steep learning curve

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 4.5/5 
• Ease of Use – 4.5/5
• Customer Service – 4.8/5 
• Value for money – 4.7/5

Pricing:

• Plans – Pricing starts from  $3,500/year, you can choose between Enterprise, Limitless and Custom solution. 
• Free trial/ Freemium – No information available, most likely there is not. 

8. Optimal Workshop

Optimal Workshop is a good TryMyUI (now Trymata) competitor with user testing features, tools for in-depth look into qualitative data, information architecture research and tools for advanced customer behavior studies. With this platform, you can easily collect valuable customer insights and make well-informed decisions about the ways to attract your target audience and steps for effective optimization of your customer journeys.

Features:

• Qualitative research
• Online surveys
• First click tests
• Card sorting
• Tree testing

Pros:

• Great intuitive set-up – Optimal Workshop has been acknowledged by many clients for how easy and seamless the process of the survey set-up is. 
• Affordability 
• Superb Customer Services 

Cons:

• Unqualified user panel 
• Limited language support 

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 4.5/5
• Ease of Use – 4.0/5
• Customer Service – 5/5
• Value for money – 4.3/5

Pricing:

• Plans – Optimal Workshop offers 4 plans starting from $208/month for Pro plan (annual billing). 
• Free trial/ Freemium – Yes, a free plan is available and 2 months are free for paid plans.

9. UserZoom

UserZoom is our next TryMyUI (now Trymata) alternative and is perfect for those who want to decide on the ratio between qualitative and quantitative tools themselves. The online platform offers 2 complementary software – UserZoom (more quantitative tools) and UserZoom GO (more qualitative tools) that can help you conduct your testing sessions and gain insights into user behavior.

Features:

• Click testing 
• Surveys 
• Usability testing
• Live interviews 
• QX score (analytics tools)
• Card sorting
• Tree testing
• Participant recruitment 
• Live intercept 

Pros:

• Varied toolkit 
• Benchmarking feature – UserZoom is one of the few companies that have a benchmarking feature. 

Cons:

• Website usability issues
• Extremely high prices – This can lead to excessive costs associated with your research, which will definitely be considered ineffective by shareholders.

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 4.4/5 
• Ease of Use – 4.5/5
• Customer Service – 4.7/5 
• Value for money – 4.6/5

Pricing:

• Plans – Pricing upon demand, prices start around $70.000/year.
• Free trial/ Freemium – No

10. PlaybookUX

PlaybookUX offers a powerful remote usability testing platform to help evaluate major aspects of your digital products. It allows you to test the ease of use of your product’s information architecture and the usability of your app or website. It is a nice tool to implement in the work of your team and keep track of the research outcomes to get rid of potential usability issues and create better experiences for users. Both moderated and unmoderated sessions are possible.

Features:

• Unmoderated testing
• Moderated interviews 
• Card sorting 
• Tree testing
• Prototypes and website usability testing
• Concept testing 

Pros:

• Rapid effective customer support 
• Intuitive UI of the platform

Cons:

• Usability issues – Customers of this TryMyUI (now Trymata) alternative have reported technical issues, such as bugs while users complete tasks and low website speed.
• Price/value relationship – Due to hardships caused by functionality issues, many clients state that the software is a bit overpriced.

Reviews:

All our reviews are based on the information provided by G2:

• Overall Score – 4.6/5
• Ease of Use – 9.1/10
• Customer Service – 9.6/10 

Pricing:

• Plans – Pricing starts from $267/month (annual billing) with pay-as-you-go model is also available (from $59 /participant)
• Free trial/ Freemium – Yes, a free trial is offered in the Grow Plan.

11. Userfeel

Userfeel is another option you might want to look into if you want to replace TryMyUI (now Trymata) with other user testing sites. This software is mostly focused on providing features for extensive usability testing through interviews and session recordings. It was specifically designed by User Researchers for User Researchers, but it is still suitable for people without much experience in UX because the platform is quite intuitive and easy to use.

Features: 

• Unmoderated Testing 
• Moderated Testing
• SUS questionnaire

Pros: 

• Easy set-up process 
• Extensive language support 

Cons: 

• Low-quality testers
• High pricing compared to competitors

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 4.6/5
• Ease of Use – 4.6/5
• Customer Service – 4.2/5 
• Value for money – 4.5/5 

Pricing:

• Plans – Pricing depends on the number of sessions required each month and starts from $30 per tester.
• Free trial/ Freemium – No information available, most likely there is not.

12. Lookback

Lookback is a nice platform for customer feedback collection and analysis when you wish to switch from TryMyUI (now Trymata). This Californian company offers a varied toolkit with features for both moderated interviews and unmoderated tests. Such tools will help you substantially with creating an intuitive information architecture and with conducting usability testing, and the software is quite affordable!

Features:

• Remote ethnography
• 1:1 interviews 
• Usability testing 
• Remote card sorting 
• Tree testing 
• Diary studies 

Pros:

• Flexible and affordable pricing 
• Great additional features – Such as stream, chat, and video editing. 

Cons:

• No user panel is available 
• Weaker customer support – Compared to many previously mentioned TryMyUI (now Trymata) alternatives.

Reviews:

All our reviews are based on the information provided by Capterra:

• Overall Score – 3.4/5 
• Ease of Use – 3.5/5
• Customer Service – 2.1/5 
• Value for money – 3.0/5

Pricing:

• Plans – Pricing starts from 25 €/month (billed annually) and depends on the number of sessions needed each month. 
• Free trial/ Freemium – Yes, a trial period of 60 days is available. 

What is TryMyUI (now Trymata)?

TryMyUI (now Trymata) is a California-based company that provides software that helps businesses conduct UX research. The platform comprises two separate main tools – one for usability testing (moderated & unmoderated studies) and the other for platform analytics.

They also offer a tool called Research repository for easy qualitative data analysis, collaboration, and data storage.

TryMyUI Features:

• Moderated & unmoderated studies
• Website & mobile testing
• First impression testing
• Prototype testing
• Qualitative analysis
• Visitor logs
• Session recordings

TryMyUI reviews

According to Capterra:

• Overall score – 3.6/5
• Ease of Use – 3.2/5
• Customer Service – 3/5

Pricing:

• Team Plan for $399
• Free trial/ Freemium – No information available, most likely there is not.

Are you ready to switch to one of these TryMyUI alternatives?

We hope that our list of the top 12 TryMyUI alternatives helped you get a quick outlook on the various options for UX research software available on the market. We also hope that after you switch to an alternative, all your troubles with customer support will be resolved and you will seamlessly enjoy the vast possibilities of UX research.

In case you want to have great customer service and a very varied toolkit to test all the possible aspects that could lead to higher customer and user satisfaction, you can always book a demo call with UXtweak’s professional support team!

Considering TryMyUI? Try UXtweak instead!

Access a large selection of UX research tools, qualified audiences and get clear reports - all with the most competitive pricing.

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