🐝 Important note 1: This review site presents information relevant for researchers, not for participants in the user panel.
🐝 Important note 2: User Interviews is not an all-in-one UX research platform, but it solves recruiting and participant management.
What is User Interviews?
User Interviews is market research recruiting platform designed to connect user researchers with participants. It aids teams in making better business and product decisions by streamlining the user research process, making it easier, faster, and more enjoyable. The platform provides recruiting and participant management tools suitable for teams of any size or budget, allowing researchers to focus more on conducting research rather than managing logistics.
Source: User Interviews
Key Features of User Interviews
- Surveys & Feedback
- Video Interview
- Recruiting and participant management
What do people think about User Interviews?
Pros and cons on this section were formulated by aggregating user feedback from platforms like Capterra.com and G2.com.
Advantages
- Efficient Recruiting
- In-Depth Insights: Interviews conducted through the platform can provide a thorough understanding of users’ values, perceptions, and experiences, helping to develop empathy for users.
- Time-Saving: The platform saves manual effort in terms of screening, scheduling, and compensating participants.
- Useful Features: Includes work calendar sync, team visibility or participant validity.
Reviews: What do you like best about User Interviews?
👌 ”Key features I enjoy are work calendar sync, visibility for other team members, participant validity, strong customer service, and a clean interface.”
– Juan A., UX Researcher, Source: capterra.com
👌 ”I love how much manual effort this software saves me in terms of screening, scheduling, and compensating participants for research.”
– Maya G., User Research Coordinator, Source: capterra.com
👌 ”Because interviews can provide us with a thorough grasp of the users’ values, perceptions, and experiences, they can be a terrific approach to develop empathy for our users.If done properly and for the right purposes, user interviews can be very instructive and helpful. ”
– Atour T., Analyst, Source: capterra.com
Disadvantages
- Specific Candidate Recruitment: Finding candidates for projects with very specific target identities can be challenging.
- Messaging Quirks: The candidate messaging section of the platform has a few oddities.
- Limited Functionality: There are some functionalities that haven’t been implemented yet, such as filtering for screener questions and bulk messaging for large, remote studies.
- Lack of Integration: Researchers may need to use multiple tools to conduct their research, complicating workflow due to the lack of integrated solutions.
- Cost Efficiency: It is more advantageous to purchase an all-in-one platform with additional necessary functionalities rather than buying one software for participant recruitment and another for research functionalities.
Reviews: What do you dislike about User Interviews?
👎 ”Only two minor things I’d like to see improved or added are: (1) filtering for screener questions and (2) message all participants rather than 1 by 1, especially for larger and remote studies.”
– Juan A., UX Researcher, Source: capterra.com
👎 ”There are some functionalities that haven’t been implemented yet.”
– Maya G., User Research Coordinator, Source: capterra.com
👎 ”It can be a little difficult to find candidates for my project if the identities I’m aiming for are very specific. The candidate messaging section of the platform has a few oddities, but everything else functions smoothly and promotes success..”
– Atour T., Analyst, Source: capterra.com
Identifying potential alternatives for User Interviews
UXtweak is a suitable alternative to User Interviews because of its extensive range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.
UXtweak
Key Features of UXtweak
- Moderated testing
- Advanced Mobile Usability Testing
- Website Testing
- Session Recording
- Card Sorting
- Tree Testing
Reviews: What do you like best about UXtweak?
👌 “I love how easy and quick it is to set up the tests. To import the prototype from Figma you just need a link. It imports all your transitions directly from Figma or you can choose to connect the screens manually during setup. The analytics are great, you can easily filter out specific respondent groups, based on different criteria, and analyze results for each of them. I like that you can get a great amount of qual and quant insights without having to spend hours on the manual analysis.”
– Syuzana G., Source: G2
👌 “We used UXtweak to test usability of our mobile app’s interface and it helped greatly. We were able to recruit a rather niche audience of participants directly in the app, which honestly saved a lot of time. The study had great analytics for each task of our test. There are also recordings for each session that you can come back to for further analysis.”
– Emilly S., Source: G2
👌 “Their card sorting feature. It’s a great tool that offers an incredible amount of analytics and features for such a price.”
– David, Source: G2
Reviews: What do you dislike about UXtweak?
👎 “The UI of the study setup could use a face lift, it’s quite outdated.”
– David, Source: G2
👎 “There is currently nothing we dislike about UXtweak, as we always get enough insights about our products that we can implement into the practice straight away.“
– Matej K., Source: G2
👎 “Sometimes it takes time to import Figma prototypes. I guess because of API. Also, the interface of UXtweak should be a little bit more designed. Their site is very modern, but the application can also be redesigned. But it is functional and easy to use.“
– Denisa M., Source: G2
Pricing
UXtweak offers more value with its extensive range of analysis features. Now, let’s explore and compare the pricing for User Interviews and UXtweak.
User Interviews
- RECRUIT Pay As You Go: For teams doing occasional research.
- $49/session
- RECRUIT Essential: For teams doing ongoing research.
- $36/session
- RECRUIT Custom: For teams doing a high volume of research.
- Custom pricing
UXtweak
- Starter Plan: Free
- Plus Plan: $708/year ($59 monthly).
- Business Plan: $1,812/year ($151 monthly).
- Enterprise Plan: Starts at $5,000/year.
Subscription options are typically annual with monthly payments available; plans can be easily changed or canceled. Check UXtweak’s pricing page for more details.
User Interviews reviews and ratings on review platforms
Let’s explore the feedback from users who have experienced each tool. You’ve seen some user opinions in the “What do people think?” section above. But what’s the consensus? In the table below, you’ll find the aggregated ratings for each tool from review platforms G2, TrustRadius, and Capterra.
Review Site | User Interviews | UXtweak |
4.7/5 | 4.8/5 | |
8.4/10 | 10/10 | |
4.4/5 | 4.8/5 |
Decision-Making Guide: Is User Interviews Right for Your Team?
User Interviews faces issues such as challenges in finding specific candidates, quirks in the messaging section, and limited functionalities like filtering for screener questions and bulk messaging. Researchers using User Interviews will still need another tool for conducting research, complicating workflow due to lack of integration. Cost efficiency and convenience are key problems; it’s more advantageous to use an all-in-one platform with necessary functionalities in one place. UXtweak is a good alternative to User Interviews. It has its own panel of responsible users and offers an expert audit, ensuring that study settings are reviewed by specialists to provide meaningful results. Additionally, UXtweak includes functionalities such as moderated testing, advanced mobile usability testing, website testing, and session recording.
