UserTesting and Loop11 alternative, or what sets UXtweak apart?
UXtweak is a user research tool that stands out from UserTesting and Loop11. It’s designed to enhance the customer experience for websites and apps, covering everything from prototypes to final products. What makes UXtweak different is its range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.
Features and Capabilities
This section compares the features of three research platforms: UserTesting, Loop11, and UXtweak.
👉 UserTesting offers website usability testing, mobile apps testing, prototype testing, card sorting, tree testing, first click testing, A/B testing, integrated user/moderated interviews, survey, onsite recruiting and branching logic.
👉 Loop11 does not support branching logic, tree testing, card sorting, survey and onsite recruiting.
👉 UXtweak offers all of these features listed above, as well as preference testing and session recording. UXtweak also consistently improves their functionality, or offers them at a more affordable price compared to its competitor.
To discover more, check out www.uxtweak.com/features!
🐝 Explore UXtweak’s demos to witness user interactions and analytics in real-time. ⬇
Participant Recruitment and Management Options
This section shows how UserTesting, Loop11, and UXtweak find and manage people taking part in usability studies. The options supported by UserTesting include user panel and bring your own users, while Loop11 offers the very same options. Once again, UXtweak can match both competitors option for option, but also offers expert audit, focusing on providing the highest possible level of quality of insight.
Pricing and Plans Comparison
UserTesting
- The pricing for UserTesting’s annual subscriptions begins at approximately $30,000 per year. However, the average spending for users typically reaches $50,000 annually. This cost can vary depending on the number of seats required and additional features such as User Panel credits and support for international teams.
Loop11
- Rapid Insights: Quick and affordable user insights for small projects. Annual Billing: $179/month ($2,148/year). Monthly Subscription: $199/month.
- Pro (Most Popular): Advanced features for larger teams, up to 10 projects per month. Annual Billing: $358/month ($4,296/year). Monthly Subscription: $399/month.
- Enterprise (Best Value): Unlimited projects and participants, advanced security features, personalized support. Annual Billing: $533/month ($6,396/year). Monthly Subscription: $599/month.
UXtweak
- Starter Plan: Free and designed for simple testing tasks, offering access to all features, one active study, and up to 30 responses monthly.
- Plus Plan: Costs $708 annually ($59 monthly), tailored for solo researchers, including 200 monthly responses, unlimited studies, and data storage for a year.
- Business Plan: Priced at $1,812 annually ($151 monthly), ideal for small to mid-sized companies, with unlimited studies, 1,000 responses per month, and premium support.
- Enterprise Plan: Begins at $5,000 annually, for large-scale project needs, providing unlimited responses and custom support, with variable pricing based on requirements. Subscription options are generally yearly, with monthly payment options for added flexibility. Modifying or terminating plans is straightforward. Visit the UXtweak pricing page for more information on plan specifics.
Customer Reviews
To fairly evaluate all three platforms, we have added a table with information from capterra.com and G2. These sites collect user reviews of different platforms.
UserTesting
👉 Overall score: 4.5/5
Ease of use: 4.4/5
Customer service: 4.3/5
Value for money: 4.5/5
Loop11
👉 Overall score: 3.6/5
- Ease of use: 4.25/5
- Customer service: 4.25/5
- Value for money: N/A
UXtweak
👉 Overall score: 4.8/5
- Ease of use: 4.7/5
- Customer service: 5.0/5
- Value for money: 4.8/5
Pros and Cons
To explain the ratings awarded to UserTesting, Loop11 and UXtweak in the table above, we compiled a list of percieved pros and cons for both platforms.
👍 Pros of UserTesting:
- Valuable Video Feedback: The platform is appreciated for its video feedback feature, which provides insightful and honest reviews that aid in project development.
- Rapid Panel Responses: Noted for quick feedback from its panel.
- SUS Scale Evaluation: Availability of System Usability Scale (SUS) evaluation.
Cons of UserTesting:
- Respondent Quality Issues: Testers often rush through tests, which can lead to skewed results. Additionally, there’s a mismatch in tester location, as requests for a United States-only tester pool often result in receiving testers from Canada, who may not be familiar with US-specific products.
- Platform Stability: Occasional glitches during tests have been noted by users.
- Cost Factor: Generally perceived as an expensive tool.
👍 Pros of Loop11:
- Effortless Project Creation: Loop11’s built-in AI project creator streamlines project setup with detailed tasks, activities, and questions, ensuring swift customization and launch.
- Smooth Data Collection: The platform seamlessly collects data, providing prompt mapping of results with detailed analytics like heatmaps and navigation paths.
- Intuitive Interface: Loop11 offers an intuitive interface equipped with all necessary features for UI/UX studies, enhancing user experience.
Cons of Loop11:
- Limited Flexibility in Pricing: Some users with adhoc projects may find Loop11’s subscription model costly, preferring a pay-as-you-use plan for better cost-effectiveness.
- Initial Learning Curve: New users may experience challenges initially in getting accustomed to Loop11’s interface and functionalities, requiring some time and effort to master.
- Lack of Advanced Functionalities: While Loop11 offers a comprehensive set of features, some users feel that advanced functionalities could be added to cater to diverse testing needs.
- Minor Lags: At times, the platform experiences minor lags, affecting real-time test execution and result generation.
👍 Pros of UXtweak:
- Tool Variety: A broad range of tools with advanced features, reducing the need for additional software.
- Cost-Effective: Offers friendly pricing, making it an economical option.
- Quality of Respondents: Provides access to high-quality respondents.
- Questionnaire Flexibility: The platform allows for versatile design options in questionnaires.
- Audience Sourcing: Integrated within the app, this feature allows targeting specific respondents easily without needing external tools, providing quick responses.
- Responsive Customer Support: The customer support team is noted for its responsiveness and helpfulness.
Cons of UXtweak:
- Learning Curve: Initial familiarization with the dashboard may take some time.
- Feature Complexity: Regular addition of complex features can be challenging for users.
Support Options
When facing usability issues, having access to excellent support options from your selected platform is crucial. To wrap this article up, let’s have a quick look at the support options offered for UserTesting, Loop11 and UXtweak.
For UserTesting, the following options are available:
- Basic Support: 24/7 email support from Sunday 3 pm to Friday 10 pm PT, excluding major holidays, for all users.
- Enhanced Support: Includes Basic Support plus live chat and phone support during business hours for mid-tier users.
- Premier Support: 24-hour weekday support with fast email replies and Premier Power Sessions for top-tier subscribers.
- Additional Services: Consultations and scheduled sessions are available outside standard hours.
Loop11 offers the following:
- Loop11 provides support through its Frequently Asked Questions section, and you can also reach out via email at support@loop11.com.
UXtweak
- Goes beyond standard support by offering consulting and audits from our team of skilled UX researchers. Our dedication to quality is reflected in our 5/5 rating on Capterra. Learn more about our UX research consulting services.
Conclusion
While UserTesting and Loop11 are great tools, UXtweak proves to be a worthy alternative by providing excellent quality at a fantastic value. Whichever tool you pick, in the end, we hope you have enjoyed this article and maybe even found some of the information presented here interesting.
Until next time! 🐝
