UserZoom and Lyssna alternative, or what sets UXtweak apart?
UXtweak is a user research tool that stands out from UserZoom and Lyssna. It’s designed to enhance the customer experience for websites and apps, covering everything from prototypes to final products. What makes UXtweak different is its range of features, like tree testing, first-click testing, five-second tests, and mobile testing, all available in one platform. It also provides a full suite of recruitment, and participant management tools. With flexible and affordable pricing, UXtweak is a practical choice for UX professionals.
Features and Capabilities
This section compares the features of three research platforms: UserZoom, Lyssna, and UXtweak.
👉UserZoom offers website usability testing, mobile apps testing, prototype testing, card sorting, tree testing, first click testing, A/B testing, integrated user/moderated interviews, survey, onsite recruiting and branching logic.
👉Lyssna does not support mobile apps testing, tree testing, integrated user/moderated interviews, website usability testing, onsite recruiting and A/B testing.
👉UXtweak offers all of these features listed above, as well as session recording. UXtweak also consistently improves their functionality, or offers them at a more affordable price compared to its competitor.
To discover more, check out www.uxtweak.com/features!
🐝 Explore UXtweak’s demos to witness user interactions and analytics in real-time. ⬇
Participant Recruitment and Management Options
This section shows how UserZoom, Lyssna, and UXtweak find and manage people taking part in usability studies. The options supported by UserZoom include user panel and bring your own users, while Lyssna offers the very same options. Once again, UXtweak can match both competitors option for option, but also offers expert audit, focusing on providing the highest possible level of quality of insight.
Pricing and Plans Comparison
UserZoom:
- UserZoom GO: For individual researchers or small teams. Provides usability testing tools for websites and mobile apps. Includes pre-study recruitment options.
- UserZoom: Geared towards enterprise teams with advanced capabilities. Offers card sorting, tree testing, surveys, and click tests.Two types of plans available: Quick Start Plans and Enterprise Plans. Pricing starts at $70,000 annually, with details to be clarified in a meeting with UserTesting representatives.
Lyssna:
- Free Plan: 2-min tests/surveys, 15 self-recruited responses, 5 monthly interviews, no CSV export.
- Basic Plan: $900/year or $75/month (billed yearly) – Unlimited tests/surveys/interviews, 3-10 seats (extra cost), 5-minute test/survey limit, unlimited responses, 15 monthly interviews, full panel access, CSV exports.
- Pro Plan: $175/month (billed annually) or $2100/year – Includes all Basic features plus unlimited test/survey duration, 5-15 seats (extra cost), 30 monthly interviews, response limit option, conditional logic, custom branding.
- Enterprise Plan: Contact for pricing – Custom solutions with unlimited tests/surveys/interviews, unlimited seats, customizable interview sessions, full panel access, additional enterprise features.
UXtweak:
- Starter Plan: Free and designed for simple testing tasks, offering access to all features, one active study, and up to 30 responses monthly.
- Plus Plan: Costs $708 annually ($59 monthly), tailored for solo researchers, including 200 monthly responses, unlimited studies, and data storage for a year.
- Business Plan: Priced at $1,812 annually ($151 monthly), ideal for small to mid-sized companies, with unlimited studies, 1,000 responses per month, and premium support.
- Enterprise Plan: Begins at $5,000 annually, for large-scale project needs, providing unlimited responses and custom support, with variable pricing based on requirements. Subscription options are generally yearly, with monthly payment options for added flexibility. Modifying or terminating plans is straightforward. Visit the UXtweak pricing page for more information on plan specifics.
Customer Reviews
To fairly evaluate all three platforms, we have added a table with information from capterra.com and G2. These sites collect user reviews of different platforms.
UserZoom
👉 Overall score: 4.2/5
- Ease of use: 3.9/5
- Customer service: 4.05/5
- Value for money: 3.9/5
Lyssna
👉 Overall score: 4.7/5
- Ease of use: 4.7/5
- Customer service: 4.8/5
- Value for money: 4.5/5
UXtweak
👉 Overall score: 4.8/5
- Ease of use: 4.7/5
- Customer service: 5.0/5
- Value for money: 4.8/5
Pros and Cons
To explain the ratings awarded to UserZoom, Lyssna and UXtweak in the table above, we compiled a list of percieved pros and cons for both platforms.
👍 Pros of UserZoom:
- Easy recruitment of participants: Users appreciate the platform’s ability to recruit participants for studies, simplifying the research process.
- Data export: UserZoom allows for easy export of data into formats that are simple to analyze, streamlining the data analysis process.
- Comprehensive features: Despite initial challenges, users find that once they become familiar with UserZoom’s features, it offers a comprehensive suite of tools for conducting research.
Cons of UserZoom:
- Cost: Many users find UserZoom to be expensive compared to other options available in the market.
- Limited flexibility in research sessions: It’s not easy to combine devices for one study, leading to the need for more studies than necessary.
- Additional charges for surveys: While UserZoom has survey capabilities, users note that there are extra charges associated with using this feature.
👍 Pros of Lyssna:
- Responsive Customer Support: Users appreciate the helpful and responsive customer support.
- Ease of Setup: Users appreciate the platform’s user-friendly setup process.
- Resourceful Library: Lyssna’s extensive library of articles, offering tips and tricks, is a notable resource for users.
Cons of Lyssna:
- Cost of User Panel: Utilizing Lyssna’s own user panel can be costly, especially for targeting specific user subsets.
- Limitations in Live Site Testing: Users express a desire for the ability to test live sites, such as directing customers to competitor sites or their own current site for comparison with prototypes.
- Panel Demographic Limitation: The majority of the panel users are based in the USA, which might be limiting for global user insights.
- Insufficient Screener Questions: There’s a need for more detailed screening questions, as the current demographic filters don’t sufficiently narrow down to specific customer profiles.
- Limited Testing Formats: Absence of short, unmoderated testing options like think-aloud tasks. Users suggest that short audio recordings at the end of tests could capture valuable insights.
👍 Pros of UXtweak:
- Tool Variety: A broad range of tools with advanced features, reducing the need for additional software.
- Cost-Effective: Offers friendly pricing, making it an economical option.
- Quality of Respondents: Provides access to high-quality respondents.
- Questionnaire Flexibility: The platform allows for versatile design options in questionnaires.
- Audience Sourcing: Integrated within the app, this feature allows targeting specific respondents easily without needing external tools, providing quick responses.
- Responsive Customer Support: The customer support team is noted for its responsiveness and helpfulness.
Cons of UXtweak:
- Learning Curve: Initial familiarization with the dashboard may take some time.
- Feature Complexity: Regular addition of complex features can be challenging for users.
Support Options
When facing usability issues, having access to excellent support options from your selected platform is crucial. To wrap this article up, let’s have a quick look at the support options offered for UserZoom, Lyssna and UXtweak.
For UserZoom, the following options are available:
UserZoom offers technical support during regular business hours, from 12 a.m. to 5 p.m. Pacific Time, Monday through Friday, excluding U.S. holidays. Support hours may vary for escalated issues. All support requests are tracked and logged, allowing customers to inquire about their request status at any time. Incident priority and response times are determined based on severity, with UserZoom providing timely acknowledgment, resolution efforts, time estimates, and ongoing updates for significant errors.
Lyssna offers the following:
- Customer Support: Use chat on Lyssna dashboard for quick help, or email support@lyssna.com for other inquiries.
- Manual Purchases: For orders over $2,000 USD, email purchases@lyssna.com for invoice or payment assistance.
- Sales Inquiries: Contact the Sales team for enterprise or vendor help. Book a meeting for specialized support.
UXtweak
- Goes beyond standard support by offering consulting and audits from our team of skilled UX researchers. Our dedication to quality is reflected in our 5/5 rating on Capterra. Learn more about our UX research consulting services.
Conclusion
While UserZoom and Lyssna are great tools, UXtweak proves to be a worthy alternative by providing excellent quality at a fantastic value. Whichever tool you pick, in the end, we hope you have enjoyed this article and maybe even found some of the information presented here interesting.
Until next time! 🐝
