Key insights
👉 UserZoom, a user research platform, is known for its high costs, catering mainly to large companies.
👉 User Interviews is not UX research platform; it focuses on recruiting and participant management.
👉 Each platform features advanced participant recruitment criteria for those using their panels to find users.
👉 UserZoom’s automated system occasionally experiences failures, impacting test success around 1 in 10 times.
👉 Cost efficiency and convenience are key issues with User Interviews; using an all-in-one platform with all necessary functionalities is more advantageous.
👉 UXtweak is an all-in-one platform for researchers, offering a large User Panel with millions of reliable participants from 130+ countries.
🐝 Register for a free account now and see for yourself!
Important note 1: This review site presents information relevant for researchers, not for participants in the user panel.
Important note 2: User Interviews is not an all-in-one UX research platform, but it solves recruiting and participant management.
User Interviews and UserZoom Alternative: UXtweak
UXtweak, an alternative to User Interviews and UserZoom, offers a user research platform with tools to improve website and app usability at every stage, from prototypes to live versions, leading to better customer satisfaction.
It provides a range of research and recruiting tools, plus a participant management solution. With flexible and affordable pricing, it’s an excellent platform for researchers.
Features and capabilities
In the table below, we compare the tools and features provided by each platform.
👉 Please note that User Interviews does not offer any built-in UX research tools. However, it does support multiple integrations with other tools that enable moderated studies, concept testing, and survey creation. Researchers will need to pay separately for each of these integrated tools.
Features | User Interviews | UserZoom | UXtweak |
Website Usability Testing | ✗ | ✓ | ✓ |
Mobile Apps Testing | ✗ | ✓ | ✓ |
Prototype Testing | ✗ | ✓ | ✓ (Compatible with Figma, InVision, Axure) |
Card Sorting | ✗ | ✓ (not avaliable in UserZoom GO) | ✓ (available on all plans) |
Tree Testing | ✗ | ✓ (not avaliable in UserZoom GO) | ✓ |
Preference Testing | ✗ | ✗ | ✓ |
First Click Testing | ✗ | ✓ (not avaliable in UserZoom GO) | ✓ |
5 Second Testing | ✗ | ✗ | ✓ |
A/B Testing | ✗ | ✓ | ✓ |
Moderated/User Interviews | ✗ | ✓ | ✓ (on Enterprise plans) conduct directly in one platform* |
Session recording | ✗ | ✗ | ✓ |
Survey | ✗ | ✓ (not avaliable in UserZoom GO) | ✓ |
Onsite Recruiting/ Site Intercept | ✗ | ✓ | ✓ |
Branching logic (conditional logic) | ✗ | ✓ | ✓ |
*UXtweak offers built in features to recruit, schedule, conduct, and analyze user interviews or any other moderated studies.
Participant recruitment and management capabilities
Here’s a comparison table outlining the user recruitment and participant management features of User Interviews, UserZoom, and UXtweak:
Capabilities | User Interviews | UserZoom | UXtweak |
Price per participant | Starts at $49 | N/A | Starts at $10 |
Panel size | 4+ milion | N/A | 155 million participants |
Country coverage | 8+ countries | 100+ countries | 130+ countries |
Advanced Targeting criteria | ✓ | ✓ | ✓ (2000+ attributes) |
Automatic QA of responses | ✓ | ✓ (for professional, international, and premium plans) | ✓ |
Expert audit | ✗ | ✗ | ✓ (Included with each order from User Panel) |
Ability to bring your own users | ✗ | ✓ | ✓ (for free) |
Participant management solution | ✓ | ✗ | ✓ Available on all plans |
The table shows that UXtweak is the most cost-effective option with a wide variety of participants. It includes a wide range of real users from different countries and offers numerous targeting attributes for precise audience recruitment. UXtweak also provides additional services like automatic QA of responses and expert audits of recruitment orders from the User Panel.
Pricing and plans comparison
Next, we’ll go over the plans and pricing options to help you find the best fit for your needs.
User Interviews pricing and plans
- RECRUIT Pay As You Go: For teams doing occasional research.
- $49/session
- RECRUIT Essential: For teams doing ongoing research.
- $36/session
- RECRUIT Custom: For teams doing a high volume of research.
- Custom pricing
It’s important to remember that User Interviews doesn’t come with built-in UX research tools.
While it does support integrations with other platforms for functionalities like moderated studies, concept testing, and survey creation, you’ll need to pay separately for each of these additional platforms.
UserZoom pricing and plans
UserZoom, now part of UserTesting, offers two separate platforms:
UserZoom GO:
- Tailored for individual researchers or small teams.
- Features usability testing tools for websites and mobile apps, with both moderated and unmoderated options.
- Includes pre-study recruitment features.
UserZoom:
- Aimed at enterprise teams, providing advanced tools like card sorting, tree testing, surveys, and click tests.
- Offers two types of plans:
- Quick Start Plans: Best for smaller teams needing fast, video-based feedback.
- Enterprise Plans: Designed for cross-functional teams involved in extensive research.
While some details are available, you’ll need to meet with UserTesting’s representatives to get full clarity on these plans. Pricing starts at $70,000 per year, depending on the agreed terms.
Tip: For more information on the UserZoom and UserTesting merger and what it means for customers, keep an eye out for our upcoming article “UserTesting vs UserZoom.”
UXtweak pricing and plans
- Starter Plan: Free
- Plus Plan: $708/year ($59 monthly).
- Business Plan: $1,812/year ($151 monthly).
- Enterprise Plan: Starts at $5,000/year.
Subscription options are typically annual with monthly payments available; plans can be easily changed or canceled. Check UXtweak’s pricing page for more details.
Customer satisfaction
To keep the comparison fair, we’ve put together a table using data from capterra.com, which collects user reviews from different platforms, just like G2.
User Interviews | UserZoom | UXtweak | |
Overall Score | 4.4/5 | 4.4/5 | 4.8/5 |
Ease of Use | 4.2/5 | 4.5/5 | 4.7/5 |
Customer Support | 4.8/5 | 4.7/5 | 5/5 |
Value for money | 4.3/5 | 4.6/5 | 4.8/5 |
Source: Capterra.com
Support options
Support options at User Interviews
User Interviews provides customer support through the following:
- Help for Researchers
- Articles on recruiting participants using the platform and its tools.
- Help for Participants
- Articles on how to earn money by joining the research panel and participating in studies.
Additionally, you can contact User Interviews by filling out their support form.
Support options at UserZoom
UserZoom offers technical support during regular business hours, from 12 a.m. to 5 p.m. Pacific Time, Monday through Friday, except on U.S. holidays. For urgent issues, support hours may vary. All support requests are logged and tracked, so customers can check the status anytime. The priority of issues and response times depend on how severe the problem is, with UserZoom providing quick acknowledgment, resolution efforts, time estimates, and regular updates for major problems.
Support options at UXtweak
UXtweak provides all of the support options mentioned above and moreover, offers consulting and audits with an internal team of expert UX researchers – learn more in UXtweak UX research consulting.
💡 Pro Tip
Still can’t decide? We have a list of 20 UX testing platforms. Go check it out.
Conclusion
👉UserZoom is primarily aimed at large companies due to its high costs. While it offers many features, its other platform, UserZoom Go, has significant limitations. Additionally, its automated system can fail, affecting about 10% of tests.
👉User Interviews has its own limitations, such as challenges in finding specific candidates, messaging issues, and limited functionalities like filtering screener questions and bulk messaging. Researchers need additional tools, complicating workflows and raising costs.
Do you want to know more details about the pros and cons of these tools? Check out the User Interviews reviews and UserZoom Reviews!
👉UXtweak stands out as a strong alternative, overcoming the shortcomings of both UserTesting and UserZoom. It offers a comprehensive set of tools at a more affordable price, avoiding the complexities and pricing challenges. With its ability to provide all the features of these platforms, plus access to reliable respondents, UXtweak is smart and cost-effective choice for user research.
