❕ Important note: This review site presents information relevant for researchers, not for participants in the user panel.
Key Takeaways
💰 Userbrain pricing starts at €0/month and goes up to €799/month, with the Starter plan at €99/month.
🚨 Many users report unreliable testers, with some rushing through tasks or providing unhelpful feedback, leading to poor research quality.
🚧 Userbrain is missing features like tree testing, session recording, or moderated testing, making it less effective for detailed UX research.
📉 The platform offers only basic demographic selection and analytics, making it harder to target the right users and extract meaningful insights.
🚩 Alternatives like UXtweak provide better tester quality, more in-depth research tools, and greater flexibility, making them a stronger choice for UX testing.
Quick answer: how much does Userbrain costs?
Userbrain offers a Free plan and paid options up to €799/month. The Starter plan costs €99/month (€1,188/year), Pro €299/month (€3,588/year), and Agency €799/month (€9,588/year). Paid plans include more collaboration seats, automation, and AI insights.
Prices are for annual billing; monthly payments cost 20% more. A 14-day free trial is available.
Userbrain pricing plans
Free Plan (€0/month)
- A great way to explore the tool. It includes 5 testing sessions per month, 5 collaborator seats, and 3 months of video storage. Basic testing features like website, prototype, and mobile app testing are included, but there’s no automated testing, highlight clips, or AI insights.
Starter Plan (€99/month or €1,188/year)
- Offers 36 testers per year, 100 testing sessions per month, 5 collaborators with 1 admin, and 1 year of video storage. It includes auto-created test tasks, templates, and various question types, but lacks automated testing, highlight clips, and AI insights.
Pro Plan (€299/month or €3,588/year)
- Comes with 120 testers per year, 100 testing sessions per month, 20 collaborators with 3 admins, and 1 year of video storage. This plan adds automated testing and AI insights, along with the ability to export videos, reports, and comments.
Agency Plan (€799/month or €9,588/year)
- Provides 360 testers per year, 100 testing sessions per month, 50 collaborators with 20 admins, and unlimited video storage. It includes all Pro features plus premium support and a dedicated account manager.
Userbrain pricing is based on annual billing, with monthly payments costing 20% more. A 14-day free trial is available for those who want to test the platform before committing.
What do users say about Userbrain?
Users find Userbrain useful for quick and affordable usability testing, particularly for startups and small teams. It helps uncover friction points and provides insights for product improvements.
However, there are concerns about tester quality, with reports of “professional testers” who offer little real feedback. Users also mention limited demographic selection, a confusing task presentation format, and a complicated payment model. Some feel the platform lacks detailed analytics, such as test duration insights, which could help refine future tests.
Despite these drawbacks, Userbrain is valued for its affordability and customer support, making it a solid choice for lightweight testing where deep targeting and automation aren’t priorities.
💡 Tip: Want to know more what users think about Userbrain? Check out our Userbrain reviews article!
Most common complaints about Userbrain
Complaint 1 – unreliable testers
Many users have faced challenges with unreliable testers. Some testers simply read aloud what’s on the screen without providing meaningful feedback, while others rush through tests to collect their incentives. This results in sessions that need to be discarded, wasting both time and money.
👌 What do you like best about Userbrain?
It’s not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it’s the perfect fit.
👎 What do you dislike about Userbrain?
The payment and subscription models are not always easy to understand. I’ve had a number of bad testers, but thankfully they have been reimbursed by customer support.
Complaint 2 – limited demographic selection and basic analytics
A common frustration among users is the lack of detailed demographic selection. The platform doesn’t offer granular filtering making it harder to find the right testers for niche products. Additionally, compared to competitors, Userbrain’s analytics and reporting features are quite basic, leaving users wanting more in-depth insights to refine their testing strategies.
👌 What do you like best about Userbrain?
Userbrain helped us pinpoint important friction points in our product, from a user perspective. This allowed us to focus resources more efficiently.
👎 What do you dislike about Userbrain?
Demographics selection could be a little more granular. Could offer a bit more data on the test results (average test durations, for instance), to help design future tests.
Complaint 3 – unclear task presentation
Some users find the way Userbrain presents tasks to testers unclear or difficult to follow. Instructions can sometimes be too small or poorly structured, causing testers to misunderstand what’s required. This often leads to incomplete or irrelevant feedback and wasted testing sessions.
👌 What do you like best about Userbrain?
Userbrain serves us well for regular scheduled testing which is very affordable. It works best when avoiding difficult user tasks so stick to more discovery work.
👎 What do you dislike about Userbrain?
User segments are limited and the tester quality isn’t the best on this platform with a number of what I would call “professional testers” who simply read back the page to you which isn’t helpful. However I guess you get what you pay for and we simply remove this session from our results.
Also the method of how Userbrain presents the tasks on the screen can confuse users and often wastes time as they get mixed up. We have tried to be explicitly clear on instructions but still get these issues. It would be better if more like User Testing with very clear step by step full width screens for each task.
Common Userbrain alternatives
💡 Pro Tip: For more alternatives, visit Userbrain alternatives page.
UXtweak
UXtweak is a user research platform that offers a wide range of usability testing tools, including website testing, prototype testing, session recording, and tree testing. It is known for its strong analytics, flexible pricing, and smooth Figma integration, making it a popular choice for UX professionals.
Let’s see how UXtweak, compares with this Userbrain
Feature | UXtweak | Userbrain |
Price | €113/month (annual billing) | $99/month (annual billing) |
User Testing (moderated & unmoderated) | ✓ | ✗ |
Website Usability Testing | ✓ | ✓ |
Tree Testing | ✓ | ✗ |
Card Sorting | ✓ | ✗ |
Mobile app testing | ✓ | ✓ |
Surveys | ✓ | ✗ |
Session recording | ✓ | ✗ |
Website recruiting widget | ✓ | ✗ |
Userlytics
Userlytics is a user research platform that offers a range of features, including prototype testing, mobile app testing, card sorting, tree testing, and user interviews. Users appreciate its intuitive interface and responsive customer support. However, some have noted limitations such as a lack of advanced analysis tools and an overly complex credit system, which can lead to unused credits.
💡 Pro Tip: For detailed information, visit UXtweak’s Userlytics Reviews & Ratings page.
UserTesting
UserTesting is a platform that helps businesses collect feedback from real users to improve their products. While many users like the real-time insights and easy setup, some say it is too expensive, has problems with integrations, and that customer support is slow to respond. Some also mention that testers rush through tasks, which can lead to poor-quality feedback.
💡 Pro Tip: For detailed information, visit UXtweak’s UserTesting Reviews & Ratings page. Or, check out our Userbrain vs. UserTesting article if you want to see the differences between these two tools.
The best Userbrain alternative – UXtweak
UXtweak is an all-in-one user research tool designed to support organizations throughout the entire development process, from initial concepts to the final product. It provides a diverse set of usability testing features, including prototype testing, five-second tests, screen recordings, live interviews, remote usability studies, and first-click testing.
UXtweak Pricing
- Free Plan (€0/month) – Perfect for trying out UX research tools at no cost. Includes 15 responses per month, 1 active study, and 14-day result access.
- Basic Plan (€113/month, billed annually) – Ideal for small teams needing core UX research tools. Offers 50 responses/month (expandable), 1 active study (expandable), unlimited tasks per study, and 12-month data retention.
- Custom Plan (Pricing upon request) – Designed for organizations with advanced research needs, featuring unlimited active studies and tasks, customizable responses, live interviews, and access to a global user panel.
Discounts
UXtweak provides special discounts for universities and NGOs to support research and education. Reach out to the sales team to learn more!
What do users say about UXtweak?
Users of UXtweak appreciate ours comprehensive analytical outputs, including detailed reports, heatmaps, session replays, and in-depth study audits. Here’s what was said about us:
👌 What do you like best about UXtweak?
I liked the analytics and all the different data you can get from them. It’s not just the recordings of sessions. There are profiles for each participants, task completion rates, lostness metric and overal usability score. You can see exactly where visitors click the wrong thing, the time it takes them to complete your tasks, and can understand how and why they got confused if so.
👎 What do you dislike about UXtweak?
Didn’t have any big problems with it, the setup process definitely got a learning curve but they provide tips that guide you through it, so it’s no big deal.
UXtweak also helps users save time through smart integrations, making the research process more efficient:
👌 What do you like best about UXtweak?
I love how easy and quick it is to set up the tests. To import the prototype from Figma you just need a link. It imports all your transitions directly from Figma or you can choose to connect the screens manually during setup.
The analytics are great, you can easily filter out specific respondent groups, based on different criteria, and analyze results for each of them. I like that you can get a great amount of qual and quant insights without having to spend hours on the manual analysis.
👎 What do you dislike about UXtweak?
I guess the biggest drawback for some teams could be that they only support Figma and Invision testing.
Another thing our users value is the seamless combination of powerful analytics, reliable participant recruitment, and a great set of tools, making it a truly all-in-one research platform:
👌 What do you like best about UXtweak?
I like how you have all the user research tools in one place. It was a big benefit for us, as the team was not ready to invest in a bunch of different tools every time we introduce a new research method.
Another big plus is the quality of support. Big thanks to UXtweak support team for being so responsive and helping us solve minor setup complications in no time!
👎 What do you dislike about UXtweak?
I really missed branding customization options, it is not available in the Plus plan.
Is Userbrain the right tool for you?
Userbrain is a solid choice for small teams and startups looking for a simple, budget-friendly user testing tool. It’s easy to set up and provides quick usability feedback. However, if you need more advanced features like tree testing, session recording, or moderated testing, or if tester quality and demographic targeting are priorities, you might find it limiting.
If you’re looking for more flexible research options, deeper analytics, and higher-quality testers, alternatives like UXtweak may be a better fit.
