Userfeel vs UserTesting: Which should you use in 2024

This article presents a detailed comparison between Userfeel and UserTesting, highlighting their strengths, weaknesses, features, and cost structures. Additionally, it explores customer satisfaction levels for each and introduces a noteworthy alternative option.

Key insights

👉 UserTesting excels in feature variety and speed but is pricier and may have tester quality issues.

👉 Some features like card sorting, tree testing, and prototype testing are reserved for premium plans on UserTesting, but are available on all UXtweak plans.

👉Userfeel offers flexible pay-per-interview pricing and multilingual support, providing diverse insights for usability testing.

👉 Downsides of Userfeel include the need for app downloads, limited video sharing options, and potential delays in results.

👉 Userfeel offers various pricing tiers, with higher costs for moderated tests and when using Userfeel participants. It’s worth considering whether moderated tests align with your budget.

👉 UXtweak excels in areas where Userfeel and UserTesting face challenges. Unlike these platforms, UXtweak doesn’t require app downloads, delivers results promptly, offers competitive pricing and provides access to high-quality respondents.

👉 On capterra UXtweak leads with a 4.8 out of 5 review score, followed closely by Userfeel at 4.6 and UserTesting at 4.5.

🐝 Join UXtweak for free today!

Userfeels’ & UserTesting’s alternative – UXtweak

UXtweak stands out as an alternative to Userfeel and UserTesting, particularly as an all-in-one user research platform. It’s packed with features that enhance the usability of websites and apps at every stage, from prototypes to fully developed products.

Experience UXtweak’s demos for a firsthand look at user interactions and analytics⬇

Try Tree Testing✔️

Tree Testing

Try Website Usability Testing🔥

Website Testing

Userfeel vs UserTesting: Features and Capabilities

Check out the comparison table to see the differences between Userfeel, UserTesting, and UXtweak. You’ll notice UXtweak has many features the others don’t. But it’s all about what fits your study’s needs best, so take a look and choose the tool that aligns with your research objectives.

*UXtweak offers built in features to recruit, schedule, conduct, and analyze user interviews or any other moderated studies.

Userfeel vs UserTesting: Participant Recruitment and Management Capabilities

The table below presents a comparison of participant recruitment and management features among Userfeel, UserTesting, and UXtweak. You can find information on the number of countries covered in their user panels, pricing per participant, the ability to bring your own users, or about advanced targeting criteria.

Userfeel vs UserTesting: Pricing and Plans Comparison

When choosing a user testing tool, it’s crucial to prioritize cost-effectiveness. Look for a solution that meets your research requirements without exceeding your budget. Let’s now evaluate the affordability of the research platforms in question.

Userfeel – pricing

Userfeel offers a flexible pricing structure without the need for subscriptions. Here are the details:

Pay-As-You-Go Pricing:

• $30: 60-minute unmoderated test with your tester.
• $60: 60-minute moderated test with your tester.
• $60: 20-minute unmoderated test with the Userfeel panel.
• $120: 40-minute unmoderated/moderated test with the Userfeel panel.
• $180: 60-minute unmoderated/moderated test with the Userfeel panel.
  • It’s important to note that the above times represent the upper limits for the duration of each test, and some tests may complete in shorter times. Additionally, when using the Userfeel panel, the pricing includes the incentive paid to the user.

Pricing Tiers to Consider: Starting at $30 for a 60-minute test with your own audience, Userfeel offers different pricing based on test type and participant selection. However, it’s important to note that the cost significantly increases to $180 for a 60-minute session when using Userfeel participants in both unmoderated and moderated tests.

UserTesting – pricing and plans

UserTesting offers a range of pricing plans tailored to different needs, including:

1. Essentials: Suitable for basic feedback needs without advanced features.
2. Advanced: Provides more testing and reporting options, including mobile app support.
3. Ultimate: The most comprehensive plan with additional features for in-depth insights.

While specific pricing details are not publicly disclosed, annual costs typically start around $30,000, with variations based on additional services and team size. To get precise pricing information, direct inquiry is necessary.

UXtweak – pricing and plans

UXtweak offers a range of pricing plans to cater to various user testing needs, including:

1. Starter Plan: This plan is completely free and ideal for limited testing.
   • It provides access to all tools, one active study, and up to 30 responses per month.
2. Plus Plan: Priced at $708 per year,
   • This plan is designed for individual researchers. It includes 200 responses per month, unlimited studies, and one year of data retention.
3. Business Plan: Priced at $1,812 per year,
   • This plan targets small to mid-sized businesses. It offers unlimited studies, 1,000 responses per month, and enhanced support.
4. Enterprise Plan: Starting at $5,000 per year,
   • This plan is customizable to meet the needs of demanding clients. It provides unlimited responses from real users and personalized support.

All these plans are available with annual billing, but there’s also a monthly plan for those who prefer flexibility. You can easily switch plans or cancel at any time. For a detailed comparison of plan features, please refer to the UXtweak pricing page.

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Test your assumptions quickly, access qualified audiences worldwide, and receive clear reports - all with competitive pricing.

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Userfeel vs UserTesting: Customer Reviews

The ratings for Userfeel, UserTesting, and UXtweak are sourced from Capterra, a renowned software review platform where users can provide ratings in specific categories such as ‘Ease of Use’ and ‘Value for Money’. Additionally, the pros and cons mentioned in this article section are sourced from reputable sites like G2 and Capterra, ensuring their verification and reliability.

Source: Capterra.com

Userfeel

• Pros:
  • User-friendly interface: Userfeel’s platform is easy to use, simplifying the user testing process.
  • Pay-as-You-Go: You only pay for each interview, avoiding the need for a monthly or yearly subscription.
  • Language Diversity: Offers access to a panel of 850,000 testers, covering 40 different languages.
  • Real-Time Videos: Video recordings and annotations give a clear view of the user experience, helping to identify improvement areas.
• Cons:
  • Mandatory App Download: Participants must download Userfeel’s app, which might make it hard to get your own users.
  • Limited Sharing Options: You can’t easily share videos with your team. You have to download them or put them on YouTube first.
  • Delay in Results: Occasionally, receiving test results can be slow, potentially impacting projects with strict deadlines.
  • Limited Integration Options: Enhancing integration with various other tools and platforms would better support diverse workflows.
  • Targeting Tester Pool: Although there’s a wide range of testers, more specific targeting options for niche criteria are needed.

Source: G2.com

UserTesting

• Pros:
  • User-friendly interface: The platform has a very user-friendly interface, making it easy for users who are new to user research tools with advanced features.
  • Fast responses from the panel: UserTesting provides quick feedback, often within a few hours, which is a significant advantage.
  • SUS scale evaluation available: Users have the option to evaluate their product using the System Usability Scale (SUS), a widely used metric for usability assessment.
  • Sentiment analysis in Advanced plan and higher: The platform offers sentiment analysis in its Advanced plan and higher tiers, allowing users to gain insights into how actual users react to their product interactions.
• Cons:
  • High cost: UserTesting is considered pricey, which can be a drawback for budget-conscious users.
  • Limited Audience Targeting: The platform could benefit from more detailed audience targeting and segmentation.
  • Mobile Testing Needs Improvement
  • Inaccurate Tester Pool: Despite requesting a U.S.-specific tester pool, UserTesting occasionally includes Canadian testers who may not be familiar with U.S. products, impacting the relevance of feedback.
  • Low-Quality Respondents: Some testers tend to rush through tests on UserTesting, resulting in less reliable feedback.

Source: G2.com

UXtweak:

• Pros:
  • Extensive Tester Pool: UXtweak’s 155 million participants across 130 countries and over 2,000 selectable tester attributes ensure diverse and comprehensive feedback.
  • Wide Range of Tools: Offers a comprehensive set of top-tier features, reducing the need for multiple separate tools.
  • Advanced Features: Includes tools like heatmap analysis and video recordings of user sessions, providing in-depth user interaction data.
  • Affordable Pricing
  • Quality of Respondents: Provides access to high-quality respondents, ensuring valuable and reliable feedback.
• Cons:
  • Learning Curve: Becoming comfortable with the dashboard can take some time, indicating a potentially complex user interface.
  • Complex Feature Additions: The platform’s frequent addition of complex features may pose a challenge for some users.
    • UXtweak note: To address this, new tutorial videos are being produced.

Source: G2.com

Userfeel vs UserTesting: Support options

Userfeel

• Userfeel offers extensive support for users. They have compiled a list of answers to frequently asked questions about website and app testing. You can also watch a user test video to get a glimpse of the testing experience. If you need further assistance or have specific questions, you can reach out to their support team. Additionally, they offer the option to book a live demo to see the tool in action.

UserTesting

UserTesting offers support to help users with their questions and issues. Here’s a quick look at the kinds of support they offer:

• Basic Support:
  • Available to all users
  • Email support available 24/7 during the workweek.
  • Coverage from Sunday 3 pm to Friday 10 pm PT, except major holidays.

• Enhanced Support:
  • For those on mid-tier plans
  • Includes all Basic Support features.
  • Adds Live Chat and Phone support during the same hours.

• Premier Support:
  • For top-tier plan users
  • Includes all Enhanced Support features.
  • Offers 24-hour support during workweek and most holidays.
  • Priority in all support channels.
  • One-hour email response time during coverage hours.
  • Ability to book Premier Support Power Sessions for in-depth assistance.

• Additional Information:
  • Non-customers can book consultations for platform introductions.
  • Premier Support Power Sessions available from Sunday 5:30 pm to Friday 4 pm PT, on a first-come, first-served basis.

UXtweak

• UXtweak goes beyond the support options mentioned earlier by offering consulting services and audits performed by their in-house team of experienced UX researchers. For additional information, you can explore UXtweak’s UX research consulting.
  • Our exceptional customer support is underscored by our 5/5 rating for customer service on Capterra – check Customer Reviews

Comparing Userfeel & UserTesting: A Summary

• Userfeel’s user-friendly approach makes it ideal for newcomers to UX testing. However, for more advanced capabilities and diverse testing options, alternatives like UXtweak and Usertesting offer a wider range of features. Userfeel excels in pay-per-interview pricing and multi-language support, but it may have limitations in terms of app downloads, which could potentially limit user participation. Additionally, sharing videos from tests on Userfeel might require more user-friendly methods, and result delays may impact projects with tight deadlines.
• UserTesting is renowned for its extensive feature set and swift results, making it an ideal choice for urgent projects. However, it comes with a higher price tag, making it a perfect fit for large companies with substantial budgets that don’t need to closely manage their spending. It’s worth noting that some users have raised concerns about the quality of testers, which could potentially impact the feedback received.
• UXtweak excels in audience sourcing, allowing you to easily target respondents directly within the app, without needing extra tools. This comprehensive toolset, combined with affordable pricing, makes UXtweak a valuable alternative, especially in areas where Userfeel and UserTesting fall short. These areas include the need for app downloads, delayed results, and higher costs. Additionally, UXtweak’s access to high-quality respondents ensures reliable feedback, addressing the quality concerns often associated with other platforms.