Key Takeaways
📊 Crazy Egg offers essential CRO tools like heatmaps, session recordings, and A/B testing but lacks advanced features like funnel analysis and form tracking.
💰 Pricing is a common concern, as all Crazy Egg plans require annual payment, and some users find the cost higher compared to competitors like Hotjar.
⚖️ Users report mixed experiences – while some appreciate its simplicity and ease of use, others criticize its unclear pricing, inconsistent customer support, and limited tracking options.
🔍 UXtweak stands out as a powerful alternative, combining heatmaps, session replays, user testing, tree testing, and customer analytics in a single platform for deeper insights into user behavior.
Quick answer: how much does Crazy Egg cost?
Crazy Egg pricing starts at $29/month* for basic heatmaps and recordings, with higher-tier plans at $99, $249, and $499/month, offering increased limits, A/B testing, error tracking, and enterprise features like SAML SSO and onboarding.
*All plans are billed annually and include unlimited surveys, website domains, and heatmap data filters, with a 30-day free trial available.
Who is Crazy Egg best for?
Crazy Egg is best for marketers, designers, and developers who want easy-to-use heatmaps, clickmaps, and session recordings to optimize web pages without technical expertise.
💡Did you know that…?
Some users on Reddit have raised concerns about Crazy Egg’s data accuracy, reporting inconsistencies in heatmaps and session tracking. While the tool provides valuable insights, its reliability has been questioned, especially during trial use.
If you’re looking for a more precise Crazy Egg alternative, UXtweak is a great option. It offers accurate heatmaps, session recordings, and A/B testing without the inconsistencies some users experience with Crazy Egg. Plus, it integrates with popular design tools like Figma, Axure, and InVision, making it a favorite among UX professionals.
Crazy Egg pricing plans
- Starter ($29/month) – Includes 5,000 tracked pageviews/month, 5 heatmap reports, 50 recordings/month, and 6 months of recording storage.
- Plus ($99/month) – Expands on Starter with 150,000 pageviews/month, 75 heatmap reports, 1,000 recordings/month, and 2 years of recording storage. Adds A/B testing, conversion tracking, error tracking, and priority support.
- Pro ($249/month) – Offers everything in Plus but increases limits to 500,000 pageviews/month, 100 heatmap reports, and 5,000 recordings/month.
- Enterprise ($499/month) – Includes all Pro features with 1,000,000 pageviews/month, 200 heatmap reports, 10,000 recordings/month, SAML Single Sign-On, and onboarding & training.
*All plans are billed annually and include unlimited surveys, website domains, and heatmap data filters, with a 30-day free trial available.
What do users say about Crazy Egg?
Users who shared their opinions on G2 and Capterra think Crazy Egg is an easy-to-use tool for visualizing user behavior with heatmaps and recordings, but it lacks advanced CRO features like funnel analysis and form tracking. Some find the pricing higher than competitors like Hotjar, and its limited page tracking can be restrictive. While many appreciate its intuitive reports, responsive customer support, and quick setup, others criticize the lack of Google Analytics integration, aggressive email marketing, and a trial system that can lead to unexpected annual charges.
Most common complaints about Crazy Egg
Crazy Egg has its downsides, including unclear pricing, slow customer support, and a lack of advanced features. Businesses looking for more transparency, better assistance, and deeper analytics may find alternative tools like Hotjar, FullStory, or UXtweak a better fit.
Complaint 1: Confusing Pricing & Auto-Renewal Issues
Several users reported that Crazy Egg’s pricing structure and trial system can be misleading. One reviewer stated:
“They put you on a trial and have designed the UI deliberately to hide that you’ll immediately be paying for the annual plan as much as possible (/mo is in bold, *billed annually is written small down below), they don’t notify you when your trial is about to end and if you try to cancel your trial as soon as you sign up they’ll end your trial as well. Won’t let you end it preemptively to avoid auto subscription!”
Business Impact: This type of behavior can lead to a loss of customer trust. Companies using SaaS tools may prefer providers with transparent pricing and flexible billing to avoid financial surprises.
Complaint 2: Limited Features Compared to Competitors
Many users find Crazy Egg easy to use but lacking in advanced features. One reviewer mentioned:
Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.
One user also pointed out missing conversion rate optimization tools:
It lacks a few elements you would expect from a comprehensive CRO tool – there is no funnel analysis and setup that links to your recordings and heatmaps, and no form analysis. At the price point of the tool, you would have expected it.
Business Impact: While Crazy Egg provides basic heatmaps and click tracking, businesses looking for detailed analytics, form tracking, or funnel analysis may need to purchase additional tools.
Complaint 3: Slow and Inconsistent Customer Support
Many users have reported that Crazy Egg’s customer support is slow to respond and inconsistent in the help they provide. One reviewer shared their frustration:
I signed up for a trial with Crazy Egg yesterday, and now I’m getting bombarded with emails from contact@crazyegg.com. I’m not kidding—I’ve received over 1,200 emails in the last 24 hours. Plus, Crazy Egg messed up our website search when we ran their A/B test service. I get it; our setup is complicated, and these things happen. But I reached out to their support team and haven’t heard back.
Another user experienced similar issues with support response times:
Customer support is not very timely in replying and varies in how helpful they are.
Business Impact: The lack of timely and reliable support can create delays in troubleshooting, causing businesses to lose time and resources when issues arise.
Crazy Egg vs Hotjar – is Hotjar the best alternative?
One user on Capterra responded with the following when asked what they dislike about Crazy Egg:
Price. It is more expensive than competing software tools (like Hotjar). I recommend that you compare the features and price before selecting one.
We took this recommendation to heart and put together this comparison for you. We looked at Hotjar’s ratings and features compared to Crazy Egg to see how they stack up.
Ratings: Hotjar Wins on G2
Based on G2 ratings (see image), Hotjar scores higher in all categories, including ease of use, ease of setup, and customer support.
Features: Hotjar Offers More Tools
When comparing their features, Hotjar offers:
✔ Heatmaps (click, scroll, move, engagement & rage maps)
✔ Session recordings
✔ Surveys
✔ User interviews
✔ Funnels
✔ Error tracking (detailed reports)
✔ And more, see complete table
However, is Hotjar actually the best alternative? Let’s look at its downsides:
- High pricing – premium plans can be expensive, making it less feasible for smaller businesses.
- Usability challenges – some users struggle with the interface and Google Analytics integration.
- Feature restrictions – limited heatmaps and filtering options in lower-tier plans.
Downsides of Hotjar
Hotjar is widely recognized as a reliable CRO tool that provides heatmaps, session recordings, and user behavior analysis. It helps businesses understand how visitors interact with their websites, making it easier to optimize pages for conversions. However, some users have raised pricing concerns, noting that premium plans can be expensive, especially for smaller businesses.
Others mention usability and feature limitations, such as confusing Google Analytics integration, restrictions on the number of heatmaps in smaller plans, and difficulties filtering user data. Additionally, there are privacy perception issues, as some visitors may feel like they’re being monitored when Hotjar is disclosed in terms and conditions.
💡Did you know that…?
Some UX professionals on Reddit shared frustrations with tools like Hotjar, Crazyegg, Fullstory, and Inspectlet, citing issues like performance slowdowns, JS conflicts, and steep pricing.
If you’re seeking a reliable, fairly priced alternative, UXtweak is a standout choice. It offers features like user recordings, heatmaps, and clickmaps without the headaches. Plus, it integrates seamlessly with Figma, Axure, and InVision, which many of our customers love.
A better alternative to Crazy Egg – UXtweak
UXtweak is an all-in-one user research platform that helps organizations at every stage of development, from early concepts to the final product. It offers a wide range of usability testing features, such as prototype testing, A/B testing, heatmaps, session recordings, live interviews, remote usability studies, and first-click testing.
UXtweak pricing
- Free Plan (€0/month) – A great option for testing UX research tools at no cost. Includes 15 responses per month, 1 active study, and 14-day access to results.
- Basic Plan (€113/month, billed annually) – Suited for small teams that need essential UX research features. Provides 50 responses per month (expandable), 1 active study (expandable), unlimited tasks per study, and 12-month data retention.
- Custom Plan (Pricing upon request) – Tailored for businesses with advanced research needs, offering unlimited active studies and tasks, customizable response limits, live interviews, and access to a global user panel.
UXtweak offers special discounts for universities and NGOs to support research and education. Contact the sales team for more details!
UXtweak vs Crazy Egg (vs. Hotjar)
This table compares Crazy Egg, UXtweak, and Hotjar, showing which tools they provide for conversion analysis, including heatmaps, session recordings, user testing, and research methods.
Feature | Crazy Egg | UXtweak | Hotjar |
Heatmaps | ✓ | ✓ | ✓ |
Session Recordings | ✓ | ✓ | ✓ |
Tree Testing & Card Sorting | ✗ | ✓ | ✗ |
User Testing (moderated & unmoderated) | ✗ | ✓ | ✗ |
Free Trial (Full Access) | ✓ | ✓ | ✗ |
User interviews | ✗ | ✓ | ✓ |
What do users say about UXtweak?
Users of UXtweak appreciate ours comprehensive analytical outputs, including detailed reports, heatmaps, session replays, and in-depth study audits. Here’s what was said about us:
👌 What do you like best about UXtweak?
I liked the analytics and all the different data you can get from them. It’s not just the recordings of sessions. There are profiles for each participants, task completion rates, lostness metric and overal usability score. You can see exactly where visitors click the wrong thing, the time it takes them to complete your tasks, and can understand how and why they got confused if so.
👎 What do you dislike about UXtweak?
Didn’t have any big problems with it, the setup process definitely got a learning curve but they provide tips that guide you through it, so it’s no big deal.
UXtweak also helps users save time through smart integrations, making the research process more efficient:
👌 What do you like best about UXtweak?
I love how easy and quick it is to set up the tests. To import the prototype from Figma you just need a link. It imports all your transitions directly from Figma or you can choose to connect the screens manually during setup.
The analytics are great, you can easily filter out specific respondent groups, based on different criteria, and analyze results for each of them. I like that you can get a great amount of qual and quant insights without having to spend hours on the manual analysis.
👎 What do you dislike about UXtweak?
I guess the biggest drawback for some teams could be that they only support Figma and Invision testing.
Another thing our users value is the seamless combination of powerful analytics, reliable participant recruitment, and a great set of tools, making it a truly all-in-one research platform:
👌 What do you like best about UXtweak?
I like how you have all the user research tools in one place. It was a big benefit for us, as the team was not ready to invest in a bunch of different tools every time we introduce a new research method.
Another big plus is the quality of support. Big thanks to UXtweak support team for being so responsive and helping us solve minor setup complications in no time!
👎 What do you dislike about UXtweak?
I really missed branding customization options, it is not available in the Plus plan.
Final Decision: Is Crazy Egg the tool for you?
Crazy Egg offers heatmaps, session recordings, and A/B testing, making it a useful CRO tool for marketers, designers, and developers. However, it comes with pricing limitations, fewer features than competitors, and inconsistent customer support, which may be dealbreakers for some businesses.
If you’re looking for a more flexible and feature-rich alternative, Hotjar provides a free plan, better customization, and additional research tools like user interviews and funnels. However, UXtweak goes even further, combining heatmaps, session replays, moderated and unmoderated user testing, and tree testing – all in a single platform.
UXtweak isn’t just a research tool; it also helps businesses track and analyze customer behavior, making it a strong choice for both UX research and customer analytics.
